Manage Eyezy

How to cancel eyezy and stop unwanted charges on your account

What is eyezy and why you might need to cancel

Eyezy is a subscription-based parental monitoring platform that tracks messages, location, browsing activity, and device use across smartphones and tablets. The service operates on automatic renewal, which means your payment cycles continue unless you actively cancel before your next billing date.

How eyezy works and what you are paying for

When you subscribe to Eyezy, you are not making a one-time purchase. You are signing up for a recurring subscription that renews automatically every month, six months, or year depending on your plan choice. The company lists its headquarters in Limassol, Cyprus, and handles cancellations through account settings, App Store, or Google Play depending on where you subscribed.

This auto-renewal structure catches many users off guard. You might subscribe for one month to monitor a family member's device, then forget to cancel before the next charge hits. By the time you notice the second payment on your bank statement, the renewal has already processed. That is why understanding the exact cancellation process matters before you even log in.

Eyezy pricing in the philippines

Eyezy pricing varies by plan and renewal frequency. Based on current market data, the Premium plan costs ₱95.91 annually and gives you access to call and SMS logs, GPS tracking, and browsing history. The Ultimate Family plan, which monitors up to three devices, is priced at ₱291.35 for six months.

These are not budget tools. If you signed up during a trial period or promotional offer, you should have received a confirmation email with the exact plan name, amount, and renewal date. Save that email-it becomes your proof of purchase if you need to dispute a charge or request a refund.

Why cancellation matters in the philippines

As a consumer in the Philippines, you are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which requires all businesses to clearly disclose subscription terms, billing frequency, and cancellation procedures before you pay. Eyezy must honour automatic renewal laws, which state that cancellation requests must be processed at least 24 hours before your next renewal date.

If you cancel after a charge has already gone through, you have the right to dispute it with your bank or payment provider. Stopee advocates understand that some users face confusion or resistance when they try to cancel, and that is exactly why this guide exists-to walk you through each step and show you your legal standing if something goes wrong.

Pricing breakdown and plan comparison

Below is a clear view of Eyezy's main plans so you can identify exactly which subscription you are paying for.

When you should cancel eyezy

Cancelling makes sense if you no longer need parental monitoring, if you believe your child has earned more privacy, or if you want to switch to a different monitoring tool. Some parents cancel after their child reaches adulthood. Others stop because the service did not meet their expectations or the cost was higher than expected.

You might also cancel if you discover that Eyezy charges are appearing on your account without your permission-perhaps a family member set it up on a shared payment method, or you were charged after trying to cancel previously. Whatever your reason, Stopee recognizes that you have the right to stop paying whenever you choose.

How to cancel eyezy without getting charged again

Cancellation must happen through the correct platform based on where you subscribed, and timing is critical because Eyezy requires at least 24 hours' notice before your renewal date.

Step one: gather your subscription details

Before you cancel, log in to your Eyezy account or check your last billing email. You need to confirm three pieces of information: which platform you subscribed through (web, App Store, or Google Play), your next renewal date, and the exact amount charged.

1. Find your most recent billing email from Eyezy or your payment provider
   • Look for the subject line containing "subscription confirmation" or "renewal receipt"
   • Note the plan name, total amount, and date the charge was processed
2. Log in to your payment method (credit card, debit card, or digital wallet) and confirm the last Eyezy charge
   • Write down the exact date and amount
   • Check the merchant name (should say "Eyezy" or the payment processor Eyezy uses)
3. Open a web browser and check which platform shows an active subscription
   • If you subscribed via the Eyezy website directly, go to eyezy.com
   • If you subscribed via iPhone or iPad, open the App Store
   • If you subscribed via Android, open Google Play
4. Take screenshots of your current subscription status on each platform
   • Capture the plan name, renewal date, and billing amount
   • Save these images to your phone or cloud storage

Pro tip: Many users forget which platform they used and try to cancel in the wrong place. If you subscribed via the App Store, cancelling on the Eyezy website will not stop the charge because Apple still owns the billing relationship. Always cancel where you subscribed.

Step two: cancel through the eyezy website (if you subscribed directly)

If you signed up at eyezy.com using a credit card or digital wallet, follow these steps to cancel your subscription through your Eyezy account.

1. Go to eyezy.com and click the login button in the top right corner
2. Enter your email address and password
   • If you forgot your password, click "Forgot password?" and follow the reset email
3. Once logged in, look for "Account" or "Settings" in the main menu or user profile dropdown
4. Find "Subscription" or "Billing" in the settings page
5. Look for a button that says "Cancel subscription," "Unsubscribe," or "Manage renewal"
   • On some versions of the site, this might appear as a link next to your plan name
6. Click the cancellation button and confirm your request
   • Eyezy may ask why you are cancelling-you can skip this or provide feedback if you wish
   • Do not let a pop-up offering a discount change your mind unless you genuinely want to stay
7. Look for a confirmation message that says something like "Your subscription has been cancelled" or "Your subscription will end on [date]"
   • Take a screenshot of this confirmation
8. Check your email for a cancellation confirmation email from Eyezy within 10 minutes
   • If you do not receive one within an hour, contact Eyezy support with your screenshot

Warning: Some websites show a cancellation confirmation on screen but do not send a follow-up email. If you do not receive an email confirmation within one hour, assume the cancellation did not process and repeat the steps or contact support immediately.

Step three: cancel through the apple app store (if you subscribed via iPhone or iPad)

If you signed up for Eyezy through the Apple App Store, you must cancel your subscription in the App Store, not in the Eyezy app itself.

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner (your photo or initials)
3. Tap "Subscriptions"
4. Find "Eyezy" in the list of active subscriptions
5. Tap on "Eyezy"
6. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit Subscription," tap it, then look for a "Cancel" or "Turn off auto-renewal" option
7. Confirm that you want to cancel
   • Apple will ask if you want to keep your current plan until the renewal date or end it immediately
   • Choose "Confirm" when prompted
8. Look for a message saying "Subscription cancelled" or "Auto-renewal turned off"
   • Take a screenshot as proof
9. Check your email (the address linked to your Apple ID) for a cancellation confirmation within a few minutes

Pro tip: Apple processes cancellations immediately, but access to Eyezy features continues until your renewal date passes. You are not losing access early-you are just stopping the next charge.

Step four: cancel through google play (if you subscribed via android)

If you signed up for Eyezy on an Android phone or tablet through Google Play, cancel your subscription inside Google Play, not inside the Eyezy app.

1. Open Google Play on your Android device
2. Tap the profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Eyezy" in your list of active subscriptions and tap it
6. Tap "Cancel subscription"
7. Follow the on-screen prompts to confirm your cancellation
   • Google may offer a discount to keep you subscribed-ignore this unless you want to stay
8. Look for a confirmation message on screen and take a screenshot
9. Check the email address linked to your Google account for a cancellation confirmation

Warning: Do not uninstall the Eyezy app thinking that cancels your subscription. Uninstalling the app does nothing to stop billing-you must cancel through Google Play or the App Store.

What happens after you cancel eyezy

Cancellation is not instant, and understanding what comes next helps you avoid confusion or surprise charges.

Timeline after cancellation

Once you cancel, your subscription enters a grace period. You can access Eyezy's monitoring features until your current billing period ends. For example, if you cancel on the 15th of the month but your renewal was due on the 20th, you keep access until the 20th. After that date, the Eyezy app stops working and you lose access to all monitored data.

Your next charge will not process after the renewal date passes. Allow 3 to 5 business days after your renewal date to confirm that no new charge appears on your bank statement. If a charge does appear after you cancelled, you have the right to dispute it with your bank or request a refund from Eyezy support.

Your data after cancellation

Eyezy does not clearly state whether monitored data is deleted after you cancel. To be safe, export or screenshot any data you want to keep before your access ends. Once the subscription is cancelled and the grace period expires, you may lose the ability to download historical logs, location history, or browsing records.

If you need that data for legal, custody, or safety reasons, contact Eyezy support before cancelling and ask them to clarify the data retention policy.

Refund rights and how to request money back

Eyezy charges are usually non-refundable once the billing period begins, but the Consumer Act of the Philippines gives you some protection.

When you can ask for a refund

You have a strong case for a refund in these situations:

• You cancelled within 24 hours of purchase and before the first renewal
• You were charged after you cancelled and your cancellation was processed
• You did not authorize the subscription (someone else set it up without permission)
• The service did not work as described or was unavailable for a significant period
• You were not given clear cancellation instructions before purchase

How to request a refund from eyezy

Contact Eyezy support with your cancellation evidence and request a refund. You have multiple options for reaching them.

1. Use the official Eyezy support request form at eyezy.zendesk.com/hc/en-us/requests/new
   • Fill in your name, email, and ticket subject (e.g., "Refund request for cancelled subscription")
   • Describe when you subscribed, when you cancelled, and why you want a refund
   • Attach screenshots of your cancellation confirmation and billing charge
2. Email support@eyezyapp.com with the same information
3. Call +1 844-606-3888 during their 24/7 support hours if you prefer to speak with someone directly

Pro tip: When you email, use a professional tone and include all evidence upfront. Support teams process requests faster when you provide the plan name, subscription dates, charge amounts, and proof of cancellation without making them ask for it.

Eyezy typically responds within 24 to 48 hours. If they deny your refund request, you can escalate by disputing the charge with your bank or payment provider. Under the Consumer Act of the Philippines, credit card companies and digital payment services must investigate your dispute if you submit it within 60 days of the charge.

How to dispute a charge with your bank

If Eyezy refuses to refund you or does not respond to your request, you can file a dispute with your bank or payment provider.

1. Log in to your bank's online banking platform or mobile app
2. Find the Eyezy transaction in your statement
3. Look for a "Report a problem," "Dispute transaction," or "Challenge charge" button
4. Select "Unauthorized charge" or "Subscription cancelled but charged anyway"
5. Upload your cancellation confirmation screenshot and your request to Eyezy support as evidence
6. Submit the dispute
7. Your bank will contact you within 10 business days with next steps

Most banks in the Philippines reverse unauthorized charges within 15 to 30 days. Stopee has seen consumers successfully recover funds through bank disputes when Eyezy support did not cooperate.

Your consumer rights in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel Eyezy or any subscription service. Understanding these rights helps you stand firm if Eyezy pushes back on a cancellation or refund.

Key rights you have

The law requires all businesses to give you clear, written information about:

• The exact subscription price and billing frequency before you pay
• The cancellation process and how to access it
• The automatic renewal terms in plain language, not buried in fine print
• Easy, accessible ways to cancel (phone, email, or online-not hidden or difficult)

If Eyezy fails to provide any of this information before you subscribe, or if they make cancellation deliberately difficult, you have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-387-1234 or through the DTI website.

Stopee recognizes that many consumers feel intimidated when they try to cancel and face resistance, but the law is on your side. You are entitled to cancel your subscription at any time, and you should never pay a penalty for leaving.

Common mistakes when cancelling eyezy

Cancellation confusion is frustrating, and small mistakes can lead to unwanted charges or lost evidence. Watch out for these pitfalls.

Mistake one: cancelling in the wrong place

The most common error is trying to cancel through the Eyezy website when you actually subscribed through the App Store or Google Play. Each platform handles billing separately, and cancelling in one place does not affect the others.

Solution: Check where your payment comes from on your bank statement. If it says "Apple" or "Google," cancel inside that store, not on the Eyezy website.

Mistake two: waiting until after the renewal date

Eyezy requires 24 hours' notice before your renewal date to stop the next charge. If you cancel on the day your renewal date hits, the charge may already be processing.

Solution: Set a phone reminder for two days before your renewal date so you have time to cancel without rushing. Check your cancellation immediately and confirm via email that it went through.

Mistake three: not saving proof of cancellation

Some users cancel successfully but forget to screenshot the confirmation or save the confirmation email. If a surprise charge appears later, you have no evidence that you cancelled.

Solution: Take screenshots of every step-the cancellation button, the confirmation page, and the confirmation email. Store these in a folder on your phone or in cloud storage so you can access them later if needed.

Mistake four: uninstalling the app instead of cancelling the subscription

Deleting the Eyezy app from your phone does not cancel your subscription. Your account and billing continue even though you cannot see the app anymore.

Solution: Always cancel the subscription through the App Store, Google Play, or the Eyezy website. Only uninstall the app after cancellation is confirmed.

Mistake five: ignoring a charge that appears after cancellation

A small number of users report being charged again even after they cancelled. Some assume the charge is legitimate and pay it. Others lose track of when to dispute it.

Solution: Check your bank statement every few days after your cancellation. If a charge appears after your renewal date, contact Eyezy support immediately with your cancellation proof. If support does not refund you within 7 days, dispute the charge with your bank. You have 60 days from the charge date to file a dispute.

Cancellation checklist for your peace of mind

Before and after you cancel, use this checklist to make sure everything is processed correctly.

Contact information and escalation options

If you cannot cancel Eyezy through the standard methods or if cancellation does not stop a charge, these are your next steps.

Eyezy customer support

Eyezy offers 24/7 support through multiple channels. Use the method that works best for you:

• Support request form: eyezy.zendesk.com/hc/en-us/requests/new (best for detailed issues with attached evidence)
• Email: support@eyezyapp.com (expect a response within 24 to 48 hours)
• Phone: +1 844-606-3888 (speak with a representative in real time)
• Headquarters address: Eyezy, Limassol, Cyprus (mailing address for escalation or formal complaints)

Escalation with the department of trade and industry (DTI)

If Eyezy refuses to cancel your subscription or honour a refund, file a complaint with the DTI Consumer Hotline.

• Hotline: 1-387-1234 (toll-free, available Monday to Friday, 8 AM to 5 PM)
• Online: dti.gov.ph/consumer-complaints (file a formal complaint)
• What to include: Your name, contact information, proof of purchase, cancellation confirmation, and a detailed description of the issue

The DTI has the authority to investigate and compel businesses to comply with the Consumer Act of the Philippines. A complaint on record also strengthens any bank dispute you file.

Bank or payment provider dispute process

If you were charged after cancellation, contact your bank or digital payment provider directly:

• Credit card: Call the number on the back of your card and ask to dispute the Eyezy charge
• Debit card: Contact your bank's customer service and request a chargeback dispute
• GCash or Maya: Open the app, find the transaction, and tap "Report a problem" or "Dispute"

You have 60 days from the charge date to file a dispute. Your bank will investigate and typically reverse the charge within 15 to 30 days.

Final thoughts and next steps

Cancelling Eyezy is straightforward when you know exactly where you subscribed and act before your renewal date hits. The process takes less than five minutes, but the preparation and proof-saving protect you if something goes wrong.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following the steps in this guide. You now have all the information you need to cancel confidently, know your legal rights, and escalate if Eyezy fails to honour your request.

The Consumer Act of the Philippines is on your side. You do not need permission to cancel, you do not owe Eyezy an explanation, and you should never accept a charge after you have cancelled. If you run into trouble, return to this guide, file a DTI complaint, or dispute the charge with your bank. Stopee stands with consumers who fight back against unfair billing practices.