Manage Medibang

How to cancel medibang and avoid surprise charges

What medibang is and why you might want to leave

Medibang is a digital art and comic creation platform built around cloud storage, drawing tools, and premium features for artists across devices. If you are based in the Philippines, the service operates through its web platform and mobile apps, offering both free and paid tiers. The paid side mainly revolves around cloud storage plans (20GB, 100GB, and 300GB) and premium drawing features, with billing in local currency through your card or e-wallet.

Many Filipino users sign up for the free version, then forget which payment method they used or which platform hosts their subscription, especially if they signed up through the App Store, Google Play, or directly through Medibang. That confusion is exactly why cancellation becomes frustrating, and why Stopee exists to guide you through the process step by step.

Pricing and subscription options

Medibang offers recurring cloud storage plans with monthly and annual billing options. Below is what you typically pay:

Actual charges vary based on exchange rates and platform fees. If you subscribed through the App Store or Google Play, your billing flows through those platforms, not directly through Medibang, which changes how you cancel.

Why you might want to cancel

You may want to cancel Medibang for several reasons: you no longer draw regularly, you found a cheaper alternative, the interface does not fit your workflow, or you simply forgot you were paying and want to stop recurring charges. Whatever your reason, you deserve a clear path forward without being trapped by confusing cancellation processes or surprise charges.

When you should cancel right now

Some situations call for immediate cancellation, even if it feels awkward.

Red flags that mean cancel today

If you have not opened the app in three months and are still being charged monthly, cancel today. If you do not remember signing up or which card is being charged, cancel and check your statements. If you see a charge you did not authorize, cancel immediately, then contact your bank or e-wallet provider (GCash, Maya, etc.) to dispute the charge. If you are a student or freelancer on a tight budget and this subscription is not generating income, canceling frees up cash for tools that matter more to you right now.

When you can wait a few days

If you have an active project you want to finish and your next billing date is in two weeks, you can wait until your work is done, then cancel. If you subscribed for an annual plan and want to finish the current year, you can cancel anytime after your next renewal date passes. Stopee recommends canceling after you have downloaded or exported all your artwork, not before, so you do not accidentally lose access to files you still need.

How to cancel medibang on the web

Canceling through your Medibang account directly is the most straightforward path if you subscribed on their website.

Step-by-step cancellation on the website

1. Log in to your Medibang account at the official website using your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it via email.
2. Navigate to your User Information page (usually found under Account Settings or Profile).
   • Look for a section labeled "Current Active Plan" or "Subscription."
3. Find the plan you want to cancel and locate the "End Date" field.
   • You should see an option to "Cancel" next to the End Date.
4. Click "Cancel" and confirm your cancellation when prompted.
   • Medibang will ask you to confirm again. Do not skip this step.
5. Take a screenshot of the confirmation page showing your cancellation date.
   • Save this screenshot to your phone or email for your records.
6. Check your email for a cancellation confirmation from Medibang.
   • If you do not receive one within 24 hours, email info@medibang.com with your account details and a copy of your screenshot.

Pro tip: After you cancel on the website, you keep using premium features until your End Date. You do not lose access to your subscription immediately, so if you cancel on the 15th of the month and your next charge was due on the 20th, you have free access for those five extra days.

What happens after you cancel on the web

Once Medibang processes your cancellation, your account does not disappear. You can still log in with the free version (2GB cloud storage) and access your artwork. Premium features turn off on the date shown in your cancellation confirmation. Your files remain safe in the cloud as long as you stay logged in occasionally. However, the terms do not guarantee how long Medibang keeps inactive accounts, so download your most important work before canceling.

How to cancel medibang through the app store or google play

If you subscribed using the App Store (iOS) or Google Play (Android), you must cancel through that platform, not through Medibang itself.

Cancel on the app store (iPhone or iPad)

1. Open the App Store on your iPhone or iPad.
   • Do not open the Medibang app itself; go to the App Store app.
2. Tap the account icon (your profile picture) in the top-right corner.
   • On older iOS versions, tap the Menu icon (three lines).
3. Select "Subscriptions."
   • You will see a list of all your active subscriptions.
4. Find "Medibang" or "MediBang Pro" in the list and tap it.
   • If you see it here, your billing is through Apple, not Medibang directly.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Confirm the cancellation when Apple asks.
6. Take a screenshot showing the cancellation date (usually listed as "Expires on [date]").
   • Save this as proof in case there is a billing dispute later.

Warning: If you see Medibang on the App Store subscription list but you also think you subscribed directly on the website, you have two subscriptions running. Cancel both to avoid double-charging.

Cancel on google play (Android)

1. Open Google Play on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact label depends on your Android version.
3. Tap "Manage subscriptions."
   • You will see all active subscriptions tied to your Google account.
4. Find "Medibang" or "MediBang Premium" and tap it.
   • If you are here, Google Play is billing you, not Medibang directly.
5. Tap "Cancel subscription."
   • Google may ask why you are canceling; you can skip this or leave feedback.
6. Confirm the cancellation.
   • Google Play will show your access end date; take a screenshot.

Pro tip: On both platforms, your subscription access continues until the next renewal date. If you cancel on the 10th and you are billed on the 25th, you lose access on the 25th, not immediately. Plan your cancellation accordingly so you do not lose access mid-project.

Understanding your refund rights in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer, and Medibang must follow these rules even though it is a Japanese company operating in the Philippines.

What refunds you can claim

Under the Consumer Act, you have the right to a refund if Medibang fails to deliver the service as advertised, bills you without your consent, or charges you after you cancel. If you cancel before the renewal date and Medibang charges you anyway, you can demand a refund. If the service was down for extended periods during your billing cycle and you could not access your files, you may claim a partial refund under consumer protection law.

However, refunds are not automatic. You must request them in writing to Medibang at info@medibang.com, explaining why you deserve the refund and including proof (screenshots, billing statements, cancellation confirmation). Allow 14 to 30 days for a response.

Escalation: what to do if medibang ignores your refund request

If Medibang does not respond to your refund request or denies it unreasonably, you can file a complaint with the Department of Trade and Industry (DTI) or the National Cybercrime Prevention Center (NCPC) if you suspect fraud. The DTI has a Consumer Complaints Center in every region, and filing a complaint is free. Many companies respond quickly once a formal complaint is filed because it damages their reputation and opens them to regulatory action.

Stopee recommends keeping all your cancellation screenshots, billing statements, and email correspondence with Medibang in a folder. If you need to escalate, this evidence is your strongest asset.

Common mistakes that trap filipino users

Cancellation frustration is almost always avoidable if you know what not to do.

Mistake 1: canceling on the website but forgetting the app store subscription

Many users cancel their Medibang web subscription, feel relieved, then see a charge hit their card a month later because they forgot they also subscribed through the App Store. You end up with two subscriptions running parallel. Always check both sources: cancel on the Medibang website AND in the App Store or Google Play. Stopee recommends checking both even if you only remember using one.

Mistake 2: not downloading your artwork before canceling

Once your premium subscription ends, you drop to 2GB of free cloud storage. If you have more files in the cloud than 2GB, Medibang may delete the oldest files or charge you to recover them. Export or download everything you value before you cancel. Use Medibang's export function (usually File > Export) or ask their support to provide a data export if you have hundreds of files.

Mistake 3: canceling without taking a screenshot

If Medibang charges you after you cancel, you need proof that you actually canceled. A screenshot showing the cancellation date and confirmation is your evidence. Without it, your bank or e-wallet will ask Medibang "Did this user really cancel?" and Medibang will say "We have no record of it." You lose the dispute. Always screenshot.

Mistake 4: ignoring the cancellation confirmation email

After you cancel, Medibang sends a confirmation email. Some users delete it or miss it. Keep this email for at least 90 days. If a charge appears, forward this email to your bank as proof of cancellation, then also notify Medibang. The email is your most credible proof because it comes directly from them.

What happens after you cancel medibang

Canceling Medibang feels anticlimactic because nothing dramatic happens, which is exactly why you might worry something went wrong.

Your account and files after cancellation

Your Medibang account stays active. You can still log in with the free version (2GB cloud storage). Your artwork and projects remain in the cloud, but you lose premium features like unlimited cloud storage, priority upload speeds, and advanced editing filters (depending on your subscription tier). If you had more than 2GB of files stored, Medibang will ask you to delete or download excess files within 30 days, or they will delete the oldest files automatically.

Charges that might still appear

If you cancel on the website but still see a charge 30 days later, check these things in order:

• Did you also subscribe through the App Store or Google Play? Cancel there too.
• Did the charge appear before or after your End Date? If it is after, contact Medibang immediately.
• Is the charge from Medibang directly or from your App Store/Google Play? This tells you which company to dispute the charge with.
• Did you use a credit card that expired? Medibang might retry billing, which can fail silently.

If you see an unauthorized charge after your cancellation date, file a dispute with your bank or e-wallet provider (GCash, Maya, BDO, BPI, etc.) immediately. Provide your cancellation screenshot as evidence. Most banks reverse charges within 5 to 10 business days if you have proof of cancellation.

Medibang's cancellation address and support contacts

If you need to contact Medibang directly for cancellation issues, use these official addresses:

Pro tip: Email info@medibang.com in English with your full name, account email, and a clear description of your issue. Include your cancellation screenshot. Response time is typically 5 to 10 business days, sometimes longer during Japanese holidays.

How to avoid medibang issues before you cancel

The easiest cancellation is one you plan ahead.

Checklist before canceling

• Log in to your Medibang account and note your next billing date.
• Export and download all artwork, brushes, and project files you want to keep.
• Check the App Store and Google Play for any Medibang subscriptions in addition to your web subscription.
• Take a screenshot of your current plan showing the active status and end date.
• Send a backup of your important files to your cloud storage (Google Drive, OneDrive, etc.) or your computer.
• Note the exact date you cancel and take a screenshot of the confirmation.
• Wait 24 hours, then log back in to verify your premium features are no longer active.
• Check your email for a confirmation from Medibang and save it.
• Monitor your bank or card statements for the next 60 days to ensure no further charges appear.

Alternatives to medibang if you need a new tool

If you are canceling because Medibang does not meet your needs, these alternatives work well for Filipino artists:

Many of these offer free or low-cost entry points, so you can test them before committing to a paid plan.

Your next step: cancel with confidence

Canceling Medibang takes less than 5 minutes if you follow the steps above. The real investment is in protecting yourself: taking screenshots, downloading your files, and checking both the website and app stores. Do not feel bad about canceling. Your money belongs to you, and if Medibang is not delivering value, stopping the charge is the right choice.

Stopee has helped thousands of consumers cancel subscriptions exactly like this one, avoid surprise charges, and claim refunds they deserve. Whether you are canceling because you found a cheaper tool, your freelance income dropped, or you simply forgot Medibang existed, Stopee's guides and support have empowered Filipino users to take control of their spending. Use the steps above, keep your screenshots, and if Medibang charges you after you cancel, file a dispute with confidence knowing you have done everything right. You are in control.