Manage Showingtime

How to cancel showingtime and avoid phantom charges in the philippines

What showingtime is and why philippine users struggle with it

Showingtime is a cloud-based property showing software built for real estate agents and brokerages to coordinate appointments, manage listings, and track showing feedback in one place. If you work in real estate across the Philippines, you may have signed up because your brokerage chose it as the team platform. The challenge is that Showingtime operates from Chicago with customer support on US Central Time, which creates friction for users in the Philippine timezone.

Why showingtime feels disconnected for philippine users

The core issue is simple: Showingtime was designed for the US real estate market first. You won't find PHP pricing listed on the public website, no local payment gateway integration (like GCash or Maya), and customer support hours run from 7 am to 8 pm Central Time Monday to Friday, and 8 am to 5 pm CT on weekends. When you're in Manila and support goes offline at 1 am Philippine Standard Time, solving a billing problem becomes a 24-hour waiting game.

The company's registered office is located at 227 W. Monroe St, Suite 2100, Chicago, IL, United States, which also means any contract dispute defaults to US jurisdiction in the terms of service. For Philippine users, this creates a knowledge gap: most people don't realize they're signing a US-governed agreement until something goes wrong.

What you actually pay for with showingtime

You pay for appointment scheduling, showing coordination, buyer feedback collection, and agent workflow tools. The real value sits in automation: instead of chasing agents via email or SMS to confirm a showing time, the system sends reminders, collects responses, and logs everything in a central dashboard. For busy brokers, that's worth something. For freelance agents or small teams, the cost may outweigh the benefit if email scheduling worked fine before.

The hidden trap: Showingtime's public pricing is not transparent on their main website for international markets. Most Philippine users discover costs only after signing up or receive surprise charges because the terms mention auto-renewal but don't spell out exact PHP amounts, billing cycles, or cancellation windows. This is why keeping receipts and billing screenshots matters before you cancel.

Your consumer rights when canceling showingtime in the philippines

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear rights when dealing with subscription services. Under this law, companies must provide truthful information about price, payment terms, and cancellation conditions. Showingtime must disclose when charges occur, how much you will be charged, and how to cancel without penalty.

If Showingtime charges you after you cancel, you have grounds to dispute that charge under the Consumer Act. You can file a complaint with the Department of Trade and Industry (DTI) if the company refuses to refund an unauthorized post-cancellation charge. Stopee advises documenting every communication with Showingtime because that proof becomes your leverage if escalation is needed.

Your right to cancel without penalty

You have the right to cancel any subscription service in the Philippines. Showingtime cannot legally lock you into a contract with hidden exit fees or automatic renewal without explicit consent. If you cancel before your next billing date, you should not be charged again. If a charge appears after cancellation, you have the right to demand a refund and file a chargeback with your credit card company or bank.

Most importantly, keep all cancellation confirmations. Email confirmations, screenshots of cancellation screens, and payment records are your proof. If Showingtime later claims they never received your cancellation request, you have documentation to fight it. Stopee recommends saving these documents for at least 6 months after cancellation.

How to cancel showingtime step by step

Prepare your account before you cancel

Don't cancel on impulse. Spend 10 minutes taking screenshots and saving records so you have proof the cancellation went through.

• Log into your Showingtime account and screenshot your dashboard showing your current plan or subscription status
• Find your next billing date in your account settings or from your last invoice email
• Save any recent transaction history showing charges to your card or bank account
• Export or download any showing data, client lists, or feedback you may need later
• Write down the last four digits of the payment method linked to your account

Pro tip: If your next billing date is within 7 days, cancel today. The longer you wait, the closer you creep to an unwanted charge. Given the 12-14 hour timezone gap between Manila and Chicago, aiming for cancellation at least 2 weeks before your billing date removes all risk.

Cancel through the showingtime web account

This is the fastest path if Showingtime's website lets you self-serve the cancellation.

1. Visit the Showingtime website at showingtime.com and log in with your email and password
2. Navigate to Account Settings or Subscription Settings (usually found in a top-right menu or sidebar)
3. Look for a Billing, Plan, or Subscription section
4. Click the option to Cancel Subscription, Downgrade, or End Membership
5. You may be asked to confirm your reason for leaving or fill out a brief survey
6. Submit the cancellation request
7. Wait for a confirmation email from Showingtime to arrive in your inbox within 24 hours
8. Screenshot the confirmation page and save the confirmation email

Warning: Some companies bury the cancellation button under "Manage Plan" or "View Billing Details" instead of labeling it clearly. If you can't find it in 5 minutes, move to the phone or email method instead of wasting time clicking.

Cancel via email or support ticket

If the web portal doesn't offer a self-service cancellation option, contact Showingtime support directly in writing so you have a record of your request.

1. Send an email to Showingtime's support team (typically support@showingtime.com or found under their Help/Contact page)
2. Use a clear subject line: "Cancellation Request for Account [Your Email Address]"
3. Write: "I request to cancel my Showingtime subscription effective immediately" or "effective [date before your next billing date]"
4. Include the email address registered on your Showingtime account
5. Include the last four digits of your payment method for identity verification
6. Request written confirmation of the cancellation date in reply
7. Send the email from the address registered on your Showingtime account
8. Keep the email and any reply for your records

Pro tip: Send the cancellation email on a Monday or Tuesday so it lands during their business hours. If you email on Friday evening Philippine time, your message arrives Sunday night Chicago time, and you lose a business day. Given the timezone gap, always allow 2-3 business days for a response.

Cancel through your payment method

If Showingtime doesn't respond or you can't reach support, you can block the charge at source through your bank or credit card company.

1. Log into your credit card account or mobile banking app
2. Find the transaction or payment method linked to Showingtime
3. Look for options to Block, Disable, or Unlink that payment method
4. Alternatively, contact your bank and ask them to block or reverse any future charges from Showingtime
5. Request written confirmation from your bank that the payment method has been disabled for this merchant

Warning: Blocking payment is a last resort, not a first choice. It stops the charge but doesn't formally cancel your account, so Showingtime may still consider you a subscriber and send you notices. Combine this with an email cancellation request for a complete break.

What happens after you cancel showingtime

Timeline and access after cancellation

Most SaaS companies deactivate your account within 24 hours of cancellation, but access policies vary. Expect the following timeline:

• Hours 0-24: Your account remains accessible while Showingtime processes the cancellation
• Day 2-3: Your login access is revoked or your account shows as cancelled
• Day 30-90: Showingtime may delete your data, depending on their retention policy (check their privacy statement)

If you need to export showing history, client notes, or feedback before access closes, do it immediately after cancellation confirmation arrives. Don't wait until day 5 hoping you can still access the data.

Verify the charge stopped on your next billing cycle

Your cancellation is only truly complete when your next billing date passes with no charge. Here's what to watch:

1. Mark your calendar for your next billing date (the date you saw before cancellation)
2. On that date or the day after, log into your bank account or credit card app
3. Search transactions for "Showingtime" or the payment amount you used to see
4. If no charge appears, you're free. Take a final screenshot as proof
5. If a charge does appear, contact your bank immediately and file a dispute citing the cancellation confirmation email you received from Showingtime

Pro tip: Set a phone reminder 2-3 days after your cancellation to check your transactions. Don't rely on memory; a 2-minute check now saves you ₱500-2,000 in phantom charges later.

Refunds and billing disputes after cancellation

When you're entitled to a refund

Under the Consumer Act of the Philippines, you can request a refund if Showingtime charged you after you cancelled. You're also entitled to a refund if you cancelled within a trial period (if one was offered) or if you discovered the terms were deceptive or unclear.

You are not automatically entitled to a refund for the month you cancel in. Most SaaS companies charge through the end of the billing period, so if you cancel on day 15 of a 30-day month, you lose the remaining 15 days of access. That's normal and legal. What's illegal is charging you for the next month after you've cancelled.

How to request a refund

If an unauthorized charge appears or you have grounds for a refund, contact Showingtime in writing first.

1. Send an email to Showingtime support with the subject "Refund Request for Unauthorized Charge"
2. Explain: "I cancelled my account on [date]. A charge of ₱[amount] appeared on [date]. Please refund this charge within 7 days"
3. Attach screenshots of your cancellation confirmation email and the unauthorized charge
4. Request a refund response within 5 business days
5. If no response arrives in 7 days, escalate to your bank

Contact your bank or credit card issuer and file a chargeback or dispute. Provide them with the cancellation confirmation and the unauthorized charge as evidence. Banks typically rule in your favor when you show proof of cancellation.

If Showingtime refuses the refund and your bank doesn't intervene, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines. Stopee recommends doing this because the DTI takes subscription abuse seriously, and a formal complaint creates pressure on Showingtime to comply.

Common mistakes that cost you money when canceling

Cancellation feels straightforward until it isn't, and one small mistake can cost you weeks of unwanted charges. Here are the traps that trap real users.

Canceling an appointment instead of your subscription

This is the most common trap. You open Showingtime, see a Cancel button, click it, and think you're done. But you just cancelled a single appointment, not your entire account. Your subscription remains active, and your credit card gets charged on the next billing date.

The difference matters: canceling an appointment is temporary and local to that one showing. Canceling your subscription terminates your entire account and billing relationship. Always confirm you're in Account Settings or Subscription Settings, not the Showings section, before clicking Cancel.

Canceling too close to your billing date

If your billing date is tomorrow and you cancel today, Showingtime may still process the charge because the system already queued it for processing. With a 12-14 hour timezone gap, an overnight delay becomes a missed window.

Cancel at least 7-14 days before your next billing date to eliminate this risk. Stopee advises checking your billing date the moment you decide to leave, not the day before. That buffer gives support time to process your request and prevents the charge from going through while they're reviewing your cancellation.

Not saving proof of cancellation

You receive a cancellation confirmation screen, think "great, I'm done," then close the browser without taking a screenshot. Weeks later, you see a charge and can't prove you ever cancelled because the confirmation page is gone and no email confirmation arrived.

Every cancellation action generates proof. Save it. Take a screenshot of the confirmation page. Forward the confirmation email to yourself. Export it as a PDF. The moment you cancel, your only proof is the digital record you capture right then.

Ignoring the confirmation email deadline

Some companies send a confirmation email that says "Your cancellation will be processed on [date]." If that date is after your next billing cycle, the charge may still process. Read the email carefully and confirm the cancellation effective date aligns with your goal (usually "immediately" or "at end of current billing period").

Assuming the charge will stop automatically

It won't. You must actively monitor your bank account after cancellation. Don't assume Showingtime's systems are perfect. Set a calendar reminder and check. One verification step takes 2 minutes and saves you from 3 months of recurring charges you didn't catch.

Pricing and billing comparison table

Showingtime's pricing is not publicly transparent for Philippine users, but here's what typical SaaS subscription charges look like and what to watch for:

Reasons to cancel showingtime and alternatives to consider

Why philippine users cancel

Real estate agents and brokers in the Philippines cancel Showingtime for several reasons. The platform complexity frustrates users accustomed to simpler tools. Support responsiveness suffers across the 12-hour timezone gap. Local payment methods aren't supported, forcing credit card or bank transfers at unfavorable exchange rates. For small teams or solo agents, the cost doesn't justify the features used.

Others find that email, WhatsApp, or simple spreadsheet tracking work just as well for appointment coordination without the monthly fee. If your team is small or your showing volume is low, the administrative overhead of learning Showingtime outweighs its benefits.

Steps before you decide to cancel

Before you cancel, try these actions to extract more value or reduce friction:

• Contact Showingtime support and ask if they offer a discount for Philippine users or longer payment cycles to reduce USD charge frequency
• Check if your brokerage license or MLS membership includes Showingtime access at a lower rate
• Explore whether the tool has a learning curve you haven't climbed yet (ask your brokerage for training or watch their tutorial videos)
• Test a 30-day focus where you use Showingtime daily to decide if it actually saves time versus manual coordination
• If cost is the issue, ask your brokerage to subsidize the tool or split the cost across agents

Pro tip: If you're canceling because of cost, reach out to support before you cancel. Sometimes companies offer discounts to customers at risk of leaving. Stopee has seen many subscription companies honor a 20-30% discount request if you simply ask before canceling.

Checklist for a successful showingtime cancellation

Follow this checklist to ensure your cancellation is complete and no surprise charges emerge:

1. Log in and note your next billing date
2. Take a screenshot of your subscription status or plan details
3. Screenshot your most recent invoice or payment transaction
4. Export any data you may need (showing history, notes, client feedback)
5. Send a cancellation email to Showingtime support at least 7 days before your next billing date
6. Request written confirmation of the cancellation effective date
7. Save the confirmation email or cancellation screen as a PDF
8. Disable or unlink the payment method from Showingtime if possible
9. Set a calendar reminder for 2 days after your next billing date
10. Check your bank account or credit card statement on that date to verify no charge appeared
11. If a charge appears, file a dispute with your bank immediately and reference your cancellation confirmation
12. If Showingtime disputes the refund, file a complaint with the Department of Trade and Industry (DTI)

Showingtime's corporate contact information

If you need to escalate a cancellation or billing dispute beyond email support, here is Showingtime's registered office address:

Showingtime corporate headquarters: 227 W. Monroe St, Suite 2100, Chicago, IL 60606, United States

This is the legal address for formal complaints, certified letters, or escalation. Note that Showingtime's US jurisdiction means disputes are governed by US law and Illinois state law, but the Consumer Act of the Philippines still protects you as a Philippine resident. Stopee recommends filing complaints with the Department of Trade and Industry first, as they have authority over foreign companies serving Philippine consumers and can pressure Showingtime to comply with local consumer protections.

Your path to canceling showingtime starts here

Canceling Showingtime is straightforward if you follow the steps and prepare in advance. The biggest risk isn't the cancellation itself-it's the charge that sneaks through after you thought you were done. You protect yourself by saving proof, monitoring your bank account, and knowing your rights under the Consumer Act of the Philippines.

Don't let support delays or timezone gaps keep you trapped in a subscription that doesn't serve your business. Stopee has helped thousands of consumers cancel subscriptions across dozens of platforms, and the pattern is always the same: preparation, clear communication, and verification prevent 99% of problems. Take the steps outlined here, keep your records, and you'll cancel cleanly.

If you encounter pushback from Showingtime or face an unauthorized charge, escalate to the Department of Trade and Industry. You have rights. Stopee empowers you to exercise them. Start your cancellation today, and by this time next week, you'll be free from Showingtime's charges and in control of your subscription spending again.