Manage Monday.Com

How to cancel monday.com in the philippines and avoid surprise charges

What monday.com is and why you might need to cancel

Monday.com is a work management platform that helps teams track tasks, manage projects, and coordinate workflows in one shared space. The service launched in 2012 and operates as a subscription model with a free tier, monthly plans, and annual billing options. If you are based in the Philippines, you subscribe to the global service through Monday.com's web platform, with pricing displayed in PHP.

Many Filipino users sign up for a trial or small team plan, then discover the billing structure locks you into a minimum commitment. Paid plans require at least 3 seats, and monthly costs run approximately ₱486.00 for Basic, ₱648.00 for Standard, and ₱1,080.00 for Pro per seat per month. If your team grows, costs scale fast because you pay per active user.

When cost creep catches up with you

The practical pain point is automatic scaling. Invite one more team member by accident, and your next bill jumps by ₱486 or more. Existing reviews from Philippines-based users also report surprise renewals and difficulty tracking when their subscription renews, which is exactly why you need a clear cancellation plan before your next billing cycle hits.

Why stopee exists to help you

Canceling a subscription should not feel like decoding a treasure map. Stopee has helped thousands of consumers navigate SaaS cancellations in the Philippines, and Monday.com is a common one because the platform is powerful but the exit process is deliberately buried. This guide walks you through every step so you keep control of your billing.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services like Monday.com. You have the right to accurate billing information, clear cancellation terms, and refunds if the service fails to deliver what was promised.

What the law guarantees

Under the Consumer Act, Monday.com must inform you clearly of all charges before billing occurs. If the platform charges you after you cancelled, or fails to process your cancellation request within a reasonable timeframe, you have grounds to dispute the charge with your bank or payment provider. The law also requires fair contract terms, which means Monday.com cannot hide cancellation steps or charge you hidden fees.

Pro tip: Keep screenshots of every cancellation attempt and email confirmation. These form your evidence if you need to escalate a dispute to your credit card company or the National Telecommunications Commission (NTC) and Department of Trade and Industry (DTI) for breach of consumer protection rules.

What "reasonable cancellation" means in practice

Philippine consumer law expects cancellation to be as easy as signup. If Monday.com forces you through 5 steps, a support email, and a 30-day waiting period just to cancel, that friction contradicts the spirit of consumer protection. Stopee advises documenting this delay in case you need to escalate.

Monday.com pricing in the philippines and what you actually pay

Understanding what you are currently paying helps you decide whether cancellation saves you money or if downgrading to the free tier makes more sense.

If you have 5 team members on the Standard plan, your monthly bill is ₱648 × 5 = ₱3,240.00. Annual commitment becomes ₱38,880 before tax. That cost justifies cancellation if your team no longer needs the advanced features or if you have found a cheaper alternative.

Methods to cancel your monday.com subscription

Monday.com offers one primary cancellation route, but the path varies depending on how you originally purchased the subscription.

Direct web subscription cancellation (primary method)

If you signed up directly on Monday.com's website and pay by credit card or bank transfer, this is your cancellation method. The process happens inside your Admin workspace.

1. Log into your Monday.com workspace with your owner or admin account credentials.
   • If you are not the account owner, ask the person who created the workspace to perform this step or grant you admin permissions first.
2. Click the Admin section (usually located in the left sidebar or top menu).
   • Look for a gear icon or "Admin" label.
3. Select Billing from the Admin menu options.
   • This shows your current plan, renewal date, and payment method.
4. Locate and click Cancel account or Cancel subscription (the exact label varies by interface version).
   • Monday.com may show a "downgrade" option first; skip this unless you want to keep the free tier.
5. Select your cancellation reason from the dropdown menu (if prompted).
   • Choose the option that best reflects your situation: cost, switching to competitor, no longer needed, or other.
6. Review the cancellation summary and confirm your request.
   • The system will show when your account becomes inactive and whether any refund applies.
7. Receive a confirmation email from Monday.com within 24 hours.
   • Warning: Do not ignore this email. Open it immediately and verify the cancellation date. If you do not see it, check your spam folder.

App store or google play subscription cancellation

If you subscribe to Monday.com through Apple's App Store or Google Play Store on your mobile device, you must cancel through that platform, not through Monday.com directly. The platform handles billing and will not process web-based cancellations.

1. For iPhone and iPad (App Store):
   • Open the App Store app on your device.
   • Tap your profile picture in the top right corner.
   • Select Subscriptions.
   • Find Monday.com in the list.
   • Tap Cancel subscription and confirm.
2. For Android (Google Play):
   • Open the Google Play app on your device.
   • Tap the menu icon (three horizontal lines) in the top left.
   • Select Subscriptions.
   • Find Monday.com in the list.
   • Tap Cancel subscription and confirm.

Pro tip: If you subscribed through your phone but now primarily use Monday.com on the web, the app subscription still controls your access and billing. Cancel through the app platform to avoid double-charging.

Contact support if the cancellation button is missing

Some older accounts or enterprise plans do not display a self-service cancellation option in the Billing menu. In this case, you must request cancellation by email.

1. Prepare a brief cancellation email that includes:
   • Your Monday.com account email address
   • Your workspace name
   • Today's date and your preferred cancellation effective date
   • A brief reason (optional but helpful for escalation if needed)
2. Send the email to support@monday.com or contact support through the Help menu in your Monday.com account.
   • Use the phrase "I request cancellation of my subscription effective [date]" in the subject line.
3. Expect a reply within 24 hours during business days (Monday.com support is 24/7 but response times vary by region).
   • If you do not hear back within 48 hours, send a follow-up email.
4. Ask for written confirmation that your subscription has been cancelled and when you will be charged last.
   • Save this email as proof for dispute purposes.

Critical preparations before you cancel

Rushing the cancellation process is where most users lose money or access to important data. Spend 15 minutes preparing so you do not regret this decision later.

Export your data and boards

Monday.com will not automatically delete your workspace when you cancel, but your paid features will lock immediately. Export any boards, reports, or files you need before the cancellation takes effect.

1. Open each board you want to save.
   • Click the three-dot menu in the top right of the board.
2. Select Export as CSV or Export as PDF, depending on how you plan to use the data.
   • CSV is best for importing into another tool like Google Sheets or Airtable.
   • PDF is best for record-keeping or sharing read-only versions.
3. Download all file attachments stored in Monday.com.
   • Use the Files section to bulk-download or save individual files to your computer.
4. Take screenshots of custom automations, templates, and workflows you created.
   • If you move to another platform, these designs help you replicate your setup faster.

Document your current billing state

Before you click cancel, capture your billing information so you have proof of what you paid.

1. Open the Billing page in Admin.
   • Screenshot your current plan, renewal date, and number of active seats.
2. Review your recent invoices.
   • Download the last 3 invoices as PDF for your records.
3. Check your payment method and billing address on file.
   • Confirm it matches the card or bank account you actually used.
4. Note the exact date your subscription renews.
   • If you cancel after this date, you have already paid for another cycle and may be eligible for a refund (see Refund section below).

What happens immediately after you cancel

Cancellation is not instant loss of access. Here is what the timeline looks like so you are not surprised.

The grace period and downgrade option

When you cancel a paid subscription, Monday.com automatically downgrades your workspace to the Free plan. You retain access to your data and can export boards for 7 days after cancellation. After 7 days, your account moves to a dormant state but still exists for 30 days in case you want to reactivate.

This means you can still access and retrieve critical files even after cancellation, giving you a safety net if you made the decision too quickly.

When your team loses access to paid features

Paid features stop working the day your cancellation takes effect. This includes:

• Automations and workflows
• Advanced reporting and dashboards
• Custom fields and formulas
• API access and integrations
• Guest accounts and advanced permissions
• Timeline and Gantt chart views

If any of these features are critical to your team, consider downgrading to a lower tier instead of full cancellation. This preserves some functionality while reducing your monthly cost.

Refunds and when you get your money back

Monday.com's refund policy is strict but not impossible to navigate. You have options if you cancel mid-cycle.

Refund eligibility in the philippines

Monday.com offers refunds only if you cancel within 14 days of your initial charge. This applies to your first billing cycle only. If you have been a customer for more than 14 days, refunds are at Monday.com's discretion and usually require you to prove the service did not work as advertised.

If you cancel mid-month on a monthly plan, Monday.com does not pro-rate charges. You lose the unused portion. However, if you cancel mid-year on an annual plan, you may be eligible for a refund of the unused months, though Monday.com typically deducts a cancellation fee.

Warning: Always request a refund in writing via email when you cancel, even if you do not think you qualify. Document your reason clearly. If Monday.com refuses, you can dispute the charge with your bank under the Consumer Act of the Philippines.

How to request a refund

1. Send an email to support@monday.com with the subject line: "Refund request for [your account email]."
   • Include your workspace name and the date you cancelled.
2. State your reason for requesting a refund (service not as described, unused portion of annual plan, billing error, etc.).
   • Be specific. Vague requests are easier to deny.
3. Include screenshots or evidence supporting your claim.
   • For example, if a feature did not work, show the error message or failed automation.
4. Request a response within 5 business days and ask for a tracking number for your refund case.
   • A professional tone increases the chance of approval.
5. If Monday.com denies your refund within 10 days, escalate to your bank or credit card company to dispute the charge.
   • Provide them with the email trail and screenshots as evidence.

Common mistakes that cost you money

Cancellation should be straightforward, but small oversights lead to surprise charges and locked accounts. Here are the pitfalls Stopee users report most often.

Forgetting your renewal date and cancelling too late

The most expensive mistake is waiting too long. If your subscription renews on the 15th and you cancel on the 16th, you have already paid for another full month. Check your renewal date in the Billing menu before you cancel, and time your cancellation to happen 1-2 days before, not after.

Cancelling the web subscription while the app subscription is still active

If you have both a web and app subscription (rare but it happens), cancelling only the web version leaves the app billing active. You will still be charged. Check every platform where you might be subscribed, including Apple, Google Play, and the web.

Not exporting data and losing access after 7 days

Once you cancel, your free tier account can still access boards, but after 7 days the workspace becomes dormant. If you need historical data or exported reports, retrieve them immediately after cancellation, not weeks later.

Ignoring confirmation emails and missing refund deadlines

Monday.com sends cancellation confirmations to your registered email. If you miss this email or do not read it carefully, you might miss the deadline to request a refund or overlook important information about your final billing date.

Cancelling through the wrong method for your subscription type

If you subscribed through the App Store but try to cancel on the web, your request fails silently and billing continues. Always verify how you originally subscribed before attempting to cancel.

After you cancel: what to do next

Cancellation is the beginning of moving on, not the end of the process. Here are the follow-up steps that protect you.

1. Save your cancellation confirmation email indefinitely.
   • Store it in a folder labeled "Subscriptions" or "Financial Records" for your records.
2. Monitor your bank statement or credit card for the next 30 days.
   • If you see an unexpected charge from Monday.com, take a screenshot and contact your bank immediately.
3. If you chose to downgrade to the Free plan instead of cancelling, remove unnecessary team members to avoid cost creep.
   • The Free plan allows unlimited users, but if you plan to return to a paid tier, keep your team size in check.
4. Migrate your critical workflows to your new tool immediately.
   • The sooner your team adjusts to a new platform, the less you will miss Monday.com's features.
5. Leave honest feedback on Stopee or consumer review sites.
   • Your experience helps other Filipino users make informed decisions about whether Monday.com fits their budget.

Comparison of alternatives to monday.com

If you are cancelling because cost or features do not match your needs, consider these alternatives popular in the Philippines.

Before you cancel Monday.com, compare the features you actually use against what these alternatives offer. You might find a tool that costs less while covering 90% of your workflow.

How stopee helps you cancel with confidence

Navigating subscription cancellations in the Philippines can feel like a hidden charge waiting to happen. Stopee specializes in helping consumers like you understand their rights, execute cancellations correctly, and recover money when companies break the rules. Stopee has helped thousands of Filipino consumers cancel services from SaaS platforms to streaming subscriptions, and we know every trap in Monday.com's process.

If you encounter resistance from Monday.com after following these steps, Stopee can guide you through the dispute process with your bank, escalation to the Department of Trade and Industry, or formal complaints under the Consumer Act of the Philippines. You are not alone in this, and cancellation is always your right as a consumer.

Visit stopee.com to explore more guides on cancelling subscriptions in the Philippines, or to report your experience with Monday.com so other consumers benefit from your knowledge.

Checklist before you hit cancel

• You have identified how you subscribed (web, App Store, or Google Play)
• You have logged into your Monday.com account with admin or owner permissions
• You have exported all critical boards, files, and reports as CSV or PDF
• You have screenshotted your current billing plan, renewal date, and seat count
• You have identified your renewal date and confirmed cancellation will happen before it
• You have downloaded your last 3 invoices for your records
• You have confirmed your team has a backup task management solution in place
• You understand Monday.com's 14-day refund window if you qualify
• You have saved this guide and the cancellation confirmation email address (support@monday.com)
• You are ready to monitor your bank statement for the next 30 days after cancellation

Final steps and contact information

If Monday.com refuses to process your cancellation or charges you after you cancelled, you have legal recourse under Philippine consumer law. Stopee recommends keeping all documentation and escalating through the proper channels.

Contact information for escalation:

• Monday.com support: support@monday.com | Phone: (201) 778-4567 (USA-based but serves Philippines 24/7)
• Your bank or credit card issuer: Dispute the charge through your online banking portal or call the number on the back of your card
• Department of Trade and Industry (DTI) Philippines: File a complaint at www.dti.gov.ph if Monday.com violates consumer protection rules
• National Telecommunications Commission (NTC): Contact through ntc.gov.ph if you subscribed through a telecom-bundled service
• Stopee: Visit stopee.com to document your cancellation experience and access additional consumer protection resources

Cancellation is your right as a consumer, and you do not owe Monday.com a reason to leave. Execute this cancellation process carefully, follow the steps in order, and keep your evidence organized. Stopee has helped thousands of consumers cancel subscriptions just like this one, and your cancellation is valid and enforceable under Philippine law. Take action today, and reclaim control of your subscription spending.