Manage Hailuo

How to cancel hailuo and stop auto-renewal charges in the philippines

Understanding what hailuo is and why you might want to cancel

Hailuo is an AI-powered video and content generation service built on a recurring subscription model. You pay monthly or weekly for access to tools that convert images into videos, generate AI-created content, and unlock creative features through plans like Pose AI Pro, Veveo 3 AI Pro, and Seadance AI Pro.

The frustration starts here: many users sign up thinking they're buying one-time credits or a single month of access, only to discover weeks later that Hailuo charges them again automatically. This is the dark pattern that catches most subscribers off guard, and it's exactly why understanding your cancellation rights matters before your next billing date arrives.

Stopee exists to help you navigate precisely these scenarios. Whether you've found Hailuo expensive, discovered a better alternative, or simply don't use the service enough to justify the recurring charge, this guide walks you through every step to cancel safely and protect yourself from unwanted future charges.

What you're actually paying for with hailuo

When you subscribe to Hailuo, you're paying for access to an AI model that generates video content from static images or text prompts. Depending on your plan, you receive credits, rendering minutes, or unlimited access to these creative tools. The pricing runs between ₱564 for a weekly plan and ₱1,694 for a monthly plan, with different plan names reflecting different creative focuses (image-to-video, animation, or design generation).

Here's the critical detail: Hailuo's subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before renewal. That 24-hour window is your lifeline. Miss it, and you'll be charged again. Stopee recommends you cancel at least 2 days before your renewal date to avoid last-minute surprises.

The service has no minimum contract period, and no free trial terms were publicly verified in recent sources. This means your subscription becomes active the moment you pay and continues indefinitely until you actively stop it yourself.

Availability and support limitations in the philippines

You can access Hailuo through the web browser or via mobile app stores (Google Play and Apple App Store) if you're in the Philippines. However, local customer support is minimal. There is no listed phone number or live chat-your only direct contact is support@hailuo-ai.art, and response times are often slow or inconsistent.

Many Filipino users report that support replies take days or don't arrive at all. This is why Stopee emphasizes documenting everything: save receipts, screenshots of your billing page, card statements, and email confirmations. If Hailuo fails to honor a cancellation request or continues charging after you've canceled, these records become your evidence in a billing dispute under the Consumer Act of the Philippines (Republic Act No. 7394).

Your consumer rights under philippine law

The Consumer Act of the Philippines protects you against deceptive billing and unfair subscription practices. Here's what you need to know about your rights when canceling Hailuo.

Protection against unauthorized recurring charges

Under Republic Act No. 7394, merchants like Hailuo must clearly disclose the recurring nature of the charge before you pay. If you canceled but Hailuo continued billing you, or if the cancellation terms were hidden in fine print, you have grounds to dispute the charge through your bank or payment provider.

Most Filipino banks and online payment platforms (GCash, Maya, BDO, BPI, Metrobank) allow you to reverse unauthorized or disputed charges. You'll need proof: your cancellation request (screenshot or email), Hailuo's confirmation (if they provided one), and your bank statements showing the unwanted charges after your cancellation date.

Stopee advises you to file a dispute with your bank if Hailuo charges you after you've canceled. You have up to 60 days from the transaction date to dispute the charge under most Philippine bank policies, though specific timelines vary by institution.

Your right to a refund for unused service

If you canceled and were charged for the next billing period, you have a right to request a refund for unused service. The Consumer Act requires merchants to process refunds for services you didn't use. Hailuo's terms don't clearly state whether unused monthly credits or service time can be refunded, which itself is a consumer protection gap.

When you contact support to request a refund, frame it clearly: "I canceled my subscription on [date]. Your system charged me on [date] for the next period. I did not authorize this charge and request a full refund for the billing period starting [date]." Include your account email, order number, charge amount, and cancellation proof.

Methods to cancel your hailuo subscription

You have several paths to cancel Hailuo, depending on where you signed up and which payment method you used. Each path has different friction levels, and Stopee recommends you use the most direct method available to you.

Cancel through the hailuo website (direct subscription)

If you subscribed on hailuo-ai.art or hailuo02.pro directly using a credit card, debit card, or e-wallet, you cancel through your account dashboard. Follow these steps exactly:

1. Visit hailuo-ai.art and sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it immediately.
   • Check your email (including spam folder) for the reset link.
2. Click on your account profile icon or navigate to Account Settings or Subscription.
   • Look for tabs labeled "Billing," "Subscription," "Plan," or "Membership."
   • Some versions show "Manage Subscription" in a sidebar menu.
3. Locate your active plan and find the Cancel Subscription, Turn Off Auto-Renewal, or Pause Subscription button.
   • Warning: Do not click "Pause" unless you intend to resume later. Pause may still renew the charge.
   • Click the option that explicitly says "Cancel" or "Turn Off Auto-Renewal."
4. Confirm the cancellation when prompted.
   • Read the confirmation page carefully to ensure it says "Subscription canceled" or "Auto-renewal turned off."
   • Screenshot this confirmation page immediately.
5. Take a final screenshot of your account dashboard showing no active subscription.
   • Save this image along with the date and time it was taken.
6. Check your email for a cancellation confirmation from Hailuo.
   • Pro tip: If you don't receive an email confirmation within 1 hour, do not assume the cancellation succeeded. Proceed to step 7.
7. If no confirmation email arrives, email support@hailuo-ai.art immediately.
   • Subject: "Cancellation Confirmation Needed - Account [your email]"
   • Body: "I clicked Cancel on my dashboard today at [time]. I did not receive a confirmation email. Please confirm my subscription is canceled and no further charges will occur."

Cancel through google play (if you subscribed via android app)

If you downloaded Hailuo from Google Play and subscribed within the app, Google Play handles the billing, not Hailuo directly. You must cancel through Google Play, not through Hailuo's website. Here's how:

1. Open the Google Play app on your Android phone and tap the profile icon in the top right.
   • If you don't see a profile icon, tap the three-line menu icon instead.
2. Select "Manage subscriptions" or "Payments and subscriptions."
   • On older devices, this may appear as "Subscriptions."
3. Find "Hailuo" in the list of active subscriptions and tap it.
   • If Hailuo isn't listed, your subscription may already be canceled.
4. Tap "Cancel subscription."
   • Warning: Do not tap "Pause subscription" unless you plan to resume.
5. Follow the on-screen prompts and confirm the cancellation.
   • Google Play may offer a "better deal" or discount to keep you subscribed. Ignore these offers if you want to cancel fully.
6. Screenshot the confirmation page showing "Subscription canceled."
   • Save this screenshot immediately.
7. Wait up to 48 hours for Google Play to send you a cancellation confirmation email.
   • If you don't receive one and your next billing date approaches, contact Google Play support directly.

Cancel through apple app store (if you subscribed via iOS app)

If you subscribed to Hailuo through an iOS app, Apple manages your subscription and billing. You cancel through Apple's Subscriptions settings, not through Hailuo.

1. Open the Settings app on your iPhone or iPad.
   • Swipe from the top-right corner of the screen and select Settings, or find Settings in your home screen.
2. Tap your name or Apple ID at the very top of the Settings menu.
   • You may be asked to sign in with your Apple ID password.
3. Select "Subscriptions" (or "Media and Purchases" on older iOS versions).
   • Tap "Subscriptions" to see all active subscriptions.
4. Find "Hailuo" in the subscription list and tap it.
   • If Hailuo isn't listed, your subscription is already inactive.
5. Tap "Cancel Subscription" (not "Pause").
   • Warning: Pausing a subscription can still auto-renew. Always choose Cancel.
6. Confirm the cancellation and take a screenshot of the confirmation.
   • Apple typically shows "Expires on [date]" after you cancel, meaning your access ends on that date but you won't be charged after.
7. Check your Apple ID email for a cancellation confirmation within 24 hours.
   • If you don't receive confirmation and your renewal date is within 2 days, contact Apple Support directly.

Pricing breakdown and subscription plans

Understanding what you're paying helps you decide whether to cancel or switch to a lower tier. Here's a clear breakdown of Hailuo's pricing as of the most recent data.

Pro tip: If you use Hailuo only occasionally, a weekly plan costs less per month than a monthly commitment. However, weekly plans renew every 7 days, so you must cancel more frequently to avoid multiple charges in a single month.

Common mistakes that trap you in unwanted charges

We've seen thousands of users get charged repeatedly because of one preventable error. Here are the traps Stopee wants you to avoid entirely.

Canceling too late in the billing cycle

The single most common mistake is canceling on the same day your renewal charge hits your card. Hailuo's terms require you to cancel at least 24 hours before renewal. Most Filipino banks process charges at midnight or early morning, so canceling at 6 p.m. on your renewal day is too late-the charge has already posted.

Stopee's rule: cancel at least 2 days before your renewal date. This gives you a buffer if the system takes time to process your cancellation or if there's a time zone delay.

Assuming "Pause" means "Cancel"

On some subscription platforms, including Hailuo's dashboard, you see buttons for "Pause," "Suspend," or "Temporarily disable." These options do not cancel your subscription. Pausing typically means you can't access the service but the subscription remains active. Your renewal charge will still post automatically.

Always click "Cancel subscription" or "Turn off auto-renewal," not pause. If you see only a pause option, contact support@hailuo-ai.art and explicitly state: "I want to permanently cancel my subscription, not pause it."

Not documenting your cancellation

If you cancel Hailuo but don't take screenshots of the confirmation page, and then Hailuo charges you again, you have no proof the cancellation was requested. Your bank will ask you to provide evidence, and without it, they may not reverse the charge.

Screenshot your cancellation confirmation before you close the browser or app. Save it with the date and time. Do the same with your account dashboard showing no active subscription. These images are your insurance policy.

Canceling through the wrong channel

If you subscribed via Google Play but try to cancel on Hailuo's website, the cancellation may not sync. Google Play controls your billing, not Hailuo directly. You must cancel through Google Play's Manage Subscriptions section. The reverse is true if you subscribed directly on the website-you cancel on Hailuo's dashboard, not your app store.

Check your receipt or bank statement to see where the charge originated. If it says "Google Play," "Apple," or "App Store," cancel there. If it says "Hailuo" or "hailuo-ai.art," cancel on the website.

Ignoring no cancellation confirmation

Sometimes the website shows a cancellation button, you click it, but nothing happens. The page freezes or takes you back to the dashboard with no confirmation message. Many users assume it worked and move on. It didn't.

If you don't see a clear "Subscription canceled successfully" or "Auto-renewal is now OFF" message, the cancellation didn't go through. Reload the page, try again, or email support@hailuo-ai.art immediately with the subject line "Cancellation not processing-[your account email]."

What happens after you cancel hailuo

The moment you successfully cancel, your subscription changes from "active and recurring" to "active until [date]." Here's what to expect in the days and weeks after cancellation.

Access and service during your final billing period

After you cancel, you retain access to Hailuo's tools until the end of your current billing period. If your monthly plan renews on the 15th and you cancel on the 10th, you keep full access through the 14th. No new charge will occur on the 15th.

Weekly plans work the same way: cancel now, keep access through the end of that week, and no charge on renewal day. During this final period, download or export any projects, videos, or assets you want to keep. Hailuo's terms don't explicitly state how long your generated content remains available after cancellation, so Stopee recommends you save everything immediately.

Confirmation emails and account status

Hailuo should send you a cancellation confirmation email within 1 to 24 hours. If you subscribed via Google Play or Apple, those platforms send their own confirmation emails. Save every email in a dedicated folder labeled "Hailuo Cancellation."

Log back into your Hailuo account 24 hours after canceling. Your dashboard should show "No active subscription" or "Your subscription expires on [date]." If it still shows an active, renewing subscription, your cancellation didn't register. Email support@hailuo-ai.art immediately with screenshots of both the failed cancellation and the current dashboard state.

Checking your bank statement after renewal date passes

The most important step happens after your renewal date. Wait until 2 to 3 days after your renewal date, then check your bank statement or credit card app. You should see no new Hailuo charge.

If a charge appears after your renewal date, Hailuo did not honor your cancellation. Document the date, amount, and charge description, then contact support@hailuo-ai.art and your bank simultaneously. File a dispute with your bank under the subject "Unauthorized charge-subscription was canceled" and attach your cancellation screenshot as evidence.

How to request a refund if you were charged after canceling

If Hailuo charged you after your cancellation date, you have the right to dispute the charge and demand a refund.

Contacting hailuo support for a refund

Email support@hailuo-ai.art with the subject line "Refund request-unauthorized charge after cancellation." Include the following information:

• Your account email address
• The date you requested cancellation
• A screenshot of your cancellation confirmation (or dashboard showing no active subscription)
• The date of the unauthorized charge
• The amount charged (in PHP)
• Your bank statement showing the charge
• A clear statement: "I canceled my subscription before the renewal date. You charged me after I canceled. I request a full refund for this unauthorized charge."

Stopee recommends you send this email from the same email address as your account and keep a copy for your records. Allow 5 to 10 business days for a response. If Hailuo doesn't reply or refuses the refund, move to the next step.

Disputing the charge with your bank

Contact your bank or card issuer (GCash, Maya, BDO, BPI, Metrobank, or whichever institution processed the payment). Tell them you want to dispute an unauthorized charge. In the Philippines, banks typically have a 60-day dispute window, though some offer longer timelines.

Your bank will ask for proof. Provide:

• Your cancellation screenshot
• The email you sent to Hailuo requesting the refund (if any response exists, include that too)
• Your bank statement showing the charge
• A written statement explaining that you canceled and were charged anyway

The bank will then contact Hailuo to request proof that the charge was authorized. In most cases, if you have clear cancellation documentation, the bank will reverse the charge within 10 to 20 business days. Once reversed, the money returns to your account.

What to do if you can't find a cancellation button

Some users log into Hailuo and find no "Cancel Subscription" button anywhere on the account dashboard. This is either a technical issue or a deliberate dark pattern. Do not assume the subscription can't be canceled-it always can be, even if the interface hides it.

Troubleshooting a missing cancel option

First, try these steps:

• Clear your browser cookies and cache, then sign in again and look for the button.
• Try a different web browser (Chrome, Firefox, Edge, Safari) to see if the button appears.
• Try accessing Hailuo on a mobile phone web browser instead of a computer.
• If you subscribed through an app store, don't look for the cancel button on Hailuo's website-cancel through the app store instead.

If none of these work, the cancellation functionality is broken or intentionally hidden. In that case, use the escalation email approach:

Email support@hailuo-ai.art with the subject: "Cancellation request-no cancel button on dashboard"

Email body:

"I want to cancel my subscription immediately. My account is [your email]. My plan is [plan name]. I was charged [amount] PHP on [date]. I cannot find a Cancel Subscription button on my dashboard after signing in multiple times. Please cancel my subscription and confirm that no further charges will occur. I expect a cancellation confirmation email within 24 hours."

Send this email from the same address as your account. If Hailuo doesn't respond within 48 hours, you have grounds to dispute the charges with your bank under the Consumer Act of the Philippines, which requires merchants to honor cancellation requests.

Checklist before and after cancellation

Use this checklist to ensure every step is completed and you're protected from future charges.

Contacting hailuo if cancellation fails

Stopee has helped thousands of consumers cancel subscriptions that refused to process cancellations correctly. Here's exactly how to contact Hailuo if your cancellation doesn't work.

Support email and response expectations

The official support address is support@hailuo-ai.art. Send your cancellation email from the account email address, and include every detail Hailuo might ask for: account email, plan name, charge amount, and date of purchase.

Expect a response time of 3 to 10 business days. If you don't receive a reply within 10 days, your cancellation request has been ignored. At that point, escalate to your bank and file a billing dispute.

There is no phone number, live chat, or alternative contact method listed on Hailuo's official sites. This lack of direct support channels is itself a consumer protection issue-Hailuo makes it hard to cancel, which is why Stopee and similar platforms exist to guide you through every scenario.

Escalation through your bank or payment provider

If Hailuo fails to cancel your subscription or respond to cancellation emails, your bank or payment provider is your legal remedy. Contact them and file a dispute under these grounds:

• Unauthorized charge: "I canceled my subscription before the renewal date but was charged anyway."
• No service rendered: "I canceled before the next billing period began, so no new service access was provided."
• Failure to honor cancellation: "The merchant received my cancellation request but continued charging me."

Attach your cancellation screenshot, email records, and bank statement. Most banks in the Philippines reverse these charges within 10 to 20 business days.

Summary and next steps

Canceling Hailuo is straightforward when you follow the right steps and avoid common traps. The key is to act at least 2 days before your renewal date, cancel through the correct platform (Hailuo website, Google Play, or Apple App Store), screenshot your confirmation, and verify your account shows no active subscription.

Stopee recommends you save this guide and refer back to the checklist before canceling. If Hailuo charges you after cancellation, you have legal recourse under the Consumer Act of the Philippines. Document everything, email support, and file a bank dispute if Hailuo refuses to refund.

You deserve a subscription service that respects your decision to cancel. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you're canceling Hailuo today or protecting yourself for next time, your consumer rights under Philippine law are always on your side. Take control now, and don't let auto-renewal charges surprise you again.

Hailuo contact and service information

Use these details when you contact Hailuo directly or need to reference their official channels.

Keep this information for reference if you need to contact Hailuo, dispute a charge, or escalate a failed cancellation. Stopee remains your resource for any subscription cancellation challenges-visit Stopee.com anytime you need guidance on canceling any service in the Philippines.