Manage Jibjab

How to cancel jibjab and stop unwanted charges in the philippines

What is jibjab and why people cancel

Jibjab is a digital entertainment platform that lets you create personalized e-cards, animated GIFs, and short videos where your face appears in fun templates. The service operates on a freemium model: you get basic access for free, but premium features require a paid subscription that renews automatically every billing cycle. If you signed up quickly for a birthday card or holiday greeting and forgot about the recurring charge, you are not alone. At Stopee, we have helped thousands of consumers navigate exactly this situation.

How the subscription works

Jibjab memberships renew automatically unless you actively turn off auto-renewal in your account settings. The company is based in Los Angeles, so its terms of service and support are tied to United States operations, even though the service is accessible in the Philippines. Pricing appears in US dollars on the website, and your credit card or PayPal account will be charged in the currency Jibjab uses for billing, which may include conversion fees depending on your card issuer.

The paid membership gives you access to a broader template library, premium greetings for more occasions, and the ability to create and download higher-quality videos. Many Filipino users subscribe through the Jibjab website directly, but others subscribe via the Apple App Store or Google Play-and this distinction matters enormously when you cancel. If you subscribed through an app, you must cancel through that app's billing system, not through Jibjab's website or email support alone.

Common reasons people cancel jibjab

You might cancel because you used Jibjab for one event and do not need ongoing access. You may have forgotten about the subscription and noticed a surprise charge on your card. Some users find that the premium templates do not justify the monthly cost, or they prefer free alternatives like Canva or native device features. Others cancel because they tried the service once and had no intention of renewing. Whatever your reason, Stopee recognizes that cancellation should be straightforward-and it is, once you know the right steps.

Jibjab pricing and what you actually pay

Understanding what Jibjab costs helps you decide whether to keep or cancel the subscription.

Charges post in Philippine pesos (₱) when you use a local card, because your bank converts the US dollar amount. You may also see currency conversion fees added by your card issuer. This means the actual amount you pay in pesos is usually slightly higher than the advertised USD price. When you receive your bank statement, keep the transaction details handy-you will need them if you dispute a charge later.

Your consumer rights in the philippines

Filipino consumers are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights when dealing with subscriptions and automatic renewals.

What the consumer act protects you from

Republic Act No. 7394 requires that companies clearly disclose all material terms of a subscription before you agree to it, including the auto-renewal policy, the cost, and the cancellation process. The law also mandates that you must be able to cancel a subscription as easily as you signed up for it. If Jibjab made it harder to cancel than to subscribe, that may violate Philippine consumer law.

Additionally, the law protects you from unauthorized charges. If you cancelled your subscription and Jibjab charged you again anyway, you have the right to demand a refund plus damages. You also have the right to clear, timely information in English (or Filipino, if you request it) about your account status and renewal dates.

How to escalate a complaint if jibjab refuses to refund

If you cancel successfully but Jibjab continues to charge you, or if the company refuses to honor your cancellation request, file a complaint with the Department of Trade and Industry (DTI). The DTI handles consumer disputes in the Philippines and can compel Jibjab to refund unauthorized charges. You can lodge a complaint online at dti.gov.ph or visit your nearest DTI regional office with copies of your cancellation request, screenshots, and bank statements showing the unwanted charges.

Keep records of every cancellation attempt, email sent to support@jibjab.com, and response from Jibjab. These documents are your proof if you need to escalate. Stopee recommends saving screenshots of your account page before and after cancellation, plus the confirmation email from Jibjab (if one arrives).

How to cancel jibjab on the website

If you subscribed directly through Jibjab's website, follow this step-by-step process to disable auto-renewal and stop future charges.

1. Open your web browser and go to getjibjab.com.
2. Log in to your Jibjab account using your email and password.
   • If you forgot your password, use the "Forgot password?" link on the login screen.
   • Check your email (including spam folder) for the password reset link.
3. Click the profile icon or menu in the top right corner of the page.
4. Select "My Info" or "Account Settings" from the dropdown menu.
5. Look for the "Membership" or "Billing" section within your account settings.
6. Find the option labeled "Edit Auto-Renewal Subscription" or "Manage Subscription."
   • If this option does not appear, auto-renewal may already be disabled-this is good news.
   • If you see it, click it to proceed.
7. Click "Turn off auto-renewal" or the equivalent button to disable recurring charges.
8. Confirm your choice when Jibjab asks you to verify the cancellation.
9. Take a screenshot of the page showing that auto-renewal is now off. Save this as proof.
10. Check your email for a confirmation message from Jibjab.
    • Pro tip: Jibjab may not send a confirmation email immediately, so rely on the screenshot as your primary proof.

Warning: Disabling auto-renewal does not cancel your current subscription or trigger a refund for the current billing period. You will retain access until your paid period ends. After that date, your account reverts to free access. If you want your money back immediately, you must contact support@jibjab.com within 14 days of the charge and request a refund under Philippine consumer protection law.

How to cancel jibjab on mobile apps

If you subscribed through Apple App Store or Google Play, you must cancel through that platform's billing system, not through Jibjab's website or email.

Cancel on apple app store (iPhone or iPad)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Jibjab" in your active subscriptions list.
5. Tap "Jibjab" to open the subscription details.
6. Tap "Cancel Subscription" or the equivalent option.
7. Follow the prompts to confirm cancellation.
   • Apple may ask why you are cancelling; you can skip this step or provide brief feedback.
8. Confirm the final cancellation when prompted.
9. Take a screenshot showing that your subscription is now "Expired" or "Cancelled."
10. Check your email for an Apple confirmation receipt.
    • Pro tip: Apple sends a final receipt showing your cancellation date. Save this email permanently.

Cancel on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Jibjab" in your active subscriptions.
5. Tap "Jibjab" to see subscription details.
6. Tap "Cancel Subscription."
7. Confirm the cancellation when Google Play asks for final approval.
8. Take a screenshot proving the cancellation (the subscription page should show a cancellation date).
9. Wait for a confirmation email from Google Play, which may arrive within a few minutes or a few hours.
   • Pro tip: If you do not receive a confirmation email within 24 hours, log back into Google Play and verify that Jibjab no longer appears in your active subscriptions.

Warning: When you cancel through Apple or Google Play, the cancellation is final as of the date you confirm it. You retain access until the end of your current paid period (usually the next billing date). Google Play and Apple do not offer refunds for the current billing cycle unless the subscription was charged very recently (usually within 48 hours). To request a refund, you must contact Jibjab support directly and reference your App Store or Play Store order number.

Will you get a refund after cancelling jibjab

Refunds depend on when you cancel and how much time has passed since your charge posted.

Refund eligibility timeline

If you cancel within 14 days of being charged, you have a strong case for a refund under Philippine consumer protection law, which gives consumers a cooling-off period for automatic renewals. Send an email to support@jibjab.com with the subject line "Refund Request" and include your account email, the charge date, the amount charged, and your reason for cancelling. Keep your email simple and factual: "I cancelled my Jibjab subscription on [date] and request a refund of ₱[amount] charged on [date]."

If you cancel after 14 days have passed since the charge, a refund is less likely unless you can prove you did not authorize the charge, or the charge was an error. In this case, escalate to your bank or card issuer and file a dispute claiming an unauthorized subscription renewal.

How to request a refund from jibjab

1. Draft an email to support@jibjab.com with your full name, account email, and order date.
2. Explain clearly: "I cancelled my Jibjab subscription on [date]. I request a refund of ₱[amount] for the charge posted on [date]."
3. Attach screenshots of your cancellation confirmation and your bank statement showing the charge.
4. Reference the Consumer Act of the Philippines (Republic Act No. 7394) and your 14-day cooling-off right.
5. Send the email and save a copy for your records.
6. Expect a response within 2 to 5 business days (Jibjab's support typically replies within this window).

Pro tip: If Jibjab denies your refund request, do not give up. File a chargeback with your bank or card issuer, citing the cancellation and the unauthorized charge. Your bank can reverse the transaction on your behalf, and Jibjab will have to respond to your bank's inquiry.

What happens after you cancel jibjab

Cancellation can feel anticlimactic, so here is what actually changes in your account.

Once you disable auto-renewal or cancel through the App Store or Google Play, your premium access continues until the end of your current billing period. After that date, your account automatically downgrades to the free tier. You will lose access to premium templates, but your account itself remains active-you can still log in and use the free features. Any cards or videos you created while premium may or may not remain in your account; Jibjab does not clearly state their policy on this, so if you have work you want to keep, download it before your paid period expires.

Jibjab will not send you a reminder when your paid period is about to end. Mark the cancellation date on your calendar, then check your email and bank statement for the next few months to confirm that no new charges appear. If a charge does appear after cancellation, contact your bank immediately.

Common mistakes when cancelling jibjab

Cancellation mistakes often stem from confusion about which platform you used, or from misunderstanding what "cancelling" actually does. Let us walk through the traps so you avoid them.

Mistake 1: emailing support instead of using the website or app

Many people email support@jibjab.com and ask Jibjab to cancel their subscription. This does not work reliably. Emailing creates a support ticket, and Jibjab may take days to respond-meanwhile, your next charge could post. Always cancel through the website account dashboard or the app's billing system yourself. Only email support if you need a refund or if the cancellation button fails to work.

Mistake 2: cancelling on the website when you subscribed via the app store

This is the most common error. If you subscribed through Apple App Store or Google Play, cancelling on the Jibjab website does nothing. Your subscription exists in the App Store or Play Store's billing system, so you must cancel there. Disabling auto-renewal on the website will not prevent the app store from charging you. Stopee sees this mistake repeatedly because users assume all cancellations happen in one place.

Mistake 3: assuming your free trial cancellation prevents a charge

If you accepted a free trial offer, it automatically converts to a paid subscription unless you cancel before the trial ends. Simply not using the app is not the same as cancelling. You must actively turn off auto-renewal before the trial period expires. If you miss the deadline and are charged, contact support and request a refund citing the trial conversion surprise.

Mistake 4: not saving cancellation proof

Screenshots are your legal proof if Jibjab charges you again or if you need to dispute a charge. After cancelling, capture a screenshot showing that auto-renewal is off or that the subscription status shows "Cancelled." Save this image for at least six months. If you also received a confirmation email from Apple, Google Play, or Jibjab, save that too.

How to stay safe and prevent future unauthorized charges

Cancellation is only the first step. These actions protect you from surprise charges in the future.

1. Review your monthly bank or credit card statement line by line. Jibjab charges appear as "Jibjab" or "Get Jibjab" on your statement.
2. Set a phone reminder for the same day each month to review subscriptions. This catches any billing errors quickly.
3. Check your App Store and Google Play subscription lists every three months. Log in and verify that cancelled subscriptions do not reappear.
4. Use a dedicated credit card for free trials and subscriptions, rather than your main card. This makes it easier to spot suspicious charges.
5. Keep your email address current in your Jibjab account so you receive billing notifications and cancellation confirmations.
6. Save all cancellation emails and screenshots indefinitely. Create a folder on your computer or phone for subscription records.

Cancellation checklist for jibjab

Use this checklist to verify you have completed every step correctly.

How stopee can help you cancel subscriptions with confidence

Navigating subscription cancellations-whether Jibjab, streaming services, or app-based memberships-can be frustrating when the process is unclear or when charges continue after you cancel. Stopee is a consumer advocacy platform dedicated to helping people like you take control of unwanted subscriptions and recurring charges. Our team of subscription specialists has guided thousands of Filipino consumers through cancellations, refund requests, and disputes with companies that refuse to honor cancellation requests.

At Stopee, we understand that your time and money matter. We provide step-by-step guides, clear contact information for support teams, and your rights under Philippine consumer law so you are never caught off guard. Whether you need help with Jibjab specifically or are dealing with multiple subscriptions, Stopee offers resources to simplify the process and protect your finances.

Visit Stopee.com today to explore our complete library of cancellation guides, consumer rights information, and tools to audit your active subscriptions. Stopee has helped thousands of consumers cancel unnecessary subscriptions and recover thousands of pesos in unauthorized charges-and we are here to help you succeed too.

Where to send cancellation or support requests to jibjab

If you need to contact Jibjab directly for support, refunds, or to escalate a cancellation issue, use the official contact information below.

When you email Jibjab, include your full name, account email address, the date of the charge you are disputing, and the amount in both USD and PHP. Be specific and factual. Reference the Consumer Act of the Philippines if you are requesting a refund within 14 days of a charge. Keep a copy of every email you send and every response you receive.

If Jibjab does not respond to your refund request within 7 days, or if they refuse to refund a charge that violates your consumer rights, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. The DTI can compel companies to honor refunds and may impose penalties on businesses that violate consumer protection law.