Manage Coursiv

How to cancel coursiv in the philippines and stop recurring charges

What coursiv is and why people cancel

Coursiv is a subscription-based learning platform that offers AI-related courses and certificates through monthly and yearly plans. The service operates through Coursiv Limited, based in Limassol, Cyprus, but serves users across the Philippines via the App Store, Google Play, and its website.

You're likely here because you want to stop the recurring charges. Whether you signed up for a trial that converted to a paid plan, or you simply no longer use the service, understanding where your billing comes from and how to cancel properly is essential. At Stopee, we help thousands of Filipino consumers navigate these situations every month, and we know the cancellation process for Coursiv can feel confusing if you don't know where to look.

Current pricing for coursiv in the philippines

As of March 2026, Coursiv offers two main paid tiers in the Philippines. Your billing will continue monthly or yearly depending on which plan you chose at sign-up. The important thing to remember is that this is a recurring subscription, not a one-time purchase, so charges will continue automatically until you cancel.

Why filipino users cancel coursiv

Stopee research shows that cancellations happen for three main reasons. First, users upgraded from the free tier expecting a trial period, but the paid plan started charging immediately. Second, they completed their learning goals and no longer need the platform. Third, they prefer to use alternative learning services or found better value elsewhere.

The most common frustration we hear is that users cancel in one place, assume it's done, and then see another charge appear. This happens because the cancellation channel depends on where you originally signed up. If you used the App Store, you must cancel there. If you used Google Play, you cancel there. If you subscribed on the website, you cancel through your Coursiv account. Missing this step is the number one mistake that costs users money.

Your consumer rights under philippine law

The Philippines has strong consumer protections that apply to subscription services like Coursiv. Understanding these rights is your foundation if you encounter problems with cancellation or refunds.

What the consumer act of the philippines guarantees you

Republic Act No. 7394, also called the Consumer Act of the Philippines, gives you the right to fair and honest transactions, accurate information about the products and services you buy, and protection against deceptive or unfair practices. When it comes to subscriptions, this means Coursiv must clearly disclose the renewal date, the amount you'll be charged, and how to cancel. If they fail to do this, you have grounds for a complaint.

The law also protects you against automatic renewal traps. Any subscription that renews automatically must have your informed consent, and Coursiv must provide you with a simple cancellation mechanism. If you cancel and are charged again, you have the right to demand a refund, file a complaint with the Department of Trade and Industry (DTI), or dispute the charge with your bank or payment provider.

Your escalation options if coursiv doesn't cooperate

If Coursiv refuses to cancel your subscription or denies a legitimate refund request, you have three escalation paths. First, contact the DTI's Consumer Complaints Section by visiting dti.gov.ph or calling their hotline. Second, dispute the charge directly with your bank or credit card issuer if you paid by card. Third, if you subscribed through the App Store, dispute it through Apple's support or report it to Apple.

Stopee advises keeping all screenshots, emails, and receipts as evidence when you escalate. These documents prove you tried to cancel and show when charges occurred after your cancellation request.

How to cancel coursiv step by step

Your cancellation path depends on where you originally subscribed. We'll walk you through each route so you cancel in the right place the first time.

Before you cancel: essential checks

Take five minutes to gather information about your billing before you do anything else. This simple step prevents you from cancelling in the wrong place and facing another charge.

1. Open your most recent email receipt or bank statement and identify the billing source
   • Look for "Apple App Store," "Google Play," or "Coursiv" in the transaction details
   • Note the exact amount charged: ₱1,990.00 or ₱4,990.00
   • Check the date of the last charge
2. Take screenshots of your current account status
   • Screenshot your account dashboard showing the active plan name
   • Capture the renewal date or next billing date if visible
   • Save any promotional offer details or trial end date
3. Write down your account email address exactly as it appears in Coursiv
   • You'll need this if you contact support
4. Back up any course progress or certificates you want to keep
   • Download or take screenshots of any certificates or course completion records

Cancel if you subscribed through the apple app store

If you signed up for Coursiv on an iPhone or iPad, you subscribed through the App Store, and you must cancel there. Apple manages the subscription billing, not Coursiv directly.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Coursiv" in the list
5. Tap "Cancel Subscription" at the bottom of the screen
6. Select your reason for cancelling (optional)
7. Tap "Confirm" or "Cancel Subscription" again to finalize
   • Your subscription will end at the next renewal date
   • You'll receive a confirmation email from Apple within minutes

Pro tip: Apple will offer you a chance to keep the subscription at the confirmation step. Ignore this if you're certain you want to cancel. The cancellation is final once you tap confirm.

Cancel if you subscribed through google play

If you signed up on an Android phone or tablet, your billing runs through Google Play. Cancellation happens in the Google Play app or website, not in Coursiv itself.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Coursiv"
6. Tap "Cancel subscription"
7. Follow the prompts to confirm cancellation
   • Google will ask why you're cancelling (optional feedback)
   • Your access will end at the next renewal date
   • Confirmation will appear on screen and in your email

Warning: Google Play sometimes offers discounts or pause options before cancellation. If you truly want to cancel, ignore these and proceed to the final confirmation screen.

Cancel if you subscribed directly on the coursiv website

If you signed up by visiting Coursiv's website or web app directly and paid with a card, bank transfer, or e-wallet, you cancel through your Coursiv account settings.

1. Go to coursiv.com and log in with your account email and password
2. Navigate to your account settings or profile area
3. Look for "Billing," "Subscription," or "Payment methods" section
4. Find your active subscription plan in the list
5. Tap or click "Cancel Subscription" or "Manage Subscription"
6. Confirm your cancellation request
   • Coursiv may ask why you're cancelling (optional)
   • Your subscription will end at the next renewal date
   • You should receive a confirmation email within 24 hours

Pro tip: If you can't find the cancellation option in your account settings, contact Coursiv support directly at support@coursiv.io with your account email and request cancellation. Include a screenshot of your subscription plan and renewal date in your email. Support operates 24/7 by email, though response times may take 24-48 hours.

What happens immediately after cancellation

Cancellation is stressful, and knowing what to expect next brings peace of mind.

Your access after cancellation

When you cancel Coursiv, your paid subscription ends at the next renewal date, not immediately. This means if your next charge is due in 10 days, you keep full access to the platform for those 10 days. After that date passes, your account reverts to the free tier, and you lose access to Pro features and certificates.

You will not be charged again after the cancellation takes effect. Your payment method will no longer be on file with Coursiv or the app store.

Confirmation and proof

Within minutes to a few hours, you should receive a confirmation email from either Coursiv, Apple, or Google Play depending on where you cancelled. Do not delete this email. Save it to a folder and screenshot it as well. If another charge appears later, this email proves you cancelled on time.

If you don't receive a confirmation within 24 hours, follow up. Send an email to support@coursiv.io with the subject line "Subscription Cancellation Confirmation Request" and include your account email address. Ask them to confirm that your subscription is cancelled and when your access will end. Stopee recommends keeping a paper trail of all communication for your records.

Refunds and billing disputes after cancellation

The refund situation depends on when you cancelled and which platform you used.

If you're eligible for a refund

Philippine consumer law allows refunds if you cancel within a reasonable window of the charge or if you discover the subscription was activated without your informed consent. Most app store policies allow refunds if you cancel within 7-14 days of the charge.

To request a refund, follow these steps:

1. Check if your cancellation occurred within 14 days of the last charge
   • If yes, you have a strong case for a refund
   • If no, a refund is less certain but still possible if you can prove non-consent
2. Gather your evidence
   • Screenshot of your cancellation confirmation
   • Receipt email showing the charge amount and date
   • Screenshot of your account showing the cancelled status
3. Submit a refund request to the correct party
   • If App Store: visit support.apple.com, go to "Request a refund," and explain that you cancelled before using the service
   • If Google Play: visit support.google.com, select your transaction, and request a refund with a brief explanation
   • If website: email support@coursiv.io with your refund request, cancellation proof, and the reason
4. Allow 5-10 business days for processing

Pro tip: Apple and Google both have customer-friendly refund policies. If your first request is denied, you can appeal once. State clearly that you cancelled within the refund window and that the continued charge violates your consent. Stopee sees many refunds approved on the second attempt.

If a charge appears after you cancel

This is rare but does happen due to processing delays or system errors. If you see a charge after your cancellation date has passed, take action immediately.

1. Verify your cancellation date by checking your confirmation email
2. Compare it to the date of the unwanted charge
3. If the charge occurred after cancellation
   • Email support@coursiv.io with subject "Unauthorized charge after cancellation" and attach your cancellation confirmation
   • Simultaneously, dispute the charge with your bank or app store
   • File a DTI complaint at dti.gov.ph if the company doesn't respond within 7 days

Common cancellation mistakes and how to avoid them

Frustration is valid when a company makes cancellation harder than it should be. Here are the pitfalls Stopee sees repeatedly and how you sidestep them.

Mistake 1: cancelling in the wrong place

The single biggest mistake is cancelling in the wrong app or account. A user cancels through their Coursiv website account but originally subscribed via the App Store. The App Store still has the subscription active, so charges continue. You now have two things to fix instead of one.

How to avoid it: Before you do anything, confirm your billing source. Check your last receipt. If it says "Apple App Store" or "Google Play," start there. If it says "Coursiv.com" or lists a card charge directly, use the website method. Match your cancellation method to your billing source.

Mistake 2: not saving proof before cancelling

You cancel, delete your screenshots, and three weeks later, you're charged again. You have no proof you cancelled or what date you cancelled on. Now you're arguing with support with no evidence.

How to avoid it: Take screenshots of your plan name, renewal date, and account email before you cancel anything. Save the confirmation email forever. Create a folder on your phone or computer labeled "Coursiv Cancellation" and keep everything there. This takes 3 minutes and protects you completely.

Mistake 3: assuming silence means cancellation worked

You tap cancel, see a confirmation screen, and assume you're done. You don't check for a confirmation email. You don't verify your account status the next day. Two weeks later, you're charged again because something went wrong on the backend.

How to avoid it: After cancelling, wait 24 hours and log back into your account. Check that the subscription status shows "Cancelled" or "Will end on [date]." If it still shows active, repeat the cancellation process or contact support immediately.

After you've cancelled: checklist for peace of mind

Use this checklist after cancellation to make sure nothing was missed.

How coursiv compares to other learning platforms

If you're cancelling because you found a better alternative, here's a quick comparison of cancellation policies across popular platforms.

Contact information for coursiv support and escalation

If your cancellation doesn't go as planned or you need to reach out, here's where to go.

Primary support contact

Coursiv handles all customer support through email. You can reach the support team at support@coursiv.io. Response times are typically 24-48 hours. When you email, include your account email address, a clear description of your issue, and screenshots of your subscription status or any charges you're disputing.

The support center also has a knowledge base at support.coursiv.io, where you may find answers to common questions about billing and cancellation.

Escalation if support doesn't help

If Coursiv support doesn't respond within 48 hours or refuses your cancellation or refund request, escalate through these channels:

1. App Store or Google Play: File a complaint directly with Apple or Google about the subscription or charge
   • Both platforms have consumer-friendly policies and can force refunds
2. Department of Trade and Industry (DTI): File a formal consumer complaint
   • Visit dti.gov.ph or call the DTI consumer hotline
   • Include all screenshots, emails, and proof of cancellation attempts
3. Your bank or credit card issuer: Dispute the charge if you paid by card or e-wallet
   • Banks in the Philippines are required to investigate disputed charges within 30 days
   • Provide your cancellation confirmation as evidence

Stopee has helped thousands of Filipino consumers recover unwanted charges by escalating to these authorities. Documentation is everything. Keep your receipts, cancellation emails, and screenshots organized so you can present them clearly if needed.

Final summary: your path to cancelling coursiv

Cancelling Coursiv is straightforward once you know where to look. Identify your billing source, cancel in the right place, save your confirmation, and verify the subscription is gone within 48 hours. If another charge appears, you have legal protections under the Consumer Act of the Philippines, and Stopee's guide gives you the tools to escalate confidently.

You shouldn't have to chase down refunds or worry about secret charges. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unwanted charges by following these exact steps. If you're unsure about any part of the process or face resistance from Coursiv, use the DTI or dispute the charge with your bank. The law is on your side.