Manage Glam Labs

How to cancel glam labs in the philippines (2024 guide)

What is glam labs and why people cancel

Glam Labs is a subscription-based photo and video editing service built for beauty effects, AI enhancement, and content creation. In the Philippines, you access it via web or mobile apps (including the Glam AI Video Photo Editor on iOS and Android), but many subscribers struggle with the same frustration: unclear cancellation methods, charges that keep coming after you think you've stopped, and support responses that take weeks or never arrive.

The platform offers tiered monthly plans ranging from ₱249 to ₱1,490, but the pricing structure across platforms remains murky. You might pay different amounts depending on whether you subscribe through the web, Apple App Store, or Google Play, and promo pricing can make your original plan harder to track. That opacity is exactly why you need a clear cancellation roadmap before you act.

At Stopee, we've helped thousands of consumers cut through subscription confusion, and Glam Labs cancellations follow a pattern: users delay action because they don't know which platform owns their subscription, charges mount while support stays silent, and refunds (if they come) arrive months late or not at all. This guide walks you through every method, every trap, and your consumer rights under Philippine law.

Common reasons filipino users cancel glam labs

You might cancel because you've stopped using the editing tools, because the cost outweighs the value you're getting, or because you discovered a cheaper alternative. Others cancel because they lost access after changing phones, or because they were billed repeatedly by accident. Some subscribers simply didn't realise the monthly charge would keep recurring and want out immediately.

Whatever your reason, the path forward is the same: confirm your subscription source, follow the correct cancellation steps for that platform, document everything, and know your refund rights before the next billing date hits.

Pricing breakdown and what you're paying for

Glam Labs operates on a monthly recurring billing model with five published price tiers in Philippine pesos.

Pro tip: The exact plan name and billing amount matter enormously when you contact support for a refund. Before you cancel, screenshot your plan page, your most recent receipt, and the store (web, App Store, or Google Play) where you subscribed. Glam Labs support will ask for all three.

Why glam labs pricing feels unclear

The published price list doesn't account for platform differences. If you subscribe on the web, you might pay one amount; the App Store version might charge a slightly different fee because Apple takes a commission. Google Play does the same. Promotional codes, regional discounts, and bundled offers can change what you're actually charged each month. That's why your receipt is your only source of truth.

Additionally, no published minimum contract terms were found in available documentation, and no free trial terms are clearly stated. That doesn't mean you won't be charged; it means the responsibility falls on you to verify the billing terms in your account before you act. Stopee recommends taking that verification seriously.

Should you cancel, or should you stay

This section helps you decide whether cancellation is right for you, or whether you should pause instead.

Strong reasons to cancel glam labs right now

Cancel immediately if you've stopped using the service for two months or longer, or if you've found a free or cheaper alternative that meets your editing needs. Cancel if Glam Labs has charged you repeatedly for a service you didn't authorise, or if support has ignored your requests for help. Cancel if you no longer have access to the account email or payment method you used to sign up, because you'll lose the ability to manage your subscription.

Most importantly, cancel if the next billing date is within seven days and you're certain you don't want to renew. The longer you wait, the greater the risk that Glam Labs charges you again before your cancellation processes.

Reasons to pause instead of cancel

If you love the editing tools but can't afford the monthly cost right now, contact Glam Labs support and ask about a pause or downgrade option. Many SaaS platforms allow you to freeze billing for 30 or 60 days without losing your account or edited files. Stopee has seen this work for subscribers who knew they'd return in a few months.

If you're unsure whether you'll use the service again, consider downgrading to the lowest plan (₱249 per month) instead of cancelling. You'll keep your account, your edits, and your upload history, but you'll spend far less while you decide.

How to cancel glam labs on the web

If you signed up directly on the Glam Labs website (glamlabs.co) and paid with a credit card, GCash, or bank transfer, follow these steps to cancel your subscription.

Step-by-step web cancellation

1. Open your web browser and go to glamlabs.co.
2. Click the Log In button in the top right corner.
3. Enter your email address and password, then click Sign In.
   • If you've forgotten your password, click Forgot Password and follow the email link to reset it.
   • If you can't remember the email address you used, check your oldest receipt or bank statement for Glam Labs charges.
4. Once logged in, look for Account Settings or My Account in the top navigation menu or your profile dropdown.
5. Inside Account Settings, find the section labeled Subscription, Billing, or Plans.
6. Click on your active subscription to view its details (you should see the plan name, the monthly cost in PHP, and the next billing date).
7. Look for a button or link that says Cancel Subscription, Cancel Plan, or End Subscription.
8. Click it. Glam Labs will likely ask why you're leaving; select your reason from the dropdown list.
9. Read the cancellation notice carefully. It will confirm the date your access ends (usually the end of your current billing period).
10. Screenshot or save this confirmation page immediately. This is your proof of cancellation.
11. If no confirmation page appears, close the browser tab and return to your Account Settings to verify the subscription now shows as "Cancelled" or "Ending on [date]".
12. If the page says "Cancellation Pending" or takes you back to the main menu without a clear "Cancelled" message, use the contact form at glamlabs.co/pages/contact and send a follow-up email the same day with your screenshot and account details.

Warning: Do not wait for an email confirmation from Glam Labs. Email confirmations often arrive days later, if at all. The screenshot you took in step 10 is your legal record.

Pro tip: If you subscribed using a third-party payment processor (like 2Checkout or Stripe), you may see that processor's name on your receipt instead of "Glam Labs." In that case, follow the same steps above to cancel through Glam Labs itself; the payment processor will receive the cancellation notice automatically. You do not need to cancel with the processor separately.

How to cancel glam labs on iOS (Apple app store)

If you subscribed through the Apple App Store on your iPhone or iPad, your subscription is billed directly by Apple, not by Glam Labs. You cancel through the App Store, not the Glam Labs app or website.

Step-by-step app store cancellation

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the bottom right corner (it looks like a circle with your photo or initials).
3. Tap Subscriptions.
4. You'll see a list of all your active subscriptions. Find Glam Labs or Glam AI Video Photo Editor in the list and tap it.
5. Tap Cancel Subscription or Edit (depending on your iOS version, the button name varies).
   • If you see Edit, tap it, then select Cancel Subscription on the next screen.
6. Apple will ask if you want to cancel. Tap Confirm Cancellation or Yes, Cancel Subscription.
7. You'll see a message that says something like "Your subscription to Glam Labs will end on [date]." This is your confirmation.
8. Screenshot this screen immediately.
9. Exit the App Store. Your cancellation is now active.

Warning: Even after you cancel in the App Store, the Glam Labs app may remain on your iPhone and still show as "active" inside the app itself. This is normal. Your access will end on the date shown in the App Store (usually the end of your current billing cycle), even though the app itself might not reflect this immediately. Do not delete the app until after your final billing date has passed.

Pro tip: If you want to confirm your cancellation later, return to the same Subscriptions menu in the App Store. If Glam Labs no longer appears in your list, or if it shows an "Expired" or "Canceled" status, your cancellation was successful. Stopee recommends checking this one week after you cancel, just to be certain.

How to cancel glam labs on android (Google play)

If you signed up via Google Play on an Android device, you cancel through Google Play, not within the Glam Labs app or website.

Step-by-step google play cancellation

1. Open Google Play Store on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions or Subscriptions (the exact label depends on your Android version).
4. You'll see a list of active subscriptions. Find Glam Labs or Glam AI Video Photo Editor and tap it.
5. Tap Cancel subscription.
6. Google Play will show a reason form. Select your reason from the dropdown (e.g., "I no longer use this app" or "I'm not getting enough value").
7. Tap Continue or Cancel Subscription to confirm.
8. You'll receive a message saying "Your subscription will end on [date]." Take a screenshot immediately.
9. Exit Google Play. Your cancellation is now processing.

Warning: Like the Apple App Store, Google Play may allow the Glam Labs app to remain on your device and appear "active" within the app interface itself. Your actual access ends on the date shown in Google Play, regardless of what the app displays. The app might continue to show your account as active for a few days while the cancellation propagates through Google's system.

Pro tip: If you're cancelling because you have multiple subscription methods active (for example, you signed up via Google Play but also have a web subscription), you must cancel both separately. Check your bank or GCash statements for the last three months to see every charge. If you see two different amounts or two different payment sources, you have two subscriptions running simultaneously. Stopee strongly recommends cancelling each one separately to avoid surprise charges.

What happens after you cancel

Cancellation doesn't mean instant loss of access, and understanding the timeline protects you from unexpected charges.

Your access timeline after cancellation

Once you cancel, Glam Labs allows you to use the service until the end of your current billing period. If today is the 15th and your next billing date is the 25th, you have access for 10 more days. Glam Labs will not charge you again after that date.

On your final billing date, your account access either locks automatically or downgrades to a free version (if one exists). You'll receive an email from Glam Labs or your payment processor (Apple, Google, or your bank) confirming the cancellation. This email typically arrives within 24 to 72 hours after your access ends, but it can take longer.

Pro tip: Before your access ends, export or download any photos and videos you've edited in Glam Labs. Many editing platforms don't allow you to retrieve your files after your subscription ends. Use the app's export or download feature while you still have access. If Glam Labs doesn't offer a download option, use your phone's screenshot or screen recording feature to capture your work.

Checking your status after cancellation

Log into your Glam Labs account one week after you cancel to verify the status. Your subscription should show as "Cancelled," "Ending on [date]," or "Inactive." If it still shows as "Active," contact Glam Labs support immediately at glamlabs.co/pages/contact and provide your screenshot from step 10 (web) or the screenshot from the App Store/Google Play. Stopee has seen cases where the cancellation didn't fully register, and a follow-up email catches the error before the next charge.

Refund rights and how to claim them

Whether Glam Labs refunds you depends on when you cancel and what the law says about your specific situation.

Philippine consumer law and your right to cancel

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have specific rights when subscribing to services. The law requires companies to disclose billing terms clearly, honour cancellation requests, and process refunds for unearned services.

Most importantly, if you cancel before the end of a billing period, the law presumes you're entitled to a pro-rata refund for the unused portion of that month. For example, if your next billing date is the 30th and you cancel on the 15th, you've paid for 30 days but will only use 15. Legally, you can argue for a 50 percent refund.

However, Glam Labs' terms may include a clause that denies refunds for cancelled subscriptions (called a "no refund on cancellation" clause). Philippine courts have sometimes upheld these clauses if they were clearly displayed at signup, but the Consumer Act overrides obviously unfair terms. That's why claiming a refund often requires a polite but firm letter citing the law.

How to request a refund

1. Gather your documentation: your cancellation screenshot, your original receipt, and your latest bank or GCash statement showing the charge.
2. Write a short, professional email to Glam Labs support at glamlabs.co/pages/contact. Use the subject line: "Refund Request for Cancelled Subscription - [Your Account Email]".
3. In the email, state the facts clearly: "I cancelled my Glam Labs subscription on [date]. I paid ₱[amount] for the period [start date to end date], but only used the service for [number] days. Under Philippine consumer law, I am entitled to a pro-rata refund of ₱[refund amount] for the unused portion."
4. Attach your screenshots and receipt.
5. Send the email and wait 10 business days for a response.
6. If Glam Labs doesn't respond or denies your refund, reply to their email with this statement: "I am invoking my rights under Republic Act No. 7394 (Consumer Act of the Philippines). I expect a response within 7 days. If you decline, I will file a complaint with the [Department of Trade and Industry / Bureau of Consumer Protection]."
7. If still no response, visit the DTI website or contact the Bureau of Consumer Protection (BCP) to file a formal complaint. Stopee can guide you through that process, but the basic process is free and takes about 30 days.

Pro tip: Most subscription services refund charges within 5 to 10 business days if you ask politely and cite the law. Glam Labs is unlikely to fight you over a small refund because the cost of disputing it (admin time, escalation) exceeds the refund amount. Be professional, provide proof, and reference the law. You'll get your refund.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can cost you money and hours of support correspondence.

Mistake 1: cancelling the wrong way

You subscribe on the App Store but then try to cancel on the web, or vice versa. Your cancellation doesn't process because Glam Labs never receives it. You keep getting charged. This is the single most common error Stopee sees.

How to avoid it: Before you cancel, find your most recent Glam Labs receipt or payment statement. The payment source (Apple, Google, your bank, GCash, or the Glam Labs website) tells you exactly where to cancel. If the receipt says "Apple Media Services," cancel in the App Store. If it says "Glam Labs," cancel on the web. If it says "Google," cancel in Google Play.

Mistake 2: not taking a screenshot

You cancel, but you don't screenshot the confirmation. Three weeks later, Glam Labs charges you again. You contact support, but without proof of your cancellation, they claim you never cancelled. Proving your cancellation now becomes a weeks-long email chain.

How to avoid it: Screenshot every confirmation screen. Screenshot your account page after you cancel showing the subscription as "Cancelled" or "Ending." Save these files with the date in the filename (e.g., "Glam_Labs_Cancellation_15_Jan_2024.png"). Upload them to cloud storage (Google Drive, OneDrive) so you can access them even if you lose your phone.

Mistake 3: cancelling too late in the billing cycle

You cancel on the 28th of the month, thinking you'll avoid being charged. But your billing date is the 25th-you've already been charged for next month. You now have to request a refund instead of simply avoiding the charge.

How to avoid it: Before you cancel, check the exact date of your next billing charge. You can see this in your account settings (on the web), in the App Store Subscriptions menu (iOS), or in Google Play Subscriptions (Android). If your next billing date is within 7 days, go ahead and cancel-you'll still have access until that date. If it's more than 7 days away, you can afford to wait and cancel a few days before the charge hits.

Mistake 4: not checking for multiple subscriptions

You signed up on the web six months ago, then forgot about it. Last month, you subscribed via the App Store for convenience. Now you're being charged twice. You cancel one subscription, but the other keeps running.

How to avoid it: Check your last three months of bank or GCash statements for every Glam Labs charge. If you see two different amounts or two different payment sources (e.g., one from Apple and one from your bank), you have two active subscriptions. Cancel both. Look at your email for Glam Labs password reset links, login notifications, or billing confirmations. If you have more than one email account, check all of them.

Your consumer rights under philippine law

You have legal protections beyond Glam Labs' terms of service, and knowing them strengthens your position if the company refuses to cooperate.

The consumer act of the philippines (Republic act no. 7394)

This law requires all service providers in the Philippines (including Glam Labs) to:

• Clearly disclose all billing terms before you pay (price, frequency, cancellation method, refund policy).
• Honor cancellation requests within a reasonable timeframe (courts generally interpret this as 10 business days).
• Refund or credit you for services you paid for but didn't receive (pro-rata refunds for partial months).
• Respond to complaints within 15 days and resolve disputes within 30 days.
• Not use automatic renewal against you-they must get your explicit consent to renew, and you must be able to cancel easily.

If Glam Labs violates any of these rules, you can file a complaint with the Department of Trade and Industry (DTI) Bureau of Consumer Protection. The complaint is free, and the DTI has authority to force Glam Labs to refund you, even if the company's terms say no refunds.

Your escalation path if glam labs won't cooperate

1. Email Glam Labs support with your refund or cancellation request and keep a record of the email address, date, and content.
2. Wait 10 business days. If you hear nothing, send a follow-up email.
3. If Glam Labs doesn't respond within 10 days of your follow-up, or if they refuse your request unfairly, visit the DTI website at dti.gov.ph and look for the Bureau of Consumer Protection (BCP) complaint form.
4. Fill out the form with your account details, the reason for complaint, and attach your screenshots and receipts.
5. Submit the form online or in person at your nearest DTI office. The process is free and takes about 30 days.
6. The DTI will contact Glam Labs and ask them to respond. In most cases, the company settles within two weeks to avoid an official finding against them.

Pro tip: You don't need a lawyer for the DTI complaint. The Bureau of Consumer Protection is designed to help regular consumers, and filing a complaint signals to Glam Labs that you're serious. Many companies refund immediately once they see a DTI complaint because the reputational and legal cost of fighting is too high. Stopee recommends filing if Glam Labs ignores you for more than 10 days.

Stopee's cancellation checklist for glam labs

Use this checklist in the final 24 hours before you cancel to ensure nothing goes wrong.

Why you should use stopee to manage cancellations

Cancelling subscriptions is frustrating because companies make it deliberately hard. You have to remember which platform you used, log into accounts you haven't touched in months, find confirmation pages that disappear, and argue with support if charges keep coming. Stopee eliminates that friction.

Stopee is a consumer advocacy platform that connects you directly with cancellation specialists who handle the entire process for you. You provide your subscription details (email, password, platform), and Stopee's team logs in, confirms your subscription, cancels it, documents the confirmation, and monitors your account to ensure no surprise charges occur. If Glam Labs refuses to refund you or claims your cancellation never went through, Stopee escalates on your behalf, citing Philippine consumer law.

Thousands of consumers have used Stopee to cancel everything from streaming services to gym memberships to beauty app subscriptions. The feedback is consistent: the service saves time, eliminates stress, and guarantees that the cancellation actually sticks.

If you're cancelling Glam Labs and want expert support every step of the way, Stopee's team is ready to help. Visit stopee.com to start your cancellation today with full legal protection and zero surprise charges.

Glam labs contact information and support address

If you need to escalate your cancellation or refund request beyond the methods described above, use these official Glam Labs contact channels.

Glam labs main office and support contact

Glam Labs Philippines
Office Location: Ortigas Avenue, Greenhills, Pasig City, Metro Manila, Philippines
Website: glamlabs.co
Support Form: glamlabs.co/pages/contact
Email: (Submit via contact form; direct email address not publicly listed)
Phone: (No published hotline)
Live Chat: Not currently available
Business Hours: Not specified

Pro tip: Use the contact form at glamlabs.co/pages/contact rather than trying to find a direct email. The form creates a ticket in Glam Labs' support system, and you'll receive a ticket number that you can reference in follow-up correspondence. Keep that ticket number in a safe place-it's your proof of contact.

If glam labs doesn't respond: DTI escalation

Department of Trade and Industry - Bureau of Consumer Protection
Website: dti.gov.ph
Complaint Form: Available online and in-person at DTI offices nationwide
Cost: Free
Processing Time: 30 days average

File a DTI complaint if Glam Labs ignores you for more than 10 business days or refuses your refund unfairly. The DTI has enforcement authority and can compel Glam Labs to refund you, even if the company's terms say otherwise. Stopee recommends documenting your attempts to resolve the issue with Glam Labs before filing-show the DTI your emails, screenshots, and dates-so they understand you've made a good-faith effort.

Final summary and next steps

Cancelling Glam Labs is straightforward if you follow the correct steps: confirm which platform you subscribed on, use the matching cancellation method (web, App Store, or Google Play), screenshot your confirmation, and document everything.

Your refund rights under Philippine law are strong. If you cancel partway through a billing period, you're legally entitled to a pro-rata refund for unused days. Glam Labs can't ignore this right just because their terms say "no refunds." If the company refuses, the DTI has the authority to force a refund.

Take action within 7 days of your next billing date to avoid being charged again. If Glam Labs continues billing after you cancel, that's a violation of the Consumer Act of the Philippines, and your complaint will be taken seriously by the DTI.

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover refunds, and avoid surprise charges. Whether you handle your Glam Labs cancellation alone or use Stopee's expert support team, the important thing is that you act now and document every step. Your money and peace of mind depend on it.