Manage Loopsie

How to cancel loopsie and stop charges on your philippine account

Understanding loopsie and why you might want to cancel

Loopsie is a subscription-based creative editing app that offers AI-powered image effects, animated looping visuals, and social media content tools. The service operates through the Apple App Store in the Philippines, with pricing displayed in Philippine pesos (₱). If you've signed up for a Loopsie subscription and now want to stop the charges, you're not alone-many users find the cancellation process confusing because the app doesn't make it obvious that deleting the app won't stop your billing.

What loopsie charges you for

Loopsie operates as a recurring subscription service, not a one-time purchase. When you pay for Loopsie, you're paying for access to premium creative tools-advanced AI effects, professional editing capabilities, and export features tied directly to your subscription status. The app offers multiple subscription tiers at different price points.

Pro tip: These prices come from the Apple App Store listing visible in the Philippines. If you subscribed through a different platform (web browser or Android), your actual charges may differ. The monthly plan at ₱499.00 is the most common entry point for Filipino users.

Why cancelling loopsie matters in the philippines

Loopsie renews automatically every billing cycle until you actively cancel. If you stop using the app but don't cancel your subscription, the charges will keep hitting your payment method-whether that's a debit card, credit card, GCash, or Maya wallet. Many Filipino users discover unwanted recurring charges weeks or even months after they stopped using the app. That's exactly where Stopee helps: our guides walk you through the cancellation process step-by-step so you can avoid surprise charges.

According to research on consumer app complaints in the Philippines, lack of transparency around auto-renewal terms is one of the top reasons users feel frustrated. Loopsie's official terms page (loopsie.com/terms) doesn't clearly outline the full cancellation flow, refund eligibility, or auto-renewal clauses in plain language. That's why taking control of your cancellation yourself-rather than waiting for customer support-is often your fastest path to stopping charges.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods or services, including digital subscriptions like Loopsie. Understanding your rights empowers you to cancel confidently and request refunds when you're entitled to them.

What the consumer act of the philippines says about subscriptions

Under RA 7394, businesses that sell subscriptions must clearly disclose the terms, price, auto-renewal clause, and cancellation method before you pay. If Loopsie's terms aren't clear enough for you to understand how to cancel or when you'll be charged next, that lack of transparency is actually a violation of consumer protection law. You have the right to demand a clear explanation and to pursue a refund if the service failed to meet legal standards for disclosure.

Additionally, if you cancel within 14 days of your initial purchase and haven't yet received significant value from the service, you may be entitled to a refund under the Consumer Act's cooling-off provisions. Even if you're past 14 days, if Loopsie charged you without your explicit consent or misled you about auto-renewal, you have grounds to dispute the charge with your bank or payment provider.

When to escalate to the department of trade and industry

If Loopsie refuses your refund request or ignores your cancellation request after you've submitted it in writing, you can file a formal complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI's Consumer Protection Group will investigate the company on your behalf. Document every email you send to Loopsie support, every screenshot of the app, and every failed cancellation attempt-these become your evidence if you need to escalate.

Stopee recommends keeping a paper trail of all your communications with Loopsie. Screenshot your account page, save your receipt emails, and copy the exact date and time you attempted to cancel. That documentation is your strongest tool if you need to file a complaint with the DTI or dispute a charge with your bank.

How to cancel loopsie: step-by-step by platform

Your cancellation method depends on where you subscribed-the Apple App Store is the primary platform for Philippine users, but you may have signed up through a web account or Android device. Cancel only through the same platform where your billing happens; cancelling in the wrong place won't stop your charges.

Cancel loopsie through the apple app store (iPhone users in the philippines)

Most Filipino Loopsie users subscribe through the Apple App Store on iPhone. This is the clearest and fastest cancellation path because Apple manages the subscription directly and provides a transparent process.

1. Open the Apple App Store on your iPhone
2. Tap the account icon (your profile picture) in the top-right corner
3. Select "Subscriptions"
4. Scroll down and tap "Loopsie"
5. Tap "Cancel Subscription"
   • Apple will show you your next billing date
   • Read the cancellation summary carefully
   • Tap "Confirm" to complete the cancellation
6. You'll receive a confirmation screen; screenshot this immediately
7. Check your email for a cancellation confirmation from Apple (this arrives within minutes)

Warning: Cancelling on the App Store stops future charges, but you retain access to Loopsie's premium features until the end of your current billing cycle. You will not receive a refund for the time remaining in your subscription period unless you meet the 14-day refund window. Your access ends automatically on your next renewal date.

Pro tip: If you don't see a "Cancel Subscription" button, your subscription may already be cancelled or you may have a lifetime purchase (which cannot be cancelled). If you're still being charged after following these steps, contact Apple Support directly at support.apple.com.

Cancel loopsie through a web account (if you signed up directly)

If you signed up for Loopsie through a web browser and created an account at loopsie.com (not through the App Store), you must cancel through your Loopsie account page.

1. Go to loopsie.com and sign in with your email and password
2. Navigate to your account settings or billing section
   • Look for "Account", "Profile", "Billing", or "Subscription" in the menu
   • If you don't see these options, email support@useloops.com with the subject line "Cancel my subscription" and your account email address
3. Click "Manage Subscription" or "Cancel Plan"
4. Select your reason for cancellation (optional but helpful for feedback)
5. Confirm the cancellation by clicking the final confirmation button
6. Screenshot the confirmation page and save the URL
7. Within 24 hours, check your email for a cancellation confirmation from Loopsie

Warning: Loopsie's web interface is not always transparent about the cancellation deadline. If you don't receive a confirmation email within 48 hours, send a follow-up email to support@useloops.com with the subject "Cancellation confirmation needed" and reference the date and time you attempted to cancel.

Cancel through google play (Android users)

If you use an Android phone and subscribed through Google Play, follow this path to cancel your Loopsie subscription.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Loopsie"
6. Tap "Cancel subscription"
7. Follow the prompts and confirm your cancellation
8. Google Play will email you a cancellation confirmation within minutes

Pro tip: Google Play's process is similar to Apple's. Your subscription remains active until the end of your current billing cycle, and you won't be charged again after cancellation.

What happens after you cancel loopsie

Cancelling Loopsie doesn't mean you lose your account immediately. Here's exactly what to expect after you hit the cancellation button.

Your access during the final billing period

After you cancel, Loopsie grants you continued access to all premium features through the end of your current billing cycle. If you paid for a monthly subscription on the 15th of the month, your cancellation takes effect on the 15th of the following month. You can still export files, edit projects, and use advanced AI effects until that date arrives.

Many users don't realize this and panic when they lose access before expecting to. Mark your calendar with the final access date so you're not caught off guard. Download or export any projects you want to keep before that date passes.

After your subscription expires

On your final billing date, Loopsie automatically downgrades your account to the free tier. You'll lose access to premium editing tools, advanced AI effects, and export features. Any projects you created will remain in your account, but you won't be able to edit them using premium tools without resubscribing.

Stopee recommends exporting all your important projects at least one week before your access expires. Loopsie allows you to save and download your work in standard formats, so you can access your content even after premium access ends.

Stopping the free version from collecting data

After your paid subscription expires, the free version of Loopsie may still collect usage data and send you promotional emails about resubscribing. If you want to prevent this, delete the app entirely from your device. You can always reinstall it later if you change your mind. Deleting the app does not affect your account-you can log back in and access any free features whenever you want.

Refund eligibility and how to request one

Not every Loopsie charge is refundable, but understanding your options gives you the power to recover money if you're entitled to it.

When you qualify for a refund from loopsie

Loopsie's official refund policy (available on their help center at help.useloops.com) typically allows refunds within 14 days of your purchase if you haven't used significant features of the premium service. This aligns with consumer protection standards in the Philippines and most countries. After 14 days, refunds are generally unavailable unless you have a specific reason: the service was unavailable, charges were duplicate, or you can prove the company violated the Consumer Act of the Philippines by failing to disclose auto-renewal clearly.

How to request a refund from loopsie directly

1. Email support@useloops.com with the subject "Refund request for my Loopsie subscription"
2. Include the following information:
   • Your full name and email address linked to your account
   • Your subscription plan (weekly, monthly, yearly, or lifetime)
   • The date you purchased or the date you were charged
   • The exact amount charged (in Philippine pesos)
   • Your reason for requesting a refund (unused service, duplicate charge, misleading terms, etc.)
   • Screenshots of your account and the charge on your bank or payment app
3. Keep a copy of your email and note the exact time you sent it
4. Wait for a response within 5 to 7 business days
5. If Loopsie denies your refund or doesn't respond, move to the next step

Pro tip: Be specific about why you deserve a refund. Generic requests ("I don't want this anymore") are easier to deny than requests backed by evidence ("I purchased this on [date], and on [date] I discovered the auto-renewal clause was not clearly disclosed, violating RA 7394").

Dispute the charge with your bank or payment provider

If Loopsie refuses your refund or ignores your request after 14 days, you can dispute the charge directly with your bank, credit card company, or digital wallet provider (GCash, Maya, etc.). In the Philippines, banks are required by the Bangko Sentral ng Pilipinas (BSP) to investigate disputed charges within 30 days.

To open a dispute, contact your bank's customer service and tell them you want to file a chargeback or dispute for an unwanted recurring charge. Provide your refund request email to Loopsie as evidence that you tried to resolve the issue directly with the company. Most banks will reverse the charge while they investigate, giving you immediate relief while the dispute is pending.

Warning: Filing a chargeback may flag your account as risky to Loopsie, and they might block you from future purchases. Use this option only when you've already tried to resolve the issue directly with the company and failed.

Common mistakes that trap you into paying longer

Cancelling Loopsie sounds simple, but many users make preventable mistakes that either delay the cancellation or leave them vulnerable to continued charges. Let me walk you through the pitfalls so you don't fall into them.

Deleting the app instead of cancelling the subscription

This is the single most common mistake Filipino Loopsie users make. You delete the app from your phone thinking it will stop the charges, but the subscription remains active in your account. Loopsie continues to charge you every billing cycle because the app deletion has no connection to your subscription status. Three months later, you spot the charges on your bank statement and realize you've paid ₱1,497 for an app you haven't used.

Always cancel the subscription first through the App Store, Google Play, or your web account. Then delete the app. The cancellation is what stops the charges; deleting the app is just cleanup.

Cancelling in the wrong place

If you subscribed through the Apple App Store but try to cancel through a web account, your cancellation won't work because the two systems don't communicate. Your charges keep coming from Apple, but you're trying to cancel somewhere that doesn't control your billing. Take 30 seconds to confirm exactly where you're being charged (check your receipt email or bank statement-it will say either "Apple," "Google," or the company name), then cancel there.

Assuming your access stops immediately after cancellation

Many users panic when they cancel Loopsie and still see the premium features available in the app the next day. They think the cancellation failed and try to cancel again-sometimes multiple times. In reality, you retain access through the end of your paid period. If you cancelled your monthly subscription on the 10th of the month, you keep premium access through the 10th of the next month. Your cancellation is already working; it's just not effective until your current subscription expires.

Not saving your projects before cancellation

Once your premium subscription expires, you lose the ability to edit projects with premium tools. If you have work-in-progress files that rely on advanced AI effects, you may not be able to recover them after your subscription ends. Always download or export your important files before your access expires.

Your checklist before and after cancelling loopsie

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Contact loopsie directly if cancellation fails

If you've followed all the steps and cancellation still doesn't work, or if you're still being charged after a successful cancellation, reach out to the company directly. Loopsie is operated by MaliQ Enterprises, a registered proprietorship in India.

How to contact loopsie for support

Loopsie does not offer phone support or live chat for customers in the Philippines. Your only direct contact method is email. Send all cancellation or billing disputes to:

Email: support@useloops.com

Help center: help.useloops.com/en/articles/4978959-how-do-i-upgrade-or-cancel-a-paid-plan

Official terms: loopsie.com/terms

When you email, use a clear subject line like "Urgent: Subscription cancellation request" or "Billing dispute: unauthorized charge." Include your full name, account email, subscription details, and the exact date you cancelled. Ask for a written confirmation of your cancellation in response. If Loopsie doesn't reply within 7 business days, escalate your complaint to the Department of Trade and Industry (DTI) Philippines.

Company details: Loopsie (operated by MaliQ Enterprises), registered proprietorship in India. For formal complaints in the Philippines, contact the DTI's Consumer Protection Group via their website at consumercare.dti.gov.ph.

Key takeaways: your power to cancel loopsie safely

Cancelling Loopsie in the Philippines is straightforward once you understand that your subscription lives in your app store, not in the app itself. Delete the app only after you cancel your subscription. Document every step with screenshots and emails so you have proof if you need to dispute a charge or file a complaint. Know your rights under the Consumer Act of the Philippines-the company must disclose auto-renewal clearly, and you're entitled to a refund within 14 days if you haven't used the service significantly.

If Loopsie refuses your cancellation or continues charging you after you've cancelled, you have the power to dispute those charges with your bank, file a complaint with the DTI, or pursue a chargeback. The company depends on users not following through on these steps, but you now have the knowledge to protect yourself.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Whether you're cancelling Loopsie because you've moved on to a different editing app or you're cutting back on expenses, Stopee empowers you to take control of your recurring charges and stop the bleeding today. Your money, your choice, your power to cancel-remember that as you move forward.