Manage Memberpress

How to cancel MemberPress and avoid surprise charges in the philippines

What MemberPress is and why filipinos are cancelling

MemberPress is a WordPress membership plugin that lets site owners sell gated content, courses, and recurring subscriptions. If you have signed up for a MemberPress plan, you are paying an annual subscription fee charged automatically each year unless you cancel before your renewal date. The plugin is operated from the United States, with a registered address at 510 South Main Street #B9, Cedar City, UT 84720, United States.

For users in the Philippines, the reality is straightforward but often misunderstood: you own a yearly software subscription that renews automatically, not a one-time purchase. MemberPress bills you every 12 months from your registration date, with no free trial period. This auto-renewal model is the main reason Filipinos look to cancel-either because the plugin turned out to be too technical, the pricing no longer fits their budget, or they found a simpler alternative tool.

The auto-renewal trap that catches most users

MemberPress explicitly states that "all MemberPress subscriptions are renewed automatically unless cancelled." This means the plugin will keep charging your card every year unless you take action before your next billing date arrives. Many users think their subscription simply expires on its own, but the terms are clear: renewal continues until you actively stop it. That one-day-too-late cancellation is how people end up paying another ₱22,000 to ₱55,000 without expecting it.

Pro tip: Set a phone reminder for 30 days before your renewal date. This gives you a safety buffer to cancel without rushing.

What you actually pay for in MemberPress

MemberPress offers three main plans. The Launch plan costs $399.00 USD per year (roughly ₱22,000), the Growth plan is $699.00 USD annually (roughly ₱38,000), and the Scale plan runs $999.00 USD per year (roughly ₱55,000). These prices assume a USD to PHP conversion rate of 1:55, though your actual charges may vary slightly due to real-time exchange rates and bank foreign transaction fees.

Your money goes toward three core features: membership access rules and content protection, recurring billing and payment processing, and integrations with payment gateways. Higher-tier plans add automation tools, advanced reporting, and priority email support. If your site only needs basic content protection, you may be paying for advanced features you have never used.

Why stopee recommends reviewing your actual usage first

Before cancelling, open your WordPress dashboard and check whether you are actively using MemberPress features or whether the plugin sits unused. If you have not logged in to manage memberships in the past three months, cancellation is probably the right choice. Stopee research shows that most Filipino users who cancel MemberPress cite either lack of technical skill to maintain the plugin or discovery of lower-cost alternatives. Both are valid reasons to walk away.

However, if you are using MemberPress to protect important content or manage paying members, export your data and plan a migration to a competitor before you cancel. This protects your members' information and ensures your revenue stream does not get interrupted.

Your consumer rights in the philippines and MemberPress cancellation

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to fair billing and transparent cancellation procedures. MemberPress must give you a clear way to cancel your subscription and must honour your cancellation request within a reasonable timeframe.

What the consumer act says about refunds and auto-renewal

Under Philippine consumer law, companies cannot charge your card without your explicit, informed consent. If MemberPress charged you after you submitted a cancellation request and the charge appears on your bank statement before your request was processed, you have grounds to dispute the charge with your credit card company or payment processor. This is not a weakness in the law-it is a protection that applies to every Filipino consumer.

The Consumer Act also requires businesses to provide clear, written terms about billing and renewal. If MemberPress failed to disclose auto-renewal prominently at the time you signed up, that is a violation you can report to the Department of Trade and Industry (DTI). Stopee encourages you to save screenshots of your signup flow and billing statements as evidence if you need to file a complaint.

When to escalate a cancellation dispute

If you submitted a cancellation request and MemberPress charged you anyway, or if your refund request was denied unfairly, you have two escalation paths. First, reply to the support email with a formal request in writing, stating your cancellation date and the charge you dispute. Keep the email short and factual: "I requested cancellation on [date]. I was charged on [date]. Please refund this charge by [date]." A written record matters when disputes go to the next level.

Second, if MemberPress refuses to respond or denies your refund claim unjustly, file a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or contact your local DTI office. The DTI handles consumer disputes and has the authority to order refunds. You can also dispute the charge directly with your credit card issuer or e-wallet provider (GCash, Maya, UnionBank, etc.). Most payment processors side with consumers in these disputes if you have evidence of your cancellation request.

How to cancel MemberPress step by step

Cancelling MemberPress takes only a few minutes if you follow these steps carefully. The key is to contact support with a clear, written cancellation request and to keep proof that you submitted it.

The safest method: email cancellation with proof

1. Log in to your MemberPress account dashboard on your WordPress site.
2. Locate your current plan name, renewal date, and subscription ID. Take a screenshot of this page and save it to your computer.
3. Open your email and draft a message to support@memberpress.com with the subject line: "Subscription Cancellation Request - [Your Email Address]".
4. In the email body, include the following information:
   • Your full name.
   • The email address associated with your MemberPress account.
   • Your subscription plan name (Launch, Growth, or Scale).
   • Your current renewal date.
   • A clear statement: "I request that my MemberPress subscription be cancelled effective immediately and that no further charges be applied to my payment method."
   • Request written confirmation of your cancellation.
5. Send the email and save the confirmation number if Gmail or your email provider assigns one.
6. Wait for a reply from support. MemberPress typically responds within 2 to 5 business days. Timezone differences mean responses may take longer, so do not wait until the last day of your billing cycle.
7. When you receive confirmation that your subscription is cancelled, take a screenshot of that email and save it with your other proof documents.

Verify cancellation in your WordPress dashboard

Pro tip: After you receive cancellation confirmation, log back into your WordPress dashboard and check that your subscription status has changed to "Cancelled" or "Inactive." Some users have reported that cancellation emails arrived but the dashboard still showed an active subscription. If this happens to you, reply to the support email immediately with a screenshot of the mismatch and ask for clarification.

Warning: Do not assume your cancellation is complete until you see it reflected in your dashboard. MemberPress support delays are one of the top complaints in customer reviews, so visual confirmation protects you.

Refunds and billing timeline after you cancel

Understanding MemberPress refund policy helps you manage your expectations and plan your cancellation timing carefully.

When MemberPress will and will not refund your money

MemberPress offers refunds within 14 days of your initial purchase if you request them. However, this 14-day window applies only to new subscriptions, not to annual renewals. If you are cancelling your second year or later, MemberPress refund policy typically does not apply. This is a common source of frustration for Stopee users-many assume they can get their money back anytime, but the policy is strict about the 14-day window for new customers only.

If you are within 14 days of your original purchase date, reply to support with your cancellation request and explicitly ask for a refund. Use language like: "I purchased this subscription on [date] and am requesting a full refund under the 14-day refund policy." Keep that request in writing so you have proof if support denies it or claims not to have received it.

Partial refunds and proration

MemberPress does not offer prorated refunds if you cancel mid-year. You pay annually upfront, and if you cancel on day 200 of your subscription year, you do not get a refund for the remaining 165 days. This is why timing your cancellation matters: if you know you want to cancel, do it before your next renewal date arrives, not after, to avoid paying for a year you will not use.

Pro tip: If you are cancelling mid-year but still getting value from the plugin, calculate the monthly cost (annual fee divided by 12) and decide whether waiting until your renewal date might save you money. Sometimes the best cancellation strategy is timing, not rushing.

Common mistakes that cost filipinos money

Cancellation feels more stressful than it should be because small errors can leave you with unexpected charges. Here are the traps that catch the most users-and how to avoid them.

Mistake one: assuming cancellation is instant

MemberPress does not process cancellations immediately. Even after you submit your request, it can take 2 to 5 business days for your subscription status to update. If your renewal date falls during this window, you may still be charged. This is why Stopee urges you to cancel at least 10 days before your renewal date-that safety buffer protects you from timezone delays and slow support responses.

Mistake two: cancelling via the WordPress dashboard instead of email

Some MemberPress users try to cancel directly from their WordPress site settings or subscription page. While this may generate a cancellation request, it does not always create a paper trail that support can reference. Always send a formal email to support@memberpress.com as your primary method. A written request protects you legally and gives you evidence if a dispute arises.

Mistake three: deleting your WordPress site before cancelling

If you shut down your WordPress site or delete the MemberPress plugin before formally cancelling your subscription, you lose access to your billing information and make it much harder to cancel. Contact support first, get written confirmation of your cancellation, and only then take down your site.

Mistake four: ignoring renewal reminders or skipping email checks

MemberPress may send you renewal notices days before your billing date. If you do not check your email or ignore these notices, your renewal charge will go through. Set a calendar reminder for one month before your renewal date and check your email regularly. Stopee recommends using your phone's calendar app with notifications enabled so you never miss the deadline.

What happens to your content and settings after cancellation

Losing access to your site or content after cancellation is a real fear for many site owners-and it is a legitimate one that deserves clarity before you click cancel.

Your data remains in WordPress after MemberPress is disabled

When you cancel your MemberPress subscription, the plugin remains installed on your WordPress site but stops functioning. This means your members lose access to protected content, payment processing stops, and membership rules no longer apply. However, your WordPress posts, pages, and user data stay intact in your database-nothing gets deleted automatically.

The practical implication: your site will show error messages or broken content if visitors try to access protected pages, because MemberPress is no longer there to protect or serve them. If you have active members or rely on MemberPress features, plan a migration to a competitor before cancelling so your members experience no downtime.

Export your data before cancellation if you have active members

If you are running a membership site with paying customers, export your member list, course data, and payment history before you cancel. Most membership plugins let you export this data as a CSV file or XML backup. Contact MemberPress support and ask for instructions on data export specific to your WordPress setup. Once you have exported your data, you can migrate to a competitor like Kajabi, LeadPages, or Teachable without losing customer information.

MemberPress pricing and plan comparison table

Note: Actual PHP charges may be higher due to real-time USD-PHP exchange rate fluctuations and bank foreign transaction fees. Check your credit card or e-wallet statement for the exact amount charged.

When you should cancel MemberPress and when you should keep it

The decision to cancel depends on your specific situation. Here is a framework to help you decide.

Cancel MemberPress if you fit any of these profiles

• You do not have any active members or paying customers relying on your site.
• You have not logged in to manage your membership settings in three or more months.
• You are paying for features you do not understand or use (automation, advanced integrations, priority support).
• You found a simpler, cheaper alternative that fits your needs better.
• Your WordPress site is shutting down or you are moving to a different platform.
• You are experiencing persistent billing issues or poor support responses.

Keep MemberPress if any of these apply

• You have paying members who depend on your site for content access or courses.
• You actively use membership rules, payment integrations, and automation features.
• You are not ready to migrate your site to a competitor and risk downtime.
• Your renewal date is more than six months away and you may find value between now and then.

Stopee believes the best decision is one you make with full information and a clear timeline. Do not cancel in a panic; cancel with a plan.

What to do if MemberPress refuses to cancel or refund

Sometimes cancellation requests go unanswered or refund claims get denied unfairly. If this happens to you, Stopee outlines your options for escalation.

Document everything before you escalate

Save every email you send to MemberPress support and every reply you receive. Screenshot your subscription page, renewal notices, and billing statements. If MemberPress claims not to have received your cancellation request, you will have proof that contradicts them. Organization now saves time and stress later.

Escalation path one: formal written demand via email

Send a follow-up email to support@memberpress.com with the subject line: "Final Demand for Subscription Cancellation and Refund." In the email, reference your original cancellation request date, list every email you sent, and state a deadline (for example, seven business days) for MemberPress to respond with written confirmation of cancellation and a refund if applicable. Keep the tone professional and factual, not angry. This creates a formal record.

Escalation path two: dispute with your payment processor

If MemberPress charged your credit card after you submitted a cancellation request, contact your credit card company and file a dispute. Tell them you requested cancellation, the charge should not have gone through, and you are disputing the transaction. Most credit card companies will side with you in disputes involving subscriptions if you have evidence of your cancellation request. Use this link to find your card issuer's customer service number on the back of your card.

If you paid via GCash, Maya, or UnionBank, these platforms also have dispute resolution processes. Go to your payment history, select the MemberPress charge, and report it as an unauthorized or disputed transaction. Provide screenshots of your cancellation request as supporting evidence.

Escalation path three: report to the department of trade and industry

The Department of Trade and Industry (DTI) investigates consumer complaints about unfair billing and subscription practices. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI office in person. Bring your cancellation emails, billing statements, and any communication with MemberPress support. The DTI will contact MemberPress on your behalf and has the power to order refunds.

Stopee has helped thousands of consumers navigate these escalation paths successfully. Many disputes are resolved once a company knows a formal complaint has been filed with the DTI.

Common questions about cancelling MemberPress in the philippines

How long after cancellation will my subscription stop?

MemberPress typically processes cancellations within 2 to 5 business days. During this window, your subscription remains active and you retain access to member management features. After processing, your subscription status changes to "Cancelled" and you lose access to the plugin interface. However, your WordPress site and content remain intact. No further charges will be applied after your cancellation is processed, provided you cancelled before your renewal date.

Can i get a refund for the current year if i cancel mid-year?

MemberPress does not offer prorated refunds for mid-year cancellations. You pay annually upfront, and cancelling on day 200 does not entitle you to a refund for the remaining days. The only refund window is within 14 days of your initial purchase. If you purchased your subscription recently, you may qualify for this refund-ask MemberPress support directly and cite the 14-day refund policy in your email.

What if i want to cancel but keep my WordPress site running?

You can cancel MemberPress while keeping your WordPress site active. Simply send a cancellation email to support and your subscription will end. The MemberPress plugin will remain installed on your site but will not function, which means protected content will show errors. If you want to keep certain pages protected, migrate your content to a competitor before cancelling, or ask MemberPress support for migration assistance.

Will cancelling MemberPress delete my WordPress posts and pages?

No. Cancelling your MemberPress subscription does not delete any WordPress posts, pages, or user data. Your content stays in your WordPress database. However, any posts or pages you protected with MemberPress membership rules will no longer be protected-they will become public. Your member list and payment history may no longer be accessible once your subscription ends and you lose dashboard access.

How can i check if my cancellation was processed?

Log in to your WordPress dashboard and navigate to the MemberPress settings. Your subscription status should change from "Active" to "Cancelled" or "Inactive." Additionally, you should receive a confirmation email from MemberPress support. If your dashboard still shows an active subscription after seven business days, reply to the confirmation email with a screenshot of the mismatch and ask for clarification.

MemberPress contact and escalation information

MemberPress support contact details

For all cancellation requests, refund inquiries, and account issues, contact MemberPress support directly at support@memberpress.com. There is no phone support line or live chat. Email is the only official support channel. Response times vary, but support typically replies within 2 to 5 business days. Because of timezone differences between the Philippines and the United States, allow extra time for responses and do not submit cancellation requests on Fridays if your renewal date is soon.

MemberPress corporate address: 510 South Main Street #B9, Cedar City, UT 84720, United States. You can use this address for formal complaints or legal correspondence if email support does not resolve your issue.

Escalation and consumer protection resources

Department of Trade and Industry (DTI): File subscription and billing complaints at www.dti.gov.ph or visit your local DTI office. The DTI handles consumer disputes and can order companies to refund unfair charges.

Your credit card issuer or e-wallet provider: If MemberPress charged you unfairly, dispute the charge directly with your bank, credit card company, GCash, Maya, or UnionBank. These payment processors have dispute resolution teams that side with consumers in subscription disputes when evidence is provided.

Stopee: If you need guidance on cancelling subscriptions, understanding your rights, or escalating a dispute, visit stopee.com. Stopee is a consumer advocacy platform that has helped thousands of Filipinos cancel unwanted subscriptions and recover refunds. Our guides walk you through every step of the cancellation process for major services, and our escalation framework shows you exactly how to use consumer protection laws to your advantage.

Final summary and next steps

Cancelling MemberPress requires you to email support@memberpress.com with a clear, written request at least 10 days before your renewal date. Save proof of your cancellation request, verify that your subscription status changes to "Cancelled" within 7 business days, and keep your documentation in case a dispute arises. You have strong protections under Philippine consumer law (Republic Act No. 7394), and you can escalate unfair refusals to the Department of Trade and Industry.

Most importantly, do not let confusion or slow support responses trap you into another year of charges. Take action early, keep records, and trust the process. Stopee has guided thousands of consumers through cancellations just like this one, and the vast majority resolve cleanly when you follow these steps. Your money is yours to keep, and you have the right to cancel anytime-provided you act before your renewal date arrives.