Manage My Scans

How to cancel my scans and stop unwanted charges in the philippines

What is my scans and why people want to cancel

My Scans is a mobile document scanning app that turns paper into digital PDFs directly from your phone or tablet. The service promises clean scans, text recognition (OCR), and cloud storage for your documents. For many Filipinos, it starts as a handy way to digitize receipts, IDs, invoices, or school papers. Then the monthly charges kick in-and suddenly, keeping the subscription feels less like a convenience and more like a burden.

What my scans actually offers

The paid version gives you features like advanced OCR (optical character recognition to extract text from images), unlimited cloud storage, ad-free scanning, and batch processing. You get cleaner exports and faster organization than the free tier. The app is available on iOS through the Philippines App Store, and billing flows through Apple's payment system.

Here is the catch: many users find that the OCR accuracy struggles with handwritten notes and poor-quality images. If you signed up hoping to digitize messy handwritten documents, you might discover the tool does not work as well as you hoped. Combined with a recurring monthly charge, that disappointment is enough reason to walk away.

How my scans billing works in the philippines

My Scans operates as an auto-renewing subscription through Apple's App Store. This means once your free trial or initial period ends, your payment method gets charged automatically each month until you cancel. The app does not make this crystal clear during sign-up-a common dark pattern that catches users off guard when they see charges on their credit card or debit card statement.

Pricing converts to Philippine pesos (PHP) depending on your plan tier. The exact amount depends on which subscription level you chose and any active promotions at the time you signed up. What matters right now is that you stop those charges as soon as possible, which is exactly what Stopee helps thousands of Filipino consumers do every month.

Why you might want to cancel my scans

Common reasons people stop paying

You signed up for a free trial and forgot about it until charges appeared on your statement. The OCR feature does not recognize your handwritten notes well enough to justify the cost. You found a free alternative like Adobe Scan or Google Lens that does the job just as well. You only needed to scan documents once or twice, and a monthly subscription makes no sense anymore. Any of these situations is legitimate-and none of them means you are stuck with the bill forever.

When cancellation becomes urgent

If your next billing date is within the next 7 days, you need to cancel immediately to avoid the next charge. If you have already been charged multiple times and do not remember authorizing those payments, Stopee recommends documenting those charges and preparing to dispute them through your bank or Apple if the company refuses a refund. The longer you wait, the more money you lose-so do not delay this process.

How to cancel my scans step by step

Check your billing method first

Before you do anything else, confirm where your payment is coming from. My Scans subscriptions are managed through Apple's App Store for iOS users in the Philippines. This is crucial because you cannot cancel inside the My Scans app itself-you must cancel through Apple's system. That misunderstanding alone traps hundreds of users who keep searching the app for a cancel button that does not exist.

Pro tip: Open your phone right now and check your most recent charge. Was it labeled "APPLE.COM" or "iTunes"? If yes, your subscription is handled by Apple, not by My Scans directly. That actually makes cancellation easier.

Cancel through apple app store (iOS)

Follow these exact steps to kill your subscription:

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner (your picture or initials)
3. Select Subscriptions from the menu
4. Find My Scans in your active subscriptions list
5. Tap My Scans to open its details page
6. Select Cancel Subscription or Turn Off Auto-Renewal
   • The button text varies depending on your iOS version, but the result is the same
   • You may see options like "Keep Subscription" or "Confirm Cancellation"-choose the option to remove the subscription
7. Confirm your choice when prompted
8. Take a screenshot showing "Subscription Cancelled" or "Expires on [DATE]" to prove you cancelled

Warning: Do not delete the My Scans app from your phone. Deleting the app does not cancel the subscription. You must cancel through Apple as described above, even if you never use the app again.

Cancel through my scans support (if billing fails)

If you cannot cancel through Apple for any reason, or if you have questions about your billing, contact My Scans support directly. Visit the official My Scans website and look for their help page or contact form. Email or message them with the following details:

• The email address linked to your My Scans account
• Your Apple ID (if you signed up through Apple)
• Your subscription start date (find this in your App Store receipt)
• A clear statement: "I want to cancel my subscription immediately and request a refund for any unauthorized charges"

Keep copies of all communication with support. If they ignore you or refuse to help, Stopee users have had success escalating the case to Apple directly through the App Store purchase dispute process.

What happens after you cancel my scans

Your access and your documents

Once you cancel, you will lose access to paid features, but the timing depends on your billing cycle. If you cancel before your renewal date, you keep access until that date arrives. For example, if your next charge was scheduled for June 15 and you cancel on June 10, you can use the full app until June 14. After that date, you revert to the free tier-which means limited or no access to previously scanned documents stored in the paid cloud.

Action item: Do this today: export all important PDFs to your phone's local storage, your Google Drive, OneDrive, or email them to yourself. Take screenshots of sensitive documents like IDs or contracts. Do not assume your documents will remain accessible indefinitely after cancellation.

Refunds and chargebacks

Apple has a 14-day refund window for App Store purchases and subscriptions, but only if you request it within that window. If you were charged 2 days ago, you can still get a refund. If it has been 30 days, your chances are much lower-though not zero.

To request a refund through Apple:

1. Go to reportaproblem.apple.com on a web browser
2. Sign in with your Apple ID
3. Find the My Scans charge in your purchase history
4. Select Report a Problem
5. Choose I would like a refund for this purchase
6. Explain clearly why you want the refund (unwanted recurring charges, service not as described, etc.)
7. Submit and wait for Apple's response (usually within 48 hours)

If Apple denies your refund, you have a final escalation: file a dispute with your bank or credit card company. Tell them the charge was unauthorized or that you cancelled the service but were charged anyway. Your bank takes those claims very seriously.

Your consumer rights under philippine law

What the consumer act of the philippines says

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company charges your account for a service you no longer want. Key protections include:

• Right to information: The company must clearly disclose subscription terms, auto-renewal, and cancellation procedures before you sign up. If My Scans buried these details in small print, that violates the law.
• Right to cancel: You have the absolute right to cancel any recurring service. A company cannot make cancellation deliberately hard or impossible.
• Right to dispute charges: If you were charged without proper consent or after you cancelled, you can file a complaint with the Department of Trade and Industry (DTI).
• Protection against unfair contract terms: Terms that favor the company over the consumer (like unilateral price increases or impossible cancellation) are void.

If My Scans refuses to honour your cancellation or refund, Stopee recommends escalating to the DTI Consumer Complaint Center. You can file a complaint online at dtipraconsumer.com.ph or visit your nearest DTI office with proof of your charges and cancellation attempt. This is a free, formal process that puts legal pressure on the company.

When to escalate your case

File a DTI complaint if any of these apply:

• You cancelled through Apple, but charges continued
• The company refuses to refund charges you dispute
• You cancelled but nobody acknowledged your request
• You were charged without agreeing to auto-renewal

Common cancellation mistakes and how to avoid them

Where people get stuck

It is frustrating when you try to cancel and nothing seems to work. You are not alone-thousands of Filipinos get trapped by the same confusion every month. Here are the traps to avoid:

Mistake 1: Cancelling inside the My Scans app. The app does not have a cancel button because it cannot cancel its own subscription. You must go through Apple. Spending 20 minutes searching the app for a non-existent cancel button is time you could use actually cancelling.

Mistake 2: Deleting the app instead of cancelling. Uninstalling My Scans from your phone does absolutely nothing to stop the recurring charge. Your subscription stays active and keeps billing until you formally cancel through Apple.

Mistake 3: Cancelling too late in the day. If your billing date is tomorrow, cancel right now. App Store cancellations can take a few hours to process, and you do not want to risk another charge while your cancellation is pending.

Mistake 4: Not saving your documents first. Cancel, then panic, then realize all your scanned documents are gone. Download everything important before you hit that final cancel button.

Mistake 5: Not documenting your cancellation. Screenshots are your proof. If you later dispute a charge with your bank, the bank will ask for evidence that you cancelled. "I think I cancelled it" will not win a dispute-a screenshot will.

Pricing and subscription tiers explained

My Scans typically offers a free tier and one or more paid plans. Exact pricing in Philippine pesos varies by promotion and timing, but here is what you are likely paying for:

If you are unsure which plan you have, check your App Store receipt. Look for the charge amount-it tells you instantly whether you are on a monthly or annual plan.

Checklist: before and after cancellation

Before you cancel

• Find your next billing date (check App Store subscriptions or your card statement)
• Screenshot your subscription details, plan name, and renewal date
• Export all important scanned PDFs to your phone or cloud storage (Google Drive, OneDrive, etc.)
• Email yourself copies of sensitive documents (IDs, contracts, receipts)
• Confirm your Apple ID email address
• Note the exact charge amount from your last bill

After you cancel

• Screenshot the cancellation confirmation from App Store (should say "Subscription Cancelled" or "Expires on [DATE]")
• Save that screenshot to multiple places (email, cloud storage, phone notes)
• Wait 2-3 business days and check your card statement-make sure no new charge appears
• If you were charged after cancellation, immediately file a dispute with Apple or your bank
• If the company charged you without permission, file a DTI complaint
• Keep all cancellation proof for at least 6 months in case you need it for a refund dispute

Comparing my scans to free alternatives

Before you cancel, you might wonder whether a free option works just as well. Here is how My Scans stacks up against competitors you can use without a subscription:

The reality: if you scan documents occasionally, Google Lens or Microsoft Office Lens handles the job without any cost. Stopee has helped countless users realize they do not actually need the premium features they are paying for every month. If this describes you, cancel now and switch to free.

Summary and next steps

Cancelling My Scans is straightforward once you know the correct process. You go through Apple's App Store, not through the My Scans app itself. You protect your documents by downloading them first. You take a screenshot as proof. And you dispute any charges that appear after your cancellation date.

If the company refuses a refund or continues charging after you cancel, the Consumer Act of the Philippines and the DTI are on your side. A formal complaint takes time, but it works-companies take DTI complaints seriously.

Do not let a forgotten subscription bleed your bank account dry. Stopee has helped thousands of Filipino consumers cancel unwanted services, reclaim refunds, and take control of their subscriptions. Whether you need step-by-step guidance, help drafting a dispute letter, or support filing a DTI complaint, Stopee is here to walk you through it. Visit stopee.com to access free cancellation guides, sample dispute templates, and a directory of support contacts for major services operating in the Philippines.

Your money is yours to keep. Cancel today, save proof today, and take that charge back if the company refuses to stop billing.

Contact information and escalation points

Where to go if my scans does not help

If you cannot reach My Scans or they ignore your cancellation request:

• Apple Support: Go to support.apple.com, start a live chat, and explain that you cancelled a subscription but continue to be charged. Apple can manually refund charges within 180 days.
• Your bank or credit card company: Call the customer service number on the back of your card. File a dispute for "unauthorized recurring charges" or "service cancelled but still billed".
• Department of Trade and Industry (DTI): File a formal consumer complaint at dtipraconsumer.com.ph or visit your nearest DTI regional office with proof of your charges and cancellation attempt. This is free and carries legal weight.
• Bangko Sentral ng Pilipinas (BSP) Consumer Assistance: If your bank is unhelpful, escalate to BSP's office at bsp.gov.ph with evidence of your dispute and the bank's response.

Stopee recommends starting with Apple or your bank-they respond fastest. Save the DTI complaint as your nuclear option if those channels fail. Either way, you have leverage, and the company knows it.