Manage Lawdepot

How to cancel lawdepot and stop auto-renewal charges in the philippines

What lawdepot is and why people cancel

Lawdepot is an online legal document platform that lets you create templates for wills, leases, contracts, and business forms using a guided question-and-answer system. The service operates on a subscription model with a catch: a free 7-day trial that converts to paid membership automatically if you do not cancel before the trial ends.

Many Filipino users sign up for the free trial to download one or two documents, then discover they were charged without warning. The trial costs ₱0.00 upfront, but after 7 days it becomes a recurring subscription at approximately ₱2,769 per month (₱1,978 for the Essentials plan, or ₱8,807 annually for the Pro tier). This is the primary reason people reach out to Stopee seeking cancellation guidance: unexpected auto-renewal charges.

The auto-renewal trap and why timing matters

Lawdepot's business model depends on subscription renewal. The platform does not charge an early termination fee, but it relies on users forgetting to cancel before their billing date arrives. If you used the free trial and took no action, your payment method (credit card or debit card) will be charged automatically when day 8 begins.

The frustration intensifies because customer support hours are Monday to Friday, 8 am to 7 pm Eastern Time, which typically falls late evening or early morning in the Philippines. By the time many Filipino users wake up to contact support, the charge has already posted. This is why Stopee emphasizes cancellation before your renewal date, not after.

Who should cancel lawdepot

You should cancel immediately if you downloaded all the documents you needed, or if you no longer use the platform. You should also cancel if you signed up for the free trial with no intention of paying, or if you cannot justify the monthly cost. Additionally, if you are on an annual plan and prefer to try alternatives, cancelling within the refund window protects your money.

Conversely, keep your subscription if you regularly generate legal documents, need unlimited downloads and edits, or rely on Lawdepot's category-based templates for your business or personal affairs.

Lawdepot pricing and plan structure

Understanding your current plan is essential before you cancel, because renewal dates and refund eligibility depend on which tier you selected.

If you are on the annual Pro plan and cancel within 30 days, you may be eligible for a full refund. Monthly plans and the Essentials tier have no refund guarantee, but cancelling before your renewal date stops future charges. Single document purchases are non-refundable because they are one-time, not recurring subscriptions.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, including hidden charges and failure to honour cancellation requests. Under this law, Lawdepot must honour your cancellation within a reasonable timeframe and stop billing you immediately.

Key protections you have include the right to clear, truthful information about subscription terms before you are charged, the right to cancel without penalty or complex barriers, and the right to a refund if the company violates these terms or fails to process your cancellation. If Lawdepot continues to charge your card after you cancelled, you have grounds to escalate to the Department of Trade and Industry (DTI) or pursue a chargeback with your bank.

Stopee recommends keeping screenshots of your cancellation confirmation and any communication with Lawdepot, because these documents are your proof if you need to file a complaint or dispute a charge. The DTI's Consumer Complaints Office is your escalation point if Lawdepot refuses to acknowledge your cancellation or refund claim.

How to cancel lawdepot: step-by-step methods

Lawdepot offers one primary cancellation route: through your online account. There is also a mailing address for registered mail if the online method fails or if you need a paper trail for dispute purposes.

Method 1: cancel via your lawdepot account online

This is the fastest and most direct route. You will need your login email and password, and it takes roughly 5-10 minutes.

1. Go to lawdepot.com and log in with your email address and password.
   • If you forgot your password, click "Forgot password?" and follow the email link to reset it.
   • Do this on a device with a full keyboard (desktop or laptop preferred) to avoid login errors.
2. Click on your account icon or profile menu (usually in the top-right corner).
   • Look for "My Account," "Account Settings," or a gear icon.
   • If you see a dropdown menu, select "Account Settings" or "Manage Subscription."
3. Navigate to the Subscription or Billing section.
   • You will see your current plan name, renewal date, and payment method.
   • Take a screenshot of this page for your records.
4. Look for the Cancel Subscription button or link.
   • This is usually at the bottom of the Subscription section or labeled "Cancel my subscription."
   • Click it.
5. Confirm your cancellation when prompted.
   • Lawdepot may ask why you are cancelling. You can skip this or provide brief feedback.
   • Read any final warnings about access being revoked and make sure you have downloaded all documents first.
   • Click the final "Confirm cancellation" or "Yes, cancel my subscription" button.
6. Save your confirmation screen and wait for a confirmation email.
   • Lawdepot will send you an email within minutes confirming that your subscription is cancelled.
   • Take a screenshot of this email and save it to a folder on your computer or cloud storage.
   • This is your proof of cancellation if a billing dispute arises.

Pro tip: Do this cancellation at least 2 days before your renewal date. If you cancel on the same day as your renewal, the charge may have already posted, and you will need to request a refund.

Method 2: cancel via registered mail (if online method fails)

If the online cancellation does not work, or if Lawdepot continues to charge you after you cancelled, send a registered letter to Lawdepot's corporate office. This creates a dated, traceable record of your cancellation request.

1. Prepare a formal cancellation letter.
   • Include your full name, email address, phone number, account email, and current subscription plan.
   • State clearly: "I am requesting immediate cancellation of my Lawdepot subscription effective today. Please confirm this cancellation within 5 business days."
   • Include the date of your request.
   • Keep a copy for yourself.
2. Address the letter to Lawdepot's corporate office in Canada.
   • Lawdepot Corp., 200-1015 Fort Street, Victoria, BC V8V 3K5, Canada
   • Use registered mail (Registered Mail with Return Receipt) through the Philippine postal service or a courier like LBC, 2Go, or Ninja Van.
   • Save the receipt and tracking number.
3. Send the letter and track its delivery.
   • Keep the tracking number and the receipt showing when the letter was sent and when it arrived.
   • Lawdepot must respond within 5 business days of receipt.
4. If Lawdepot does not respond or continues to charge, escalate to your bank and file a dispute.
   • Call your credit card or debit card issuer and report the unauthorized charges.
   • Provide copies of your cancellation letter, tracking receipt, and the confirmation email (if you have it).
   • The bank will open a chargeback dispute on your behalf.

Warning: Registered mail can take 2-4 weeks to reach Canada. Do not rely on this method alone if your renewal date is within 7 days. Cancel online first, then send the registered letter as backup if charges continue to appear.

What happens after you cancel lawdepot

Cancellation is immediate, but you deserve clarity on what comes next.

Access and document preservation

Once you confirm cancellation, your access to the Lawdepot platform ends immediately. You can no longer create new documents, edit existing ones, or download files. This is why it is critical to download all finished documents before you click the final cancel button.

If you realize after cancellation that you need to download a document, contact Lawdepot support within 7 days. Some users report success requesting a brief access window to retrieve forgotten files. However, do not count on this; download everything before you cancel.

Refunds and billing stops

If you cancelled before your renewal date, no further charges will appear on your card. If you were charged and then cancelled (a common scenario), you are eligible for a refund under the Consumer Act of the Philippines if the charge was unauthorized or if Lawdepot failed to process your cancellation request promptly.

Contact Lawdepot support via email to request a refund, providing your account details and the date you cancelled. Stopee recommends being specific: "I cancelled my subscription on [date] but was charged ₱2,769 on [billing date]. I request a full refund to my card on file." Keep a copy of this email for your records.

If Lawdepot refuses the refund, escalate to your bank with your cancellation proof, and file a chargeback. Under Philippine consumer law, the burden is on Lawdepot to prove you authorized the charge after cancellation, which they cannot do.

Common mistakes that delay cancellation or result in re-billing

Cancelling should be straightforward, but small missteps can leave you vulnerable to surprise charges. Stopee has identified the patterns that trap users.

Mistake 1: cancelling but not confirming

Many users click "Cancel" and assume the process is complete without waiting for the confirmation screen or email. They do not realize the subscription is still active until the next billing date arrives. Always stay on the page until you see a final confirmation message, and always wait for and save the confirmation email.

Mistake 2: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge may have already been authorized and processed. It can take 1-3 business days for the cancellation to stop the auto-renewal. Cancel at least 3 days before your renewal date to be safe, particularly if it is a Friday or the day before a Philippine public holiday.

Mistake 3: forgetting to download documents first

You cannot access your documents after cancellation. If you need a contract, lease, or will you created in Lawdepot, download it as a PDF before you cancel. There is no grace period, and Lawdepot does not email you copies after the fact.

Mistake 4: not tracking your renewal date

Write down the date your subscription renews. Set a phone reminder 3 days before that date. This simple step prevents the "I forgot and got charged" scenario that frustrates so many users. Stopee recommends using your phone's built-in calendar app to set a recurring annual reminder if you are considering keeping the subscription.

Mistake 5: assuming chat support can cancel for you

Lawdepot's chat and email support can answer questions, but they cannot initiate cancellation on your behalf through their system. You must do it from your account. However, if cancellation fails or you face resistance, support can escalate your request or process a manual cancellation, so do not hesitate to reach out if the online method does not work.

Refunds and how to claim them

Lawdepot does not offer automatic refunds for monthly plans or the Essentials tier once the subscription has begun. However, the Pro annual plan includes a 30-day refund window from purchase, and the Consumer Act of the Philippines entitles you to a refund if the company breaches its obligations.

30-day refund window (annual pro plan only)

If you purchased the Pro annual plan and cancel within 30 days, Lawdepot will issue a full refund to your original payment method. To qualify, you must cancel through your account (as described above) and request the refund in writing via email to support. Provide your subscription purchase date and cancellation date; refunds are typically processed within 5-10 business days.

Unauthorized billing refund (all plans)

If Lawdepot charged you after you cancelled, or if you did not authorize the charge, you are entitled to a refund under Philippine consumer law. Escalate by contacting your bank, filing a chargeback dispute, and submitting a complaint to the DTI Consumer Complaints Office. Stopee recommends pursuing the bank chargeback first because it is faster and protects your card account.

How to request a refund from lawdepot

Email Lawdepot support with this subject line: "Refund request for unauthorized billing." Include your account email, the charge date, the amount, a brief explanation (e.g., "I cancelled my subscription on [date] but was charged on [date]"), and a request for a refund to your original card. Request a response within 5 business days and keep a copy of the email.

If Lawdepot does not respond or refuses, file a complaint with the DTI at www.dti.gov.ph or visit your nearest DTI Consumer Complaints Office. Provide copies of your email, bank statement, and cancellation confirmation. The DTI investigates free of charge and has authority to compel refunds under the Consumer Act of the Philippines.

Before and after cancellation checklist

Use this checklist to ensure you do not miss a critical step.

When to contact support and how to escalate

Most cancellations succeed on the first try through your account. However, sometimes the button does not work, or charges continue after you cancelled. Here is how to escalate.

Level 1: lawdepot support

If the online cancellation fails or does not process, contact Lawdepot support through their Help Center at lawdepot.com/Help. Submit a ticket with the subject "Cancellation request" and include your account email, subscription plan, and the date you attempted to cancel. Support hours are Monday to Friday, 8 am to 7 pm ET (Thursday/Friday 8 pm to 4 am PST Philippines time). Response typically takes 24-48 hours.

Level 2: bank or payment provider

If Lawdepot charges you after cancellation and does not refund within 7 days of your cancellation, contact your bank or credit card issuer. File a chargeback dispute and provide your cancellation confirmation email. The bank will investigate and reverse the charge if it was unauthorized after cancellation.

Level 3: DTI consumer complaints office

If Lawdepot refuses to refund or honor your cancellation, file a formal complaint with the Department of Trade and Industry. Visit the DTI Consumer Complaints Office website or call the DTI hotline. Provide copies of your cancellation confirmation, bank statements, emails, and the company's refusal. The DTI will order Lawdepot to refund you under the Consumer Act of the Philippines.

Lawdepot cancellation address and contact information

If you need to send a registered letter or need to identify Lawdepot's corporate address for escalation purposes, use this information.

Final summary: take control of your cancellation today

Cancelling Lawdepot is straightforward if you act before your renewal date and keep proof of your cancellation. Log into your account, navigate to Subscription Management, click Cancel, and save your confirmation email. That is the entire process for most users.

The real risk is inaction. The free 7-day trial is a deliberate business model designed to convert passive users into paying subscribers. If you do not cancel before day 8, your card is charged automatically. If you cancel but do not save proof, you have no defense if Lawdepot disputes your refund claim or if charges continue.

Your consumer rights under Philippine law (Republic Act No. 7394) protect you, but you must enforce them. Document everything, cancel early, and escalate to your bank or the DTI if needed. Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following exactly these steps. You have the power to stop recurring charges-exercise it today, and contact Stopee if you need guidance on next steps.