Manage Goodnotes

How to cancel goodnotes and take control of your subscriptions in the philippines

What goodnotes is and why you might want to cancel

Goodnotes is a digital note-taking and PDF annotation app built for Apple devices, Android, Windows, and web browsers. It started as a simple note-taking tool and grew into a subscription-based productivity service with free access for basic use and paid upgrades for users who need advanced features.

The app works well for students taking digital notes, professionals annotating PDFs, and anyone who wants to keep handwritten notes organized on their device. However, many people in the Philippines sign up during busy periods-exam season, a work project, a training course-then realize months later they're still paying for features they no longer use. That's exactly when cancellation becomes urgent, and that's where Stopee can help you navigate the process.

The paid plans goodnotes offers

Goodnotes shows pricing in Philippine pesos, which makes it easy to see the exact cost before you commit. The company offers three main paid options:

The reality is simple: you pay for unlimited document storage, advanced annotation tools, AI features, and the ability to collaborate with others. Most users sign up for one plan but forget which platform handled their billing-App Store, Google Play, or the web-and that confusion makes cancellation harder than it needs to be.

How goodnotes works in the philippines

Goodnotes displays all pricing in Philippine pesos, which removes the currency conversion uncertainty. The support team is based in London and handles inquiries by email at support@goodnotesapp.com. There is no published local phone line, no live chat support, and no specific hours listed for the Philippines.

When you cancel a Goodnotes subscription, you keep full access until your current billing period ends. After that date passes, your account automatically reverts to the free plan, and documents you created with paid features become read-only. This is crucial to understand before you cancel, because you may lose access to editing capabilities on certain files.

Your consumer rights under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections when dealing with subscription services like Goodnotes. Understanding these rights puts you in a stronger position if the company refuses to cancel or refund you.

What protection the consumer act gives you

Under Republic Act No. 7394, you have the right to be informed about the terms of any service before paying, the right to cancel or withdraw from a transaction within a reasonable period, and the right to receive a refund if the service fails to deliver what was promised.

Section 4 of the Consumer Act specifically covers "misleading or deceptive acts or practices," which means Goodnotes cannot hide cancellation options, charge you without clear consent, or make the cancellation process deliberately difficult. If Goodnotes continues charging you after you've submitted a valid cancellation request, that's a violation you can escalate.

Where to escalate if goodnotes refuses to cancel or refund

If Goodnotes ignores your cancellation request or refuses to stop charging you, the Department of Trade and Industry (DTI) in the Philippines handles consumer complaints against foreign and local companies operating in the country. You can file a complaint with the DTI if Goodnotes:

• Continues charging you after you've requested cancellation
• Refuses to confirm your cancellation in writing
• Claims your cancellation email was never received but provides no proof
• Blocks you from accessing your account to prevent cancellation

Stopee helps thousands of consumers in the Philippines understand these rights and use them when companies don't cooperate. Having this knowledge makes you a more confident canceller.

The three ways to cancel goodnotes depending on where you paid

Your cancellation method depends entirely on which platform handled your payment-the web, App Store, or Google Play. Many users get stuck because they cancel in the wrong place and think they've succeeded when the charges keep coming.

Method 1: cancel through the goodnotes web account if you paid on the website

If you purchased your Goodnotes subscription directly through the Goodnotes website, follow these steps to cancel:

1. Visit support.goodnotes.com and log into your account using your email address and password
2. Navigate to your Account Settings or Subscription Settings (the exact location varies, but it's usually under "Billing" or "Plan")
3. Look for a "Manage Subscription" or "Cancel Subscription" button
4. Click the cancel button and confirm your cancellation request
   • Goodnotes will ask you to confirm you want to cancel
   • You may see an option to pause instead-ignore this unless you plan to resume
   • Select "Cancel Subscription" to finalize
5. Screenshot the cancellation confirmation page or note the date and time
6. Check your email for a cancellation confirmation from support@goodnotesapp.com within 24 hours

Pro tip: Write down your cancellation date. Goodnotes should send you a confirmation email, but if you don't receive one within 24 hours, send a follow-up email to support@goodnotesapp.com stating: "I cancelled my subscription on [date and time]. Please confirm this has been processed and when my access ends."

Method 2: cancel through apple app store if you paid there

If you purchased a Goodnotes subscription or the Special Edition through Apple's App Store (on iPhone, iPad, or Mac), you must cancel through Apple, not through Goodnotes directly. Apple handles all App Store billing, and Goodnotes cannot see your cancellation unless you do it in the right place.

1. Open the Apple App Store app on any Apple device you use
2. Tap your profile icon (usually in the top right corner)
3. Select "Subscriptions"
4. Find "Goodnotes" in the list and tap it
5. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your status)
   • Apple will show you your renewal date
   • Confirm that you want to cancel
   • You'll see a confirmation that your subscription has been cancelled
6. Screenshot the confirmation or note the date

Warning: If you cancel a trial, you lose access immediately. If you cancel a paid subscription, you keep access until the next renewal date. Do not delete the Goodnotes app from your device-deleting the app does not cancel the subscription.

Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address within minutes. Check your email (including spam) to confirm. If you don't see it, your cancellation may not have gone through.

Method 3: cancel through google play if you paid on android

If you subscribe to Goodnotes on an Android phone or tablet and paid through Google Play, you must cancel through Google Play. Google handles all billing, and Goodnotes cannot cancel your subscription on your behalf.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Tap "Manage subscriptions"
5. Find "Goodnotes" and tap it
6. Tap "Cancel subscription"
   • Google will ask you to confirm
   • You may see a prompt asking why you're cancelling-this is optional
   • Tap "Cancel subscription" again to finalize
7. Screenshot the confirmation page or write down the date and time

Google sends a cancellation confirmation email to your Google account email address. Check for it within 24 hours. If you don't receive a confirmation, your cancellation may not have processed correctly.

What happens to your account after you cancel

Cancelling Goodnotes doesn't mean immediate access loss-understanding the timeline helps you prepare and avoid panic.

Your access during and after the paid period ends

When you cancel, Goodnotes keeps you active until your current billing cycle completes. If your subscription renews on the 15th of next month and you cancel today, you have full access until the 15th. On the 15th, your account automatically downgrades to the free plan, and you no longer pay anything.

However, documents created with paid features become read-only after the free plan activates. This means you can view and search your notes, but you cannot edit, annotate, or add new pages to files that used advanced Goodnotes tools. Your files are not deleted-they're just locked.

How to protect your important notebooks before cancelling

Export your important notebooks to PDF or another format before your billing period ends. This ensures you keep editable copies even after your paid access expires. Here's how:

1. Open Goodnotes and select the notebook you want to save
2. Look for an "Export" or "Share" option (usually three dots or a share icon)
3. Choose "Export as PDF" or "Export as Goodnotes file"
4. Save the file to your computer, cloud storage (Google Drive, OneDrive), or email it to yourself
5. Repeat for every notebook you need to keep editing access to

Stopee recommends exporting your files at least one week before your renewal date, not the day before. This gives you time to verify the exports worked and re-export any files that didn't save properly.

Refund options if you've been charged unfairly

Goodnotes operates on a subscription model, and subscriptions typically don't come with refunds once the billing period starts. However, consumer protection laws in the Philippines allow refunds under specific conditions.

When you have a valid claim for a refund

You can request a refund if any of these situations apply:

• You were charged twice for the same billing period
• You cancelled your subscription but were charged again after the cancellation date
• You paid for a trial or subscription you did not authorize or consent to
• The app became unavailable or completely stopped working within days of your purchase
• Goodnotes misrepresented features or charges before you paid

Under the Consumer Act of the Philippines, these situations are grounds for a refund request.

How to request a refund from goodnotes

1. Gather your evidence: Your receipt email, billing statement, and a screenshot showing the charge you believe is unfair
2. Write an email to support@goodnotesapp.com with the subject line: "Refund request for unauthorized charge" or "Refund request for duplicate billing"
3. In the email, explain clearly:
   • Your account email address
   • The date you were charged
   • The amount charged (₱1,999.00, ₱599.00, etc.)
   • Why you believe the charge is unfair (e.g., "I cancelled on 15 June but was charged again on 15 July")
   • What you want (a refund, confirmation of cancellation, etc.)
4. Keep a copy of the email you sent and note the date you sent it
5. Wait 5-7 business days for a response

Pro tip: If you paid through Apple App Store or Google Play, you can also request a refund directly through those platforms. Apple and Google often process refunds faster than Goodnotes itself.

Warning: Goodnotes may deny your refund if the billing period already started. However, if you cancelled promptly and were still charged, that's different-you have grounds to push back under Philippine consumer law.

How to request a refund through apple or google

If you paid via App Store or Google Play and want to pursue a refund without waiting for Goodnotes to respond, both platforms allow direct refund requests.

Request an apple refund for app store charges

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Goodnotes charge in your purchase history
4. Click "Report a problem"
5. Select your reason: "I was charged multiple times," "Unauthorized purchase," or "Accidental purchase"
6. Describe the issue in detail
7. Submit and wait for Apple's decision (usually 24-48 hours)

Request a google play refund for android charges

1. Go to play.google.com on a web browser
2. Sign into your Google account
3. Click "Account" then "Order History"
4. Find the Goodnotes charge and click "Report a problem"
5. Select your reason and provide details
6. Submit and wait for Google's decision (usually 24-48 hours)

Both Apple and Google are more responsive to refund requests than app developers are. If Goodnotes denies your refund request, escalating to Apple or Google often succeeds.

Common mistakes people make when cancelling goodnotes

Cancellation can feel stressful, especially when you're frustrated about being charged for something you no longer use. Many people rush the process and make errors that backfire.

Mistake 1: deleting the goodnotes app instead of cancelling the subscription

This is the single most common error Stopee sees. You delete the app from your phone thinking it stops the charges, but the subscription keeps running. The app and the subscription are completely separate. Deleting the app is like deleting your email-it doesn't cancel your email account.

Always cancel the subscription through your payment platform (App Store, Google Play, or the website) before deleting the app. Otherwise, you'll wake up next month confused about why you're still being charged.

Mistake 2: cancelling in the wrong platform if you use multiple devices

If you have an iPhone and an iPad, and you bought your subscription through the App Store on your iPhone, you must cancel it on the iPhone or through the Apple website. Cancelling through the Goodnotes app on your iPad or on the Android version doesn't work because those aren't your payment platforms.

Check your receipt email to confirm which platform processed your payment. That's the only place you can successfully cancel.

Mistake 3: not waiting for written confirmation before deleting your account

Some users cancel and immediately request full account deletion. This erases your evidence of the cancellation. If Goodnotes charges you again and you contact support, you have no proof you cancelled. Keep your account active for at least 30 days after cancellation so you can prove you requested it if disputes arise.

Mistake 4: assuming a cancellation confirmation page means it's done

A cancellation confirmation screen from Apple, Google, or Goodnotes is not final proof. Wait for an email confirmation. If you don't receive one within 24 hours, follow up with a cancellation verification email to support@goodnotesapp.com. Screenshot everything.

Your cancellation checklist before you hit cancel

Use this checklist to ensure you cancel correctly the first time and have evidence if problems arise later:

Should you cancel or consider alternatives?

Before you commit to cancellation, consider whether another note-taking app might serve you better. Sometimes the issue isn't note-taking itself-it's whether Goodnotes fits your actual workflow.

Comparison of goodnotes and common alternatives

If you're paying ₱1,999 per year but only need basic note-taking, Microsoft OneNote or Zoho Notebook are completely free and synchronize across all your devices. If you love Goodnotes but resent the subscription, Notability offers a one-time purchase that never asks for recurring money.

How to contact goodnotes directly if you need help

If your cancellation doesn't work or you have specific questions before cancelling, here's where to reach Goodnotes support:

Official goodnotes contact information

Email support is the only published contact method for users outside the United Kingdom. Send all cancellation requests, refund inquiries, and account issues to:

Email: support@goodnotesapp.com

Goodnotes's registered office is located in London, but there is no published Philippines-specific support number or address. All Philippine users route through the London-based email support team. Response times typically range from 24-48 hours for cancellation requests, though weekends and UK holidays may delay replies.

When emailing Goodnotes, include your account email address, the date of your cancellation request, and a screenshot of the charge you're questioning. Specificity speeds up their response.

Escalation address if support@goodnotesapp.com fails to respond

If Goodnotes does not respond within 5 business days, you can escalate your complaint to:

Goodnotes Limited
1 Bartholomew Lane
London, EC2N 2AX
United Kingdom

Send a formal letter (registered mail or email with read receipt) stating your cancellation request date, the amounts you were charged, and the response deadline you're giving them (typically 14 days). Keep a copy of this letter. If they still don't respond, this letter becomes evidence for your DTI complaint in the Philippines.

Summary: take charge of your goodnotes subscription right now

Cancelling Goodnotes is straightforward once you know which platform processed your payment and follow the correct cancellation path. Whether you paid through Apple App Store, Google Play, or the Goodnotes website, the steps are clear and take less than five minutes.

The key to success is preparation: export your important files, gather your receipt and billing information, cancel on the right platform, and wait for written confirmation. If Goodnotes charges you after cancellation or refuses to respond to a refund request, the Consumer Act of the Philippines (Republic Act No. 7394) and the Department of Trade and Industry give you clear escalation paths.

Stopee has helped thousands of consumers in the Philippines cancel subscriptions, recover overcharges, and understand their rights when companies make the process difficult. Whether you're cancelling because the app no longer fits your needs, you've found a better alternative, or you simply want to stop the recurring charge, you now have the exact steps, the applicable laws, and the contact information you need to cancel with confidence.

Start with the checklist above, follow the cancellation method that matches your payment platform, and document everything. Your subscription ends when you take action-not before. Stopee is here to back you up if problems arise.