Manage Daylio

How to cancel daylio: the step-by-step guide for philippine users

What daylio is and why you might want to cancel

Daylio is a mood-tracking and journaling app that replaces lengthy diary entries with quick daily check-ins. You tap your current mood, add a note if you want, and the app builds a visual record of your emotional patterns over time. It's built around simplicity, not lengthy writing sessions.

The service is managed by Habitics s.r.o., a Slovak software company. In the Philippines, you access Daylio through iOS or Android, and your billing runs through Apple App Store, Google Play, or directly through Daylio's web portal. The app itself is free to download, but Premium features-advanced stats, unlimited goals, automatic backups, PDF exports, and custom templates-require a paid subscription.

Many users in the Philippines cancel Daylio after the free trial ends, when Premium costs start to add up, or simply because they stop using the app regularly. Stopee understands that cancelling subscriptions can feel complicated, which is why we've created this guide to help you navigate the process cleanly.

How daylio's pricing works in the philippines

Daylio offers a 14-day free trial when you first sign up. After that trial ends, you're charged for Premium unless you cancel before the billing date arrives. Pricing in the Philippines appears both in Philippine peso (PHP) and sometimes in US dollar conversions, depending on your payment method.

If you subscribed through the App Store, your charge appears as an Apple transaction and renews on a monthly or annual schedule. If you subscribed through Google Play, Google handles the billing. If you paid directly through Daylio's web portal, you'll need to log into that portal to cancel. This matters because where you subscribed determines exactly how you cancel.

When to cancel daylio

You should cancel Daylio if you've stopped using it regularly, if the Premium features don't match your actual habits, or if the monthly cost no longer fits your budget. Many users cancel after the free trial because they realise the free version covers their needs, or they discover that mood tracking isn't a sustainable daily practice for them.

Cancelling before your next billing date is critical. If you wait until after the charge goes through, you'll need to request a refund separately. Stopee recommends setting a phone reminder 2-3 days before your renewal date so you don't accidentally get billed.

Your consumer rights and protection under philippine law

When you subscribe to Daylio in the Philippines, you have rights under the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you against unfair billing practices and requires companies to honour cancellation requests promptly.

Specifically, the law covers deceptive billing practices, automatic renewal traps, and your right to cancel without harassment. If Daylio continues billing after you've cancelled, or if the company makes it deliberately difficult to cancel, you have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

Stopee advises all Philippine subscribers to keep screenshots of your cancellation confirmation, renewal emails, and transaction records. These documents protect you if a dispute arises with your payment provider or Daylio itself.

How to cancel daylio step by step

The cancellation process depends on which platform you used to subscribe. Use the section below that matches your payment method.

Cancel through apple app store on iPhone or iPad

If you subscribed to Daylio Premium through the App Store, Apple handles your billing and refunds. Cancelling through Apple is straightforward and stops future charges immediately.

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions".
2. Find Daylio in the list of active subscriptions.
   • Tap on Daylio.
3. Tap "Cancel Subscription" or "Edit Subscription".
   • Confirm the cancellation when prompted.
4. Wait for the confirmation screen.
   • You'll see "Subscription cancelled" or similar text.
   • Your access to Premium continues until the end of your current billing period.

Pro tip: If you're seeing "Edit Subscription" instead of "Cancel Subscription", tap "Edit" first, then scroll down to find the cancel option. Apple sometimes hides it one layer deeper.

Cancel through google play on android

Google Play handles billing for Android users. The cancellation process is similar to Apple but accessed through the Google Play app or your Google Account settings.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right corner).
   • Select "Manage subscriptions" or "Payments and subscriptions".
2. Find Daylio in your active subscriptions list.
   • Tap on Daylio.
3. Tap "Cancel subscription".
   • Follow any on-screen prompts about why you're cancelling.
   • These prompts don't affect your cancellation; they're just feedback for Google.
4. Confirm the cancellation.
   • You'll receive a confirmation email from Google within minutes.
   • Premium access ends at the end of your current billing cycle.

Warning: On some Android devices, Google Play subscriptions can be managed through your Google Account settings instead. If you can't find the subscription in the Play Store app, go to myaccount.google.com, select "Payments and subscriptions", then "Google Play subscriptions".

Cancel through daylio's web portal

If you subscribed directly through Daylio's website (not through an app store), you'll cancel through Daylio's customer portal. This route is less common but requires extra attention because the portal access link comes through email.

1. Locate your Daylio purchase or renewal email.
   • Search your inbox for emails from Daylio or your payment provider.
   • Look for an email titled "Your subscription renewed" or "Thank you for your purchase".
2. Click the customer portal link in that email.
   • The email should contain a direct link to manage your subscription.
   • If you can't find an email, visit Daylio's help documentation at daylio.net.
3. Sign in with your Daylio account credentials.
   • Use the email address and password you created when you first signed up.
4. Navigate to "Subscriptions" or "Billing" in your account settings.
   • Select your active Premium subscription.
   • Tap or click "Cancel subscription".
5. Confirm the cancellation.
   • You'll receive an email confirmation from Daylio.
   • Save this email as proof.

Warning: If you can't find your purchase email and don't have a portal link, contact Daylio support directly. Email support@daylio.net with your account email address and transaction ID (from your bank or payment method statement). Stopee recommends keeping copies of all support correspondence until your cancellation is fully processed.

What to do after you cancel daylio

Cancelling your subscription is emotionally straightforward, but there are practical steps to take afterward. These protect you from accidental rebilling and preserve your data if you ever want to return.

First, save or export any journal entries you want to keep. Daylio allows you to export your mood logs as a PDF or data file before you delete your account. If you're only cancelling the subscription (not deleting the account), your data stays in the free version, and you can access your mood history anytime.

Second, delete the Daylio app from your phone only after your cancellation is confirmed in your payment account. Deleting the app doesn't cancel your subscription-only cancelling through Apple, Google Play, or Daylio's web portal does. But once your cancellation is confirmed, you can safely remove the app to free up storage.

Third, check your next statement from Apple, Google Play, or your bank. Verify that no charge appears on your renewal date. If a charge does appear after cancellation, screenshot it immediately and contact your payment provider's support team.

How to request a refund for daylio

Refund policies vary depending on your payment method and how recently you were charged. Stopee advises you to act quickly if you want a refund, as most providers enforce tight refund windows.

Refunds through apple app store

Apple allows refunds for app subscriptions up to 14 days after a renewal charge. If you've just been charged and you cancel immediately, you can request a refund.

1. Go to reportaproblem.apple.com.
   • You may need to sign in with your Apple ID.
2. Find the Daylio renewal charge in your transaction history.
   • Click "Report a Problem".
3. Select a reason from the dropdown menu.
   • Choose "I don't recognize this charge" or "I accidently made this purchase".
4. Submit your request.
   • Apple reviews your request and typically responds within 2-5 business days.

Refunds through google play

Google Play offers refunds within 48 hours of a subscription renewal charge. After 48 hours, you'll need to contact Google directly.

1. Open the Google Play Store app.
   • Tap your profile icon.
   • Select "Payments and subscriptions".
2. Find the Daylio charge you want to refund.
   • Tap "Manage subscriptions" and locate the transaction.
3. Tap the transaction and select "Refund".
   • Google processes refunds instantly or within 3-5 business days.

Refunds for web portal subscriptions

Daylio's refund policy is less standardized for direct web purchases. Email support@daylio.net within 14 days of a renewal charge and include your transaction ID. Explain your reason briefly and ask for a refund. Daylio's support team reviews refund requests individually.

Under the Consumer Act of the Philippines, you also have the right to dispute a charge with your bank if Daylio or your payment provider refuses a reasonable refund request. Contact your bank's dispute department if Daylio doesn't respond within 7 days.

Common mistakes to avoid when cancelling daylio

Cancellation mistakes are frustrating because you think you've cancelled but billing continues. Here are the traps that catch most users.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Daylio from your phone does absolutely nothing to stop billing. Your subscription remains active with your payment provider, and you'll be charged on your renewal date even though the app isn't on your device anymore. Always cancel through Apple, Google Play, or Daylio's web portal first. Delete the app only as a final cleanup step.

Mistake 2: cancelling too late and getting charged again

If you wait until after your renewal date, you've been charged for another cycle. Set a phone reminder 3 days before your renewal date. Check your billing records now to confirm when you're next charged, then work backward. Stopee recommends setting two reminders-one a week before renewal and one 48 hours before-so you don't forget.

Mistake 3: not saving your journal data before cancelling

If you plan to delete your Daylio account (not just cancel the subscription), your mood logs disappear. Export your data as a PDF or backup file from within the app before you request account deletion. This takes 2 minutes and you can't undo it afterward.

Mistake 4: assuming a confirmation screen means the process is finished

You see "Subscription cancelled" on your phone, but you haven't verified it in your payment account yet. Visit your Apple, Google Play, or bank settings 24 hours later and confirm Daylio no longer appears in your active subscriptions. A screen message is not the same as a backend cancellation.

Pricing comparison and whether daylio premium is worth it

Before you cancel, consider whether Premium actually matches your usage. Some users cancel because they pick the wrong plan, not because mood tracking doesn't work for them.

If you log your mood fewer than 3 times per week, the free version likely covers your needs. If you use Daylio daily, check charts regularly, and want automatic backups, Premium is worth the cost. Annual billing is significantly better value than monthly if you're committed to using the app long-term.

Timeline for cancellation and final charges

Understanding the cancellation timeline helps you plan around billing dates. Here's exactly what happens when you cancel.

Immediate (within minutes): Your cancellation request is processed by Apple, Google Play, or Daylio. You receive a confirmation email. Your subscription status changes to "Cancelled" in your payment account settings.

Until end of billing cycle: You retain full access to Premium features. If you cancel on day 15 of a 30-day cycle, you keep Premium for 15 more days. If you cancel during an annual subscription, you keep Premium for the rest of that year.

After billing cycle ends: Your Premium access disappears. You're downgraded to the free version automatically. No further charges occur.

Stopee advises checking your payment account on your renewal date to confirm no new charge appears. If a charge does appear, you have 14 days (Apple) or 48 hours (Google Play) to request a refund.

Checklist for cancelling daylio safely

Use this checklist to confirm you've completed every step.

• Locate your renewal date by checking your payment account settings.
• Identify whether you subscribed through Apple, Google Play, or Daylio's web portal.
• Export or screenshot any journal entries you want to save.
• Follow the cancellation steps for your payment method above.
• Take a screenshot of the cancellation confirmation page or email.
• Wait 24 hours, then verify Daylio no longer appears in your active subscriptions.
• Check your next statement or payment account to confirm no charge appears on your renewal date.
• If a charge appears unexpectedly, contact your payment provider's support team within 48 hours.

Contact information and escalation

If Daylio doesn't respond to cancellation requests or continues billing after you've cancelled, you have options beyond the company itself.

Daylio support contact

Email: support@daylio.net. Include your account email, transaction ID, and a clear description of the issue. Daylio typically responds within 2-3 business days. If support doesn't resolve your issue, escalate to your payment provider (Apple, Google, or your bank).

Escalation to consumer protection authorities

If Daylio refuses to honour your cancellation or refund request despite valid evidence, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI can investigate unfair billing practices and deceptive subscription practices under the Consumer Act of the Philippines (Republic Act No. 7394).

Provide the DTI with screenshots of your cancellation request, confirmation emails, and any correspondence with Daylio support. Include transaction records showing you were charged after cancellation. The DTI's complaint process is free and protects your rights as a Philippine consumer.

Daylio corporate address

Daylio is operated by Habitics s.r.o., with offices located in Bratislava, Slovakia. For formal complaints or appeals, you can write to the company at 3911/1 Dudova, Bratislava 85102, Slovakia. However, Stopee recommends contacting support by email first and escalating to the DTI if the issue isn't resolved within 14 days.

Bottom line: stay in control of your subscriptions

Cancelling Daylio is straightforward once you know where you subscribed and what to watch for. The key is acting before your renewal date, confirming the cancellation in your payment account, and checking your next statement to ensure no rogue charges appear.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges. By following this guide step-by-step, you'll cancel Daylio cleanly and avoid the frustration of accidental rebilling. Remember to save your data, set a reminder for your renewal date, and keep your confirmation emails as proof. You're in control-not your subscription.