Manage Crocoblock

How to cancel crocoblock before the next charge hits your card

What is crocoblock and why people cancel

Crocoblock is a premium WordPress plugin suite built for Elementor users who need dynamic content, advanced filtering, custom templates, and e-commerce tools. You pay an annual subscription in US dollars, which converts to Philippine pesos depending on your bank's exchange rate. The service renews automatically unless you cancel before your billing cycle ends, which is why thousands of users reach out to Stopee each year looking for a clear cancellation path.

Understanding what you're paying for

When you subscribe to Crocoblock, you gain access to a library of premium plugins, regular updates, email support, and licenses for custom post types, dynamic listings, advanced filters, WooCommerce layouts, and popup builders. For many Philippine users, the initial value seems solid-until renewal approaches and you realize the cancellation process is buried three menus deep in your account dashboard.

The real frustration starts when you decide to stop the subscription but cannot locate the Cancel button, or when a charge appears on your card because auto-renewal stayed active. This is where Stopee steps in with clear, step-by-step guidance so you avoid unnecessary charges and take control of your billing cycle.

How crocoblock billing works in the philippines

Crocoblock publishes all pricing in US dollars on their website. A Custom Subscription costs $43.00 USD (approximately ₱2,430 PHP), the All-Inclusive Yearly plan runs $199.00 USD (approximately ₱11,244 PHP) or $399.00 USD (approximately ₱22,544 PHP), and a Freelance Lifetime option is available at $750.00 USD (approximately ₱42,375 PHP). Your actual peso amount depends on your card issuer's foreign exchange rate and any additional transaction fees they charge.

Crocoblock does not clearly advertise local Philippine payment methods like GCash or Maya on their main pages. You typically pay via international credit card, debit card, or digital wallet. Support is available through their Help Center, live chat, and support@crocoblock.com, though support hours are not widely published. This is exactly the kind of opacity that Stopee helps you navigate with confidence.

Current crocoblock subscription pricing in PHP

Note: Exchange rates fluctuate daily. Your bank may apply additional foreign transaction fees of 1-3% on top of the base conversion rate.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase goods or services, including digital subscriptions like Crocoblock. This law requires companies to be transparent about their terms, billing cycles, and cancellation policies.

What the law says about cancellations and refunds

Under the Consumer Act, you have the right to cancel a subscription service before the next billing cycle begins without penalty. If Crocoblock charges your account after you have submitted a valid cancellation request, you may dispute the charge with your bank or credit card company. You can also file a complaint with the Department of Trade and Industry (DTI) if Crocoblock refuses to honor your cancellation or process a legitimate refund.

Stopee advises you to keep screenshots of your cancellation confirmation and any supporting emails. These documents are your proof if you need to escalate a dispute with your payment provider or the DTI Consumer Assistance Division.

Escalation path if crocoblock refuses to cancel

If you submit a valid cancellation request and Crocoblock still charges you, follow this sequence:

• Contact Crocoblock support at support@crocoblock.com with your cancellation request and date-give them 5 business days to respond.
• If they do not respond or refuse, dispute the charge directly with your bank or card issuer.
• File a formal complaint with the DTI Consumer Assistance Division at dti.gov.ph or visit their offices in your region.
• Include your cancellation screenshots, payment receipts, and all correspondence in your complaint.

Why people cancel crocoblock

Understanding why others have cancelled helps you decide whether this service fits your needs. Stopee has tracked common cancellation reasons across Philippine users.

Common reasons to cancel

• High renewal cost in pesos. When the USD-to-PHP conversion is unfavorable, annual renewal can feel expensive for freelancers and small agencies.
• Limited use after the initial setup. Many users build their site with Crocoblock plugins, then do not need the ongoing updates or new templates.
• Switched to a different page builder. Teams that migrate from Elementor to Divi, Oxygen, or Webflow no longer need Crocoblock's Elementor-specific tools.
• Moved to open-source alternatives. Some users replace premium features with free or lower-cost WordPress plugins that serve the same function.
• Confusion over auto-renewal charges. Users forget they subscribed and want to stop the automatic annual debit from their card.
• Unclear support availability. Philippine users in different time zones struggle to reach live support or get timely responses via email.

How to cancel crocoblock step by step

The cancellation process involves logging in to your account, navigating through Purchase Details, and clicking a Manage button that is easy to miss. Stopee walks you through each click so you cancel correctly on your first attempt.

Prepare your account before cancelling

Before you click Cancel, gather key information and back up your work. Many users lose project details or license information after cancellation because Crocoblock's data retention policy is not clearly stated.

1. Log in to your Crocoblock account at account.crocoblock.com.
2. Take a screenshot of your current plan name, renewal date, and active status.
   • Write down the exact day your subscription renews (e.g., "Renews 15 January 2025").
   • Save this in a text file or note on your phone.
3. Export any project notes, license keys, or plugin configuration details tied to your Crocoblock setup.
   • Open each WordPress site that uses Crocoblock plugins.
   • Document which plugins are active (e.g., "JetEngine", "JetPopup", "JetSmartFilters").
   • Copy any custom post type setups or dynamic list queries you have built.
4. Save your payment confirmation email from Crocoblock.
   • Search your email for "Crocoblock" and "receipt" or "invoice".
   • Forward this email to yourself or print it as a PDF.
5. Keep your bank or credit card statement showing the Crocoblock charge.
   • This proves the subscription amount and date in case you need to dispute a charge later.

The exact web cancellation path

Pro tip: The Cancel button is not on the first screen. Most users get stuck because they expect to find it in the main account settings. You must navigate through three additional pages to reach it. Follow this sequence exactly.

1. Visit account.crocoblock.com and sign in with your email and password.
   • Make sure you are logged in to the correct Crocoblock account if you have multiple subscriptions.
2. Look for the Purchase Details section in your account menu.
   • This is typically in the left sidebar or under an "Account" or "Billing" heading.
   • If you cannot find it, scroll down on your dashboard or look for a gear icon labeled "Settings".
3. Click View details next to the Crocoblock subscription you want to cancel.
   • If you have multiple subscriptions, select the one with the renewal date you want to stop.
4. On the subscription details page, locate the Subscription Details section.
   • This section shows your current plan, renewal date, and billing status.
5. Click the Manage button.
   • Warning: This button is small and easy to overlook. It is usually in the top right of the Subscription Details box or at the end of the subscription row.
6. On the Manage page, scroll down and click Cancel.
   • Crocoblock may show a survey or ask why you are leaving. You can skip this or fill it out-your choice.
7. Confirm your cancellation when prompted.
   • Crocoblock will show a confirmation message or send a confirmation email within minutes.
   • Save this confirmation message as your proof of cancellation.

Pro tip: Immediately check your email for a cancellation confirmation from Crocoblock at support@crocoblock.com or noreply@crocoblock.com. If you do not receive one within 15 minutes, log back into your account and verify that the subscription now shows as "Cancelled" or "Inactive". If it still shows "Active", repeat the steps or contact support.

What happens after you cancel crocoblock

Cancellation is not instant loss of access. You can still use your plugins and licenses until your current billing period ends. After that date, your WordPress sites will not automatically break-the plugins will remain installed-but you will not receive updates or new features.

Your access timeline after cancellation

• Immediately after cancellation: You keep full access to all plugins, updates, and support for the remainder of your paid billing period.
• On your renewal date: Your access to premium features ends. You can no longer download updates or new templates.
• After access ends: Your installed plugins continue to work on your WordPress sites, but they become outdated. You will not receive security patches or new features unless you resubscribe.
• Licenses and projects: Crocoblock does not clearly state how long they retain your project data, custom post types, or license keys. Before your billing period ends, export any work you want to keep.

Protect your WordPress sites after cancellation

Your sites will not crash when your Crocoblock subscription expires, but you should plan ahead to avoid security gaps or feature loss.

• Document all custom post types, dynamic filters, and advanced queries you have built with Crocoblock plugins. These may be difficult to replicate if you need to switch to other tools later.
• Research free or lower-cost alternatives for the Crocoblock features you use most (e.g., JetEngine for custom post types, JetFilters for dynamic filtering).
• Test those alternatives on a staging site before your subscription expires so you have a migration plan ready.
• Keep your WordPress core, themes, and other plugins updated to minimize security risks after Crocoblock updates stop.

Refund policy and what to expect

Crocoblock's published refund policy is not transparent on their main website. Most annual subscriptions are not refundable unless you cancel within a narrow window of your original purchase date.

When you might qualify for a refund

• 30-day money-back guarantee (if offered): Some Crocoblock plans include a 30-day refund window from purchase. You must cancel and request a refund within this period.
• Billing error: If you were charged twice, charged the wrong amount, or charged after a valid cancellation request, you qualify for a refund.
• Unauthorized charge: If someone accessed your account and purchased without your permission, you can dispute the charge with your bank.
• Service failure: If Crocoblock was unavailable for an extended period and you could not use the service, you may request a partial refund (no guarantee).

How to request a refund

1. Email support@crocoblock.com with the subject line "Refund request".
2. Include your account email, the exact purchase date, and the reason for your refund request.
3. Attach a screenshot of your payment receipt or bank statement showing the charge.
4. Be specific about what went wrong (e.g., "Charged after cancellation", "Double-charged on 10 January 2025").
5. Allow 5 to 10 business days for a response.
6. If Crocoblock denies your request and you believe it violates the Consumer Act of the Philippines, file a dispute with your bank or card issuer.

Stopee has helped thousands of consumers navigate similar refund disputes. If Crocoblock refuses to process a legitimate refund, your bank's chargeback process is your next layer of protection.

Common cancellation mistakes to avoid

We understand the frustration when a cancellation does not go through the way you expected. These are the traps that catch most users and how to sidestep them.

Mistake 1: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, Crocoblock may have already processed the charge to your card. This is the biggest mistake. Always cancel at least 24 to 48 hours before your renewal date to ensure the system processes your cancellation before the automatic charge.

Action: Check your renewal date right now in your Purchase Details. Set a reminder in your phone's calendar for 3 days before that date. When the reminder goes off, log in and cancel immediately.

Mistake 2: not confirming cancellation in writing

You click Cancel, see a confirmation screen, and assume you are done. But what if the confirmation was a glitch? What if Crocoblock's system registered a delay? You only truly know you have cancelled when you receive a confirmation email.

Action: After you click Cancel, wait for a confirmation email from Crocoblock. Check your spam folder if you do not see it in your inbox within 15 minutes. Forward this email to yourself or save it as a PDF. This is your proof if you need to dispute a charge later.

Mistake 3: logging in with the wrong account

If you registered for Crocoblock with a work email but now access it with a personal email, you may be looking at a different account. You might cancel a subscription that is not actually yours, or miss the one you meant to cancel.

Action: Before you start, check which email address is displayed at the top right of your account dashboard. If it is not the email you used to purchase, log out and log back in with the correct account.

Mistake 4: missing the manage button

This happens more often than you would think. You open Purchase Details, see your subscription, and look for a Cancel button. You do not see one, so you assume Crocoblock does not let you cancel online. In reality, the Cancel button is hidden behind the Manage button that most users skip.

Action: When you are on the subscription details page, search for any button labeled "Manage", "Edit", "Options", or "Settings". This is your gateway to the actual cancellation screen. If you do not see it, scroll down or refresh the page.

Mistake 5: not checking auto-renewal status in your billing settings

Some users cancel their subscription but leave auto-renewal enabled in their payment method settings (e.g., your credit card company, PayPal, or your bank's billing portal). This means Crocoblock can still charge you if you resubscribe later.

Action: After you cancel with Crocoblock, log in to your credit card, PayPal, or bank account. Search for a "Subscriptions", "Recurring charges", or "Authorized merchants" section. Find Crocoblock in the list and remove it from your auto-pay settings. This prevents accidental re-charges.

Cancellation checklist before you click cancel

Should you cancel crocoblock or keep it

Before you cancel, consider whether the service is truly not worth the cost or whether you can optimize your usage to get better value.

Keep your crocoblock subscription if

• You actively build sites with Elementor and use Crocoblock's dynamic content or filtering features weekly.
• You are a freelancer or agency with 5 or more client projects that benefit from Crocoblock templates and advanced post type tools.
• Your income from Elementor-based sites exceeds the annual subscription cost (the service pays for itself).
• You need dedicated support for a critical project or ongoing site maintenance.
• You use the Freelance Lifetime option, which has the lowest per-year cost over the long term.

Cancel your crocoblock subscription if

• You built your site with Crocoblock plugins but are not adding new features regularly (the annual renewal feels like wasted money).
• You have only one or two sites and could achieve the same results with free WordPress plugins like Elementor Free or Oxygen's free tier.
• The USD-to-PHP conversion makes the renewal cost painful for your budget in pesos.
• You have switched to a different page builder like Divi, Oxygen, or Webflow and no longer need Elementor-specific plugins.
• You do not use most of the features and feel you are paying for functionality you never touch.
• Crocoblock support does not meet your timezone or communication expectations.

Contact and escalation details

If your cancellation fails or Crocoblock refuses to honor your request, know exactly where to escalate your complaint.

Crocoblock support channels

• Email: support@crocoblock.com (response time typically 1-5 business days)
• Help Center: Visit crocoblock.com/help-center/ for FAQs and documentation
• Live Chat: Available on the Crocoblock help page during business hours (hours not clearly stated)
• Account Portal: Log in at account.crocoblock.com to manage subscriptions and view invoices

Philippine consumer protection escalation

If Crocoblock does not respond or refuses to cancel your subscription within 10 business days of your request:

• File a complaint with the Department of Trade and Industry (DTI): Visit dti.gov.ph or call 1-598 for the Consumer Hotline. You can also visit your nearest DTI office in person with your cancellation proof and payment receipts.
• Dispute the charge with your bank or card issuer: Contact your card issuer's customer service and request a chargeback or dispute. Most banks have 30-60 days to accept chargeback requests.
• File a complaint with Bangko Sentral ng Pilipinas (BSP) if your bank does not help: The BSP oversees financial institutions and consumer disputes. Visit bsp.gov.ph for the complaint portal.

Stopee has guided thousands of Filipino users through these escalation paths. You are not alone in this process, and consumer protection laws are on your side.

Summary and next steps

Cancelling Crocoblock is straightforward once you know the exact path: log in, open Purchase Details, select your subscription, click Manage, and click Cancel. The real challenge is remembering to cancel before your renewal date and confirming the cancellation in writing.

The most important action you can take right now is to set a phone reminder for 3 days before your renewal date. Write down that renewal date, take a screenshot of your plan, and prepare your backup documents. By the time your reminder goes off, you will be ready to cancel in under 5 minutes with zero stress.

If Crocoblock refuses your cancellation or charges you again after you cancel, remember that the Consumer Act of the Philippines protects you. Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services, and we are here to remind you that you have power in this process. Your money, your choice, and your right to cancel are non-negotiable. Take action today, and keep your next billing cycle in your control.