Manage Hitpaw

How to cancel hitpaw and stop unwanted charges in the philippines

What is hitpaw and why you might want to cancel

Hitpaw is a video editing, photo enhancement, and AI-powered content creation platform that charges monthly or annual subscriptions. The service operates under Hitpaw CO., LIMITED, a company registered in Hong Kong, and targets creators across Southeast Asia-including the Philippines-with tools like Video Enhancer and Photo Enhancer. If you've signed up and now want out, you're not alone: many Philippine users find the cancellation process confusing, and auto-renewal charges catch them off guard.

How hitpaw charges philippine users

Hitpaw offers two main paid products in the Philippines: Video Enhancer (₱4,500.00 per month or ₱10,800.00 per year) and Photo Enhancer (₱1,800.00 per month). Both subscriptions renew automatically unless you cancel before the next billing date. The platform also offers a free trial, but that does not disable auto-renewal-so you must manually turn off renewal or you will be charged when the trial ends.

Your billing may have come from three different sources: Hitpaw's own MyCommerce portal, the Apple App Store, or Google Play. This matters because you must cancel in the same place you bought the subscription. Cancel in the wrong location, and your renewal stays active even after you think you've canceled. That's where most Philippine users get stuck.

Common reasons to cancel hitpaw

Users cancel Hitpaw for straightforward reasons: the software didn't meet expectations, they found a cheaper alternative, the learning curve was too steep, or they simply don't need video enhancement anymore. Whatever your reason, Stopee recommends you act quickly because the next billing date waits for no one. If your renewal is scheduled for next week, canceling today protects your bank account or digital wallet from an unwanted charge.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription. This law requires companies to honor cancellation requests, process refunds fairly, and not charge you after you've canceled-even if the company claims a technical glitch.

What the consumer act of the philippines guarantees

Under Republic Act No. 7394, you have the right to cancel any subscription service, and the company must stop charging you within a reasonable timeframe. If Hitpaw charged you after you canceled, or if they refuse to process your cancellation request, you can escalate to the National Bureau of Consumer Protection (NBCP) or file a complaint with the Department of Trade and Industry (DTI).

The law also protects you against hidden charges and misleading auto-renewal terms. If Hitpaw's cancellation process is deliberately obscured or hard to find, that violates consumer protection standards. Stopee has seen this pattern many times: companies hide the cancel button to trap users into paying again.

What to do if hitpaw refuses to cancel

If you cancel and Hitpaw charges you anyway, or if the company ignores your cancellation request, contact the National Bureau of Consumer Protection (NBCP) at www.nbp.gov.ph or visit your local Department of Trade and Industry (DTI) office. Keep copies of all emails, screenshots, and transaction records. These documents prove you took action and give you legal leverage if you need to dispute the charge with your bank or payment provider.

Most disputes resolve quickly once you show evidence of cancellation. Your bank or GCash/Maya provider can reverse unauthorized charges if you report them within 60 days. Stopee advises acting fast: the sooner you report, the higher your chance of a full refund.

How to cancel hitpaw depending on where you bought it

Cancellation paths differ by payment channel-that's the hidden trap most users miss.

Cancel if you bought through hitpaw's MyCommerce portal

This is the most common path for direct web purchases. If your receipt came from MyCommerce (or you signed up on hitpaw.com using a card or Maya/GCash payment), follow these steps exactly:

1. Visit the MyCommerce account portal at account.mycommerce.com
   • Use the email address linked to your Hitpaw subscription
   • Click "Sign In" and enter your password
2. Locate your active Hitpaw subscription
   • Look for "Active Orders" or "Subscriptions"
   • Find the order labeled "Hitpaw Video Enhancer" or "Hitpaw Photo Enhancer"
3. Click Cancel Subscription next to the active plan
   • Do not click "Pause" or "Manage"-select only "Cancel"
   • If this button is missing, take a screenshot and contact support immediately
4. Confirm the cancellation when prompted
   • Read any warning text carefully-this is your last chance to stop
   • Click the final confirmation button
5. Wait for a confirmation email from MyCommerce
   • This arrives within 1-2 hours
   • Save this email as proof of cancellation
6. Check your MyCommerce portal 24 hours later
   • The subscription should now show "Canceled" or be removed entirely

Pro tip: If the MyCommerce portal shows your subscription but no cancel button appears, the account may have transferred to a different billing system. Contact Hitpaw Support at support@hitpaw.ai immediately with your order number and the screenshot of the missing button. Stopee recommends keeping that email chain as evidence.

Cancel if you bought through the apple app store

If you subscribed to Hitpaw through your iPhone or iPad, you must cancel inside the App Store, not through the Hitpaw app itself. Here's how:

1. Open the App Store app on your iPhone or iPad
   • Do not open the Hitpaw app itself
2. Tap your profile icon in the top-right corner
   • This is the small circle or image in the upper-right area
3. Select Subscriptions
   • You will see all active subscriptions linked to your Apple ID
4. Find "Hitpaw" in the list and tap it
   • Scroll down if you don't see it immediately
5. Tap Cancel Subscription at the bottom of the screen
   • Apple will ask you to confirm the reason for cancellation
   • Select any reason and continue
6. Confirm you want to cancel when the final prompt appears
   • Your subscription ends at the next billing date

Warning: Apple sometimes shows a "Offers" screen trying to get you to keep the subscription at a lower price. Ignore this and proceed to cancel. You are in control, not the company.

Apple sends a confirmation email within minutes. Save this email. Your subscription remains active until the end of your current billing period, and you will not be charged again after that date.

Cancel if you bought through google play

If you subscribed on an Android phone, the cancellation process mirrors Apple's but uses the Google Play app instead:

1. Open the Google Play app on your Android device
   • Do not open the Hitpaw app directly
2. Tap your profile icon in the top-right corner
   • It looks like a small circle or user image
3. Select Subscriptions or Manage subscriptions
   • The exact label varies by Android version
4. Find "Hitpaw" in your active subscriptions list
   • Scroll through all active subscriptions if you don't spot it right away
5. Tap Hitpaw and select Cancel subscription
   • Google will show you the end date and ask for confirmation
6. Confirm the cancellation
   • Your service continues until the current billing period ends
   • No further charges will appear after that date

Pro tip: Google Play sends a confirmation email to your Gmail account. If you don't see it within 10 minutes, check your Promotions or Spam folder. Stopee advises keeping this email for your records-it proves you canceled on the exact date shown.

What happens after you cancel hitpaw

Cancellation does not mean instant loss of access. You can use Hitpaw until the end of your paid period, then the service locks you out automatically.

Your access timeline after cancellation

Once you cancel, your subscription enters a "grace period" that lasts until your next billing date. You can still use all Video Enhancer or Photo Enhancer features during this time. On the final day of your billing period, access stops and you cannot log back in. Stopee recommends exporting any unfinished projects or edited files before that deadline arrives.

If you paid annually and cancel mid-year, you typically lose access to the remainder of your paid period-but you are also entitled to a refund for unused time. This depends on Hitpaw's refund policy and your payment method (see the Refunds section below).

Stopping the "we'll miss you" emails

After cancellation, Hitpaw may send promotional emails trying to get you back. You can unsubscribe from these emails by scrolling to the footer of any marketing email and clicking "Unsubscribe." This is free and immediate. If the unsubscribe link doesn't work, reply to the email with "UNSUBSCRIBE" in the subject line, or contact support@hitpaw.ai to remove yourself from their list.

Refund eligibility and recovery timelines

Whether you get a refund depends on when you cancel and your payment method.

Refunds for monthly subscriptions

If you cancel a monthly subscription before the next billing date, you are charged nothing further. No refund is issued for the current month you've already paid-that is standard across almost all SaaS platforms. However, if Hitpaw charged you after you canceled, you can dispute that charge with your bank or payment provider and request a refund within 60 days.

Refunds for annual subscriptions

Annual plans are trickier. If you cancel within 14 days of purchase, most payment processors (including MyCommerce and Google Play) allow a full refund under their consumer protection policies. Stopee advises canceling immediately if you changed your mind-the 14-day window closes fast. After 14 days, refunds depend on Hitpaw's discretion. Contact support@hitpaw.ai with your order number and request a prorated refund for unused months. Be polite but firm: the Consumer Act of the Philippines supports your right to a fair refund for services not used.

How to recover unauthorized charges

If Hitpaw charged you after you canceled, act within 60 days:

1. Contact your bank, GCash, or Maya immediately
   • Provide the transaction date, amount, and merchant name ("Hitpaw" or "MyCommerce")
   • State clearly: "I canceled this subscription and was charged anyway"
2. File a dispute or chargeback request
   • Your bank has 60 days to investigate
   • Most banks reverse unauthorized charges within 15 business days
3. Provide proof to your bank
   • Send screenshots of the cancellation confirmation email
   • Include the MyCommerce portal screenshot showing "Canceled" status
   • Share your bank statement showing the unwanted charge

Stopee has helped thousands of consumers recover unauthorized charges by following this exact process. Your bank takes consumer protection seriously, especially if the charge occurred after you canceled.

Common mistakes to avoid when canceling hitpaw

Canceling feels stressful because the stakes are real: one wrong move and you get charged again. Here are the traps Stopee sees users fall into, and how to sidestep them.

Mistake 1: canceling in the app instead of the source

This is the most costly error. You open the Hitpaw app, go to Settings, and hit "Cancel" expecting it to work. It doesn't. The app sometimes shows a "manage subscription" screen that only pauses or changes your plan-it does not actually cancel. Your subscription keeps renewing in MyCommerce, App Store, or Google Play, completely unaffected by anything you did in the app. Always cancel where you bought: MyCommerce portal, App Store, or Google Play. Never trust the app itself.

Mistake 2: assuming the free trial auto-cancels

Hitpaw offers a free trial period. Many users believe the trial automatically ends and no charge happens. Wrong. The trial only prevents the first charge-but auto-renewal is still switched on. The moment your free trial ends, the paid subscription activates and charges your card. You must manually disable auto-renewal during the free trial period, not assume it expires by itself.

Mistake 3: confusing "Pause" with "Cancel"

Some platforms let you pause a subscription (temporarily stop charges) instead of canceling it (permanently end the contract). Pausing sounds useful but it leaves your subscription alive in the system. When the pause ends, you get charged again automatically. If you want out forever, always click "Cancel Subscription," never "Pause."

Mistake 4: not saving the confirmation email

You cancel, you think you're done, you delete the confirmation email. Three weeks later, Hitpaw charges you again. You have no proof you canceled, and your bank delays the chargeback investigation because you can't provide evidence. Save every cancellation email. Store it in a folder labeled "Subscriptions" or take a screenshot. Stopee advises keeping these emails for at least one year after cancellation.

Mistake 5: canceling too close to the billing date

You notice the charge is coming tomorrow, so you cancel today. But Hitpaw's system processes cancellations on a 24-48 hour delay. The renewal charge still goes through because the automated billing system already triggered. If you're near the billing date, cancel immediately and contact support@hitpaw.ai with proof of cancellation. Many companies will reverse the charge if you can show you tried to cancel in time.

Hitpaw pricing and plan comparison

Understanding the cost structure helps you decide whether cancellation is the right move-or whether a cheaper plan would serve you better.

If you're paying monthly but use Hitpaw sporadically, the lifetime license might be cheaper in the long run. If you're unsure, test the free trial first-but remember to cancel auto-renewal before the trial ends.

After cancellation: what you should do next

Canceling Hitpaw is not the end of the process. These final steps protect you from future surprises.

Verify cancellation on your next billing date

Mark your calendar for the day after your billing cycle would have renewed. Log into MyCommerce, Apple ID, or Google Play and confirm no charge appeared. Check your bank statement or payment app (Maya, GCash, or credit card) to verify the charge is truly gone. If a charge appears, contact your bank immediately and mention you canceled in advance. Stopee advises checking this within 24 hours of the expected billing date so you have time to dispute if needed.

Request a written confirmation from support (optional but smart)

Send an email to support@hitpaw.ai with the subject "Cancellation Confirmation Request." Include your order number and the date you canceled, and ask them to confirm in writing that your subscription is terminated and no future charges will occur. This creates a paper trail if you need evidence later. Most support teams respond within 2-3 business days.

Remove hitpaw from your payment methods

Optional: Delete the Hitpaw app from your phone or computer if you no longer need it. More importantly, check your saved payment methods in MyCommerce, Apple ID, and Google Play. If you used a card or GCash/Maya account that you no longer use, consider removing it from these platforms entirely. This prevents accidental re-subscription if you ever log back in.

Where to contact hitpaw if cancellation fails

If you cannot cancel through the standard methods, or if you have questions about your refund, contact Hitpaw directly. This is your formal escalation path.

Hitpaw support contact details

Email: support@hitpaw.ai
Official support page: www.hitpaw.com/support/support.html

When you email support, always include:

• Your full name and the email address linked to your account
• Your order number (from your receipt or MyCommerce portal)
• The date you purchased and the date you attempted to cancel
• A screenshot of the subscription page (before cancellation) or the MyCommerce portal
• A clear description of your issue: "I canceled my subscription on [date] but was charged on [date]" or "The cancel button doesn't appear in my account"
• What you need: "Please confirm my cancellation" or "Please issue a refund for the charge on [date]"

Hitpaw typically responds within 48 hours. If you don't hear back in 3 business days, escalate to the National Bureau of Consumer Protection (NBCP) at www.ncp.gov.ph or visit your local Department of Trade and Industry (DTI) office with copies of all email correspondence. Stopee recommends this step if Hitpaw ignores your cancellation request or refuses to reverse an unauthorized charge.

Registered address for formal complaints

If you need to send a certified letter or formal complaint, Hitpaw's registered business address (per its Terms of Service) is:
Hitpaw CO., LIMITED
Tsuen Wan, Hong Kong

However, for Philippine consumer protection purposes, file complaints with the DTI or NBCP first-they have authority to intervene on your behalf and can apply Philippine law (Republic Act No. 7394) to force Hitpaw to comply.

Your cancellation checklist

Print or save this checklist to keep yourself on track.

Why stopee helps consumers cancel smartly

Canceling a subscription sounds simple on the surface but hidden charges, auto-renewal traps, and confusing interfaces turn it into a stressful task. Stopee exists to guide you through every step so you regain control of your spending. Whether you're canceling Hitpaw, a streaming service, or a gym membership, the principles are the same: know where you bought it, cancel in that location, save your proof, and verify the charge stops. Stopee has helped thousands of consumers cancel successfully and recover unauthorized charges by following exactly these methods. You deserve clarity, transparency, and the power to walk away when a service no longer serves you-and Stopee is here to make sure that happens.