Manage Infusionsoft

How to cancel infusionsoft (Keap) in the philippines and protect your data

Understanding what you are paying for with infusionsoft

Infusionsoft, now rebranded as Keap, is a subscription-based customer relationship management (CRM) platform designed for small businesses that need marketing automation, sales workflows, contact management, and e-commerce tools in one integrated system. The company is headquartered in Chandler, Arizona, but serves customers globally, including thousands in the Philippines.

What infusionsoft (Keap) actually includes in your subscription

When you subscribe to Keap, you are paying for contact management, email marketing automation, sales pipeline tracking, and integrated checkout tools. Your plan determines how many contacts you can store, how many emails you send monthly, and how many team members can access your account. Entry-level plans in the Philippines start around ₱14,950 per month for 2,500 contacts and up to 12,500 emails monthly, while premium plans reach ₱28,950 monthly with higher contact limits and additional users.

The real value proposition is centralizing your customer data and automating follow-up sequences so your team spends less time on manual tasks. However, this also means your business operations are deeply embedded in the system. When you decide to cancel, you need a clear exit strategy to avoid losing critical customer records, email templates, and billing documentation.

How infusionsoft billing works for philippine users

Infusionsoft operates on an auto-renewal model with no published Philippines-specific pricing tier. This means you are charged on a recurring cycle, typically monthly, and the service renews automatically unless you provide written cancellation notice at least 30 days before your renewal date. The company does not list a free trial in current publicly available sources, so most users commit to paid plans immediately upon signup.

Support is handled during Monday to Friday, 8:00 AM to 5:00 PM MST (Mountain Standard Time), which translates to late evening hours in Philippine Standard Time (PST). This timing mismatch can delay responses if you need urgent assistance before cancelling, so Stopee recommends preparing your cancellation request well in advance.

Pricing breakdown for infusionsoft plans in the philippines

Understanding your current plan and renewal costs is your first step toward cancelling without surprise charges.

These figures reflect pricing available through publicly documented sources and may vary. Before cancelling, log into your Keap account and verify your exact renewal date and amount charged to avoid billing surprises after submission.

When you should consider cancelling infusionsoft

Cancellation makes sense when the service no longer aligns with your business goals, budget, or operational needs. Here are the most common reasons Philippine-based users exit Keap.

Reasons your business might be ready to cancel

• Cost does not match revenue: You are paying ₱14,950 or more monthly but your margin does not justify the expense.
• You outgrew the platform: Your contact list, automation needs, or team size now demands a more scalable solution.
• Switching to a competitor: You found another CRM (HubSpot, Zoho, Pipedrive, etc.) that better fits your workflow or budget.
• Business closure or pivot: You are winding down operations or pivoting to a service that does not require CRM automation.
• Poor customer support experience: Response times from Keap support are not meeting your needs, especially given the time zone gap between Arizona and Manila.
• Data migration completed: You have already exported your contacts and are ready to operate from a new platform.

Red flags that signal it is time to leave

If you find yourself logging in only to check old emails, rarely launching new campaigns, or manually exporting data to use elsewhere, the subscription is likely not delivering value. Stopee encourages you to audit your actual usage over the last three months. If your engagement is below 20 percent of what you initially planned, cancellation will reduce overhead without sacrificing functionality.

How to cancel infusionsoft step by step

Infusionsoft does not offer one-click cancellation via a self-serve dashboard. Instead, you must initiate a request through your account, fill out a form, and wait for a representative to respond within one business day. This process is intentionally multi-step, which is why preparation and clear documentation are critical.

Before you start the cancellation process

The most common error is hitting cancel without backing up your data. Once your account is deactivated, you may lose immediate access to your contact lists, email templates, and transaction history. Stopee strongly advises completing these tasks before submitting any cancellation request.

1. Log into your Keap account and navigate to Settings.
   • Locate your current plan name and the exact amount charged each month (e.g., ₱14,950).
   • Note your renewal date from your billing summary.
   • Take a screenshot of your plan page and your most recent invoice.
2. Export all critical business data.
   • Go to Contacts and export your full contact list as a CSV file to your computer.
   • Export any custom email templates, landing pages, or campaign sequences you plan to reuse.
   • Export your sales pipeline or any custom fields you have created.
   • Save your last 6 months of invoices and transaction records as PDFs.
3. Verify your cancellation eligibility.
   • Check whether you are within 30 days of your next renewal date. If yes, cancellation should take effect at the end of the current billing cycle with no additional charge.
   • If you are more than 30 days from renewal, you may lose payment for unused time unless the company offers a prorated refund (which is rare but worth asking).

The official cancellation request process

Once your data is backed up, you are ready to formally request cancellation. This is the only officially published method Keap provides for customers in the Philippines.

1. Sign into your Keap account.
   • Visit keap.com or infusionsoft.com and use your login credentials.
   • If you have trouble remembering which email address is linked to your account, check your email for recent Keap invoices or password reset emails.
2. Navigate to Billing and Account Info.
   • In the main menu, hover over or click the profile icon in the top right corner.
   • Select Account Settings or Billing and Account Info.
   • Look for a button or link labeled Speak to someone about cancelling or Cancel subscription.
3. Complete the cancellation request form.
   • Enter your account email address and contact phone number.
   • In the reason field, write a clear note: "I wish to cancel my Keap subscription effective immediately or at the end of my current billing cycle on [DATE]."
   • Pro tip: Include your account email and plan tier in your message so the support representative can locate your account instantly.
   • Do not leave the reason field blank. Support agents use this to determine whether you are eligible for a refund or early exit offer.
4. Submit the request and wait for a response.
   • Click Submit and you will receive a confirmation message on screen.
   • Keap states that a Customer Success Manager will contact you within one business day.
   • Warning: "Within one business day" is a business-hours estimate in Arizona time (MST), which is 12 to 13 hours ahead of Philippine time. If you submit after 5 PM MST Monday through Friday, expect contact after your Tuesday morning in the Philippines.
5. Communicate your cancellation intent clearly with the representative.
   • When the Customer Success Manager contacts you, confirm your cancellation request in writing via email if possible (not just verbally).
   • State your preferred cancellation date: either immediately or at the end of your current billing cycle.
   • Ask the representative to confirm the exact date your access will be removed and whether any refund is possible.
   • Request written confirmation of cancellation via email so you have proof for your records.
6. Retain all confirmation documents.
   • Save any cancellation confirmation email from Keap or the representative.
   • Take screenshots of the date the representative says your account will close.
   • Check your account one week before the stated closure date to ensure no unexpected charges appear.

What to do immediately after cancelling infusionsoft

Cancelling your subscription is not the end of the process. Protecting your data and financial records during the wind-down period ensures you do not lose critical information or face unexpected charges.

Protecting yourself in the days after cancellation

It is natural to feel uncertain after hitting cancel on a tool that stored your business relationships for months or years. Stopee recommends treating the post-cancellation window as an active transition, not a passive wait.

• Verify no additional charges appear on your card: Monitor your credit card, debit card, GCash, or Maya account for the next 7 to 10 days. If a charge posts after your confirmed cancellation date, document it immediately and dispute it with your card issuer or payment platform.
• Download backup exports one final time: Many users find that access restrictions begin before full account closure. Log back in within 48 hours of cancellation confirmation and export any files you may have missed (custom fields, API keys, or integration logs).
• Test your exported data in your new platform: If you are migrating to HubSpot, Zoho, or another CRM, test importing your CSV contact export immediately. Do not wait until the last minute when access is removed.
• Cancel related integrations: If you connected Keap to Shopify, Zapier, PayPal, or email providers, disconnect those integrations now to prevent orphaned workflows or data conflicts.
• Unsubscribe from Keap marketing emails: Once your account is closed, unsubscribe from their promotional emails to avoid confusion.

Understanding your refund rights under philippine consumer law

The Philippines Consumer Act of 1992 (Republic Act No. 7394) provides you with explicit protections when cancelling subscription services. Understanding these rights strengthens your position if Keap disputes your cancellation or refuses a refund you believe you deserve.

What philippine law says about subscription refunds

Under the Consumer Act, you have the right to cancel a service contract within a cooling-off period if the service is offered through distance marketing (phone, email, online). However, SaaS services like Keap fall into a grey area because you actively agreed to ongoing renewal at signup. The key protection is that companies must honor your cancellation request and must not charge you after the confirmed cancellation date.

If Keap charges you after your cancellation is confirmed, you can dispute the charge directly with your bank, credit card company, GCash, or Maya. Philippine consumer protection also requires that companies be transparent about auto-renewal terms and provide clear cancellation mechanisms, which Stopee confirms Keap does (though it is not as streamlined as competitors).

When to escalate to the department of trade and industry (DTI)

If you cancel, receive written confirmation of cancellation, and are still charged by Keap, you have grounds to file a complaint with the DTI (Department of Trade and Industry) Quezon City office or your local provincial DTI office. Provide them with your cancellation confirmation email and your credit card statement showing the unauthorized charge. The DTI can compel Keap to refund you and may assess penalties for unfair business practices.

Common mistakes that trap users in infusionsoft cancellations

Cancelling a SaaS platform feels straightforward until you realize you missed a critical step or left money on the table. Many Philippine users make preventable errors that either delay their exit or cost them.

The top blunders and how to avoid them

• Not checking your renewal date before cancelling: If you cancel mid-cycle without noting your renewal date, you may not realize whether you will owe additional charges. Always screenshot your billing page and note the exact renewal date before submitting the cancellation form.
• Submitting the cancellation form without exporting data first: Some users report that data export becomes difficult or slower after the cancellation request is filed. Export everything (contacts, templates, campaigns, invoices) before you hit submit.
• Assuming verbal confirmation counts as official cancellation: If a Keap representative tells you "yes, we will cancel you" over the phone but does not email confirmation, you have no proof. Always insist on written email confirmation with a specific closure date.
• Forgetting to monitor your card for 30 days post-cancellation: Some billing systems have delays. A charge that appears weeks after cancellation is harder to dispute without clear documentation of your cancellation date. Check your statements weekly for at least a month.
• Not requesting a refund for unused days: If you cancel mid-cycle on the 10th but your renewal is the 30th, you have 20 unused days. Most SaaS companies do not offer refunds automatically, but you can ask. Stopee recommends requesting a prorated refund in your cancellation form or follow-up email.
• Ignoring the 30-day notice requirement: Keap's terms specify 30 days notice before renewal. If you cancel on day 28, your cancellation may take effect 30 days later (not immediately), meaning you will be charged once more. Always calculate: cancel date plus 30 days. Is that past your renewal date?

How stopee can help you cancel infusionsoft and other services

Navigating the cancellation process alone is time-consuming and error-prone, especially when time zones and multi-step approval chains are involved. Stopee is a consumer advocacy platform designed to help you cancel subscriptions like Keap, HubSpot, Shopify, and hundreds of other services with confidence and zero hassle.

At Stopee, we provide step-by-step cancellation guides, track your cancellation status, and escalate to the company on your behalf if they ignore your request or try to charge you after you have cancelled. We store your cancellation confirmation so you have proof if a billing dispute arises with your bank. Stopee has helped thousands of consumers cancel recurring charges and recover refunds they did not know they were entitled to.

If you are cancelling Infusionsoft and want a smoother experience, Stopee can walk you through each step, verify that the company has processed your cancellation, and step in if Keap tries to charge you again. Visit stopee.com today to access our cancellation support and join thousands of Filipinos protecting their wallets from unexpected recurring charges.

Key takeaways and your cancellation checklist

Cancelling Infusionsoft (Keap) is possible and straightforward if you follow the right steps and prepare in advance. Here is your quick reference checklist to ensure nothing falls through the cracks.

Your pre-cancellation checklist

• Write down your current plan name and monthly cost (e.g., ₱14,950).
• Note your exact renewal date from your billing summary.
• Export contacts as CSV file and save to your computer.
• Export email templates, campaigns, and landing pages.
• Save your last 6 invoices and transaction history as PDFs.
• Take screenshots of your plan page and most recent billing statement.
• Check that you are within 30 days of renewal (if outside, ask about prorated refund).
• Disconnect any integrations (Shopify, Zapier, PayPal, etc.).

Your cancellation process checklist

• Log into Keap and navigate to Billing and Account Info.
• Click "Speak to someone about cancelling" and complete the form.
• In the reason field, state your desired cancellation date clearly.
• Submit and note the form submission timestamp.
• Wait for the Customer Success Manager to contact you (within 1 business day).
• When contacted, confirm cancellation in writing via email.
• Request and save the official cancellation confirmation email with closure date.
• Ask whether any refund is available for unused days.

Your post-cancellation checklist

• Monitor your credit card, debit card, GCash, or Maya for 30 days.
• Log in 48 hours after cancellation to download any final exports.
• Test your contact CSV in your new CRM platform.
• File a payment dispute with your bank if an unexpected charge appears.
• Keep all cancellation and refund-related emails in a dedicated folder.
• If Keap refuses to cancel or refund, file a DTI complaint with your documentation.

Infusionsoft contact and escalation details

If your cancellation request is not processed or you encounter resistance from Keap support, use these official contact channels to escalate your case.

Keap (Infusionsoft) official support contact information

Headquarters address: Keap, Inc. (formerly Infusionsoft), 1260 South Spectrum Boulevard, Chandler, AZ 85286, United States.

Support availability: Monday to Friday, 8:00 AM to 5:00 PM MST (Mountain Standard Time). This equates to 12:00 AM to 1:00 AM the next day in Philippine Standard Time, or 11:00 PM to 4:00 AM if daylight saving time is in effect in Arizona. For urgent cancellation matters, email is more reliable than phone given the time zone gap.

Support email: Direct your cancellation request and follow-up correspondence to support at Keap's official support portal (help.infusionsoft.com). If you do not receive a response within 2 business days, escalate to the Customer Success Manager email address provided in your account settings or ask the support agent for a manager's direct contact.

Alternative escalation: If Keap does not honor your cancellation or refund request, file a formal complaint with the Department of Trade and Industry (DTI), Consumer Protection Group, Regional Office in Quezon City (nearest to Makati and Metro Manila), or your provincial DTI office. Include your cancellation confirmation, billing statements, and correspondence with Keap as supporting evidence.

Protection resources in the philippines

• Department of Trade and Industry (DTI) Quezon City: File complaints about unfair business practices, unauthorized charges, and refused cancellations.
• Bangko Sentral ng Pilipinas (BSP) Consumer Protection: File disputes if your card issuer, GCash, or Maya does not refund unauthorized charges related to your Keap cancellation.
• Stopee: Track your cancellation status, document proof, and request escalation support if the company ignores your request. Stopee has helped thousands of consumers cancel recurring subscriptions and recover refunds in the Philippines.

Cancelling Infusionsoft does not have to be complicated or risky. By preparing your data, submitting a clear cancellation request, and monitoring your billing afterward, you protect your business and your wallet. If you run into obstacles, Stopee has helped thousands of consumers cancel similar SaaS platforms and negotiate refunds. Visit stopee.com to access cancellation guides, escalation support, and confirmation tracking so you can exit Keap with confidence and zero surprise charges.