Manage Evite

How to cancel evite and stop auto-renew charges in the philippines

What evite is and why people cancel

Evite is an online invitation platform that lets you create and send event invitations for parties, birthdays, weddings, baby showers, and other celebrations. If you are in the Philippines and signed up for Evite, you likely chose either a one-time premium event package or the annual Evite Pro subscription. Understanding what you paid for is the first step toward cancelling successfully, and that is where Stopee can help you navigate the process with confidence.

The service model and what you are paying for

Evite offers both free and paid options. The free tier gives you basic invitation tools, but paid packages unlock premium templates, guest tracking, photo albums, and ad-free invitations. You have two payment types to know about:

• One-time event packages: Silver (₱1,016), Gold (₱2,090), Platinum (₱3,898), and Diamond (₱5,649) - charged once per event.
• Evite Pro: Annual subscription at ₱14,124 per year, auto-renewing unless you switch off auto-renew before the term ends.

The confusion happens here: many users think all Evite payments work like one-time purchases. In reality, Evite Pro renews automatically every year until you actively cancel. That annual charge appears on your card without warning if you miss the cancellation window, which is why dozens of Philippine users contact Stopee each month frustrated by surprise renewals.

Why filipinos cancel evite

You might cancel Evite for several reasons. Perhaps you finished planning your event and no longer need premium features. Maybe you discovered the subscription auto-renews and you do not want next year's charge. Or you simply prefer planning events with free tools or competing platforms. Whatever your reason, Stopee exists to make sure you cancel cleanly without paying extra or losing access to event data you need.

Pricing breakdown and what you may be charged

Before you cancel, know exactly what Evite charges in the Philippines and when charges occur.

Keep in mind: these prices are in Philippine pesos but Evite bills in US dollars. Your actual card charge will depend on the exchange rate at the time of billing plus any foreign transaction fees your bank or card issuer applies. GCash and Maya card users should factor in conversion fees as well.

Should you cancel evite right now

Before you cancel, pause and assess whether cancellation is actually the right move for your situation.

Good reasons to cancel immediately

Cancel Evite now if you are on the annual Evite Pro plan and you no longer need it. A ₱14,124 annual charge is substantial, and once that auto-renew hits without your permission, most credit card companies and banks in the Philippines take 30 to 60 days to process refund claims. Cancel before your renewal date to avoid that hassle entirely. Stopee recommends cancelling at least two weeks before your annual renewal to give yourself a safety margin.

Also cancel if you signed up for a free trial and it is about to convert to a paid plan. Evite does not always make trial expiration dates obvious, so check your account settings now to confirm whether a trial is active.

Things to check before cancelling

If you paid for one-time event packages (Silver, Gold, Platinum, or Diamond), you do not need to cancel anything - these charges are not recurring. However, if you used premium features to build an event invitation and you still need the guest list, attendee responses, or photos, download or save that data before you cancel your account. Once you close Evite Pro, some users report difficulty accessing archived event details.

Additionally, check whether you are entitled to a refund. Evite Pro subscriptions are annual, and Philippine consumer law (Republic Act No. 7394, the Consumer Act of the Philippines) gives you protections. If you cancel within 14 days of purchase and have not used the service substantially, you have grounds to request a refund. Stopee has helped thousands of consumers pursue refunds successfully using this legal framework.

How to cancel evite step by step

Cancelling Evite requires you to turn off auto-renew through your account settings or email support. Follow these steps to avoid common mistakes.

Cancel through your evite account settings (desktop only)

This is the fastest and most direct route if you are on Evite Pro. Crucially, you must use a desktop or laptop computer - Evite does not offer this cancellation option in its mobile app, so searching for a cancel button on your phone will waste time.

1. Open a web browser on your desktop or laptop and go to evite.com.
   • If you are already logged in, skip to step 2.
   • If not, enter your email and password to sign in.
2. Look for your profile icon or initials in the top right corner of the page and click it.
   • A dropdown menu will appear.
3. Select Account Settings from the dropdown.
   • You will land on your account page.
4. On the left side of the page, find and click Subscriptions.
   • This section shows all active plans linked to your account.
5. Find your Evite Pro plan and click Turn Off Auto Renew.
   • Do not just click "Cancel Subscription" if you see that button - "Turn Off Auto Renew" is the correct option because it stops future charges while keeping your account active.
6. Confirm your choice when prompted.
   • Evite will ask you to confirm the cancellation. Click yes.
7. Take a screenshot of the confirmation page showing the auto-renew status has changed to "Off".
   • This is your proof of cancellation and will be invaluable if a charge appears later.

Pro tip: Check your email immediately after completing these steps. Evite should send you a confirmation email to the address linked to your account. If you do not receive an email within 5 minutes, refresh your account settings page to make sure the change stuck. Sometimes browser cache issues prevent the confirmation from appearing right away.

Cancel by emailing evite support

If the account settings method does not work, or if you bought Evite Pro through a third-party platform or app store, email Evite support directly. This method also works if you have already been charged and want to request a refund alongside your cancellation.

1. Gather the following information before you write:
   • Your Evite account email address.
   • Your full name as it appears on your Evite account.
   • The date you purchased Evite Pro.
   • Your last billing date and the amount charged (in PHP).
   • A clear statement: "I request to cancel my Evite Pro subscription and turn off auto-renew."
2. Open your email client and compose a new message to support@evite.com.
   • Use a professional subject line like "Cancel Evite Pro subscription - [your email]".
3. Write a short, clear email explaining your cancellation request.
   • Do not use vague language like "please stop my account." Be explicit: "I am requesting cancellation of my Evite Pro subscription effective immediately. I do not want any future charges."
4. Include all the information you gathered in step 1.
   • Evite support staff see dozens of requests daily; providing your details upfront speeds up the process.
5. Send the email and note the current date and time.
   • You now have a timestamped record of your cancellation request.
6. Check your email for a response within 2 to 3 business days.
   • Evite support operates Monday to Friday, 9:00 AM to 5:00 PM PST. If you email over a weekend, expect a response by Wednesday.
   • If you do not hear back within 3 business days, send a follow-up email with "URGENT: Follow-up Cancellation Request" in the subject.
7. Once support confirms your cancellation, save the confirmation email.
   • This is critical. Store it in a folder marked "Cancellations" or take a screenshot.

Warning: Email support alone can be slow. If your renewal date is within 5 days, use the account settings method (step by step above) immediately. Do not rely on email alone in a time crunch.

What to expect after you cancel evite

Cancellation does not happen instantly, and you need to know what changes and what stays the same.

Your account and access after cancellation

When you turn off auto-renew or email support to cancel, Evite will stop charging you after your current subscription period ends. You keep access to your account and past events until the current plan expires. For example, if your annual plan renews on March 15 and you cancel today, you can still use Evite Pro features until March 15 next year - you just will not be charged again.

After your current period ends, your account downgrades to the free tier. You lose access to premium templates, the shared photo album, and ad-free invitations. Your old events and guest lists remain in your account, but you cannot edit them with premium tools anymore.

Refunds and chargebacks

Evite does offer refunds, but only under specific conditions. If you purchased Evite Pro within the last 14 days and you have not used premium features substantially, you can request a refund. Email support@evite.com with your cancellation request and include the phrase "I am requesting a refund for my Evite Pro purchase made on [date]."

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in another way. If Evite continues charging you after you cancel, or if you are charged without consent, you have the right to file a complaint with the National Consumer Commission (NCC) and demand a refund. Stopee recommends keeping all email confirmations and bank statements as proof.

If Evite refuses a refund, contact your bank or credit card company directly and dispute the charge. Philippine banks typically process chargeback requests within 30 to 60 days. You will need to provide proof of your cancellation request (screenshots or email confirmations) and explain why the charge is unauthorized.

Your consumer rights in the philippines

Philippine law gives you strong protections when dealing with online subscriptions and auto-renewing charges.

What the consumer act of the philippines guarantees

The Consumer Act of the Philippines (Republic Act No. 7394) requires businesses to be transparent about charges, refund policies, and auto-renewal terms. Evite must clearly disclose that Evite Pro renews automatically, the renewal date, and how to cancel. If Evite fails to make these terms obvious, or if they continue charging after you cancel, you can file a complaint with the National Consumer Commission (NCC).

You also have the right to cancel within 14 days of purchase if you have not substantially used the service. This is your statutory cooling-off period. Many Filipinos do not know this right exists, but Stopee ensures you understand it: if you bought Evite Pro on a Friday and change your mind by the following Wednesday, you can demand a full refund.

Escalation: what to do if evite does not respond

If Evite support ignores your cancellation request or refuses to refund an unauthorized charge, escalate to the National Consumer Commission. You can file a complaint online at ncc.gov.ph or by visiting an NCC office. Include your email confirmations, screenshots of your account settings, and bank statements showing the charge. The NCC has authority to compel Evite to refund you and pay penalties for violations.

Additionally, if you used a credit card to pay, your card issuer has a legal obligation to dispute charges on your behalf. Call your bank's customer service number (printed on the back of your card) and say: "I paid for a subscription I cancelled. I want to dispute this charge." Your bank will launch an investigation within 5 to 10 business days.

Common cancellation mistakes and how to avoid them

Cancellation seems simple until you miss one detail and end up charged again. Here are the traps Stopee sees Filipinos fall into repeatedly.

Mistake 1: confusing "turn off auto-renew" with "delete account"

Many users click "Delete Account" or "Cancel Subscription" when they should click "Turn Off Auto Renew." These buttons do different things. "Turn Off Auto Renew" stops future charges but keeps your account active so you can access past events. "Delete Account" wipes your account entirely, which can make it harder to prove cancellation if a charge appears later. Always choose "Turn Off Auto Renew" unless you explicitly want to erase all your data.

Mistake 2: cancelling on mobile when the option is not available

Evite's cancellation button is missing from its mobile app. If you try to cancel on your phone, you will search for 20 minutes, find nothing, and give up. Then you forget to cancel on desktop, and your annual charge hits. Stopee recommends setting a phone reminder the moment you decide to cancel: "Cancel Evite on desktop this week." Do it that day, not "later."

Mistake 3: not saving proof of cancellation

If you cancel and Evite still charges you, you need proof you cancelled. A screenshot of the "auto-renew off" confirmation page is gold. Without it, your bank might side with Evite and deny your refund claim. Take that screenshot immediately after cancelling - do not wait.

Mistake 4: emailing support but not following up

Email support can take 3 to 5 business days to respond. Many users email, get impatient, and assume nothing happened. Then they stop watching their account, and the renewal charge sneaks through. After emailing support, set a calendar reminder to check for a response in 3 days. If nothing arrives, send a follow-up email. Stopee has helped thousands of consumers avoid this by staying persistent.

Mistake 5: not checking your renewal date before cancelling

Evite Pro renews on a specific date each year. If your renewal is March 15 and you cancel on March 14, you will still be charged on March 15 - the cancellation takes effect after the charge posts. Check your renewal date first. If it is within 5 days, cancel immediately. If it is months away, you have time to breathe.

Cancellation checklist for evite

Use this checklist to make sure you cancel cleanly and have proof if anything goes wrong.

What people are saying about evite cancellations

User feedback reveals consistent patterns. Most complaints center on auto-renew surprises - people forget they have an active subscription, a charge hits without warning, and they scramble to get refunded. Others praise Evite for event planning but dislike the pressure to upgrade to Pro for basic features like RSVP tracking.

Philippine users specifically note that the lack of local support (no hotline in the Philippines, support hours in PST, pricing in USD) creates friction. When a charge appears at the wrong exchange rate, reaching Evite becomes a nightmare. This is why Stopee exists: to help you navigate these exact scenarios and reclaim your money if something goes wrong.

Evite cancellation address and contact details

If you need to reach Evite by phone or mail, use these official details.

How to contact evite support

Email (primary): support@evite.com

Phone: +1 (213) 699-5005, Monday to Friday, 9:00 AM to 5:00 PM PST

Mailing address: Evite (general correspondence)

Los Angeles corporate offices

Note: There is no dedicated cancellation mailing address. Email or phone are your fastest options.

When you call from the Philippines, expect international long-distance charges. Most Filipinos find email faster because Evite support staff are usually available within 24 to 48 hours on weekdays. If you use a VoIP service like Skype, you can call at lower cost, but have your account details written down first.

Escalation contacts in the philippines

If Evite does not respond or refuses to process your cancellation or refund, contact these Philippine consumer protection agencies:

• National Consumer Commission (NCC): ncc.gov.ph | Phone: +63 (2) 8925-8001. File a complaint online or in person at an NCC office in your region. Include all screenshots and email correspondence.
• Your bank or credit card company: Call the number on the back of your card. Dispute the charge as "unauthorized" or "subscription cancelled." Your bank will investigate and often refund you within 30 to 60 days.
• Bureau of Internal Revenue (if applicable): Some fraudulent charges can be reported to the BIR if the merchant is not paying taxes on illegitimate sales.

Summary: take back control of your evite subscription

Cancelling Evite is straightforward if you know the steps. Turn off auto-renew through your desktop account settings (click your profile, Account Settings, Subscriptions, Turn Off Auto Renew), or email support@evite.com with a clear request. Save screenshots of the confirmation. Check your email for Evite's response within 3 business days. If a charge appears after you cancel, dispute it through your bank or file a complaint with the National Consumer Commission under the Consumer Act of the Philippines.

You have rights. Evite must honor your cancellation request and stop charging you. The worst outcome is a few extra hours of emails and phone calls - nothing more. Stopee has helped thousands of consumers cancel Evite, recover unauthorized charges, and get refunds that companies initially refused. You deserve the same result. Take action today, save your proof, and do not let auto-renew surprise you again.