Manage Screencast-O-Matic

How to cancel Screencast-O-Matic and avoid surprise charges in the philippines

What is Screencast-O-Matic and why users sign up

Screencast-O-Matic is a screen recording and video editing platform designed for creating tutorials, educational content, product demonstrations, and professional presentations. The service is run by Big Nerd Software, LLC, and operates under United States law, which means any billing disputes or account issues fall under American jurisdiction and arbitration rules.

Most users in the Philippines discover Screencast-O-Matic through its free trial offer. You download the app, test the basic features at no cost, and then the service converts your trial account to a paid subscription automatically if you do not cancel before the trial period ends. This automatic renewal is where frustration typically begins, because many users expect a clearer warning email before charges hit their payment method.

The typical pricing structure for philippine users

Screencast-O-Matic offers both subscription plans and one-time purchases through the Philippine App Store. Your local pricing appears in Philippine pesos, which makes budgeting straightforward, but costs vary depending on whether you subscribe annually or make a single payment.

Why philippine users often regret their subscription

After the first billing cycle, many users realize the paid tier offers far more features than they actually need. If you only recorded one or two tutorial videos for work or school, upgrading to an annual plan becomes an expensive mistake. The free tier gives you basic screen recording, but paid plans add advanced editing, longer recording times, and cloud storage-features that sit unused if your project already finished.

Should you cancel Screencast-O-Matic right now

Signs it is time to leave

You should cancel immediately if any of these situations apply to your account. First, you signed up for a free trial to test the software but decided the paid features are not worth the cost. Second, you completed your project weeks ago and have not opened the app since. Third, you found a free alternative like OBS Studio that does everything you need without monthly charges. Fourth, you switched to a different screen recording tool and no longer use Screencast-O-Matic at all.

Another strong reason to cancel is if you are charged without clear consent. Some users report that the automatic renewal happened silently, or that the trial-to-paid conversion was not obvious before the charge processed. If this happened to you, cancellation is your first step-followed by a refund request to Stopee's recommended support process (which we explain below).

Reasons to keep your subscription

You might keep paying if you record videos regularly and rely on Screencast-O-Matic's editing timeline. The annual plan at ₱309 is reasonable if you produce at least two professional videos per month. You should also stay subscribed if you have archived projects in the service's cloud storage and need ongoing access to edit or re-export them.

How to cancel Screencast-O-Matic without accidentally renewing

Critical checks before you cancel

Before pressing any cancel button, spend five minutes preparing. This step prevents you from cancelling the account but still getting charged because your billing cycle renewed in the meantime.

1. Log into your Screencast-O-Matic account and navigate to Account Settings or Subscription
2. Write down your exact next billing date (for example, 15 March 2025)
3. Take a screenshot of your current plan name and billing status
4. Download or export any video projects or recordings you still need, because the service does not guarantee data retention after cancellation
5. Identify which platform you used to subscribe: the web app (screencast-o-matic.com), Apple App Store (iOS), or Google Play Store (Android)

Pro tip: Note your billing date in your phone's calendar. If you cancel on 1 March but your subscription renews on 10 March, you may still be charged. Always cancel at least 5 days before that renewal date to avoid overlap.

Warning: If you subscribed through the Apple App Store or Google Play, you cannot cancel through your Screencast-O-Matic web account alone. You must cancel the subscription in the app store where you set it up. Cancelling in the wrong place is the number one reason why users think they cancelled but still get billed.

Cancel via the Screencast-O-Matic website

This method works if you signed up and pay directly through screencast-o-matic.com (not through an app store). Follow these steps exactly in order.

1. Open screencast-o-matic.com in your web browser and log in with your email and password
2. Click your username or profile icon in the top right corner
3. Select Account Settings or Subscription (exact labels may change with updates)
4. Look for a button or link labeled Cancel Subscription, Manage Plan, or Billing
5. Click the cancellation option and confirm you want to cancel
   • The system may offer you a discount to stay subscribed; decline it unless you genuinely want to keep the service
   • After you confirm, Screencast-O-Matic will display a final confirmation message
6. Screenshot this confirmation screen immediately and note the timestamp
7. Check your email inbox (and spam folder) within 30 minutes for a cancellation confirmation email from support@screencast-o-matic.com

Pro tip: Save your confirmation email as a PDF using your browser's print function. This creates an offline backup in case the email disappears from your inbox later.

Cancel an apple app store subscription (iOS)

If you subscribed to Screencast-O-Matic through Apple on an iPhone or iPad, you cancel through your Apple Account settings, not through the app itself.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the very top of Settings
3. Tap Subscriptions
4. Find and tap Screencast-O-Matic in the list
5. Tap Cancel Subscription or Turn Off Automatic Renewal
   • Apple may prompt you with a survey asking why you are cancelling; you can skip this
   • Confirm your cancellation choice
6. You will see a message confirming the cancellation date; take a screenshot
7. Your subscription will remain active until the current billing cycle ends, after which it stops

Warning: Do not delete the Screencast-O-Matic app from your device. Deleting the app does not cancel your subscription, and you will still be charged when your next billing date arrives.

Cancel a google play store subscription (Android)

Android users who subscribed through Google Play must cancel in the Play Store app or through the Google Play website.

1. On your Android phone or tablet, open the Google Play Store app
2. Tap the profile icon in the top right corner
3. Select Subscriptions or Manage subscriptions (exact wording varies)
4. Find Screencast-O-Matic in your active subscriptions list
5. Tap the subscription and select Cancel Subscription
6. Follow the prompts to confirm your cancellation
   • Google may ask why you are leaving; you can select any reason or skip
   • Review the final cancellation date shown on your screen
7. Save a screenshot of the cancellation confirmation

Pro tip: If you cannot find Screencast-O-Matic in your Play Store subscriptions, you may be subscribed through the app itself rather than the store. In that case, open the Screencast-O-Matic app directly, navigate to Settings or Account, and look for a Cancel Subscription option within the app.

What happens after you cancel Screencast-O-Matic

Your access and data after cancellation

Once your cancellation is confirmed, your premium features deactivate immediately, but your access depends on your billing cycle. If you cancel on 1 March and your subscription was set to renew on 15 March, you keep premium access through 14 March at midnight. After that date, your account reverts to the free tier, and you lose access to advanced editing, longer recording sessions, and any cloud-stored projects you did not download.

Screencast-O-Matic does not clearly specify how long it keeps your account data after you cancel. To stay safe, download all your video files, project exports, and any other important content before cancelling. Use the app's built-in export function to save your recordings in a standard video format (MP4 or similar) to your computer or cloud storage like Google Drive.

When your refund arrives (if eligible)

Refund timing depends on why you are cancelling and which payment method you used. If you cancel within 14 days of an automatic renewal charge and can prove you did not intend to renew, you have strong grounds for a refund under the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you against unfair billing practices, hidden charges, and misleading renewal terms.

If you paid by credit card or debit card, your refund appears as a credit to your card within 5 to 10 business days after Screencast-O-Matic processes it. If you paid through an app store, Apple or Google processes the refund and may take an additional 3 to 7 days to credit your payment account.

Pro tip: Keep your cancellation confirmation email for at least one year. If a charge appears on your statement after you cancel, this email is your proof that you ended your subscription on a specific date.

Your consumer rights under philippine law

What the consumer act of the philippines protects you from

Republic Act No. 7394 (the Consumer Act of the Philippines) gives you specific rights when dealing with Screencast-O-Matic or any digital service billing you in pesos. You have the right to clear, honest information about pricing and renewal terms before you are charged. You also have the right to cancel a subscription easily, without jumping through multiple hoops or contacting a foreign support team that does not speak Tagalog.

If Screencast-O-Matic charged you without your clear, informed consent-for example, if the free trial terms were hidden or the renewal date was not obvious-you can demand a refund. The Consumer Act also requires the service to provide accurate billing statements and respond to your complaints within a reasonable time frame.

What to do if Screencast-O-Matic refuses to refund you

If you cancelled but were still charged, or if the support team ignores your refund request for more than 7 days, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a complaint online at dti.gov.ph or visit your nearest DTI office. The DTI handles disputes between consumers and service providers, and Screencast-O-Matic must respond to official complaints.

Before filing with the DTI, send a written message to Screencast-O-Matic support at support@screencast-o-matic.com with the subject line "Refund Request - Unauthorized Charge" and include your account email, the charge date, the amount, and your cancellation confirmation. Keep a copy of this message and any response. The DTI will want to see proof that you tried to resolve the issue directly first.

Common mistakes that lead to accidental charges

Cancellation confusion is frustrating, especially when you thought you ended your subscription but the charge still appeared on your statement two weeks later. Understanding these pitfalls helps you avoid them.

Mistake 1: cancelling in the wrong place

This is the most common error. You subscribe through the Apple App Store, but then log into your Screencast-O-Matic web account and click cancel there. The web account cancellation does nothing because your billing relationship is with Apple, not Screencast-O-Matic directly. You get charged again because the subscription is still active in the App Store.

How to avoid it: Always cancel where you subscribed. App Store subscriptions cancel in Settings > [Your Name] > Subscriptions. Google Play subscriptions cancel in the Play Store app. Web subscriptions cancel on screencast-o-matic.com in Account Settings.

Mistake 2: cancelling too close to your billing date

You cancel on the 14th, but your subscription renews on the 15th. The system processes your renewal before your cancellation takes effect, and you are charged for another year. This happens because billing systems process renewals on a schedule, sometimes hours before your cancellation request is processed.

How to avoid it: Cancel at least 5 to 7 days before your renewal date. Check your account settings for the exact date, then set a reminder in your calendar to cancel one week earlier.

Mistake 3: deleting the app instead of cancelling the subscription

You remove Screencast-O-Matic from your phone to free up storage space, assuming this cancels your subscription. It does not. The subscription continues to renew in the background, and you get billed every month or year without knowing because you are no longer seeing the app.

How to avoid it: Cancel your subscription first (using the steps above), then delete the app if you want. Never assume that uninstalling an app cancels any recurring charges linked to it.

Mistake 4: ignoring the confirmation email

Screencast-O-Matic sends a cancellation confirmation email, but you miss it or it goes to your spam folder. You assume the cancellation worked because you saw the confirmation on screen. Then three months later, you notice a mysterious charge and realize the confirmation email was the only proof you cancelled.

How to avoid it: After you cancel, actively check your email inbox and spam folder for a confirmation message from support@screencast-o-matic.com. Save this email or convert it to a PDF. Do not delete it until at least one year has passed since your last charge.

Pricing and billing transparency

What you actually pay in pesos

Screencast-O-Matic displays pricing in Philippine pesos on the local App Store, so you see the real cost upfront. However, you may also encounter prices in US dollars (USD) if you access the service through the web or older versions of the app. At current exchange rates, a ₱2,490 annual plan equals approximately USD 45.

Timeline: when you should cancel to avoid charges

The cancellation countdown

Your next billing date is the deadline. If your subscription renews on 20 March, you have until 19 March at 11:59 PM to cancel. After midnight on 20 March, the system charges your payment method and activates your renewal. Cancelling after that moment means you are already charged for the next cycle.

The safest approach is to cancel 7 days early. If your renewal is 20 March, cancel by 13 March. This gives the system time to process your cancellation without risk of overlap with your renewal billing.

Pro tip: Set a phone reminder one week before your renewal date. The reminder says "Cancel Screencast-O-Matic today to avoid ₱309 charge." This prevents you from forgetting and getting charged another year.

Alternatives to Screencast-O-Matic in the philippines

Free and paid options worth considering

If you are cancelling because Screencast-O-Matic is too expensive or has too many features you do not use, several alternatives exist. OBS Studio is completely free and does everything Screencast-O-Matic does for basic recording-you record your screen with one click and export an MP4 file. OBS has no subscription, no hidden charges, and no renewal surprises. Movavi Screen Recorder costs about ₱999 for a one-time purchase on the Philippine App Store, so you pay once and own the software forever. VEED is a browser-based video editor costing ₱672 (USD 12) per month if you need both recording and editing in one tool.

Stopee can help you evaluate which tool fits your actual workflow. Before you sign up for any paid service, test the free version and ask yourself: "Will I use this every month, or just once or twice a year?" If the answer is once or twice a year, a free tool like OBS or a one-time purchase like Movavi saves you money.

Mistakes to avoid after you cancel

Stay protected after cancellation

The moment your cancellation is confirmed is not the moment you can relax. Billing mistakes still happen after cancellation, and staying alert protects you.

Monitor your bank statements or credit card for the next 60 days. If another charge from Screencast-O-Matic appears, contact your bank immediately and dispute the charge. Provide your cancellation confirmation email as evidence that you ended the subscription. Most banks reverse unauthorized charges within 10 business days if you dispute them promptly.

Do not assume that no charge in the next month means you are safe. Sometimes renewal charges are delayed or appear under a different description on your statement. Search your bank history for variations of "Screencast," "Screen Recorder," or "Big Nerd Software" to catch any hidden charges.

Should you cancel or keep your subscription

Cancellation address and support contact

How to reach Screencast-O-Matic if cancellation fails

If you cannot cancel your Screencast-O-Matic account through the steps above, or if your cancellation was not processed, contact the company directly. The primary mailing address for Screencast-O-Matic (operated by Big Nerd Software, LLC) is located in Seattle. Send all written correspondence to the address below, and always include your account email, the issue you are facing, and a copy of your cancellation confirmation if one exists.

Email support is available at support@screencast-o-matic.com. Expect a response within 24 to 48 hours on weekdays. Include your account email, your subscription plan name, and the date you attempted to cancel. Take a screenshot of your account showing the current plan status before you email-this context helps support understand the issue faster.

Stopee recommends keeping all cancellation-related emails and screenshots for one year after you cancel. If a dispute arises, these documents are your proof. Stopee also recommends following up with support if you do not receive a confirmation email within 48 hours of cancelling-do not assume the cancellation went through silently.

Official mailing address

Big Nerd Software, LLC
P.O. Box 3009
Seattle, Washington 98114
United States

An alternative corporate address also exists but the P.O. Box is the verified cancellation contact point.

Final checklist before you click cancel

1. Note your next billing date from your account settings
2. Screenshot your current plan name and subscription status
3. Download or export all important video files to your computer
4. Identify whether you subscribed via web, App Store, or Google Play
5. Cancel in the correct location (not the wrong platform)
6. Screenshot the cancellation confirmation message on screen
7. Check your email for a confirmation from support@screencast-o-matic.com within 48 hours
8. Save the confirmation email as a PDF file
9. Set a phone reminder to check your bank statement two weeks later
10. Monitor your statements for 60 days to catch any accidental charges

Summary and next steps

Cancelling Screencast-O-Matic is straightforward when you follow the correct process for your subscription method. Philippine users have clear legal protections under the Consumer Act of the Philippines, and you have the right to cancel without penalty as long as you act before your next billing date.

The key steps are: confirm your billing platform, cancel in the right location (App Store, Google Play, or web), save your confirmation email, and monitor your bank statements for the next two months. If Screencast-O-Matic charges you after you cancel, you can dispute it with your bank or escalate to the Department of Trade and Industry Consumer Protection Group.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by walking through these exact steps. Whether you are switching to OBS Studio, Movavi, VEED, or another tool, Stopee provides the clarity and confidence you need to end your subscription without stress. Visit stopee.com today to access more cancellation guides, refund templates, and support resources tailored to Philippine consumers. Your cancellation journey starts now-take control of your billing, and stop paying for services you no longer use.