Manage Kapwing

How to cancel kapwing and stop recurring charges in the philippines

What is kapwing and why people cancel

Kapwing is a web-based video and image editing platform built for quick content creation-subtitles, resizing, clipping, text-to-speech, and team collaboration all in one browser window. The service runs on auto-renewal plans, which means if you don't cancel actively, your subscription renews automatically on your billing date and charges your payment method again. This is why many users in the Philippines find themselves billed unexpectedly, even after they thought they were done with the service.

The company is headquartered in San Francisco, United States, and offers both free and paid tiers. Once you upgrade to a paid plan-whether Pro or Business-you enter an automatic billing cycle with no minimum commitment period. That's the good news: you can cancel anytime without early termination fees. The catch is that Kapwing renews automatically, so cancellation requires an active step on your part before the next billing date, or you'll be charged again.

What you actually pay for in the philippines

Kapwing's paid plans unlock features that the free tier blocks. Most users upgrade when a project suddenly hits a limit-like a watermark they didn't expect, or a video length restriction during an urgent job. Understanding what you're paying for helps you decide whether you really need the subscription, or whether you should cancel and use the free version instead.

* Prices converted to PHP at current market rates; actual billing may vary slightly depending on your payment method and time of purchase.

Why you should cancel kapwing

You might cancel because you've finished a project, found a cheaper alternative, or discovered the free tier covers what you actually need. You might also cancel if you keep hitting the same limitations and realize the plan doesn't fit your workflow. Some users cancel because support responses are slow (email-only, with hours limited to Monday-Friday 10 AM-4 PM PST), making it harder to troubleshoot problems. In the Philippines, that time zone difference can feel frustrating.

Other reasons to cancel include: you've upgraded during a temporary rush and now realize you don't need it; you're trying a competitor like Adobe Express, DaVinci Resolve, or Movavi; or you simply can't justify the recurring charge month-to-month. Whatever your reason, Stopee understands that cancellation should be straightforward-and it is, once you know where to look.

How to cancel kapwing without getting charged again

The cancellation process on Kapwing's website is direct, but the path isn't always obvious, and many users miss their cancellation deadline and get charged anyway. This section walks you through every step, every platform, and every trap to avoid.

Prepare before you cancel

Take five minutes now to avoid confusion and regret later. You need to know your exact billing date, confirm which workspace holds your paid plan, and save any work you might need after downgrading.

• Find your billing date: Log into Kapwing, go to your workspace Settings, open Billing, and look for "Next billing date" or "Renewal date". Write this down or screenshot it.
• Check which workspace has the paid plan: If you belong to more than one workspace in Kapwing, only the workspace with the active paid subscription will show a Billing tab. This is the workspace where you must cancel-not in your general profile.
• Save your work: Export any videos, subtitles, brand assets, or project files you need. After you downgrade to the free tier, you may lose access to certain features or higher quality exports.
• Note your subscription platform: Did you subscribe via the web (kapwing.com), the iOS App Store, or Google Play on Android? Cancellation steps differ depending on where you bought it.

Cancel kapwing via the web (kapwing.com)

This is the primary cancellation method and works if you subscribed directly on the website. Follow these steps exactly, in this order, to avoid missing your cancellation deadline.

1. Log into Kapwing at kapwing.com with your email and password.
   • Make sure you're logged into the correct account (if you have multiple).
   • If you're in a team workspace, confirm you're in the workspace with the paid plan.
2. Open workspace Settings by clicking your profile icon (top right) and selecting Settings.
   • If you see "Settings" in a dropdown menu, click it. Do not click your general profile settings.
3. Navigate to the Billing tab by clicking Billing or Subscription on the left menu.
   • If you don't see a Billing tab, you're in a workspace without a paid plan. Go back and check another workspace if you have multiple.
4. Locate Cancel Subscription at the bottom of the Billing page, and click the Cancel Subscription button.
   • Kapwing may show a confirmation message asking why you're leaving (optional feedback).
   • You may also see a discount offer to keep you subscribed-only accept if you genuinely want to stay.
5. Confirm the cancellation by clicking Yes, cancel my subscription or the final confirmation button.
   • Do not close the page until you see a success message (e.g., "Your subscription has been cancelled" or "You'll be downgraded to Free on [date]").
6. Check your email within 5-10 minutes for a cancellation confirmation from Kapwing (typically from help@kapwing.com).
   • Warning: If you don't receive a confirmation email, log back into Billing and verify that the Cancel button is gone and your plan now shows "Free". If it still shows "Pro" or "Business", the cancellation didn't complete-repeat the steps.

Pro tip: Cancel at least 24 hours before your next billing date. Kapwing processes cancellations immediately, but if your renewal date is within hours, a charge may still go through while your cancellation is processing. If this happens, you'll need to request a refund (see the Refund section below).

Cancel kapwing via the app store (iPhone or iPad)

If you subscribed through Apple's App Store, you must cancel through the App Store, not the Kapwing website. Cancelling on the web won't stop App Store billings.

1. Open the App Store app on your iPhone or iPad.
   • Do not use the Kapwing app itself.
2. Tap your profile icon (bottom right corner) to go to your account.
3. Select Subscriptions from the menu.
4. Find Kapwing in your active subscriptions list and tap it.
5. Tap Cancel Subscription (or Edit Subscription, then Cancel).
6. Confirm your cancellation reason (Apple asks this for feedback) and tap Confirm or Cancel Subscription.
7. Verify the cancellation by checking that Kapwing no longer appears in your active subscriptions list. A cancellation confirmation email from Apple will arrive within minutes.

Warning: The App Store does not allow you to cancel on Kapwing's website if you subscribed through Apple. You must use the App Store app. If you cancel on the website but subscribed via App Store, the charges will continue.

Cancel kapwing via google play (Android)

If you subscribed through Google Play on an Android device, follow these steps to cancel through Google Play, not through Kapwing's website.

1. Open the Google Play app on your Android phone or tablet.
   • Do not cancel within the Kapwing app itself.
2. Tap your profile icon (top right) and go to Payments and subscriptions.
3. Select Subscriptions from the menu.
4. Find Kapwing in your active subscriptions and tap it.
5. Tap Cancel subscription and confirm your choice.
6. Verify cancellation by checking that Kapwing no longer appears in your subscriptions. Google Play will send you a cancellation confirmation email.

Pro tip: If you subscribed on both the web and Google Play, you must cancel both separately. Check your Kapwing Billing page on the website AND your Google Play subscriptions to be sure.

What happens after you cancel kapwing

Cancellation doesn't mean instant loss of access. Understand exactly what you can and cannot do after you hit that Cancel button, so you're not caught off guard.

Your access after cancellation

Once you cancel, Kapwing immediately downgrades you to the Free plan. You can continue using the free features right away, but you lose access to premium features and higher quality exports. You'll still have access to any projects or assets you created during your paid subscription, but you won't be able to use them at the Pro or Business quality level once the cancellation takes effect.

Your subscription remains active until your next scheduled billing date. For example, if you cancel on March 15 and your renewal date is March 28, you keep your Pro or Business access until March 27 at 11:59 PM. After that, you drop to Free. Kapwing does not offer pro-rata refunds for the remaining days of your subscription-once you cancel, you've paid for the full billing cycle.

• Free plan access starts immediately after cancellation confirms.
• Premium features (no watermark, 4K output, longer videos, more AI minutes) are disabled at your next renewal time.
• Projects and exported assets remain in your account history.
• No data is deleted unless Kapwing's terms change or you manually delete your account.

Getting a refund after you cancel

Kapwing does not offer automatic refunds after cancellation. However, Philippine consumer law (the Consumer Act of the Philippines, Republic Act No. 7394) and international payment processor rules may allow you to dispute a charge if Kapwing either failed to deliver the service, or renewed your subscription after you cancelled.

When to request a refund: Request a refund immediately if (1) Kapwing charged you again after you cancelled, (2) you were charged for a plan you didn't authorize, or (3) you cancelled before your renewal date but were still billed. Kapwing has a 30-day refund window for disputed charges in some cases, though this is not guaranteed.

How to request a refund: Email help@kapwing.com with your account email, the charge date, the amount, and a clear explanation (e.g., "I cancelled on March 10, but you charged me again on March 28"). Include a screenshot of your cancellation confirmation email or your Billing page showing cancellation. Expect a response within 5-10 business days, though responses from Kapwing can sometimes take longer due to their email-only support model.

If Kapwing refuses the refund, escalate your dispute through your payment method: If you paid by credit card, contact your card issuer and file a chargeback. If you paid via PayPal, open a dispute in PayPal Resolution Center. If you paid via debit card or bank transfer, contact your bank and request a transaction dispute. The bank or payment processor can often reverse charges that violate consumer protection law.

Your consumer rights and how to enforce them

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel recurring charges and to receive clear billing information. Kapwing must honor these rights, even though the company is based in the United States.

Rights you have as a consumer in the philippines

• Right to clear billing information: Kapwing must show you the exact renewal date, plan name, and price before you upgrade. During your subscription, you can access this information anytime in your account.
• Right to cancel without penalty: Republic Act No. 7394 prohibits unreasonable early termination fees. Since Kapwing has no minimum commitment period, you can cancel anytime without a penalty.
• Right to stop automatic renewal: Kapwing must provide a simple, non-deceptive way to cancel, which it does (the Cancel Subscription button). The cancellation path must not be deliberately hidden.
• Right to dispute unauthorized charges: If Kapwing charges you after you cancelled, or charges your card without clear consent, you can dispute the transaction with your bank or payment processor.
• Right to accurate service delivery: If Kapwing fails to deliver the features promised (e.g., you pay for 4K but receive 720p only), you may be entitled to a refund or service credit.

How to escalate if kapwing ignores your cancellation

If you followed the cancellation steps correctly and Kapwing charged you again anyway, or if they refuse to refund a disputed charge, you have escalation options.

1. Document everything: Save screenshots of your cancellation confirmation, your Billing page, your confirmation email from Kapwing, and your bank statement showing the charge.
2. Email Kapwing's support twice: First email to help@kapwing.com with your refund request and all screenshots. If no response within 10 business days, send a follow-up email marked "URGENT: Billing Dispute - [Your Account Email]".
3. File a chargeback with your payment provider: Contact your credit card company, bank, or PayPal and file a dispute claiming unauthorized billing or failure to cancel. Provide your cancellation confirmation as evidence.
4. Report to the National Privacy Commission (NPC): If Kapwing also mishandles your personal data or payment information, you can file a complaint with the NPC (www.npc.gov.ph). This is separate from billing disputes but may accelerate Kapwing's response.
5. Contact a consumer advocacy organization: Stopee and similar consumer advocacy platforms in the Philippines can escalate complaints on your behalf. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by coordinating with companies directly.

Common mistakes people make when cancelling kapwing

Cancellation feels simple until something goes wrong-and often, the mistake was made during the cancellation process itself, not by Kapwing. Here are the traps that catch most users.

Mistake 1: cancelling in the wrong workspace

If you belong to multiple Kapwing workspaces (perhaps one for personal projects and one for your team), you must cancel in the workspace that actually holds the paid plan. Many users open Settings in their general profile, don't see a Billing tab, and assume their subscription is gone. In reality, the subscription is in a different workspace they forgot about, and it renews silently.

Fix: Before you cancel, go to Settings and look for the Billing tab. If you don't see it, click the workspace selector (top left) and try another workspace. Only the workspace with the active subscription will show the Billing tab.

Mistake 2: cancelling on the web when you subscribed on the app store or google play

The most common reason for unexpected charges after "cancellation" is that users cancelled on the Kapwing website but subscribed through the App Store or Google Play. These are separate billing systems. Cancelling on the website does nothing if your payment comes from Apple or Google.

Fix: Check where you subscribed. If you're unsure, go to your Kapwing Billing page. If it says "Free," you're already cancelled on the web. Then check the App Store (iPhone) or Google Play (Android) and search for Kapwing in your active subscriptions. If it's there, cancel it through the App Store or Google Play app-not through Kapwing's website.

Mistake 3: cancelling on the renewal date or after

Kapwing renews your subscription at a specific time on your renewal date. If you click Cancel Subscription at 9 PM on your renewal date, but the renewal happens at midnight the same day, you may be charged anyway. The cancellation will process, but the charge already went through.

Fix: Cancel at least 24-48 hours before your renewal date. To find your exact renewal date, go to Billing and look for "Next billing date" or "Subscription renews on." Write it down and set a phone reminder three days before.

Mistake 4: not saving your work before downgrading

Once you downgrade to Free, you lose access to premium export features (like 4K, no watermark, longer videos). If you have projects created during your paid subscription, they're still in your account, but you can't export them at the quality level you created them in.

Fix: Before you click Cancel, export any final videos or assets you need. Save them to your computer or cloud storage. After cancellation, you can always re-import and re-edit with free features, but you lose the high-quality files.

Mistake 5: ignoring your cancellation confirmation email

Kapwing sends a confirmation email after you cancel. Some users don't check it and therefore don't notice if the cancellation actually failed. If the email says "Your subscription is active" instead of "Your subscription has been cancelled," the cancel button probably didn't work.

Fix: Check your email within 5-10 minutes of clicking Cancel. If you don't see a confirmation, log back into Kapwing Billing and check whether the Cancel button is still there. If it is, try cancelling again. If you see a confirmation email but it says your subscription is still active, contact help@kapwing.com immediately with the email as proof.

Checklist: cancelling kapwing step-by-step

Use this checklist to make sure you've done everything correctly and won't be surprised by a charge next month.

Pricing comparison: is kapwing worth it?

Before you cancel, consider whether the cost is really the problem, or whether you could downgrade to a lower-tier plan instead. Sometimes users cancel because they chose the wrong plan level, not because they don't need Kapwing at all.

If you're paying for Business but only use Pro features, downgrade instead of cancelling. Log into Billing, click Change Plan, and select Pro. You'll save ₱1,200-₱1,600 per month without losing the features you actually use.

Kapwing's support and contact information

If you have questions during cancellation or need to request a refund, here's how to reach Kapwing:

• Email support: help@kapwing.com (Response time: 5-10 business days; no live chat available)
• Phone support: +1 (415) 390-6064 (Hours: Monday-Friday, 10 AM-4 PM PST; note the US time zone)
• Mailing address: 255 Golden Gate Ave, San Francisco, CA 94102, United States
• Web: kapwing.com (no live chat or in-app support)

For users in the Philippines, email is your most practical option, though response times may feel slow due to the time zone difference and email-only support model. Stopee recommends including your account email, the charge date, and screenshots in your first email to help Kapwing respond faster.

Why stopee can help you cancel kapwing with confidence

Cancelling a subscription shouldn't require a manual and a phone call, but for many services, it does. That's where Stopee comes in. Stopee is a consumer advocacy platform built to guide you through cancellations step-by-step, help you understand your consumer rights, and escalate disputes when companies ignore your cancellation requests. If you've tried cancelling Kapwing and the company billed you again, or if you're unsure whether your cancellation actually went through, Stopee can help you document the problem and escalate it to Kapwing directly or to your payment processor. Stopee has helped thousands of consumers in the Philippines and beyond cancel subscriptions like Kapwing, recover refunds, and take back control of their recurring charges. Visit stopee.com to learn more about how we support consumers when companies make cancellation difficult.

Final summary: cancelling kapwing is simple if you know the steps

Kapwing does not lock you into a contract, charge early termination fees, or hide its cancellation button. What it does do is renew automatically unless you stop it. If you follow the steps above-confirm your renewal date, cancel in the correct workspace on the correct platform, save your work, and check your email for confirmation-you'll cancel without incident. If Kapwing charges you after you cancel, or if support is unresponsive, your bank or payment processor can reverse the charge under Philippine consumer protection law. You have the right to cancel anytime, to dispute unauthorized charges, and to receive clear billing information. Use that power, and don't let a subscription you don't need drain your account every month.