Manage Gyazo

How to cancel gyazo and stop automatic charges in the philippines

What gyazo is and why people cancel

Gyazo is a screenshot and cloud video capture tool that lets you grab images, short replays, and videos, then store and share them instantly. The service runs on a freemium model - free basic features with paid tiers like Gyazo Pro and Gyazo Teams for unlimited storage, longer recordings, and team collaboration. For many users in the Philippines, Gyazo starts as a helpful productivity tool but becomes a frustration when automatic renewals charge your card or mobile bill month after month without warning.

Why gyazo users in the philippines typically cancel

People cancel Gyazo for clear, practical reasons. The main trigger is automatic renewal - you upgrade once, then forget about it, and suddenly a charge in Philippine pesos hits your bank account. Others cancel because they find free alternatives like LightShot or oCam cover their needs without the recurring cost. Some users downgrade after a trial period ends or after realizing the Pro features they paid for no longer match their workflow. At Stopee, we see this pattern across dozens of services: the easier the signup, the harder users find the cancellation path. That is why we guide you step-by-step so you stay in control.

How much gyazo costs in the philippines

Gyazo does not list prices in Philippine pesos on its main site, so you see US dollar amounts converted at your bank's rate. Here is what you actually pay:

Pro tip: Your bank may charge a small foreign transaction fee (typically 1-2%) on top of the USD amount shown, so the actual peso charge lands slightly higher than the conversion shown above.

Before you cancel: critical checks to protect yourself

The biggest mistake Gyazo users in the Philippines make is cancelling through the wrong platform and thinking the job is done. If you subscribed on the website, cancelling through Apple or Google does nothing - and vice versa. Before you touch anything, run through these checks so you cancel only once and stop the charges for good.

Verify where you subscribed

Your subscription source determines where you must cancel. Check your billing records or bank statement to see whether the charge came from Gyazo directly, Apple App Store, or Google Play. This single step prevents the frustration of cancelling in one place while charges continue from another.

• Open your bank app or credit card statement and find the most recent Gyazo charge.
• Look at the merchant name: it will say "Gyazo Inc." (direct web), "Apple.com" (iOS), or "Google Payment" (Android).
• Note the amount and date so you can confirm the cancellation took effect on the next billing cycle.
• If you are unsure, check your email for the most recent receipt - the sender will tell you the platform.

Save your captures before downgrading

Gyazo tells you that your uploaded images and videos stay in your library after cancellation, but Pro-only features vanish immediately. If you rely on video exports, high-resolution recordings, or large collections, download or export anything you need before you downgrade. Free accounts have a 30-day cloud storage window, so move critical files to local backup first.

• Open Gyazo and go to your library or collections.
• Select images or videos you need long-term and export them locally (right-click, download, or use your browser's save option).
• Check that exports saved correctly to your computer before proceeding with cancellation.

Document your current plan and renewal date

Take a screenshot of your billing page showing the subscription type, renewal date, and amount. This proof matters if Gyazo charges you after cancellation or if you need to dispute a charge with your bank under the Consumer Act of the Philippines (Republic Act No. 7394). Keep this screenshot in a folder with other financial records.

How to cancel gyazo if you subscribed on the website

If your Gyazo charge comes from Gyazo Inc. (not Apple or Google), you must log into your Gyazo account and downgrade from there. The process is quick, but the language matters - Gyazo uses the word "Downgrade" instead of "Cancel," so know exactly where to look.

1. Open your browser and go to Gyazo's login page (gyazo.com).
2. Sign in with your email and password.
   • If you forgot your password, click "Forgot?" and reset it via the link sent to your email.
3. Once logged in, look for the user menu (usually your profile picture or initial in the top-right corner) and select "Settings."
4. In Settings, find and click "Billing" or "Subscription."
5. On the Billing page, locate your current plan (Gyazo Pro or Gyazo Teams) and look for a button labeled "Downgrade" or "Manage Plan."
   • Warning: Do not click "Change Plan" or "Upgrade" - these renew or change your commitment. Click only "Downgrade."
6. Click "Downgrade" and review the confirmation message. It will tell you when your Pro features expire (usually the end of your current billing period).
7. Confirm the downgrade by clicking "Yes, Downgrade" or "Confirm."
8. You will see a confirmation message on-screen and receive an email within a few minutes. Save or screenshot this email as proof.

Pro tip: Gyazo Pro features stay active until your current billing cycle ends - you do not lose access immediately, so you can still use them for the rest of the month or year you paid for.

How to cancel gyazo if you subscribed through apple app store

If your Gyazo bill comes from Apple (iOS device), you must cancel through Apple's settings, not the Gyazo website or app. Cancelling through Gyazo alone will not stop the App Store from charging you.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Gyazo" in the list of active subscriptions.
   • If you do not see Gyazo listed, scroll down or swipe left - it may be listed under "Expired Subscriptions" if you already cancelled.
5. Tap "Cancel Subscription" or "Remove" (the exact wording varies by iOS version).
6. You will see a confirmation prompt asking why you are cancelling. Choose a reason (optional) and confirm.
7. You will see a final confirmation screen saying your subscription ends on a specific date. Take a screenshot of this date as proof.

Pro tip: Apple shows you exactly when your current subscription expires. Pro access continues until that date - you are not charged immediately after cancellation.

Warning: If you also have a Gyazo account on the website, log in there and downgrade separately. Having both active could cause confusion on your next bill.

How to cancel gyazo if you subscribed through google play

If your Gyazo charge comes from Google Play (Android device), you must cancel through Google Play, not the Gyazo app or website. The steps are similar to Apple but happen in a different app.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile picture in the top-right corner.
3. Select "Manage subscriptions."
4. Find and tap "Gyazo" in your list of active subscriptions.
5. Tap "Cancel subscription."
6. Choose a reason for cancellation (optional) and tap "Cancel subscription" again to confirm.
7. Google will show your cancellation date. Screenshot this confirmation.

Pro tip: Google Play cancellations take effect at the end of your current billing period. You keep access to Gyazo Pro until that date.

Warning: If you downgraded your Gyazo account on the website but Google Play still has an active subscription, Google will still charge you. Always cancel on the platform where you subscribed.

What happens after you cancel gyazo

Cancellation is not the end of the story - understanding what changes after downgrade keeps you from unexpected surprises. Your Gyazo account does not delete; it simply reverts to free features.

Your account and files after cancellation

After your Pro subscription ends, Gyazo converts your account to the free tier. Your uploaded images and videos stay in your library, but Pro-only tools become unavailable. Free accounts can store captures for up to 30 days in the cloud, so download anything older than a month if you need it long-term.

• Pro video recording (up to 10 minutes HD) stops working - you revert to basic screenshots only.
• Replay recording on Windows disappears.
• Unlimited collections become limited (free accounts have fewer collection slots).
• Your library remains readable and downloadable, but exports from free accounts have lower resolution.

Confirming the cancellation took effect

Wait until your next scheduled billing date and check your bank statement. If the charge appears, it means the cancellation did not process correctly. Check your email - Gyazo, Apple, or Google should have sent a cancellation confirmation. If you received no confirmation email, log back into your account and verify the downgrade is still recorded on your Billing page.

If a charge does appear after cancellation, contact Gyazo support immediately with proof of your downgrade (the confirmation email or screenshot of the Billing page). Most disputes are resolved within 5-7 business days if you have clear documentation.

Gyazo refunds and consumer protection in the philippines

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices. If Gyazo charges you after cancellation or misrepresents the auto-renewal terms, you have rights to a refund and dispute resolution.

When you can claim a refund

You are entitled to a refund if:

• Gyazo charged you after you cancelled (billing error).
• You did not explicitly consent to automatic renewal before the first charge.
• Gyazo did not clearly disclose the renewal terms at the time of purchase.
• You cancelled within 14 days of your first charge and can prove it (some services offer a trial refund window).

The Consumer Act of the Philippines (Republic Act No. 7394) requires businesses to honor cancellation requests and refund unauthorized charges within 30 days. If Gyazo refuses, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance Bureau.

How to request a refund from gyazo

Email Gyazo support at their contact page (help.gyazo.com) with the subject line "Refund Request - Unauthorized Charge" and include:

• Your Gyazo account email address.
• The date of the disputed charge and the amount in PHP.
• Screenshots of your bank statement showing the charge.
• Screenshot of your Gyazo Billing page showing the downgrade date (if you cancelled) or proof you never authorized the renewal.
• A clear statement: "I request a full refund for this charge under the Consumer Act of the Philippines (RA 7394)."

Gyazo typically replies within 1-2 business days. If they refuse, you can escalate to the DTI by filing a complaint on their official website (www.dti.gov.ph) or visiting a DTI office in your city.

Disputing a charge through your bank

If Gyazo does not refund you within 30 days, contact your bank or credit card issuer and file a chargeback dispute. Provide your bank with the same documentation you sent to Gyazo - proof of cancellation and the unauthorized charge. Your bank typically rules in your favor if you have clear evidence of the cancellation request.

Pro tip: Banks in the Philippines often process chargebacks faster than the service provider issues refunds. If Gyazo has been unresponsive for more than 10 days, filing a chargeback is your faster path to recovery.

Common mistakes people make when cancelling gyazo

Cancellation frustration is real, and most of it comes from small missteps that users do not realize until it is too late. Here are the traps Stopee sees repeatedly and how to avoid them.

Mistake 1: cancelling on the wrong platform

You subscribed through Google Play but logged into your Gyazo account and clicked "Downgrade" - and nothing happened. A week later, Google charged you again because the subscription was still active on their platform. The fix: always cancel where you subscribed. Check your bank statement or receipt to confirm the platform, then cancel only there.

Mistake 2: confusing "Downgrade" with other billing options

Gyazo's Billing page shows options like "Change Plan," "Upgrade," and "Downgrade." Clicking the wrong button can renew your commitment or switch you to an annual plan. Read carefully: "Downgrade" is the only option that cancels Pro features. If you accidentally clicked "Change Plan" or "Upgrade," go back to the Billing page immediately and click "Downgrade" to correct it.

Mistake 3: not checking the confirmation date

You cancelled on the 15th, but your subscription actually expires on the 30th (the end of your billing cycle). Many users think they cancelled forever and are shocked when a charge hits on day 31. Gyazo always tells you the exact cancellation date in the confirmation message - read it and mark it on your calendar. Pro features stay active until that date, which is fine, but your next charge should not happen after it.

Mistake 4: cancelling and then re-subscribing by accident

You downgraded, then a few months later you forgot and clicked "Upgrade" or "Start Free Trial" out of habit. Gyazo restarted your subscription with a new charge. This is why taking a screenshot of your cancellation confirmation is critical - you can refer back to it and avoid accidental re-signup.

Mistake 5: not following up after a refund claim

You emailed Gyazo asking for a refund, and they never replied. Most users give up after one message. The truth: one follow-up email within 7 days dramatically increases the chance of a response. If Gyazo still does not reply after a second email, escalate to the DTI - that is when things move faster.

How to make sure gyazo stops charging you

The best cancellation is one you can verify. Use this checklist to confirm the job is actually done.

1. Log into your Gyazo account (if you subscribed on the website) and check that your Billing page shows "Free" or "Inactive Subscription" instead of your Pro plan.
2. Check your bank statement on the date your subscription was supposed to renew. If no charge appears, the cancellation worked.
3. Keep your cancellation confirmation email in a dedicated folder with a clear name like "Gyazo Cancellation" so you can find it if you need to dispute a charge later.
4. Set a phone reminder for the day your free trial or Pro subscription was supposed to renew. Check your bank that day to confirm no charge went through.
5. If a charge does appear after cancellation, gather your proof (cancellation email, bank statement, screenshots) and contact Gyazo within 7 days - the faster you act, the faster your refund arrives.
6. If Gyazo refuses the refund, file a complaint with the DTI using your documentation. Include your Gyazo confirmation email and the disputed bank charge.

Should you keep gyazo or look for alternatives

Cancelling is the right move for some users, but others benefit from keeping the Pro tier. Here is how to decide:

Pro tip: If you loved Gyazo but the cost bothers you, try the free tier for a month before fully cancelling. You might find that basic features handle 80% of your workflow without the subscription fee.

Contact information and escalation options

If Gyazo does not respond to your cancellation or refund request, you have official channels to escalate:

Gyazo support

Gyazo does not publish a phone number or live chat for Philippine users. You must use email:

• Gyazo help page: help.gyazo.com (contact form or support email listed there)
• Expected response time: 1-2 business days
• Best practice: Be specific about your issue (cancellation not processed, charge after downgrade, or refund request) and include all proof (email address, dates, amounts, screenshots).

Department of trade and industry (DTI) - consumer assistance bureau

If Gyazo refuses your refund or ignores your request after 30 days, file a complaint with the DTI under the Consumer Act of the Philippines (Republic Act No. 7394):

• Online complaint: www.dti.gov.ph (Consumer Assistance Bureau section)
• Visit in person: DTI office in your city or the main office in Manila (1305 Makati Business District, Makati City)
• What to bring: Proof of cancellation request, disputed bank charge, and all correspondence with Gyazo
• Resolution time: Usually 30-60 days once filed

Your bank or credit card issuer

If the charge continues after cancellation, file a chargeback dispute directly with your bank. You have 60 days to report an unauthorized charge under Philippine banking regulations. Bring your cancellation proof and the disputed charge details to your bank.

Key takeaways: cancel gyazo with confidence

Cancelling Gyazo is straightforward once you know the exact steps and avoid common traps. Verify where you subscribed, log into the right platform, click "Downgrade" (not "Change Plan"), and check your bank statement on the next billing date to confirm the charge stopped. If a charge appears after cancellation, contact Gyazo with your proof and request a refund under the Consumer Act of the Philippines. If they refuse, the DTI and your bank are your next escalation points.

At Stopee (stopee.com), we believe every consumer deserves clear, straightforward cancellation processes and fast refunds when something goes wrong. The steps above protect you at every stage. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by giving them the exact information and confidence they need. Whether you are cancelling Gyazo today or preventing future charges, Stopee (stopee.com) is your guide to taking back control of your billing. Start your cancellation now and stop automatic renewals for good.