Manage Moonly

How to cancel moonly and stop automatic charges in the philippines

What moonly is and why cancellation matters

Moonly is a subscription app focused on lunar insights, moon phase tracking, rituals, affirmations, meditation, and astrology-style guidance. The service operates on a recurring billing model, which means your subscription renews automatically unless you cancel before your next billing date arrives. If you subscribed through a free trial, you need to cancel before that trial ends to avoid automatic conversion to a paid plan.

The company is operated by Cosmic Vibrations, Inc., headquartered in Lisbon, Portugal. For users in the Philippines, support is available only through online channels: the website form and email at support@moonly.club. There is no published Philippine office or local hotline, which can make cancellation feel more complicated than it should be.

Here is what makes cancellation tricky: Moonly does not offer a single universal cancel button. Where you cancel depends entirely on where you subscribed, whether on the Moonly website, Apple App Store, or Google Play. Cancel in the wrong place and your subscription will renew anyway. Stopee has documented this exact issue across dozens of subscription apps, and it remains one of the most common pain points for Philippine users.

The subscription billing structure you need to understand

Moonly charges users through multiple billing channels. You may be billed directly by Moonly, or through Apple, Google Play, Stripe, or Paddle, depending on where you made your purchase. This fragmented setup is why you must first identify your payment source before you can cancel effectively.

Moonly's terms state that subscriptions renew automatically for the same period unless you cancel before the current cycle ends. There is no minimum lock-in period. You can cancel at any time, but cancellation only stops future renewals. The company generally does not offer refunds for unused time after cancellation, though Philippine consumer law may override this depending on your circumstances.

Why philippine users need to know their consumer rights

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices, automatic renewals without clear consent, and non-delivery of services. If Moonly charges you after cancellation, or if the company refuses to process your cancellation request, you have legal grounds to dispute the charge and seek a refund.

Stopee recommends that you understand these protections before you cancel. They become your leverage if the company pushes back on a refund or if charges continue after you have cancelled.

How to identify where you subscribed to moonly

Your cancellation method depends entirely on your payment source. You must check your billing history and receipts before you take any action. A wrong cancellation attempt will leave your subscription active and you will be charged again on your next billing cycle.

Check your payment receipt and billing source

Open your email and search for any receipt from Moonly. Check the subject line and sender address. If the receipt came from Apple, it will say "Apple Media Services"; if from Google, it will say "Google Play". If it came directly from Moonly or a payment processor, the sender will be support@moonly.club or a payment company like Stripe or Paddle.

Next, open your bank statement, GCash history, or Maya transaction list and search for charges from "Moonly", "Apple", or "Google". Write down the exact charge description and the date it appears every month. This tells you who is billing you and is essential information for your cancellation.

Pro tip: Take a screenshot of your payment history right now. You will need this evidence if you dispute a charge later or ask Stopee for help.

Log in to your moonly account and check your subscription status

Open the Moonly app or go to moonly.app. Log in with your account credentials. Navigate to your account settings or profile section. Look for a tab labeled "Manage Subscription", "Billing", "Payment Methods", or "Subscription Status".

Your current plan name, renewal date, and billing status should appear on this screen. Take a screenshot showing the plan name, the next billing date, and whether your subscription is marked as "Active" or "Renewed". This screenshot is your proof that you attempted to cancel.

How to cancel moonly on the web

If you subscribed directly on the Moonly website and pay Moonly directly (not through Apple or Google), follow these steps to cancel your subscription.

Web cancellation step by step

1. Open your web browser and go to moonly.app or moonly.club.
   • Make sure you are on the official Moonly website, not a third-party site.
2. Log in with your email address and password.
   • If you forgot your password, click "Forgot Password" and reset it before you proceed.
3. Click your profile icon or account menu (usually in the top right corner).
   • Look for options like "Settings", "Account", "My Account", or a gear icon.
4. Select "Manage Subscription" or "Billing".
   • This section shows your active plan, renewal date, and payment method.
5. Click "Cancel Subscription" or "Stop Renewal".
   • Read any confirmation message carefully before you click again.
   • Moonly may ask you why you are leaving or offer a discount to stay. You are not obligated to accept.
6. Take a screenshot of the cancellation confirmation screen.
   • Save this as your proof. The confirmation should show the date you cancelled and when your access will end.
   • If no confirmation appears, refresh the page or log out and log back in to verify the cancellation was saved.
7. Wait for a confirmation email from support@moonly.club.
   • This email should arrive within a few minutes. Check your spam folder if you do not see it in your inbox.
   • If no email arrives within 24 hours, email support@moonly.club with your screenshot and ask for written confirmation of your cancellation.

Warning: Do not close the browser tab or app immediately after clicking cancel. Wait for the confirmation screen to load fully and take your screenshot before you leave.

How to cancel moonly on apple app store

If you subscribed to Moonly through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple ID settings, not in the Moonly app itself. This is one of the most common mistakes users make.

Cancel through apple on iOS or mac

1. Open the Settings app on your iPhone or iPad (or System Preferences on Mac).
   • On Mac, click the Apple menu and select System Preferences or System Settings.
2. Tap or click your name at the top of the screen.
   • This opens your Apple ID account page.
3. Select "Subscriptions" or "Media and Purchases".
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find "Moonly" in the list and tap it.
   • If you do not see Moonly, scroll down to check if it is listed under "Past Subscriptions" or check the dates to confirm it is active.
5. Tap "Cancel Subscription" or "Edit".
   • Apple will show you the next billing date and ask you to confirm the cancellation.
6. Confirm the cancellation by tapping "Confirm" or "Stop Subscription".
   • Apple will ask for a reason. You can skip this or provide feedback if you wish.
7. Take a screenshot showing "Subscription Cancelled" or "No Longer Active".
   • This is your proof that Apple processed your cancellation.

Pro tip: Apple cancellations take effect immediately. You will keep access to Moonly until the end of your current billing cycle, then your subscription will not renew. Check your Settings again after 24 hours to confirm the status changed to "Expired" or "No Longer Active".

How to cancel moonly on google play

If you subscribed to Moonly through the Google Play Store on an Android device, you must cancel through Google Play, not in the Moonly app. This is a separate platform from Apple and requires its own cancellation process.

Cancel through google play on android

1. Open the Google Play Store app on your Android device.
   • If you do not have it installed, download it from the Google Play Store first.
2. Tap your profile icon in the top right corner.
   • This usually looks like a circle with your initial or profile picture inside it.
3. Select "Manage subscriptions" or "Subscriptions".
   • You will see a list of all active subscriptions on your Google account.
4. Find "Moonly" in the list and tap it.
   • If you do not see Moonly, check the search function or scroll to the bottom of the list.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you the next billing date and any refund information.
6. Follow the prompts and confirm your cancellation.
   • Google may ask you why you are cancelling or offer a discount. You can skip these steps.
7. Take a screenshot of the cancellation confirmation.
   • It should show a message like "Subscription Cancelled" or "You have cancelled your subscription to Moonly".

Warning: Google cancellations are immediate, but you keep access until your current billing period ends. If you are charged after you cancel, contact Google Play Support with your cancellation screenshot and request a refund within 48 hours of the charge.

What happens after you cancel moonly

Cancellation is only the first step. You must monitor your account and billing history to confirm that no charges appear after your final renewal date.

Monitor your account after cancellation

Mark your calendar with the date you cancelled and the date your final access ends. One day after that final date, check your bank account, GCash, Maya, Apple ID, or Google Play to confirm that no new charge appeared.

Log back into your Moonly account or your Apple/Google settings and confirm that your subscription status shows "Cancelled", "Expired", or "No Longer Active". If it still shows "Active" or "Renewal Pending", contact support immediately at support@moonly.club and share your cancellation screenshot.

Stopee recommends that you set a phone reminder for the renewal date. On that date, check your payment method to confirm the charge did not go through. This takes two minutes and saves you from being silently charged for weeks or months.

What to do if you are charged after cancellation

If a charge appears after your cancellation date, you have the right to dispute it under the Consumer Act of the Philippines. Act quickly: you typically have 30 to 90 days from the charge date to dispute it, depending on your payment method.

1. Contact Moonly support at support@moonly.club.
   • Explain that you cancelled on [date] and were charged on [date].
   • Attach your cancellation screenshot and proof of the unwanted charge.
   • Ask for a refund and a written explanation for why you were charged.
   • Give them 7 business days to respond.
2. If Moonly does not refund you within 7 days, contact your bank, GCash, Maya, Apple, or Google.
   • Request a chargeback or dispute for "unauthorized charge" or "subscription not cancelled as requested".
   • Provide your cancellation screenshot and Moonly's non-response as evidence.
3. If the dispute is rejected, escalate to the National Telecommunications Commission (NTC) or Department of Trade and Industry (DTI) in the Philippines.
   • File a consumer complaint with proof of your cancellation attempt and the unwanted charge.

Stopee has helped thousands of consumers recover unauthorized charges by following this exact escalation path. Do not assume the charge was a mistake or that you missed something. If you cancelled, you did not authorize the next charge.

Your consumer rights under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices. Understanding your rights is your strongest defense against unwanted charges and ignored cancellation requests.

What the law guarantees you

You have the right to clear, truthful information about subscription terms, renewal dates, and cancellation methods before you subscribe. Moonly must make cancellation as easy as subscription. If the company uses automatic renewal, it must obtain your express, informed consent before charging you.

You have the right to cancel at any time without penalty. You have the right to receive a written confirmation of your cancellation. You have the right to request a refund if the service was not delivered or if the company violated its own terms.

If Moonly charges you after you cancel, you can dispute the charge with your bank or payment provider. You can also file a complaint with the Department of Trade and Industry (DTI) if the company refuses to refund you or ignores your cancellation request.

Pro tip: Keep screenshots of every step: your subscription confirmation, your renewal date, your cancellation request, the cancellation confirmation, and any unwanted charges. These become evidence if you need to escalate to the DTI or your bank.

Common mistakes that keep your moonly subscription active

Cancellation feels simple until you realize you cancelled in the wrong place and your subscription renewed anyway. These are the errors that trip up most users in the Philippines.

Mistake 1: cancelling in the moonly app instead of on the platform

If you subscribed through Apple or Google, cancelling in the Moonly app does nothing. You must cancel through Apple Settings or Google Play. Many users cancel in the app, see nothing happen, assume it worked, then get charged again. Stopee has documented this mistake across thousands of users.

Mistake 2: not taking a screenshot of the confirmation

Without a screenshot, you have no proof that you cancelled. If Moonly charges you again and you contact support, the company may claim you never attempted to cancel. Screenshots are your only defense against this denial.

Mistake 3: cancelling too late in the billing cycle

If your next renewal date is tomorrow and you cancel today, some platforms may still charge you if the system processes the renewal before your cancellation. Cancel as early as possible in your cycle, ideally two or three days before the renewal date.

Mistake 4: forgetting to check your subscription status after cancellation

Cancellation is not final until you see confirmation. Log out of your account and log back in 24 hours later to confirm the subscription status changed. If it still shows "Active", contact support immediately.

Mistake 5: not monitoring your billing after the cancellation date

The real test is whether a charge appears after your final renewal date. If you do not check, you may not realize you were charged until weeks later. Set a phone reminder for one day after your final access ends and check your payment method that day.

Moonly subscription pricing in the philippines

Understanding Moonly's pricing helps you confirm your plan before you cancel and identify refund opportunities.

Prices vary slightly depending on your location and payment method. Apple and Google may add processing fees or apply local taxes, making the final charge slightly higher. Always cross-reference the price shown in Moonly with the price charged by your bank or payment app to catch billing errors.

Reasons to cancel moonly and when to keep it

Cancellation is the right choice for some users but not for others. Be clear on your reasons before you cancel.

Cancel moonly if

• You do not use the app regularly and want to save money.
• You disagree with the company's refund policy or terms.
• You find the same or better content for free elsewhere.
• You were charged after cancellation and the company refuses to refund.
• You no longer believe in astrology or lunar guidance content.
• The app has bugs, crashes, or poor customer support.

Keep moonly if

• You use the app daily for meditation or journaling.
• You value the moon phase calendar and ritual guidance.
• The annual plan is cheaper than paying monthly and you plan to use it for a year.
• You are in a free trial period and want to explore the premium features first.

Be honest about how often you open the app. If you have not opened Moonly in over a month, cancellation will save you money immediately.

After cancellation: what happens to your data

Moonly's terms do not clearly explain what happens to your data after you cancel. This is important because some apps delete your journals, saved rituals, and preferences immediately, while others keep them for 30 to 90 days.

How to preserve your data before cancelling

Before you cancel, open Moonly and take screenshots of any journals, custom rituals, affirmations, or saved content you want to keep. Take photos of your notes using your phone camera if you cannot copy and paste them.

Some apps allow you to export your data as a PDF or text file. Check your account settings for a "Download My Data" or "Export" option. If Moonly offers this, use it before you cancel.

Email yourself copies of your favorite affirmations, ritual instructions, or moon calendar notes. Do this before you cancel so you do not lose them when your subscription ends.

Refund policy and how to request your money back

Moonly's terms state that the company generally does not offer refunds for unused time after cancellation. However, the Consumer Act of the Philippines may override this, and you have rights that Moonly cannot take away.

When you can request a refund

You can request a refund if you cancelled within the first 7 days of your subscription and did not use the premium features. You can request a refund if Moonly failed to deliver the service (app crashes, content is missing, features do not work). You can request a refund if you were charged after you cancelled.

Email support@moonly.club with your cancellation screenshot and a clear request: "I cancelled my subscription on [date] and was charged on [date]. I request a full refund for the unauthorized charge."

Give Moonly 7 business days to respond. If the company refuses, escalate to your bank or payment provider and dispute the charge. Stopee recommends this escalation because it shifts the burden to the company to prove the charge was authorized.

Checklist: confirm your moonly cancellation

Before you close this page, work through this checklist to ensure your cancellation is complete and protected.

• Identify your billing source: Moonly website, Apple, or Google.
• Take a screenshot of your subscription status before you cancel.
• Cancel on the correct platform (not just in the app).
• Take a screenshot of the cancellation confirmation message.
• Note the date you cancelled and your final access date.
• Save the cancellation confirmation email from support@moonly.club.
• Set a phone reminder for the day after your final access ends.
• Check your bank, GCash, Maya, Apple, or Google on that date to confirm no charge appeared.
• Log into your Moonly account to confirm the subscription status shows "Cancelled" or "Expired".
• If you are charged after cancellation, contact support within 24 hours with your screenshots.
• If support does not refund you within 7 days, file a dispute with your bank or payment provider.

How stopee helps you stay in control

Cancelling a subscription should never be harder than signing up. Stopee exists because too many companies make cancellation deliberately difficult, hoping you will give up and keep paying.

Stopee has built a resource library of step-by-step cancellation guides for every major app and subscription service. Whether you need to cancel Moonly, Netflix, Spotify, or any other service, Stopee walks you through the exact process and shows you where the traps are.

Stopee also helps you understand your consumer rights. If a company refuses to cancel your subscription or charges you after you cancel, Stopee shows you how to dispute the charge and escalate to your bank or government agency.

Most importantly, Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges. You are not alone in this frustration, and you have legal rights on your side. Stopee is here to remind you of that.

Contact information for moonly support

If you have trouble cancelling or need to request a refund, use these contact methods.

When you contact Moonly, include your screenshot of the cancellation confirmation, the date you cancelled, your subscription plan name, and your next billing date (if you still see one). Be polite but firm. If the company does not respond within 7 days, escalate to your payment provider or the Department of Trade and Industry in the Philippines.

Cancelling Moonly is within your control. You have identified the right method, taken screenshots, and now you know exactly what to do if charges continue. Stopee is here if you need guidance on your next steps or if you run into resistance from the company. Your money is yours to keep.