Manage Odoo

How to cancel odoo and reclaim your data before charges restart

What odoo is and why filipinos use it

Odoo is a web-based business software platform that bundles accounting, customer relationship management (CRM), inventory, sales, human resources, and project tools into one system. Since 2005, businesses globally have relied on Odoo to run invoicing, stock tracking, websites, and reporting from a single account. In the Philippines, many small to mid-sized companies choose Odoo because it eliminates the need to juggle multiple subscriptions-everything lives in one place.

The platform operates on a freemium model with paid monthly subscriptions per user. Your costs depend on the tier you choose and how many team members need access. For Philippine users, Odoo charges in USD, so your actual PHP debit depends on your bank's daily conversion rate at payment time.

How much odoo costs in the philippines

Odoo offers three pricing tiers for Philippine users. The free tier, called One App Free, costs ₱0.00 per month and gives you access to one app with limited functionality. The Standard plan costs approximately ₱1,407 per user per month (USD $24.90 converted). The Custom plan costs approximately ₱2,768 per user per month (USD $49.00 converted) and includes advanced features like Odoo Studio, multi-company support, and external API access.

Your monthly bill scales by the number of users on your account. If you have five team members on Standard, you pay roughly ₱7,035 monthly before any additional modules or customizations. Important to note: Odoo's terms of service permit price increases of up to 7% annually upon renewal, even if your previous rate was lower than the current list price.

What makes cancellation tricky for odoo users

Odoo does not publish a straightforward self-service cancellation button on its dashboard like many other SaaS platforms do. Instead, you must submit your cancellation request through their support system, and the process depends on your subscription type and region. This ambiguity frustrates users who expect a clear "Cancel" option in their account settings.

Local Philippine users have reported confusion over whether their cancellation actually went through, delays in confirmation, and unclear instructions about data export and billing cutoffs. By preparing your request properly and understanding Odoo's actual process, you avoid the stress and false starts that catch many users off-guard.

Your consumer rights under philippine law

As a Filipino consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to clear and transparent information about billing terms, the right to cancel a subscription service, and the right to request refunds if the company fails to deliver what was promised or charges you after your cancellation date.

If Odoo continues to bill you after you cancel, or if you are unclear about your billing date, you have grounds to dispute the charge with your bank or credit card issuer. Most Philippine banks allow you to file a chargeback or charge dispute within 30 to 60 days of the unauthorized charge. Stopee recommends documenting your cancellation request (screenshot the support ticket number and date sent) so you have proof if you need to escalate to your bank.

Additionally, under the Consumer Act, Odoo must honor cancellation requests submitted in good faith. If the company refuses to cancel or claims it never received your request, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Bureau of Investigation (NBI) if fraud is involved. Stopee has seen many cases where a formal letter referencing your consumer rights resolves disputes quickly.

The best ways to cancel odoo

Method one: cancel through odoo support via the help portal

The verified and safest path to cancel Odoo is through their official support channel. This route creates a documented trail of your cancellation request, which protects you if disputes arise later.

1. Sign in to your Odoo account at odoo.com with your email and password.
2. Navigate to Odoo Help (the official support portal).
3. Click on the option to submit a new support ticket or request.
   • If you see a "Contact Us" button, click it.
   • If you are directed to a help search, type "cancel subscription" or "cancellation request" and select the relevant article.
4. Fill out the support form with the following details:
   • Your full name and company name.
   • Your billing email address (the one registered to your Odoo account).
   • Your database name (visible in your account dashboard).
   • The phrase "I request to cancel my Odoo subscription effective [today's date]."
   • Your next scheduled billing date (check your invoice history to find this).
5. Attach screenshots of your current plan, renewal date, and at least one recent invoice as proof of your subscription.
6. Click "Submit" and note the support ticket number that appears on screen.
7. Check your email within 24 to 48 hours for a response from Odoo support confirming receipt.

Pro tip: Odoo support occasionally takes 3 to 5 business days to respond, especially during peak periods. If you do not hear back within one week, send a polite follow-up email to the same support address with your original ticket number.

Method two: email cancellation request directly

If the help portal feels unclear, you can also email your cancellation request directly to Odoo. This method works especially well if you want to include detailed context about your account status or data export needs.

1. Compose a new email from the email address registered to your Odoo account.
2. Address it to support or the account management email (typically accounts or billing)-check Odoo's website footer for the exact support email.
3. Write a clear subject line: "Cancellation Request - [Your Company Name] - Database: [Your Database Name]"
4. In the email body, include:
   • Your full name and company name.
   • Your Odoo database name.
   • Your billing email address.
   • Your current plan tier (One App Free, Standard, or Custom).
   • Your next billing date.
   • A single clear sentence: "I request to cancel my Odoo subscription effective [today's date]."
   • The date you expect the cancellation to take effect (ideally before your next renewal).
5. Attach a copy of your most recent invoice or billing statement.
6. Send the email and save a copy for your records.
7. Await confirmation within 24 to 48 hours.

Warning: Do not cancel through your payment method alone (such as disabling the card or stopping recurring charges). Odoo may still attempt to bill you and mark your account as delinquent, which can block access to your data. Always submit a formal cancellation request first.

What to do before you cancel odoo

Secure your data immediately

Before you submit any cancellation request, export all your data from Odoo. Once your subscription is cancelled, your access to the database may be restricted or delayed, so do this now while you still have full control.

1. Sign in to your Odoo account.
2. Open the main menu (three horizontal lines) in the top left corner.
3. Navigate to Settings > Data Import/Export.
4. Select each module you need to export:
   • Accounting (invoices, bills, journal entries).
   • Contacts (customers, suppliers, employees).
   • Inventory (product lists, stock levels).
   • Sales (quotations, orders, pipelines).
   • Projects (tasks, timesheets, deliverables).
   • Any custom modules or reports specific to your business.
5. For each module, click "Export" and choose CSV or Excel format.
6. Save all exported files to a folder on your computer or cloud storage (Google Drive, OneDrive, or local backup).
7. Take screenshots of your entire database structure and any custom configurations.

Pro tip: If you are on the Custom plan with Odoo Studio customizations, ask Odoo support during your cancellation request whether they can provide a full database backup or dump file. This backup is especially valuable if you plan to migrate to another ERP system later.

Document your billing details

Gather screenshots and notes of your account status so you have proof of what you paid and when your renewal is due.

• Screenshot your Plan & Pricing page showing your current tier and monthly cost.
• Screenshot your next billing or renewal date.
• Save PDFs of your last three invoices, noting the exact charge amount and payment date.
• Record the payment method used (credit card, debit card, or bank transfer).
• Note the last four digits of the card or account used for billing.
• If you have access to your bank statement, screenshot the Odoo transaction line so you can prove the charge amount in PHP.

Confirm any active integrations or external apps

If you use third-party apps connected to Odoo (such as accounting software, CRM integrations, or custom API connections), note these before you cancel. After cancellation, those connections may stop working.

• Go to Settings > Apps to see all installed or connected applications.
• List any third-party tools (invoicing platforms, payment gateways, email integrations).
• If you need these tools after Odoo, contact the app vendor to understand your migration options.

How long cancellation takes and what happens to your billing

Timeline from request to final cancellation

Odoo's cancellation process has several stages, and the total time depends on when you submit your request relative to your next billing date.

Avoid being billed after you cancel

Odoo charges on a recurring monthly basis, so timing matters. If your renewal date is 5 days away and you submit your cancellation today, Odoo may still process your next monthly charge because the billing system runs automatically. Here is how to prevent this:

1. Calculate the exact date of your next billing renewal (check your invoice history or account dashboard).
2. If today is fewer than 7 days before that date, mention in your cancellation request: "Please cancel before [renewal date] to prevent the next charge."
3. Ask Odoo support to apply a credit or reverse the next charge if it posts after your cancellation request.
4. Monitor your bank or credit card statement closely for 7 to 10 days after your cancellation is confirmed.
5. If you are charged after cancellation, immediately contact your bank to file a dispute or chargeback within 30 days of the unauthorized charge.

Warning: Do not assume the cancellation is complete just because support sent an email. Verify that no charges appear on your next billing cycle by checking your bank statement or credit card statement online.

Refunds and credit policies

Does odoo offer refunds

Odoo's refund policy is not explicitly published on their website, which is why you must ask during your cancellation request. In general, Odoo does not offer refunds for partial months already paid, but they may credit unused time if you cancel well before your next renewal date.

For example, if you paid for a full month on the 1st but cancel on the 15th, you may not receive a refund for the second half of the month. However, if you cancel more than 14 days before your next renewal, Odoo may apply a credit to your final invoice or offer a prorated adjustment.

How to request a refund or credit

1. In your cancellation request email or support ticket, include this sentence: "I request a refund or credit for any unused time remaining in my current billing period."
2. Specify the exact date you want the cancellation to take effect.
3. If you are in dispute about a charge, explain clearly why (for example, service outage, unmet commitments, or accidental double-billing).
4. Wait for Odoo support to respond with their decision within 5 to 7 business days.
5. If Odoo refuses a refund and you believe the charge is unjustified, escalate by filing a chargeback with your bank within 30 days.

Pro tip: Under the Consumer Act of the Philippines, if Odoo failed to deliver services or charged you after cancellation, you have the right to dispute the charge. A formal letter referencing your consumer rights often encourages Odoo to reconsider a refund or credit.

Common mistakes people make when cancelling odoo

Many users feel stressed when their cancellation feels delayed or unclear. These mistakes are preventable-learn from them now.

Mistake one: stopping your card payment without cancelling the account

One of the biggest traps is disabling the card or stopping recurring payments through your bank. Odoo views this as a failed payment, not a cancellation. Your account stays active, your database remains vulnerable, and support may send collection notices or mark your account as delinquent.

Always submit a formal cancellation request through Odoo support first. Only after you receive written confirmation should you consider disabling the card.

Mistake two: not exporting data before cancellation

Once your account is fully closed, Odoo may delete or archive your database within 30 to 90 days. If you have not exported your invoices, contacts, and inventory by then, you lose access forever. Export now, before you cancel.

Mistake three: cancelling without noting your renewal date

If you cancel just days before your next billing date, Odoo may still process the charge. Make sure you clearly state your intended cancellation date in your request and ask support to confirm they will stop the next charge before it posts.

Mistake four: assuming the cancellation is done when you get the first email

The first email from Odoo support often just confirms they received your request. The actual cancellation processing takes 3 to 5 more business days. Follow up if you do not hear a second email with final confirmation within one week.

What to do after your cancellation is confirmed

Your cancellation is done, but your responsibility is not. These final steps protect your data and your wallet.

Verify no further charges appear

1. Check your bank or credit card statement every day for 7 to 10 days after your cancellation is confirmed.
2. Watch for any line item from Odoo, its payment processor, or any similar-sounding company.
3. If a charge appears after the confirmed cancellation date, take a screenshot immediately.
4. Contact your bank to dispute the charge if Odoo continues billing you after cancellation.

Preserve your exported data

Once you have exported your data and cancelled, store all CSV and backup files in at least two locations (for example, an external hard drive and a cloud backup like Google Drive). These files are your proof of what you had in Odoo and your insurance against data loss.

Consider alternative software

If you are leaving Odoo because it did not fit your needs, research alternative ERP or CRM platforms. Popular options in the Philippines include Zoho CRM, ERPNext, Xero for accounting, or HubSpot for sales. Stopee has guides on cancelling most of these platforms if your next tool does not work out either.

How to escalate if odoo refuses to cancel

What to do if your cancellation is denied

If Odoo support refuses to cancel your account or claims they never received your request after 10 business days, you have rights under the Consumer Act of the Philippines.

1. Send a formal demand letter to Odoo via registered mail or email. State that you are exercising your right to cancel under the Consumer Act (R.A. 7394) and give them 5 business days to respond.
2. If Odoo does not respond, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your local DTI office.
3. Alternatively, contact your bank or credit card issuer and file a dispute or chargeback if Odoo continues to bill you after you have formally requested cancellation.
4. Keep all screenshots, emails, and support ticket numbers as evidence for any formal complaint.

Stopee recognizes that companies sometimes ignore consumer requests, but the law is on your side. A formal escalation often works where a polite email does not.

Checklist: everything you need to cancel odoo

Use this checklist to ensure you have completed every step before and after cancellation.

• I have signed in to my Odoo account and confirmed my database name.
• I have exported all data (accounting, contacts, inventory, sales, projects) to CSV files.
• I have saved all exported files to an external drive and cloud storage.
• I have taken screenshots of my plan tier, renewal date, and last three invoices.
• I have noted my next billing date and prepared my cancellation request.
• I have submitted my cancellation request through Odoo Help or direct email.
• I have saved my support ticket number or forwarded my cancellation email to myself.
• I have received written confirmation from Odoo support within 48 hours.
• I have waited 5 to 7 business days for final processing.
• I have monitored my bank statement for 7 to 10 days to confirm no further charges.
• If charged after cancellation, I have filed a dispute with my bank within 30 days.

Stopee's final guidance on cancelling odoo

Cancelling Odoo is straightforward when you know the process and avoid the traps. The key is documentation: export your data before you cancel, submit a clear written request, get confirmation in writing, and monitor your charges afterward. Stopee has helped thousands of consumers cancel complex business software like Odoo, and the ones who succeed are those who treat cancellation as a process, not a single action.

You have the right under Philippine consumer law to cancel any subscription service, and Odoo must honor that right. If the company delays, refuses, or continues to charge you after cancellation, escalate to the DTI or file a chargeback with your bank. Stopee stands with consumers who take control of their subscriptions and protect their data. Start your cancellation today, follow these steps carefully, and you will be free of Odoo charges within one week.

Where to send your odoo cancellation request

Official odoo support channels in the philippines

Submit your cancellation request to Odoo through these verified channels:

• Odoo Help Portal: www.odoo.com/help (submit a support ticket online).
• Email: Check Odoo.com footer or your invoice for the official support email address; typically accounts@odoo.com or support@odoo.com.
• Database mail: Log in to your Odoo account and use the built-in "Report a Problem" feature in the Help menu.

Escalation contact for the philippines

If Odoo does not respond or refuses to cancel, contact:

• Department of Trade and Industry (DTI): dti.gov.ph or call (02) 7737-9000. File a consumer complaint online or visit your nearest DTI office.
• Your bank or credit card issuer: File a dispute or chargeback within 30 days of any unauthorized charge after cancellation.

Stopee recommends keeping all cancellation emails, support ticket numbers, and screenshots of your charges so you have evidence if you need to escalate to the DTI or your bank. Your consumer rights are real, enforceable, and backed by Philippine law.