Manage Resumaker.Ai

How to cancel Resumaker.Ai and avoid hidden charges in the philippines

What Resumaker.Ai is and why you might want to leave

Resumaker.Ai is a cloud-based resume-building platform that uses artificial intelligence to help you draft, format, and export professional CVs. You're not buying software; you're paying for a monthly subscription that renews automatically unless you cancel it. This distinction matters because many users in the Philippines don't realise they've committed to recurring billing until charges appear on their bank statements weeks later.

How Resumaker.Ai works as a subscription service

The platform operates under a subscription model, not a one-time purchase. The company is registered in Barcelona, Spain (Resumaker S.L, Avenida Diagonal 534, Barcelona, 08006, Spain), which means Spanish law governs your contract and disputes are handled through arbitration in Madrid. For Filipino users, this creates distance when it comes to resolving billing complaints through traditional consumer channels.

Resumaker.Ai charges you automatically each month unless you actively stop the subscription. The platform offers a 14-day trial with a variable charge depending on your location. Warning: if you don't cancel within 14 days from your trial confirmation email, the system converts your account to a paid plan and begins charging you monthly. Many users miss this window because the cancellation instructions aren't obvious or because they assumed the trial was completely free.

What filipino users actually pay for

Your subscription gives you access to AI-powered resume writing assistance, professionally designed templates, formatting tools, and the ability to download your CV in multiple formats. You're paying for convenience and professional presentation, not for ownership of unique content.

Resumaker.Ai charges appear on your bank statement under the descriptor "PADDLE.NET RSMK.AI" if you used a Philippine credit card, debit card, GCash card, or Maya card. Pricing tiers exist at different levels, but Filipino users often see charges applied in foreign currency or through third-party payment processors, which can make it harder to track exactly what you're paying for.

Understanding your consumer rights in the philippines

As a Filipino consumer, you have protections under the Consumer Act of the Philippines (Republic Act No. 7394). This law requires companies to disclose subscription terms clearly and gives you the right to cancel any subscription service within a reasonable timeframe.

Your rights under republic act no. 7394

The Consumer Act protects you from deceptive billing practices and hidden charges. Under this law, Resumaker.Ai must provide clear written notice of subscription terms, renewal dates, and cancellation methods before charging you. The law also requires that cancellation be as simple as the process for signing up-if you could subscribe with two clicks, the company must allow you to cancel just as easily.

If Resumaker.Ai continues charging you after you've taken cancellation steps, you have the right to file a complaint with the Department of Trade and Industry (DTI) or initiate a chargeback through your bank. Stopee recommends documenting every step of your cancellation attempt and keeping proof of your requests, because this evidence strengthens your position if you need to escalate the dispute.

How to use these rights when Resumaker.Ai won't stop charging

If you cancel your subscription but charges continue, your first move is to contact your bank or payment processor immediately. In the Philippines, you can file a dispute for unauthorised charges within a specific timeframe (usually 60 days). Provide your bank with screenshots showing your cancellation request, your account status, and the unwanted charges on your statement.

If your bank dispute succeeds, you'll receive a refund. If Resumaker.Ai contests the chargeback, provide your bank with the evidence that you attempted cancellation through the official website or contacted support. Stopee has helped thousands of consumers navigate this exact scenario in the Philippines, and the combination of documented cancellation attempts and a formal chargeback almost always results in a refund.

Pricing and plan breakdown for Resumaker.Ai

Understanding what you're paying helps you decide whether the service is worth keeping or whether cancellation makes sense for your budget.

Pro tip: exchange rates fluctuate, so the peso amounts you see will vary depending on when you signed up and which payment processor handled your transaction. Always check your latest invoice to see exactly what you're being charged in Philippine currency.

How to cancel Resumaker.Ai step by step

Cancellation is straightforward if you know where to look and what to do before you click the final button. Stopee recommends following this exact sequence to avoid common pitfalls.

Prepare your account before you cancel

Take action on these steps before you request cancellation, because your access or file permissions might change after the process completes.

1. Log in to your Resumaker.Ai account using your email and password
   • If you've forgotten your password, click "Forgot password" and check your email for a reset link
   • If you can't access your account, contact support@resumaker.ai immediately and explain the issue
2. Download every resume, cover letter, and file you've created
   • Go to each document and click "Download" or "Export"
   • Choose PDF format for the widest compatibility
   • Save files to your computer and back them up to cloud storage (Google Drive, OneDrive, or a USB drive)
3. Take screenshots of your current plan, renewal date, and billing information
   • Navigate to "Account settings" or "Billing" and capture the screen
   • Include the plan name, monthly cost, and next billing date
   • Save these images to your computer with the date in the filename
4. Check whether you subscribed through the Resumaker.Ai website, Apple App Store, or Google Play
   • If you signed up on the website, use the website cancellation method (see below)
   • If you subscribed through an app store, you must cancel through that app store, not the website
5. Search your email for the original trial confirmation message
   • Look for an email with the subject line containing "Trial" or "Welcome"
   • Note the trial start date and the 14-day deadline
   • This email proves when your subscription was created and helps if you need to dispute charges

Cancel through the Resumaker.Ai website

If you signed up directly on the Resumaker.Ai website (not through an app store), follow this process to cancel your subscription.

1. Go to resumaker.ai/cancel-subscription/ in your web browser
   • Bookmark this page or save the link, as it's not always easy to find from the main menu
2. Log in with your email and password if prompted
   • Make sure you're logged in to the account you want to cancel
3. Click the "Cancel subscription" or "End subscription" button
   • The button is usually red or clearly labelled
   • Do not click "Pause" or "Temporarily deactivate" - these keep billing active
4. Read any exit survey or reason selection screen
   • The company may ask why you're leaving; you can skip this or select any reason
   • Answering the survey does not affect your cancellation
5. Confirm your cancellation by clicking "Yes, cancel" or a similar final button
   • Some platforms ask you to confirm twice to prevent accidental cancellations
6. Screenshot the confirmation page that appears
   • This page should say "Your subscription has been cancelled" or "Cancellation confirmed"
   • Note the cancellation date and any message about when your access ends
   • Save this screenshot as proof of your cancellation
7. Check your email for a cancellation confirmation email from Resumaker.Ai
   • This email usually arrives within a few minutes
   • If you don't receive it within an hour, contact support@resumaker.ai
   • Forward this email to yourself or print it as additional proof

Cancel if you subscribed through apple app store

If you signed up through the Resumaker.Ai app on an iPhone or iPad, you must cancel through Apple's system, not the Resumaker website.

1. Open the "Settings" app on your iPhone or iPad
2. Tap your name at the top of the screen
   • If you don't see your name, you're not logged in
3. Select "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID
4. Find "Resumaker.Ai" in the list and tap it
   • If you don't see it, scroll down or check if the name is slightly different
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your status)
   • Read any warning about losing access
6. Select a reason for cancellation from the menu (optional)
   • Tap "Confirm cancellation" to finish
7. Take a screenshot showing the subscription is now marked as "Expired" or "Cancelled"
   • This proves the cancellation was successful

Cancel if you subscribed through google play

If you signed up through the Resumaker.Ai app on an Android phone or tablet, cancel through Google Play, not the Resumaker website.

1. Open the "Google Play Store" app on your Android device
   • Tap the menu icon (three lines) at the top left
2. Select "Manage my subscriptions" or "Subscriptions"
   • This list shows all active Google Play subscriptions
3. Tap "Resumaker.Ai"
   • Confirm you're looking at the correct app
4. Tap "Cancel subscription"
   • Google will ask you to confirm and may offer a discount to keep you subscribed
   • Decline any offers and proceed with cancellation
5. Select your reason for cancellation (optional) and confirm
   • Tap "Yes, cancel" or the final confirmation button
6. Screenshot the confirmation showing the subscription is cancelled
   • Return to the subscriptions list and verify Resumaker.Ai no longer appears or shows "Cancelled"

What happens after you cancel Resumaker.Ai

Cancellation isn't instantaneous, and understanding the timeline helps you avoid confusion or accidental re-charges.

Your access period after cancellation

When you cancel Resumaker.Ai, you typically retain access to your account and files until the end of your current billing cycle. For example, if you were charged on the 15th of each month and you cancel on the 20th, you can usually log in and download files until the end of that month. Warning: after your access ends, you may not be able to log in or retrieve files, so download everything now.

You will not be charged again after your current billing period ends. The renewal charge will not appear on your next bank statement. If it does, that charge is an error and you should contact your bank immediately.

What stopee recommends you do next

Once your cancellation is complete, take these final steps to protect yourself.

• Mark your calendar with the date your access ends (usually 30 days after cancellation)
• Check your bank statement 5-7 days after that date to confirm no charge appeared
• Keep all cancellation screenshots and confirmation emails in a folder on your computer for at least 6 months
• If a charge does appear after cancellation, contact your bank within 60 days to dispute it

Refund policy and how to get money back

Resumaker.Ai's refund terms are strict, but you have options if you cancel quickly or if the company violated consumer law.

When Resumaker.Ai will refund you

The company typically offers a refund only if you cancel within 7-14 days of your initial charge and have not used the service extensively. After that window, cancellation usually stops future charges but does not refund past payments. This policy is standard for subscription services, but it's not always fair under Philippine consumer law.

Pro tip: if you signed up for a trial and were charged unexpectedly within the first 14 days, you have a strong case for a refund. Contact support@resumaker.ai immediately with your trial start date and explain that you did not intend to convert to a paid plan. Request a refund and mention the Consumer Act of the Philippines (Republic Act No. 7394), which requires clear disclosure before charging.

How to request a refund from Resumaker.Ai

Send an email to support@resumaker.ai with the following information:

• Your account email address
• The date you were charged and the amount (in PHP or your card currency)
• A screenshot of the charge on your bank or payment processor statement
• The reason for your refund request (e.g., unexpected trial-to-paid conversion, not using the service, unclear billing)
• Your request: "Please refund the charge dated [DATE] for ₱[AMOUNT] to my original payment method"

Expect a response within 3-5 business days. If they deny your refund request, reply with your cancellation proof and your consumer rights under Republic Act No. 7394. Stopee recommends mentioning that you're prepared to escalate the complaint to the Department of Trade and Industry (DTI) if the company does not cooperate.

Using a chargeback to recover money

If Resumaker.Ai refuses to refund you, you can file a chargeback with your bank or payment processor. In the Philippines, this is handled through your bank's dispute resolution team. Contact your bank by phone or through their mobile app and explain that you cancelled the subscription but were charged again or were charged without clear consent for a trial-to-paid conversion.

Provide your bank with:

• Screenshots of your cancellation request and confirmation
• The charge on your statement (showing the "PADDLE.NET RSMK.AI" descriptor)
• Any emails from Resumaker.Ai about your account
• Your request for a full refund

Banks investigate chargebacks within 30-60 days. If your evidence is clear, you'll receive a refund while the investigation continues. Stopee has seen many Filipino consumers win chargebacks against subscription services that fail to honour cancellation requests.

Common cancellation mistakes and how to avoid them

We understand that cancellation processes can be frustrating, and one small mistake can delay your exit or leave you vulnerable to unexpected charges.

Mistake 1: cancelling in the wrong place

The biggest error users make is cancelling through the wrong method. If you subscribed through the Apple App Store, cancelling on the Resumaker.Ai website won't work-your subscription stays active. The same applies to Google Play subscriptions. Always cancel through the exact platform where you signed up.

Pro tip: check your email for the original subscription confirmation. It will say "Receipt from Apple" or "Receipt from Google" if you used an app store, or "Resumaker.Ai" if you signed up on the website. Match this to the correct cancellation method.

Mistake 2: not downloading your files first

After you cancel, your access to resumes and cover letters may expire within 30 days. If you don't download these files before cancellation, you could lose them permanently. Download everything to your computer and back it up to cloud storage before you request cancellation.

Mistake 3: confusing "pause" with "cancel"

Many subscription platforms offer a "pause" or "temporarily deactivate" option. Warning: this is not cancellation. Pausing your subscription keeps billing active and resumes automatically after a set period. You must click "Cancel subscription" or "End subscription" to stop charges permanently.

Mistake 4: not keeping cancellation proof

Screenshots of your cancellation request and the confirmation page are your evidence if something goes wrong. Save these images with the date in the filename (e.g., "Resumaker_cancellation_12Jan2024.png") and keep them for at least 6 months. If you later dispute a charge, your bank will ask for this proof.

Mistake 5: not checking your bank statement after cancellation

Verify that no charge appears on your statement after your access period ends. Check 5-7 days after your cancellation date. If you see a charge, contact your bank immediately and provide your cancellation screenshots. The longer you wait, the harder it is to dispute.

Comparison: should you stay or cancel Resumaker.Ai

A quick breakdown to help you decide whether cancellation is the right move for your situation.

Contact and escalation information for Resumaker.Ai

If cancellation through the website fails or you need to pursue a complaint, use these official channels.

Direct contact for support and cancellation issues

Email: support@resumaker.ai

Include your account email, the issue you're facing, and what outcome you're requesting. Response time is typically 3-5 business days. If you don't receive a reply, follow up after 7 days with the subject line "Escalation: Support request from [date]."

Company address and legal details

Resumaker S.L
Avenida Diagonal 534
Barcelona, 08006
Spain

This is the registered address listed in Resumaker.Ai's Terms of Service. The company is governed by Spanish law, which means disputes are subject to arbitration in Madrid. For Filipino consumers, it's usually faster to resolve billing issues through your bank or the Department of Trade and Industry (DTI) rather than pursuing Spanish arbitration.

Escalating to the department of trade and industry (DTI)

If Resumaker.Ai refuses to cancel your subscription or refund unauthorised charges, you can file a complaint with the DTI, which enforces consumer protection laws in the Philippines. Visit dti.gov.ph or visit a DTI office in your region. Provide your cancellation proof, bank statements, and all emails from Resumaker.Ai.

The DTI can mediate the dispute and may compel the company to refund you if they find a violation of Republic Act No. 7394 (Consumer Act of the Philippines). This process is free and doesn't require a lawyer.

Why stopee exists and how we help you

Stopee (stopee.com) exists because subscription cancellation should never be this complicated. We've built a resource that guides Filipino consumers through every step of cancelling services like Resumaker.Ai, from preparation through escalation and refund recovery.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under Philippine consumer law. Our guides are written by cancellation specialists who know the traps and dark patterns that keep you paying long after you want to leave. Whether you're facing unexpected charges, can't find the cancel button, or need to escalate a dispute with your bank, Stopee provides step-by-step instructions and the legal backing to win.

If you're cancelling Resumaker.Ai today, use the exact steps above, keep your screenshots, and don't hesitate to contact your bank if charges continue. You deserve control over your subscriptions and your money, and Stopee is here to make sure you get it.