Manage Passion.Io

How to cancel Passion.Io before your next renewal charge hits

What Passion.Io is and why you might need to cancel

Passion.Io is a creator platform that lets you build branded mobile apps for courses, memberships, coaching, and communities. The company operates as a recurring subscription service, which means your billing continues month after month until you cancel before your renewal date arrives. You are not buying a one-time license; you are renting access to app creation tools, hosting, member management, video delivery, and monetization features.

Operated by Independence284, Inc., Passion.Io offers three main subscription tiers: Launch at PHP 6,724 per month, Scale at PHP 16,894 per month, and Expand at PHP 39,494 per month. There is also a custom Plus setup service sold separately. For creators in the Philippines, the platform delivers iOS, Android, and web app access along with subscriber management, video hosting, push notifications, and branding options. Higher tiers unlock bigger usage quotas and more hands-on support.

Why cancellation matters in the philippines

Philippine users often face two core frustrations: unclear cancellation paths and billing charges that continue after cancellation attempts. The company lists no public phone number, which creates real friction if you need to stop a charge urgently before your card is billed. Email support at instructor@passion.io operates Monday to Friday with a stated 2-business-day response window, but that timeline does not help you if your renewal date is tomorrow.

The pricing complexity adds another layer. Passion.Io displays all prices in US dollars, so your card issuer applies conversion costs on top of the advertised amount. This means you are often paying more than the PHP equivalent shown here due to foreign exchange fees. If you signed up for a test project and forgot about the renewal, the charges accumulate fast. Understanding your exact cancellation deadline and the steps to take control of your account is the only way to stop those recurring charges.

Your cancellation rights under philippine consumer law

You have legal protection under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscriptions and demand refunds for services not rendered or for services that do not match the advertised features. If Passion.Io continues to bill you after you submit a cancellation request, that is a violation of fair billing practices and consumer protection standards.

If the company refuses to cancel your subscription or refund charges, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Grievance Arbitration Board, which operates free mediation services for Filipino consumers. Stopee recommends documenting every step of your cancellation attempt, including screenshots of your account, confirmation emails, and payment records, because this evidence becomes crucial if you need to file a formal complaint.

Passion.Io subscription pricing and plan comparison

Here is the exact pricing you are paying and what you get at each tier:

Pro tip: Note your exact plan name and renewal date from your dashboard. The cancellation process is fastest when you know these details before you contact support.

How to cancel Passion.Io through the web dashboard

The most straightforward cancellation method is through your account dashboard. This is the official route Passion.Io provides, and it typically processes within 24 hours if you complete it before your renewal date.

1. Log in to your Passion.Io account using your email and password.
2. Click on the More tab or menu icon in the main navigation (usually in the top-right corner).
3. Select Account Settings from the dropdown menu.
4. Navigate to Billing Details or Subscription Information.
5. Look for the Cancel Subscription button (it may also be labeled Downgrade Plan or End Subscription).
6. Click the cancel button and follow the on-screen prompts.
   • The system may ask you to confirm your reason for cancelling (optional feedback).
   • You may see a retention offer or discount code to keep your subscription; decline this unless you genuinely want to stay.
7. Complete the final confirmation step. A confirmation message will appear on-screen.
8. Screenshot this confirmation message immediately; save the reference number if one appears.
9. Check your email (including spam and promotions folders) for a cancellation confirmation email within 2 hours. If you do not receive one, proceed to contact support.

Warning: Do not assume your cancellation is complete until you receive an email confirmation. Some users have reported that clicking cancel in the dashboard does not always trigger the backend cancellation. Verify by checking your account settings again 1 hour later. If the subscription is still listed as active, email support immediately with your screenshot.

Cancellation by email if the dashboard method fails

If you cannot access the dashboard, the cancel button is missing, or the web method does not generate a confirmation, you must contact support directly via email. This method is slower but creates a paper trail that protects you if billing disputes arise.

1. Send an email to instructor@passion.io with the subject line "Subscription Cancellation Request [Your Account Email]".
2. In the body, include the following information:
   • Your full name as it appears on your account.
   • Your Passion.Io account email address.
   • Your current subscription plan name (Launch, Scale, Expand, or Plus).
   • Your exact renewal date (check your dashboard or last invoice).
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please do not charge me on my next renewal date."
   • Your payment method (card last four digits or GCash/Maya account email).
3. Send the email from the address linked to your Passion.Io account.
4. Save a copy of the email and note the exact time you sent it.
5. Wait for a response within 2 business days (Monday to Friday). Support should reply with a cancellation confirmation number.
6. If you do not receive a response after 3 business days, send a follow-up email with "URGENT: Cancellation Follow-Up" in the subject line.

Pro tip: Stopee recommends sending your cancellation email at least 5 days before your renewal date. This gives support time to process your request and prevents billing delays. If your renewal date is within 48 hours, call your bank or card issuer immediately and request they block the charge as a precaution while you complete the email cancellation.

What happens to your content and account after cancellation

The moment your cancellation is confirmed, your billing cycle stops. However, your account and content follow a specific retention timeline. According to Passion.Io terms, the company may retain your app, member data, and uploaded content for up to 3 months after cancellation, but this retention is not guaranteed, and you should not rely on the platform to safeguard your data long-term.

Before you cancel, export or download everything you need: videos, course materials, member lists, community posts, and subscriber records. Most SaaS platforms allow you to export data through account settings or a dedicated export tool. If Passion.Io does not offer an obvious export function, request a data export from support before cancellation. Once the 3-month grace period expires, your content is typically deleted permanently.

Your published app will no longer be updated or maintained after cancellation, but existing users of your app may retain access if they have already downloaded it. However, features like push notifications and backend updates will not function without an active subscription. Inform your members of the cancellation date if your app serves a community or course.

Refunds and billing adjustactions for Passion.Io

Passion.Io operates on a simple principle: you are billed on your renewal date each month. If you cancel before that date, you are not charged. If you cancel after your renewal date has passed, the charge has already processed, and you enter a refund dispute process.

When you are eligible for a refund

You are eligible for a refund under the Consumer Act of the Philippines if any of the following apply:

• You cancel within 14 days of your initial purchase and the service does not match the advertised features.
• Passion.Io continues to bill you after you submit a cancellation request.
• The service is unavailable or non-functional for more than 7 consecutive days.
• You cancel before your renewal date and are charged on that renewal date anyway (a billing error).

How to request a refund

If you believe you are entitled to a refund, email instructor@passion.io with the subject "Refund Request [Your Account Email]" and include:

• Your account email and full name.
• The transaction date and amount charged.
• A screenshot of the charge on your bank or card statement.
• A screenshot of your cancellation confirmation (if you have one).
• A clear explanation of why you believe a refund is warranted (e.g., "I cancelled on 15 January but was charged again on 1 February").

Passion.Io should respond within 5 to 10 business days. If the company denies your refund claim or does not respond within 10 days, escalate your case to the DTI Consumer Grievance Arbitration Board, which has authority to order refunds on behalf of Filipino consumers.

Warning: Your bank or card issuer can also initiate a chargeback if Passion.Io refuses to process a legitimate refund. Contact your bank's dispute department and provide all documentation. Chargebacks are your legal safety net.

Common cancellation mistakes and how to avoid them

It is frustrating when you try to cancel and find yourself trapped in billing loops or facing unnecessary delays. You are not alone; many users encounter these exact pitfalls. Here are the mistakes that cost time and money:

Assuming the cancellation is complete without confirmation

The biggest mistake is clicking cancel and walking away without verifying the action. Your subscription may still be active even though you saw a "cancel" button. Always wait for an email confirmation before you consider yourself cancelled. Check your account settings 1 to 2 hours after submitting a cancellation request to confirm the subscription no longer appears as active.

Cancelling too late in the billing cycle

If you wait until 1 or 2 days before your renewal date, there is a risk that the system has already queued your charge, and cancelling may not prevent it. Stopee recommends submitting your cancellation at least 5 to 7 days before your renewal date. This safety window gives support time to process and prevents automated billing.

Not documenting your cancellation request

If you cancel via the dashboard, screenshot the confirmation. If you cancel via email, save a copy of your sent message and the response. This documentation is vital if you are charged again or need to dispute the charge with your bank. Without proof of your cancellation attempt, the company can claim they never received the request.

Failing to export your content before cancellation

Once your subscription ends, your access to export tools may be limited or removed immediately. Download your videos, member lists, course materials, and community posts before you submit your cancellation request, not after. If you wait until after cancellation is confirmed, the company may have already archived your data.

Using a different email for the cancellation request than the one linked to your account

Support will have difficulty locating your account if you email from a different address. Always send cancellation requests from the exact email address registered to your Passion.Io account.

After cancellation: what comes next

It is natural to feel uncertain about what happens once your cancellation is final. Here is the exact timeline and what to expect:

Immediate (within 24 hours)

Your account transitions to a cancelled state in Passion.Io systems. You retain read-only access to your account for 3 months to download any remaining content. No new charges will be processed on your renewal date.

Within 5 to 10 business days

Monitor your bank or card statement closely. No charge should appear if you cancelled before the renewal date. If a charge does appear, contact support immediately with your cancellation confirmation.

Within 3 months

Your content and app data are retained during this grace period. Download anything critical that you missed. After 3 months, Passion.Io is not obligated to maintain your data.

After 3 months

Your account and all associated content are typically deleted. Your app is removed from app stores or no longer updated.

Reasons to cancel Passion.Io and viable alternatives

You might cancel for many reasons: the cost is too high, the features do not match your needs, the app is not gaining traction, or support is unresponsive. Here are the most common exit triggers and what platform might serve you better:

Passion.Io cancellation checklist

Use this step-by-step checklist to make sure you do not miss anything before and during cancellation:

• [ ] Log into your Passion.Io dashboard and note your exact renewal date.
• [ ] Screenshot your current subscription plan, billing page, and latest invoice.
• [ ] Download or export all course content, videos, member lists, and community data.
• [ ] Back up any third-party integrations or custom code you have added to the app.
• [ ] Notify your community, course members, or customers of the app shutdown date.
• [ ] Attempt dashboard cancellation (click More > Account Settings > Billing Details > Cancel Subscription).
• [ ] Wait for email confirmation. If none arrives within 2 hours, proceed to email cancellation.
• [ ] Screenshot the confirmation email and save the reference number (if provided).
• [ ] Send a backup email to instructor@passion.io confirming your cancellation date and request.
• [ ] Check your account settings 1 hour later to confirm the subscription is no longer active.
• [ ] Set a phone reminder for your original renewal date. If you see a charge, immediately contact your bank.
• [ ] Save all confirmation emails in a dedicated folder for 12 months in case of billing disputes.

Contact information and escalation for Passion.Io

If your cancellation is rejected, delayed, or results in unexpected charges, you have multiple escalation paths:

Direct support channels

• Email: instructor@passion.io (2-business-day response time).
• In-app chat: Available during business hours (limited availability for Philippine time zones).
• Corporate address: Independence284, Inc., Newark, Delaware, USA (no public phone number listed).

Consumer protection escalation in the philippines

• Department of Trade and Industry (DTI) Consumer Grievance Arbitration Board: Submit a formal complaint if Passion.Io refuses to refund or cancel after 10 business days. Service is free and online-accessible.
• Bank dispute department: If Passion.Io continues to charge after cancellation, file a chargeback through your card issuer or bank.
• National Bureau of Investigation (NBI) Cybercrime Division: If you suspect fraud or unauthorized billing, report the case here.

Final thoughts: taking control of your subscription

Cancelling Passion.Io does not have to be complicated or time-consuming. You have legal rights as a Filipino consumer, clear cancellation methods, and escalation options if the company does not comply. The key is acting before your renewal date, documenting every step, and following up within the timeframes outlined here.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges by providing clear, actionable steps and empowering them with knowledge of their consumer rights. Your subscription is your choice, and the cancellation process should reflect that respect for your decision. Take control today by logging in, confirming your renewal date, and submitting your cancellation through the method that works best for you. Stopee is here to ensure your cancellation goes smoothly, and Stopee remains your advocate if the company does not respond as promised.