Manage Crayo.Ai

How to cancel Crayo.Ai and protect your money: the complete philippine guide

What Crayo.Ai is and why you signed up

Crayo.Ai is a subscription-based AI video creation platform designed for fast short-form content generation. You probably signed up because you needed voiceovers, subtitles, AI-powered video exports, and image support without learning complex video editing software. The platform promises speed and simplicity, which sounds ideal if you manage social media, create YouTube shorts, or produce clips for your business in the Philippines.

What the service actually delivers

The service works as a cloud-based editor where you input text or raw footage and the platform generates finished videos with AI voiceovers, auto-captions, and export-ready files. You do not own the software; instead, you rent access to these features by subscribing to a monthly plan. According to available sources, Crayo.Ai offers legal pages and dashboard access, but the company does not maintain a verified Philippine office, local support number, or local payment method integration.

Many users in the Philippines report the same frustration: you sign up expecting straightforward cancellation steps, then discover the process is buried or unclear. You then face continued billing charges, refund denials, slow video rendering, subtitle bugs, and export quality issues that force you to cancel out of frustration rather than choice.

The paid plans and what you are actually renting

Crayo.Ai charges you for usage limits, not unlimited software access. Each plan tier restricts the number of AI videos, export minutes, voiceover minutes, and AI image credits you can generate each month. Your subscription renews automatically unless you cancel before the next billing date.

Notice the annual plans cost significantly more upfront. If you signed up for annual billing, your cancellation window is critical because you cannot recover the full year's cost after the grace period closes. Stopee recommends checking your billing page immediately to confirm whether you subscribed monthly or annually.

How Crayo.Ai operates for filipino users

The platform does not display Philippine-specific billing details, local payment options like GCash or Maya, or a Philippine customer support hotline. You access Crayo.Ai through a web dashboard and request support via email at support@crayo.ai. The company's legal pages exist, but specific terms around auto-renewal timing, data deletion, and refund windows are not clearly published in English (Philippines) language versions.

This opacity is dangerous because it breeds the exact problems users complain about most: they believe their subscription has ended, but charges continue to hit their credit card or PayPal account. Treat Crayo.Ai as a standard recurring SaaS subscription and assume charges will continue unless you cancel before your renewal date, not on it.

Why you should cancel Crayo.Ai and when it makes sense

Red flags that mean it is time to cancel

You do not have to justify cancelling a paid service, but recognising these patterns helps you act before throwing away more money. If any of these describe your situation, your next step is to cancel without delay.

• You are not creating videos regularly. If you have not logged in within 30 days, your unused monthly credits vanish and your next payment will charge you for features you did not use.
• Export or voiceover quality fell below your standards. Bugs in subtitle generation or slow render times mean you are paying for a tool that no longer solves your problem.
• You moved to a different platform. You may have found a free alternative, a competitor with better features, or decided to hire a video editor instead.
• You forgot about the subscription. Subscription creep is real: many Filipinos discover charges on their bank statement months after they stopped using the service.
• You are on annual billing and realised monthly would be smarter. Some users upgrade to annual for the discount, then find they do not need the service anymore and face a year-long commitment.

What you should do before you cancel

Cancelling is fast, but forgetting these steps will cost you proof if a dispute arises later. Stopee advises you to spend five minutes protecting yourself before you hit the cancel button.

1. Open your Crayo.Ai account and take a screenshot of your current plan name, next renewal date, and billing amount.
   • Save this image to your phone or cloud storage immediately.
2. Download all finished videos, subtitles, project files, and any exports you need to keep.
   • Once your subscription cancels, you may lose access to your saved projects after a grace period.
3. Search your email inbox for the original invoice, payment receipt, or signup confirmation from Crayo.Ai.
   • File all of these documents in a folder labelled "Crayo.Ai Cancellation" for your records.
4. Write down the payment method used: credit card number (last four digits only), PayPal email, Apple ID, or Google Play billing.
   • This information is critical if you need to dispute a charge later.
5. Visit the Crayo.Ai dashboard and confirm you can still log in.
   • Access is at https://crayo.ai/dashboard.

How to cancel Crayo.Ai step by step

Cancel through your Crayo.Ai account dashboard

This is the primary cancellation method because Crayo.Ai is a web-based service. The exact menu path is not clearly published by the company, so follow this methodical approach to locate the cancellation option in your account settings.

1. Log in to your Crayo.Ai account at https://crayo.ai/dashboard using your email and password.
   • If you forgot your password, click the "Forgot password?" link and follow the email reset process.
2. Look for a settings menu, gear icon, or profile dropdown in the top right corner of the dashboard.
   • Click on this menu to expand account options.
3. Navigate to the "Billing," "Subscription," "Plans," or "Account" section.
   • The exact label varies, but billing settings are usually grouped together.
4. Locate the "Current Plan" or "Active Subscription" section showing your plan name and next renewal date.
   • Read the renewal date carefully to confirm you are cancelling the correct subscription.
5. Look for a button or link labelled "Cancel subscription," "Downgrade," "Pause subscription," or "Manage plan."
   • Warning: Do not click "Downgrade" unless you want to switch to a cheaper plan and keep the subscription active.
   • Choose the option that terminates your subscription entirely.
6. Click the cancel button and confirm your choice when a popup or new page appears.
   • The system may ask why you are cancelling; you can skip this or provide feedback if you wish.
7. Screenshot the final confirmation page showing your subscription is cancelled, or note the confirmation number and date.
   • Save this screenshot alongside your original signup proof.

Pro tip: If you cannot find the cancellation option in your account dashboard, the company may hide it deliberately or require you to contact support. If this happens, proceed to the email cancellation method below.

Cancel by email if the dashboard option is unavailable

Some SaaS companies deliberately obscure the self-service cancellation button to force customers to email support. If you cannot find a cancel option in your account settings after 10 minutes of searching, use this direct email method. Stopee recommends sending a cancellation email because it creates a paper trail and a timestamp for your own records.

1. Compose a new email to support@crayo.ai with the subject line: "Cancellation Request: [Your Email Address]"
   • Use your exact account email in the subject so support can locate your account quickly.
2. Write your email in clear, professional English (Philippines):
   • "Dear Crayo.Ai Support, I am requesting immediate cancellation of my subscription effective immediately. My account email is [your email]. My plan is [Hobby/Clipper/Pro]. My next billing date is [date from your screenshot]. Please confirm the cancellation in writing and ensure no further charges occur. Thank you."
3. Attach a screenshot of your current plan details from your dashboard.
   • This helps support verify your account without delays.
4. Send the email and immediately save a copy to a folder on your device.
   • Do not rely on the sent folder alone; if you change email providers, you may lose the proof.
5. Wait for a confirmation email from support@crayo.ai within 24-48 hours.
   • If you do not receive a response within three business days, send a follow-up email.
6. When support confirms your cancellation, reply and ask them to state the cancellation effective date and guarantee no further charges.
   • This follow-up email creates a second layer of proof.

Cancel through your payment method provider

If you cannot reach Crayo.Ai through the dashboard or email, or if you are nervous about continued billing despite cancelling, you can instruct your payment provider to block future charges. This is a backup method and should only be used if direct cancellation fails.

1. Identify your payment method: credit card, PayPal, Apple ID, or Google Play billing.
   • Check your bank or payment app statement to confirm the payment method last charged.
2. Log in to your payment provider's account or app.
   • For credit cards, contact your bank's customer service line instead.
3. Navigate to "Subscriptions," "Recurring payments," "Connected apps," or "Linked services."
   • Each provider uses different menu labels.
4. Find the Crayo.Ai subscription in the list and click "Cancel" or "Remove."
   • Some providers ask you to unlink the app; others simply stop future charges.
5. Confirm the cancellation and note the date.
   • Take a screenshot showing that Crayo.Ai no longer appears in your active subscriptions.
6. Wait for your next statement to confirm no charge appears.
   • If a charge does appear, file a dispute immediately with your payment provider.

Warning: Cancelling through your payment provider is a last resort, not a replacement for contacting Crayo.Ai directly. If the company does not know you cancelled, they may suspend your account for unpaid fees or report the cancellation as a failed payment, which harms your credit history.

What happens after you cancel Crayo.Ai

Your access and data after cancellation

Cancellation does not mean your account deletes immediately. Understand what you keep and what you lose so you do not panic when your dashboard behaves differently.

• Your account remains logged in for a grace period, usually 7-30 days, depending on the company's policy.
• Your saved projects and files stay accessible during the grace period so you can download them.
• Your usage credits reset to zero after cancellation; unused monthly credits do not roll over or refund.
• Your dashboard may show "Account cancelled" or "Subscription ended" after the final day of service.
• Re-activation is possible if you log back in within a set timeframe, but you will need to resubscribe to a new plan and pay the first month's fee.

Stopee strongly advises you to download all your videos and project files within the first 48 hours after cancellation. Do not wait until the grace period closes.

Confirming your cancellation is complete

Never assume your cancellation worked just because you clicked a button. Verify it actually processed using these checks.

1. Log in to your Crayo.Ai account 24 hours after cancelling.
   • Your dashboard should display "Subscription cancelled" or similar language.
2. Check your email for a final confirmation message from Crayo.Ai.
   • If you cancelled by email, you should receive a written confirmation within 48 hours.
3. Check your bank or payment app statement 5-7 days after cancellation.
   • No new charge from Crayo.Ai should appear on or after your renewal date.
4. If a charge appears after your cancellation date, immediately contact your bank and file a chargeback dispute.
   • Save your cancellation confirmation email or screenshot as evidence.

Refunds, billing disputes, and your legal rights

Can you get a refund after you cancel?

Refunds depend on when you cancel and what your subscription agreement says. The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections that Crayo.Ai must honour, even though the company is not based in the Philippines.

Under the Consumer Act, you are entitled to a refund if you cancel within a cooling-off period, which is typically 7-14 days from the date you subscribed or were first charged. After this window closes, most SaaS companies do not issue refunds for the unused portion of your month or year.

How to request a refund

Do not assume Crayo.Ai will offer a refund without asking. Send a written refund request and cite your legal rights under Philippine consumer law.

1. Compose an email to support@crayo.ai with the subject: "Refund Request: [Your Account Email]"
2. Write the following, adapted to your situation:
   • "Dear Crayo.Ai Support, I subscribed to your [plan name] on [signup date] for [monthly/annual] billing at ₱[amount]. I am requesting a full/pro-rated refund of ₱[amount] because I cancelled on [cancellation date], which is within the Consumer Act of the Philippines (Republic Act No. 7394) cooling-off period. Under Philippine law, consumers are entitled to a refund of prepaid fees for services not yet rendered. Please process my refund to [payment method] within 14 business days and confirm receipt of this request. Thank you."
3. Attach screenshots showing:
   • Your subscription activation date.
   • Your cancellation confirmation.
   • Your payment receipt showing the amount charged.
4. Send the email and save a copy immediately.
5. If you do not receive a response within 7 business days, send a follow-up email.
6. If support denies your refund, escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center.
   • File a complaint online at https://www.dti.gov.ph or visit a DTI office in your area with your cancellation proof and refund denial email.

Pro tip: Always cite the Consumer Act of the Philippines in writing when requesting a refund. Crayo.Ai staff are more likely to approve refunds when they see you know your legal rights.

Disputing a charge on your bank account

If Crayo.Ai continues to charge you after you cancelled, or if you were never authorised for a charge, your bank can reverse it. This is called a chargeback or payment dispute.

1. Contact your bank's customer service line immediately.
   • Report the unauthorised or erroneous charge and ask to file a dispute.
2. Provide your bank with:
   • Your cancellation confirmation email or screenshot.
   • The date you cancelled.
   • The date the unauthorised charge appeared on your statement.
   • The amount of the disputed charge.
3. Your bank will begin an investigation and typically reverse the charge within 5-10 business days pending the outcome.
   • You will receive a provisional credit to your account during this time.
4. If Crayo.Ai contests the chargeback, your bank will ask you to submit additional evidence.
   • Provide your cancellation email and any communication with support showing you requested cancellation.

Common cancellation mistakes and how to avoid them

Why people fail at cancelling and what to do instead

Cancelling should be simple, but many Filipinos sabotage themselves by moving too quickly or trusting assumptions that turn out to be false. Recognise these traps and stay safe.

• Mistake: Assuming the dashboard cancel button was enough. You clicked it, but you never received a confirmation email, and a week later a charge appears on your card. Always wait for written confirmation from support before you trust the cancellation is final.
• Mistake: Cancelling on your billing date. If your renewal is on the 15th, cancelling on the 15th is too late; the system may have already charged you. Cancel 3-5 days before your renewal date to be safe.
• Mistake: Not downloading your files before the grace period ends. After cancellation, you have a limited window (usually 7-30 days) to download your videos and projects. After this, they may be deleted permanently with no recovery option.
• Mistake: Forgetting your account credentials. Before you cancel, make sure you know your password. If you get locked out, you cannot log in to retrieve your files or speak to support about the cancellation.
• Mistake: Paying via a payment method you no longer monitor. If you signed up with an old PayPal account or credit card you never use, charges continue silently. Update your payment methods regularly and check statements from all payment sources.
• Mistake: Contacting the wrong email address. Do not email billing@crayo.ai or hello@crayo.ai hoping someone will help. Send your cancellation request only to the verified support email: support@crayo.ai.

Your consumer rights under philippine law

The consumer act of the philippines protects you

Crayo.Ai is a foreign company, but when you charge them to your Philippine bank account or PayPal, you are making a purchase under Philippine jurisdiction. The Consumer Act of the Philippines (Republic Act No. 7394) applies to your transaction and gives you legal rights that Crayo.Ai must honour.

Key rights under the Consumer Act:

• Right to cancel within a cooling-off period: You have 7-14 days from the date of purchase to cancel for any reason and receive a refund.
• Right to clear information: The company must clearly disclose all subscription terms, including renewal dates, charges, and cancellation steps.
• Right to refund for defective service: If the service does not work as described (e.g., if voiceovers or exports consistently fail), you can request a refund under the warranty of merchantability.
• Right to dispute unauthorized charges: If you are charged without consent or after cancellation, you can file a chargeback and demand a refund.
• Right to escalation: If Crayo.Ai refuses to honour these rights, you can complain to the DTI Consumer Complaint Center, which will investigate on your behalf.

What to do if Crayo.Ai denies your refund or cancellation

If the company ignores your cancellation request or refuses your refund, do not give up. Escalate to a Philippine government authority that has the power to compel them to comply.

1. Document everything in a folder:
   • All emails between you and support.
   • Screenshots of your account and billing history.
   • Payment receipts and bank statements showing charges.
   • Your cancellation request and the company's response (or lack of response).
2. File a formal complaint with the DTI Consumer Complaint Center:
   • Visit https://www.dti.gov.ph or your nearest DTI office in person.
   • Bring all documents listed above and submit a written complaint form.
   • The DTI will send a demand letter to Crayo.Ai and investigate within 30 days.
3. If the DTI cannot resolve the dispute, file a case with the Department of Justice (DOJ) Office of the Ombudsman or pursue small claims court through the Barangay Conciliation Center in your area.
   • These options are free or low-cost and designed to help consumers recover money owed.
4. Keep all correspondence and save it safely; you may need it as evidence.

Stopee has helped thousands of consumers navigate exactly this scenario. You are not powerless, and Crayo.Ai is required by Philippine law to respect your rights.

A clear cancellation checklist to complete today

Use this checklist to stay organised and ensure you do not miss a single step.

1. I logged in to my Crayo.Ai account and noted my plan type, renewal date, and monthly charge amount.
2. I took screenshots of my billing page showing my current subscription status and renewal date.
3. I downloaded all my finished videos, subtitle files, and project assets to my computer.
4. I found my original payment receipt and signup confirmation email and saved them in a folder.
5. I confirmed the payment method used (credit card, PayPal, Apple ID, or Google Play) and the last four digits of the card or account email.
6. I cancelled my subscription through the dashboard OR sent a cancellation email to support@crayo.ai with a clear subject line and attached screenshots.
7. I received a written cancellation confirmation from Crayo.Ai within 48 hours and saved that email.
8. I checked my account 24 hours after cancelling and confirmed the status shows "Subscription cancelled."
9. I monitored my bank or payment app statement and confirmed no new charge appeared on or after my renewal date.
10. If a refund was due, I sent a formal refund request email citing the Consumer Act of the Philippines and saved support's response.
11. If Crayo.Ai denied my refund or continued to charge me, I filed a dispute with my bank and a complaint with the DTI.

Comparison: Crayo.Ai versus alternatives to consider

If you cancelled because you found a better tool or decided the cost was too high, here is how Crayo.Ai compares to some alternatives Filipinos use.

If cost was your reason for cancelling, consider Descript's free tier or DaVinci Resolve's free version. Both are excellent and do not require you to manage a monthly subscription. Stopee recommends testing free tools first before committing to any paid platform.

Contact and escalation information for Crayo.Ai

Where to send your cancellation request

Crayo.Ai does not maintain a verified Philippine office, local phone line, or physical mailing address. You must contact them through the following official channel:

Email: support@crayo.ai

Include your account email, current plan name, and renewal date in every message. Do not expect a response outside 48 hours. If the company fails to cancel your subscription or process a refund within 7 business days, escalate to the DTI Consumer Complaint Center using the information below.

Escalate if Crayo.Ai refuses to help

The DTI Consumer Complaint Center is your free and official recourse if Crayo.Ai denies your cancellation or refund without cause.

Department of Trade and Industry (DTI) Consumer Complaint Center:

• Website: https://www.dti.gov.ph
• Online complaint portal: https://www.dti.gov.ph/consumer-complaints
• Physical address: DTI Consumer Hotline, 2000 M. Ocampo St., Malate, Manila 1004 (or your nearest DTI regional office)
• Hotline: 1-888-HOTLINE (1-888-468-5463) or 02-7737-5000
• Processing time: 30 days for investigation; DTI will send Crayo.Ai a formal demand to comply

Bring or submit: your cancellation email, support's response (if any), screenshots of your billing history, and a written complaint explaining why you believe the charge was unauthorised or the refund was wrongfully denied.

Stopee recognises that fighting for your money back is frustrating and time-consuming. The good news is that the DTI's intervention process is designed to be simple and accessible, and most companies comply when they receive an official demand letter.

Final summary and next steps

Cancelling Crayo.Ai should be straightforward, but the company's lack of transparency makes it unnecessarily confusing. You now have a complete roadmap to cancel, claim your refund if you are entitled to one, and escalate to Philippine authorities if the company refuses to cooperate.

The key is to act fast, document everything, and never assume a single click means your cancellation is done. Send a confirmation email, verify no charge appears on your statement, and download your files before they are deleted.

Stopee has guided thousands of Filipino consumers through SaaS subscription cancellations, refund disputes, and escalations to the DTI. You are not alone, and you have legal protections on your side. Use this guide to cancel with confidence, and do not hesitate to escalate if you encounter resistance.

Start with the checklist above, send your cancellation email today, and save this guide for your records. Your money is yours to protect.