Manage Reiboot

How to cancel reiboot in the philippines and stop unwanted charges

What reiboot is and why you might want to cancel

Reiboot is an iOS device repair tool sold by Tenorshare that fixes system problems like boot loops, frozen screens, and recovery mode errors. If you subscribed in the Philippines, you likely paid for the Pro license, not just the basic download. The confusion starts here: many users think deleting the app cancels the subscription, then discover a charge on their next billing date.

At Stopee, we help consumers navigate these subscription traps every day. The truth is simple: Reiboot subscriptions auto-renew unless you actively cancel them, and the cancellation process changes depending on where you bought it (website, App Store, or Google Play).

What you are actually paying for

Reiboot Pro is a subscription licence, not a one-time purchase. You pay for access to repair tools, software updates, and email support for the duration of your plan. If you completed a 7-day free trial without cancelling, your subscription automatically renewed at a discounted monthly rate.

Filipino users typically encounter three pricing tiers. A 1-Month License costs PHP 1,410 (USD $24.95). A 1-Year License costs PHP 2,822 (USD $49.95). A Lifetime License costs PHP 4,517 (USD $79.95). All plans include a 30-day money-back guarantee from Tenorshare, though claiming it requires contacting support directly.

How the business model works and why cancellation matters

Reiboot's billing system operates on auto-renewal. After your paid period ends, the system charges you again at the renewal date unless you cancel beforehand. The 7-day free trial is where most users miss the cancellation deadline: if you do not cancel before the trial expires, you are charged immediately at a promotional rate of PHP 1,692 (USD $29.95) per month.

This is the pattern we see repeatedly at Stopee: a user installs Reiboot, fixes their phone during the free trial, uninstalls the app, then gets charged weeks later when they forgot the trial had ended. The app does not remind you about the upcoming charge, and the cancellation process is deliberately buried in account settings.

Your consumer rights in the philippines

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription or service agreement at any time. The law requires companies to make cancellation simple and to honour refund requests if a service fails to meet advertised standards.

Tenorshare offers a 30-day money-back guarantee, which means you can request a full refund within 30 days of purchase even if you cancel after the fact. If Reiboot failed to fix your device as promised, you have grounds for a refund under consumer protection law. Stopee recommends keeping all receipts and screenshots of the issue as evidence when you contact support.

What to do if reiboot refuses to cancel or refund

If Tenorshare blocks your cancellation or ignores your refund request, file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Protection Group handles disputes between consumers and online sellers and can compel companies to refund or cancel. You can file online at consumercare.dti.gov.ph at no cost.

You also have the right to dispute the charge with your bank, GCash, or Maya through your payment provider's dispute resolution process. Document everything: email exchanges with Tenorshare, screenshots of the subscription page, your order confirmation, and the disputed charges. These become essential if you escalate the case.

How to cancel reiboot based on where you bought it

Cancel through the reiboot website account

If you purchased directly from the official Reiboot website, your cancellation must happen in your online account.

1. Visit reiboot.com and sign in with the email address you used to subscribe.
2. Click on "Account" or "My Account" in the upper right corner.
3. Navigate to "Subscription" or "License Management".
4. Find your active plan and click "Cancel Subscription" or "Manage License".
5. Follow the on-screen prompts and confirm the cancellation.
6. Take a screenshot of the confirmation message that appears.
7. Check your email within 10 minutes for a cancellation confirmation from Tenorshare.

Pro tip: If the website does not show a cancellation button, your account may be linked to Apple or Google instead of the Reiboot site directly. If cancellation fails or no confirmation email arrives within an hour, contact support@tenorshare.com immediately with your order number and a screenshot of the error.

Cancel if you subscribed through apple app store

App Store subscriptions are managed entirely within Apple's system, not on the Reiboot website. You must cancel inside the App Store app on your iPhone or iPad.

1. Open the "App Store" app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "Reiboot" in the list of active subscriptions.
5. Tap "Reiboot" and then tap "Cancel Subscription".
6. Follow Apple's confirmation steps and take a screenshot of the cancellation confirmation.
7. Check your Apple ID email for a cancellation receipt within a few minutes.

Warning: Deleting the Reiboot app from your home screen does not cancel the subscription. The subscription remains active in Apple's system even after you delete the app, and you will be charged at the next renewal date. You must use this process to cancel through the App Store itself.

Pro tip: If you cannot find "Subscriptions" in your profile, you may have an older iOS version. Update to the latest iOS first, or use a Mac and open the App Store there instead.

Cancel if you subscribed through google play

Google Play subscriptions require cancellation in the Google Play app on your Android device or through a web browser.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and Subscriptions", then "Subscriptions".
4. Find and tap "Reiboot".
5. Tap "Cancel Subscription".
6. Follow Google's prompts to confirm and take a screenshot.
7. Check your Gmail account for a cancellation confirmation from Google Play.

Alternatively, open play.google.com in a web browser, sign in, and follow the same "Payments and Subscriptions" path if your phone app is not working.

Warning: Google Play charges in the local currency tied to your account. If you see a charge in PHP but originally paid in USD, the conversion rate may include platform fees. Screenshot the currency conversion so you have evidence if you need to dispute the charge.

When to cancel and critical timing deadlines

The deadline most users miss

Your cancellation timing determines whether you are charged again. If you are in the middle of a free trial, you must cancel before the trial ends. If you are in a paid plan, cancel before the renewal date listed in your account to avoid the next charge.

Reiboot does not send a reminder email 3 days before renewal the way some services do. This is a deliberate dark pattern. Set a calendar reminder right now for the renewal date shown in your account, then check your email two days before to confirm you will be charged. At Stopee, we recommend cancelling as soon as you know you will not renew, rather than waiting until the last moment.

How long cancellation takes to take effect

Most cancellations take effect immediately after you click confirm, and your renewal will not happen on the next billing date. However, app-based cancellations (Apple and Google) may take up to 24 hours to fully process. If you are close to your renewal date, cancel at least 2 days early to be safe.

Do not delete the Reiboot app until you receive a cancellation confirmation email. Once you have confirmation in writing, you can safely uninstall the app and delete it from your device.

Claiming your refund after cancellation

The 30-day money-back guarantee explained

Tenorshare promises a 30-day money-back guarantee on all Reiboot plans. This means you can request a full refund of your payment within 30 days of purchase, even if you have already cancelled. The catch is that you must request it proactively; the company will not refund you automatically.

To claim this refund, email support@tenorshare.com with the subject "Reiboot refund request". Include your order number, the date of purchase, your billing email, and a brief reason (for example, "Device issue not fixed" or "Changed my mind about subscription"). Tenorshare typically replies within 48 hours on weekdays. Once approved, the refund goes back to your original payment method in 5-10 business days.

Disputing charges if the company does not refund

If Tenorshare denies your refund or does not reply within 3 business days, you can dispute the charge directly with your bank or payment app. Here is how, depending on your payment method.

Keep all screenshots, emails, and the cancellation confirmation when you file a dispute. Payment providers favour the consumer when you provide proof of cancellation attempts or service failure.

Common mistakes that delay or block cancellation

The traps that catch most users

Many Reiboot users cancel once, believe it worked, then get charged again because they fell into a cancellation trap. At Stopee, we have documented these patterns and want to help you avoid them entirely.

Mistake 1: Deleting the app instead of cancelling the subscription. This is the most common error. Uninstalling Reiboot from your phone does nothing to the active subscription in Apple or Google's system. You must cancel inside the app store, not on your device.

Mistake 2: Cancelling on the website when you subscribed through an app. If you bought through the App Store or Google Play, the website cancellation button does not work. Your subscription lives in Apple or Google's system, and that is the only place you can cancel it. Attempting to cancel on the Reiboot website while your subscription remains active in the app store leads to a charge on the next billing cycle.

Mistake 3: Not waiting for the confirmation email. You see a "cancellation confirmed" message on screen and assume it is done. Take a screenshot of that message, then wait 10 minutes for the confirmation email. If no email arrives, your cancellation failed. Contact support immediately with the screenshot of the on-screen message.

Mistake 4: Cancelling after the billing date, not before. If your renewal date is the 15th and you cancel on the 16th, you have already been charged for the next month. You can request a refund, but it is easier to cancel before the date arrives.

Mistake 5: Not keeping proof of cancellation. Screenshots are your insurance policy. If Reiboot charges you again and claims you never cancelled, your screenshot is evidence. Save every confirmation page and email.

What happens after you cancel reiboot

Your access after cancellation is confirmed

Once your cancellation is confirmed, your access to Reiboot depends on your plan type. If you cancelled a monthly or yearly subscription before the renewal date, you retain access until the current billing period expires. After that date, the software locks and you cannot use it to repair devices.

If you purchased a Lifetime License and then cancelled, most refund policies restore the full amount, meaning you lose perpetual access and cannot use the tool again. Read the refund policy carefully before requesting a lifetime licence refund.

Monitor your payment accounts after cancellation

After you cancel, check your bank, GCash, or Maya statement on your renewal date to confirm no charge appears. If a charge does appear after a confirmed cancellation, contact Tenorshare support immediately with your cancellation confirmation email and ask for an urgent reversal. File a dispute with your payment provider if support does not respond within 24 hours.

At Stopee, we recommend checking your statement for 60 days after cancellation. Some renewal charges are delayed, and catching them early makes refund disputes simpler. Set a phone reminder for the day after your original renewal date as a safety net.

Pricing comparison and refund guarantee summary

All plans include a 30-day money-back guarantee. Request your refund from support@tenorshare.com within 30 days of purchase if the software did not work as advertised or if you simply changed your mind.

Checklist before and after cancelling reiboot

Before you cancel (gather these now)

• Your order confirmation email and order number.
• The email address associated with your Reiboot account.
• A screenshot of your current subscription plan and renewal date from your account.
• The exact amount charged in your last billing statement.
• The platform where you subscribed: Reiboot.com, App Store, or Google Play.
• A calendar reminder for the day after your intended cancellation date.

Immediately after you cancel (verify)

• Screenshot the on-screen cancellation confirmation message.
• Wait 10 minutes and check your email for the cancellation confirmation from Tenorshare or your payment provider.
• Reply to the confirmation email, saving it to a folder called "Reiboot Cancellation" for future reference.
• Log back into your account and verify the subscription no longer shows as active.
• Set a reminder for 2 days before your would-be renewal date to verify no charge appears.

On and after the renewal date (monitor)

• Check your bank or payment app to confirm no charge appears on the renewal date.
• If a charge does appear, contact support@tenorshare.com within 24 hours with your cancellation confirmation.
• If support does not refund within 3 days, file a dispute with your bank or payment provider using your cancellation proof as evidence.
• Monitor your account for 60 days to catch any delayed charges.

How stopee can help you stay in control

Subscription cancellations do not have to be stressful or unclear. Stopee is designed to help Filipino consumers navigate these exact situations. We provide step-by-step guides, consumer rights information, and escalation advice when companies refuse to cancel or refund.

If you cancel Reiboot using this guide and Tenorshare still charges you or blocks your cancellation, Stopee can help you understand your next steps with the DTI or your payment provider. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their billing.

Bookmark this guide for future reference, share it with friends who use Reiboot, and visit stopee.com whenever you need clear, practical cancellation help.

Contact information and escalation address

Reach tenorshare support before escalating

Your first contact point is always Tenorshare customer support. Email support@tenorshare.com with your order number and subscription issue. Replies typically arrive within 48 hours on weekdays. Do not expect phone support; email is the standard channel.

Escalate to the DTI if tenorshare does not respond

If Tenorshare ignores your cancellation or refund request for more than 3 business days, file a complaint with the Department of Trade and Industry. The DTI handles consumer disputes and can compel companies to honour cancellations or issue refunds.

DTI Consumer Protection Group contact:

• Online complaint form: consumercare.dti.gov.ph
• Hotline: 1385 (local toll-free in the Philippines)
• Regional offices: Available in Metro Manila, Cebu, Davao, and other major cities

File your DTI complaint with screenshots of your cancellation attempt, the email address where you contacted Tenorshare, and the disputed charges from your bank statement.

Stopping unwanted charges and taking control of your subscriptions is a right, not a privilege. This guide has given you the steps, the consumer law backing, and the escalation path. At Stopee, we stand behind consumers navigating these processes every day, and we are committed to helping you cancel Reiboot or any subscription quickly and fairly.