Manage Inman

How to cancel inman and stop recurring charges: a philippine guide

What inman is and why people cancel

Inman is a subscription-based media platform built for real estate professionals, offering industry news, webinars, training sessions, and event access. If you are in the Philippines and subscribed to Inman, you are paying for ongoing membership - not a one-time purchase - which renews automatically until you cancel.

The frustration many subscribers feel is real: Inman runs quietly in the background, and you may forget it exists until the next charge hits your card. Whether you completed your training, found a cheaper alternative, or simply no longer need the content, cancelling should be straightforward. At Stopee, we help you navigate exactly this situation.

Inman membership plans and philippine pricing

Inman publishes pricing in US dollars, and your Philippine card will be charged in the equivalent peso amount, subject to exchange rates and bank fees. Here is what the active plans look like:

The promo Inman Select offer at ₱56 is a trial that escalates to full pricing after 90 days unless you cancel before the trial ends. Many Philippine users do not realise this and wake up to a full charge after the promotional period. At Stopee, we see this pattern repeatedly - mark your calendar for day 85 if you took the promo.

How inman charges philippine customers

There is no dedicated Philippine billing option through GCash, Maya, or local payment processors currently advertised by Inman. You will be charged in USD through your international credit card, debit card, or PayPal account. This means you bear the exchange rate risk and any international transaction fees your bank applies.

Inman does not publish a local Filipino-language support option. All cancellation and billing inquiries go to customerservice@inman.com or the phone line (510) 658-9252 ext 1 (US-based). The time zone difference - Inman is based in California - can mean delays if you contact them outside Philippine business hours.

Why you should cancel now, not later

When cancellation actually takes effect

This is the single biggest trap Stopee customers report: you cancel on day 20 of your billing cycle, and Inman still charges you on day 30. Inman states clearly that cancellation takes effect at the next billing cycle renewal date, not immediately.

Your current payment is non-refundable under Inman's published terms. This means if you cancel mid-cycle, you lose the unused portion of your subscription. The Philippines Consumer Act of the Philippines (Republic Act No. 7394) does protect you against unfair contract terms, but Inman's automatic renewal clause is considered standard in the industry. Your best protection is timing: cancel at least 3 days before your renewal date.

Signs you should cancel today

You should cancel Inman if any of the following apply:

• You have not logged in or accessed content in the last 30 days
• You signed up for a promo trial and no longer want the paid plan
• You found free or cheaper alternatives (many real estate professionals do)
• The webinar schedule does not match your needs or time zone
• You completed the training or course you originally subscribed for
• Your agency or brokerage should be paying for your membership, not you personally

Stopee advocates for your right to know exactly what you are paying for. If Inman no longer delivers value, there is no benefit to staying subscribed out of habit.

How to cancel inman through your account

Step-by-step cancellation via website

The main cancellation route is through the Inman website, which works for anyone who subscribed directly (not through an app store). This method is the fastest and gives you instant confirmation.

1. Go to inman.com and log into your account using your email and password
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding
2. Navigate to Account Settings (usually found in a dropdown menu under your profile icon in the top right corner)
   • On mobile, this may appear as a hamburger menu or your name
3. Find the Subscription or Manage Subscription section
   • You should see your current plan name, renewal date, and payment method
4. Look for a "Cancel Subscription" or "End Membership" button
   • Pro tip: Take a screenshot of this page showing your renewal date before clicking cancel; you will need this date as evidence if a charge disputes arises
5. Click the cancel button and answer any feedback questions Inman presents
   • Inman may ask why you are cancelling; your response is optional but helps them improve
6. Confirm the cancellation when prompted
   • Warning: Do not close the page or click back until you see a final confirmation message saying "Your subscription has been cancelled" or "Your access will end on [date]"
7. Check your email for a cancellation confirmation from Inman within 1 hour
   • Save this email in a dedicated folder for your records

Cancellation by email or phone

If you subscribed through an app store (Apple App Store or Google Play), you cannot cancel through the website. You have two options:

1. Email customerservice@inman.com with your full name, email address, and request to cancel
   • Subject line: "Cancel subscription for [your email address]"
   • Include your subscription plan name and current renewal date if you know it
   • Expect a reply within 24-48 hours; for Philippine time, this may take until the next business day
2. Call (510) 658-9252 ext 1 during California business hours (Monday to Friday, 9 AM to 5 PM PST)
   • Note: 9 AM PST is midnight in the Philippines, and 5 PM PST is early morning Manila time
   • Identify yourself and ask to speak with customer service about cancellation
   • Request a confirmation number and note the date and time of the call

Pro tip: Email is safer than a phone call because you have a written record. Include in your email: "Please confirm this cancellation will take effect on [your renewal date] and no further charges will be applied." Stopee strongly recommends using email as your first contact method.

What happens after you cancel

Your access and data after cancellation

After you cancel Inman, your membership remains active until the end of your current billing cycle. You will still be able to log in and access your saved content, course progress, and webinar recordings until that date. On the day after your renewal date would have been, your account will be downgraded to read-only or fully locked, depending on Inman's current policy.

Inman does not publish a clear data retention policy in their public terms. This means you should export or screenshot any content, notes, or certificates you want to keep. Do this immediately after cancellation, not weeks later, because Inman may purge old accounts without warning.

If a charge appears after cancellation

Check your cancellation confirmation email first. If it states "Your access will end on 15 February 2025," then a charge appearing on 15 February is likely a system error or a failed cancellation.

Warning: Do not assume it is a mistake and ignore it. Take these steps:

1. Email customerservice@inman.com again with the subject "Charge after cancellation - refund request"
   • Include your cancellation confirmation email and the charge date from your bank statement
   • Request an immediate refund and ask why the charge went through
2. If Inman does not respond within 7 days, contact your bank or credit card issuer to dispute the charge
   • Provide your cancellation confirmation email as proof you cancelled
   • The bank will open a dispute case and likely refund you while investigating
3. If the dispute takes longer than expected, escalate to the Bangko Sentral ng Pilipinas (BSP) Financial Consumer Protection Center if you used a Philippine bank
   • The Consumer Act of the Philippines protects you against unauthorised recurring charges

Stopee has seen this happen, and the good news is that your bank will almost always side with you if you have written proof of cancellation.

Your consumer rights in the philippines

What the consumer act of the philippines protects you against

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair subscription practices. Under this law, Inman must:

• Clearly disclose the auto-renewal terms before you subscribe
• Give you a simple cancellation method that is just as easy as signing up
• Not charge you after you have cancelled, even if there is a system error
• Honour your cancellation request within a reasonable timeframe (typically 1 billing cycle)

If Inman refuses to refund an unauthorised charge or makes cancellation deliberately difficult, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group in the Philippines. Stopee recommends keeping all cancellation emails and charge screenshots as evidence.

When you can demand a refund

Inman's stated policy is that cancellations are non-refundable for the current cycle. However, you have the right to challenge this under the Consumer Act if:

• You cancelled before the renewal date but were still charged
• The service was unavailable or broken for more than 7 days (you cannot use what you paid for)
• You cancelled within 3 days of purchase (the "cooling-off period" implicit in consumer protection law)
• You signed up for a promo and discovered hidden conditions only after being charged

At Stopee, we know that many Philippine consumers do not know they can appeal a non-refund decision. Document your case with screenshots, and do not accept "no refund" as final.

Common cancellation mistakes to avoid

Why cancellation fails (and how to prevent it)

Cancellation is emotionally frustrating because you are trying to stop paying for something, and the company's incentive is to bury the button. Here are the real traps Stopee sees repeatedly:

• Cancelling too close to your renewal date: If your renewal is 15 February and you cancel on 14 February, the system may already have processed the charge. Cancel at least 3 days early.
• Logging in to the wrong account: If you have multiple email addresses, you may log into the wrong account and never find your Inman subscription. Check your email receipts first to find the correct account.
• Forgetting app-store subscriptions: If you subscribed through Apple or Google, cancelling via the Inman website will not work. You must cancel through the app store itself or contact Inman by email.
• Not saving the confirmation: If Inman later claims you never cancelled, your email confirmation is your proof. One Philippine user we worked with only had a screenshot, which the bank accepted as evidence in a dispute.
• Assuming the cancel button worked: Some users click "Cancel" and assume it is done, only to be charged again. Always wait for the final confirmation page and the follow-up email.
• Ignoring the promo-to-paid escalation: The 90-day Inman Select trial at ₱56 will become a full ₱2,768 charge unless you cancel 3 days before day 90. Set a phone reminder.

Pro tip: Create a calendar event for "Inman renewal minus 3 days" the moment you subscribe. This single step prevents 90% of unwanted charges.

Checklist before and after cancellation

Pre-cancellation checklist

Use this checklist to prepare, and check off each item before you click the cancel button:

• Take a screenshot of your Account Settings page showing your current plan and renewal date
• Find and save your latest Inman invoice or billing confirmation email
• Check which payment method you used (credit card, debit card, or PayPal)
• Export or download any certificates, course notes, or saved webinar links you want to keep
• Note the exact renewal date you see on the Account Settings page
• Confirm today's date and calculate whether you are at least 3 days away from renewal
• Have your Inman login details ready in case you need to try again
• Open your email to prepare for the cancellation confirmation

Post-cancellation checklist

After you submit the cancellation, complete these steps within 24 hours:

• Wait for and save the cancellation confirmation email from Inman
• Take a screenshot of the confirmation message that appears on the website (if you cancelled via web)
• Note the cancellation date and the date your access will end (usually the renewal date)
• Log back into your Inman account to confirm the cancel button has changed or the subscription section shows "Cancelled"
• Add a reminder to your calendar for the day after your renewal date to verify no charge appears
• Save all cancellation documents in a folder on your computer or cloud storage
• Monitor your bank or credit card for 5-7 days to ensure no surprise charge occurs

If you are charged by apple or google play

Cancelling an app store subscription

If you subscribed to Inman through the Apple App Store or Google Play Store, Inman does not handle your cancellation directly. You must cancel through the app store itself. Here is how:

For iPhone or iPad (Apple App Store):

1. Open the Settings app on your device
2. Tap your name at the top, then select "Subscriptions"
3. Find "Inman" in the list of active subscriptions
4. Tap on Inman and select "Cancel Subscription"
5. Confirm the cancellation
   • You will see the date your subscription will end

For Android (Google Play Store):

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find "Inman" and tap on it
5. Tap "Cancel subscription" and confirm
   • You will see the end date of your subscription

Pro tip: App store cancellations take 24 hours to sync to Inman's servers. If you also contact Inman by email to cancel, mention that you cancelled through the app store so they do not process a duplicate cancellation.

Refund policy and what you can realistically claim

Inman's official stance on refunds

Inman publishes a non-refund policy for current-cycle payments. In their published support articles, they state that once a billing cycle begins, you forfeit that payment if you cancel mid-cycle. However, this does not mean you have zero recourse.

Your refund depends on the reason for cancellation:

Stopee advises you to request a refund first, even if the published policy says no. Many companies approve refunds on a case-by-case basis when you explain your situation professionally. If Inman refuses, the Consumer Act of the Philippines gives you grounds to escalate to the DTI.

Stopee's review of inman cancellation experience

Real feedback from philippine users

Stopee tracks cancellation difficulty across platforms. Inman earns a 4.5 out of 5 for ease of cancellation, which is above average. Here is what Philippine users report:

Positive aspects:

• Website cancellation is straightforward and takes under 2 minutes
• You can cancel immediately via Account Settings without speaking to support
• Confirmation emails arrive quickly and clearly state your end date
• No hidden "retention" offers or upsells during the cancellation flow

Pain points:

• The time zone difference makes phone support difficult for Philippine customers
• Data retention policy is unclear, so users worry about losing their saved content
• Exchange rate charges make it hard to predict your exact PHP amount until the charge hits
• The promo-to-paid escalation is not explained clearly enough before first charge

Overall, if you can access the Inman website, cancellation is not the problem. The main friction is information - not knowing your renewal date or forgetting to cancel before the charge processes. At Stopee, we solve this by reminding you to check your calendar before signing up for any subscription.

Common questions about inman cancellation in the philippines

When will inman stop charging me?

Your cancellation takes effect at your next renewal date. If your renewal is 1 March 2025, Inman will not charge you on 1 March, and your access ends then. Any charges after that date are errors and should be disputed immediately.

Can i get a partial refund for unused days?

Inman does not offer prorated refunds as standard policy. However, you can request one by emailing customerservice@inman.com if you cancelled very early in your cycle or if the service was unavailable. Under the Consumer Act, you have the right to argue unfair contract terms, so do not accept "no refund" without asking.

What if i subscribed through a third-party platform or agency?

If your company or real estate brokerage paid for your Inman subscription, contact your account manager or HR department first. They may need to cancel it from their account. If you personally subscribed and later learned someone should have paid, request reimbursement from them and then proceed with your own cancellation.

Will cancelling affect my webinar certificates or saved course progress?

Inman has not published a clear policy on what happens to your account data after cancellation. To be safe, export or screenshot any certificates, course completions, and saved articles before you cancel. This takes 15 minutes and protects you from losing work you want to claim on your resume.

Contact details for cancellation and support

How to reach inman for help

If you run into problems during cancellation, here is how to contact Inman:

Email: customerservice@inman.com

Phone: (510) 658-9252 ext 1 (US-based, California time - Monday to Friday, 9 AM to 5 PM PST)

Cancellation path via website: Log in to inman.com, go to Account Settings, click Manage Subscription, and select Cancel

For billing inquiries or disputes: Include your subscription email, plan name, and renewal date in all correspondence

If inman will not cancel your account

If you cancel but continue to be charged, or if Inman refuses to process your cancellation request, you have escalation options in the Philippines:

Department of Trade and Industry (DTI) Consumer Affairs Group:

• File a complaint if Inman violates your rights under the Consumer Act of the Philippines
• The DTI investigates unfair business practices and can compel refunds
• Contact your regional DTI office or visit dti.gov.ph

Your bank or credit card issuer:

• File a chargeback dispute for unauthorised recurring charges
• Provide your cancellation confirmation email as proof
• The bank will freeze the dispute amount while they investigate

Bangko Sentral ng Pilipinas (BSP) Financial Consumer Protection Center:

• Escalate if your bank or credit card issuer does not resolve the dispute within 30 days
• The BSP protects consumers against unfair recurring billing

Conclusion: you have the power to cancel

Inman cancellation is not complex, but the process relies on you remembering three things: your renewal date, the 3-day buffer before that date, and saving your confirmation email. The company does not make cancellation deliberately hard, which puts them ahead of many competitors.

What you need to understand is that silence or delay is not refusal. If you do not see a confirmation email within a few hours, follow up by email or phone. If a charge appears after you cancelled, dispute it with your bank - do not assume it is permanent. The Consumer Act of the Philippines is on your side when you have proof.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they deserve, and understand their rights when companies ignore cancellation requests. You are not stuck, and you are not trapped. Use the step-by-step methods in this guide, keep your confirmation email, and take action within the timeline we have outlined.

If you run into problems, escalate to the DTI or your bank without hesitation. Stopee stands with you, and your right to cancel a subscription is absolute. Start today - mark your calendar, find your renewal date, and take back control of your spending.