Manage Edrawmax

How to cancel EdrawMax and stop unwanted charges in the philippines

What EdrawMax is and why you might need to cancel

EdrawMax is a diagramming and flowchart software from Wondershare that lets you create visual content like org charts, mind maps, floor plans, and network diagrams. You access it through the web, iOS, or Android, and most users subscribe for cloud storage, template access, premium exports, and cross-device functionality.

The service operates on a subscription model, and many users in the Philippines discover that canceling is harder than signing up. Your billing might come from the Wondershare website, the Apple App Store, or Google Play, and each route requires a different cancellation method. That fragmentation causes real frustration, especially if you forget where you originally subscribed.

At Stopee, we help thousands of Filipinos reclaim control of their subscriptions every month. If EdrawMax no longer fits your workflow, or if you signed up for a free trial that converted to a paid plan without your consent, this guide walks you through canceling safely and understanding your rights.

Who actually needs to cancel EdrawMax

You should cancel EdrawMax if you no longer use the diagrams, prefer a free alternative, or simply want to cut software expenses. Many users sign up for the 7-day free trial on the Monthly Plan, forget about it, and find a charge on their bank statement weeks later. That auto-conversion from free trial to paid subscription is a common trigger for cancellation requests at Stopee.

Others cancel because they discovered free tools like Lucidchart's free tier or open-source options that serve their needs. Some users in the Philippines cancel because the USD-to-PHP conversion (currently around ₱56.50 per dollar) makes the semi-annual plan feel expensive at ₱5,594 when their circumstances change.

How EdrawMax bills you in the philippines

EdrawMax displays pricing in USD on its official website, but your bank or payment provider converts it to Philippine pesos. The Semi-Annual Plan costs $99.00 (approximately ₱5,594), while the Monthly Plan typically bills at $9.99 (about ₱564) per month. One-time purchases like the Perpetual Plan (₱11,187) or Perpetual Bundle Plan (₱12,148) do not require cancellation because they do not renew.

If you subscribed through the Apple App Store or Google Play, Apple or Google handles the billing, and your payment method is stored on those platforms, not directly with EdrawMax. This is crucial: you cannot cancel an App Store subscription through EdrawMax's website. You must go to the App Store or Google Play settings on your device.

Your consumer rights under philippine law

What the consumer act of the philippines (Republic act no. 7394) protects you

As a consumer in the Philippines, you have clear legal protections under the Consumer Act. This law requires companies to honor cancellation requests and prohibits unfair or deceptive practices like charging you after you cancel or hiding cancellation links in confusing menus.

If EdrawMax charges you after you submit a valid cancellation request, you have the right to demand a refund. The company must also be transparent about billing dates, renewal terms, and cancellation procedures. If EdrawMax refuses to acknowledge your cancellation or keeps billing you, you can escalate to the Department of Trade and Industry (DTI), which enforces consumer protection law.

Your right to cancel and refund protection

Philippine law gives you the right to cancel any subscription contract, especially one triggered by a free trial conversion. The Consumer Act also protects you from automatic renewal abuse. If you canceled before the renewal date, EdrawMax cannot bill you again.

Regarding refunds: if you cancel during an active billing cycle, EdrawMax's refund policy applies (check their terms), but you can demand a refund for any charge made after your cancellation date. Stopee recommends keeping screenshots of your cancellation confirmation and any subsequent charges on your bank statement as evidence.

How to cancel EdrawMax by subscription source

Cancel EdrawMax through the wondershare web account

If you paid directly from the EdrawMax website using a credit card, debit card, or GCash-linked payment method, you cancel through your Wondershare Account Center.

1. Go to account.wondershare.com and sign in with your email and password.
   • If you forgot your password, click "Forgot Password" and follow the recovery email.
2. Navigate to Plan and Product in the main menu.
3. Find your EdrawMax subscription and click Manage Subscription.
   • You will see your plan name, renewal date, and amount due.
4. Click the Cancel Subscription button.
   • EdrawMax may show a retention offer (a discount or free month). You can ignore this and continue with cancellation.
5. Select your cancellation reason from the dropdown menu.
   • Reasons typically include "No longer needed," "Too expensive," or "Found an alternative."
6. Review the cancellation summary, which shows your final charge date and when your access ends.
7. Confirm the cancellation by clicking Yes, cancel my subscription.
8. You will receive a confirmation email at the address linked to your Wondershare account within 2 hours.
   • Pro tip: Screenshot the confirmation page and save the confirmation email. You need this if EdrawMax bills you again by mistake.

Cancel EdrawMax through the apple app store

If you subscribed to EdrawMax through the Apple App Store on an iPhone or iPad, you manage and cancel the subscription through Apple's settings, not through EdrawMax directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
   • You will see options for iCloud, Media & Purchases, and other account details.
3. Tap Media & Purchases, then Subscriptions.
4. Find EdrawMax in your active subscriptions list.
5. Tap EdrawMax to open its details.
6. Tap Cancel Subscription (or "Remove" if you see that option).
   • Apple may show a confirmation dialog asking why you are canceling.
7. Confirm by tapping Confirm.
   • You will retain access to EdrawMax until the end of your current billing cycle. After that date, your subscription ends.
8. You will receive a cancellation confirmation email from Apple within minutes.
   • Warning: Do not cancel the EdrawMax app itself. Canceling the subscription in Settings does not delete the app; it simply stops future charges.

Cancel EdrawMax through google play

If you subscribed on Android through the Google Play Store, you cancel using Google's subscription management system.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile picture in the top right corner.
3. Tap Manage subscriptions.
   • You will see a list of all active subscriptions tied to your Google account.
4. Find and tap EdrawMax.
5. Tap Cancel subscription.
   • Google may ask why you are canceling (feedback is optional).
6. Tap Yes, cancel to confirm.
   • You keep access until your current billing period ends, then the subscription stops.
7. You will receive a cancellation email from Google within a few minutes.
   • Pro tip: Uninstall the EdrawMax app after canceling if you do not plan to use it. This prevents accidental re-subscription if you tap "Subscribe" again in the future.

What happens after you cancel EdrawMax

Your access and data after cancellation

After you cancel, you retain access to EdrawMax until the end of your current billing period. For example, if you cancel mid-cycle, you can still use the software until your renewal date passes. On that date, your access ends, but your files remain in your account.

EdrawMax keeps your diagrams and projects in the cloud for a period after expiration (typically 30 days, though this varies). Download or export any diagrams you need before or immediately after your access expires. Export them as PDF, PNG, or the native .eddx format so you can open them later in free tools or share them with colleagues.

Premium features like advanced templates, cloud storage, and priority support disappear once the subscription ends. You can still view your diagrams in the free version, but you cannot edit them with premium tools or upload new files to cloud storage.

Preventing re-billing after cancellation

Many users accidentally re-subscribe when they open the EdrawMax app post-cancellation and tap a "Start Trial" or "Subscribe" button. Stopee advises uninstalling the app after cancellation or at least removing it from your home screen to avoid accidental taps.

Also, confirm your cancellation by checking your Wondershare Account Center, Apple Settings, or Google Play Settings a few days later. Your subscription status should show as "Inactive" or "Canceled." If it still shows "Active," contact support immediately at support@edrawsoft.com with screenshots of your cancellation confirmation.

Refunds and what to do if EdrawMax keeps charging you

When EdrawMax offers a refund

EdrawMax's refund policy typically allows refunds within 30 days of purchase if you cancel before the next billing cycle. However, if you cancel after the renewal date, your refund eligibility depends on how far into the cycle you are. Some subscription tiers offer prorated refunds; others do not.

To request a refund, email support@edrawsoft.com with your order number, the date you canceled, and the charge you want refunded. Include screenshots of your cancellation confirmation and your bank statement showing the charge. Expect a response within 3 to 5 business days in the Philippines.

If EdrawMax charges you after you cancel

This happens, and it is frustrating. If you see a charge from EdrawMax or Wondershare on your bank statement after your cancellation date, here is what you do:

1. Check your cancellation confirmation email to confirm the cancellation date and your access end date.
2. Contact your bank or card issuer to confirm the charge date and amount.
3. Email support@edrawsoft.com with the following information:
   • Your Wondershare account email
   • The exact charge amount and date
   • Your cancellation confirmation email (screenshot or forwarded)
   • A clear explanation that you canceled on [date] and should not have been charged on [charge date]
4. If EdrawMax does not respond within 7 days, file a chargeback with your bank.
   • Tell your bank that you canceled the subscription and the company charged you after cancellation. Provide your cancellation confirmation as evidence.
   • Your bank will investigate and likely reverse the charge within 10 to 30 days.
5. If the chargeback fails or EdrawMax disputes it, escalate to the Department of Trade and Industry (DTI).
   • The DTI enforces the Consumer Act and can compel EdrawMax to refund you if the charge was unlawful.
   • File a complaint at the DTI Regional Office nearest you or online at dti.gov.ph.

How to protect yourself from unauthorized charges

Pro tip: Set a calendar reminder for 2 days before your renewal date. Log into your Wondershare account, Apple Settings, or Google Play and verify that the subscription is still canceled. If it somehow shows as "Active" again, cancel it a second time immediately and contact support.

Many users also set up a card spending alert through their bank app, which notifies them of any charge from EdrawMax or Wondershare. This gives you early warning if a rogue charge appears.

Common mistakes when canceling EdrawMax

Mistakes that cost you money

Canceling feels simple until it is not, and small missteps cost real pesos. Here are the traps Stopee sees repeatedly.

Mistake 1: Canceling the app instead of the subscription. Uninstalling EdrawMax from your phone does not cancel your subscription. The subscription lives in Apple's or Google's system, not on your device. You still get charged even if the app is gone. Always cancel through Settings or your Wondershare account, not by deleting the app.

Mistake 2: Forgetting which platform you subscribed through. If you subscribed through the App Store but you try to cancel on the Wondershare website, nothing happens because EdrawMax's website does not manage App Store subscriptions. Check your oldest email receipt or your bank statement to see if the charge came from "Apple," "Google," or "Wondershare." That tells you where to cancel.

Mistake 3: Canceling too late in the cycle. If your renewal date is tomorrow and you cancel today, you will likely be charged for the next cycle before the cancellation takes effect. Cancel at least 3 days before your renewal date to avoid a final surprise charge. Check your renewal date before you click the cancel button.

Mistake 4: Not saving your cancellation confirmation. If EdrawMax charges you again and you cannot prove you canceled, your bank will likely side with EdrawMax. Screenshot the cancellation confirmation page and save the confirmation email. This evidence is gold if you need a refund.

Mistake 5: Assuming a free trial does not auto-renew. EdrawMax converts free trials into paid subscriptions automatically if you do not cancel before the trial ends. Mark the trial end date in your calendar the moment you sign up. Stopee recommends canceling during the trial period, even if you plan to keep using it, and then re-subscribing manually if you change your mind. This gives you full control.

EdrawMax pricing and plan comparison

What you are paying for and whether it is worth it

The Monthly Plan is popular because it feels low-risk at ₱564 per month, but it adds up to ₱6,768 per year if you stay subscribed. The Semi-Annual Plan costs ₱5,594 twice a year (₱11,188 annually), which is cheaper if you plan to use EdrawMax for at least 10 months per year. If you rarely use it, the Monthly Plan and cancellation after a month or two is smarter.

The Perpetual Plans are one-time payments with no renewal. If you buy Perpetual, you do not need to cancel anything because no future charges occur. However, these plans do not include automatic updates or premium support beyond the purchase date.

Review summary and user experiences

What real users say about EdrawMax and cancellation

EdrawMax holds a 4.5-star rating across app stores, praised for its template library, export quality, and cross-platform use. However, user reviews frequently mention cancellation confusion and unwanted charges.

Common praise: "Great for org charts," "Easy to learn," "Templates save time," "Works on desktop and mobile."

Common complaints: "Trial auto-renewed without warning," "Cancellation is hidden," "Charged after I canceled," "Customer support is slow," "Retention offers make it hard to quit."

At Stopee, we see that EdrawMax's cancellation process works, but it is fragmented and not intuitive. That is why this guide exists: to fill the gap and help you cancel without frustration or surprise charges.

Quick checklist before and after cancellation

Your cancellation action plan

How to contact EdrawMax support and escalate if needed

EdrawMax contact information

EdrawMax offers support through email and a help center, but no direct phone line or live chat. Here is how to reach them:

Email: support@edrawsoft.com (edrawsoft.com). Use this for cancellation confirmations, refund requests, and billing disputes. Expect a response within 2 to 5 business days.

Help Center: Visit the Wondershare help portal for self-service articles and FAQs. This is fastest for common issues like "how to cancel," though the instructions are often unclear for App Store and Google Play cancellations.

Primary Cancellation Mailing Address: EdrawMax is owned by Wondershare, which is headquartered in Shenzhen, China, with a corporate office in Hong Kong. If email support does not respond within 10 business days, you can send a formal cancellation notice by registered mail to the Hong Kong address. However, email is your fastest route.

Escalation to the Department of Trade and Industry (DTI): If EdrawMax refuses to cancel your subscription or refund an unauthorized charge, file a complaint with the DTI. Visit dti.gov.ph or visit a DTI Regional Office in your area. Provide your cancellation confirmation, bank statements, and any correspondence with EdrawMax. The DTI can compel EdrawMax to comply with the Consumer Act of the Philippines.

What to include in a support email

If you email support@edrawsoft.com, include:

• Your Wondershare account email address
• Your full name and billing name (if different)
• Your order number (from your receipt or account)
• The specific issue: cancellation confirmation, refund request, or unauthorized charge
• Screenshots of your cancellation confirmation or the unauthorized charge on your bank statement
• The date you canceled and the date of any unwanted charge
• Your phone number (optional but helpful for urgent issues)

Be polite but direct. Wondershare takes longer to respond to vague or emotional complaints. Stick to facts.

Your summary and next steps

Canceling EdrawMax does not have to be complicated. You now know the three cancellation paths (Wondershare web account, Apple App Store, or Google Play), understand your consumer rights under Philippine law, and have a checklist to avoid surprise charges.

The key steps are simple: find out where you subscribed, cancel through that platform, save your confirmation, and verify 2 days later. If EdrawMax keeps charging you, demand a refund via email, and escalate to your bank or the DTI if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Our guides are built on real user experiences and consumer protection law, so you can cancel with confidence. If you have questions about your rights or need help drafting a complaint to EdrawMax or the DTI, Stopee is here to guide you through every step.

Do not let subscription drift cost you pesos month after month. Cancel EdrawMax today, export your work, and move on. Stopee has your back every step of the way.