Manage Solvely

How to cancel solvely and stop recurring charges in the philippines

What is solvely and why you might want to cancel

Solvely is an AI-powered homework and problem-solving subscription service that operates on a recurring billing model. You subscribe through their website or mobile app, and your payment method gets charged every month, quarter, half-year, or annually depending on your plan. If you no longer use the service or want to stop the charges, you need to cancel before your next billing date-otherwise, you will be charged again. At Stopee, we have helped thousands of consumers navigate unclear cancellation processes like Solvely's, and we know how frustrating it feels when a company does not make it easy to quit.

How solvely billing works

Solvely offers recurring subscription plans at different price points and billing cycles. Your charges depend on which plan you chose and where you subscribed. If you signed up on the Solvely website directly, Solvely controls your billing and cancellation. If you subscribed through the Apple App Store or Google Play Store, the app store controls your subscription and renewal-which changes where you cancel. This distinction matters because many Philippine users cancel in the wrong place and wake up to another charge.

The exact amounts you see depend on which tier you chose (Solvely Unlimited, Solvely AI Pro, or similar). The key point is this: no matter which plan you have, you are paying recurring charges, and you must cancel to stop them.

Why you should cancel before your next billing date

Solvely's Terms of Service do not spell out a clear, step-by-step cancellation process on their website. Many users report that they attempted to cancel but discovered they were still charged after thinking the cancellation went through. This gap in transparency is exactly the kind of issue Stopee focuses on-helping you understand your rights and take action before a charge hits your account. If you are reading this because you want to cancel, the best time to do it is now, not the day your renewal is due.

Your consumer rights when canceling a subscription in the philippines

The Philippines has strong consumer protection laws that apply to subscription services like Solvely, and you should know them before you reach out to support.

The consumer act of the philippines (Republic act no. 7394)

Under RA 7394, all businesses that sell goods or services to consumers-including digital subscriptions-must treat you fairly and act with good faith. This means Solvely cannot hide its cancellation process, continue charging you after you request cancellation, or make it unreasonably difficult to stop a subscription. If Solvely continues to charge your card after you have clearly asked to cancel, you have grounds to file a complaint with the National Bureau of Consumer Protection (part of the Department of Trade and Industry) or dispute the charge through your bank or e-wallet provider.

Pro tip: Screenshot every step of your cancellation attempt-your account page, the cancellation button you clicked, any confirmation email you received. These images prove you took action and become critical evidence if you need to dispute a charge later.

Your right to stop payment

You have the right to stop payment through your bank, GCash account, Maya wallet, or whatever payment method you used. If Solvely will not cancel your subscription or refuses to respond to your cancellation request within a reasonable timeframe (typically 10-14 business days), you can instruct your bank or payment provider to block future charges. This is called a "chargeback" or "payment dispute," and it is your legal protection when a company does not respect your cancellation request.

Before you resort to disputing a charge, try the cancellation methods outlined below. But if support does not respond or refuses to cancel, you are not stuck-you have a path forward through your financial institution.

Methods to cancel solvely and where to find them

Solvely offers three possible cancellation paths depending on where you subscribed. Stopee recommends starting with the method that controls your billing, because that is where the actual cancellation lives.

Cancel through your solvely account (website signup)

If you signed up on solvely.ai or solvely.com directly using your email and payment card, you cancel through your online account settings. This is the most direct route and usually the fastest.

1. Go to solvely.ai or solvely.com and log in with your email and password.
2. Navigate to your account or profile menu (usually found in the top right corner or under a hamburger menu icon).
   • Look for links labeled "Account," "Billing," "My subscription," or "Settings."
3. Find the section that shows your active subscription or billing details.
4. Look for a button or link that says "Cancel subscription," "Downgrade," or "Manage subscription."
   • If you cannot find this option, try scrolling down on your account page or checking under "Billing history" or "Payment methods."
5. Click the cancellation option and follow the prompts to confirm.
   • Solvely may ask why you are canceling or offer a discount to keep you-decline both and proceed to confirm.
6. Wait for a confirmation email to your registered email address.
   • Warning: Do not assume you are canceled until you receive a confirmation email. Many users skip this step and get billed anyway.

Pro tip: Take a screenshot of the final confirmation screen and save the confirmation email. If Solvely charges you again, you have proof that you canceled on a specific date.

Cancel through the apple app store

If you subscribed to Solvely through your iPhone or iPad and signed up via the App Store, Apple controls your subscription billing. You must cancel through Apple's settings, not through the Solvely app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen (your Apple ID account).
   • If you use a family device, tap the account that is subscribed to Solvely.
3. Tap "Subscriptions."
4. Find and tap "Solvely" in your active subscriptions list.
   • If Solvely is not listed under active subscriptions, check "Expired" at the bottom of the screen.
5. Tap "Cancel subscription."
   • Apple may show you a prompt asking why you want to cancel-this is optional to fill in.
6. Confirm the cancellation by tapping again.
   • Your subscription will end on the last day of your current billing cycle, not immediately.

After you confirm, Apple sends a cancellation confirmation email to your registered Apple ID email address. You will lose access to Solvely once your current billing period ends, but you will not be charged again.

Cancel through google play store

If you subscribed on an Android device through Google Play, Google handles your billing. You cancel in the Google Play app or through the Google Play website, not in Solvely itself.

1. Open the Google Play Store app on your Android device.
   • Or visit play.google.com on a computer web browser.
2. Tap your profile icon in the top right corner, then tap "Manage your Google Account."
3. Tap the "Subscriptions" tab at the top.
   • If you use the web version, click "Manage subscriptions" on the left menu.
4. Find and tap "Solvely" in your active subscriptions list.
5. Tap "Cancel subscription."
6. Confirm your cancellation choice.
   • Google may offer you a discounted rate to keep the subscription-decline this and confirm cancellation.

Google sends a confirmation email to your account email address. You will remain a Solvely user until the end of your current billing cycle, then lose access.

Cancel by email if the online methods do not work

If you cannot find a cancellation option in your account or through the app stores, contact Solvely support directly. This is slower, but it works if the website cancellation button is broken or hidden.

1. Compose an email to support@solvely.ai with the subject line: "Cancellation request for [your email address]."
2. In the email body, include:
   • Your full name.
   • The email address associated with your Solvely account.
   • Your current subscription plan name (e.g., "Solvely Unlimited monthly").
   • Your next billing date (find this in your account or last receipt).
   • A clear statement: "I request cancellation of my Solvely subscription effective immediately. Please confirm cancellation in writing."
3. Send the email and save a copy for your records.
4. Wait 3-5 business days for a response from support.
   • Warning: Solvely support does not list response time guarantees. If you do not hear back within 7 business days and your next billing date is approaching, escalate to your bank or payment provider.
5. When support responds, they should confirm your cancellation in writing. Save this confirmation email.

At Stopee, we recommend using the email method only as a backup, because email cancellations can get lost or delayed. The website and app store methods give you instant confirmation.

What happens after you cancel solvely

Cancellation takes effect at different times depending on your method, and understanding this timeline helps you avoid surprise charges.

Your access and data after cancellation

Once you cancel, you lose immediate or delayed access to Solvely depending on the service terms. If you cancel through the app store or website before your billing date, you typically retain access until the end of your current paid period. For example, if you subscribed monthly on May 1 and cancel on May 10, you can use Solvely until June 1, then access ends and you are not charged again.

Any homework solutions, notes, or data you saved in Solvely may not be automatically exported or kept after your subscription ends. Before you cancel, download or save anything you want to keep. Solvely's privacy policy does not guarantee data retention after cancellation, so assume you will lose it.

Refunds and credits

Solvely's Terms of Service do not publish a standard refund policy for mid-cycle cancellations. This means if you cancel 10 days into a 30-day billing cycle, you cannot automatically get a refund for the remaining 20 days. However, you have two options:

1. Request a goodwill refund directly from support@solvely.ai if you cancel within 14 days of your initial charge. Many SaaS companies grant a courtesy refund for this "change of mind" window.
2. If Solvely refuses and you believe the charge was unfair, file a chargeback dispute with your bank or payment provider (GCash, Maya, credit card issuer). Under RA 7394, you have the right to dispute unauthorized or unfair charges.

Pro tip: If you request a refund, be polite and specific: "I canceled my subscription on [date] and request a refund for the unused portion of my [plan name] cycle ending [end date]." Politeness and clarity increase your chances of approval.

Common mistakes when canceling solvely

It is frustrating when you think you have canceled but the charges keep coming. Here are the traps that catch most users, and how to avoid them.

Mistake 1: canceling in the wrong place

The biggest mistake is canceling in the Solvely app when you subscribed through the App Store or Google Play. If you signed up via the store, the app does not control your cancellation-the store does. Canceling in the app does nothing. Always cancel where you subscribed. If you cannot remember, check your email for the original receipt. The sender (Apple, Google, or Solvely) tells you where your subscription lives.

Mistake 2: not waiting for confirmation

Many users click "Cancel" and assume it is done. It is not. You must wait for a confirmation email or notification from the system that processed your cancellation. If you do not see confirmation within 24 hours, your cancellation may not have gone through. Try canceling again or contact support if the button was unresponsive.

Mistake 3: canceling too close to your billing date

If your billing date is tomorrow and you cancel today, you might still be charged tomorrow because the billing cycle was already scheduled. After you cancel, check your account to confirm your next billing date changes to "None" or disappears entirely. If the date is still there, contact support to push the cancellation through.

Mistake 4: not saving proof

If Solvely charges you again after cancellation and you have no screenshots or confirmation email, you have a much harder time disputing the charge. Take screenshots of your cancellation screen, save confirmation emails, and keep records of every interaction with support. This is your evidence if you need to file a consumer complaint or chargeback.

Pricing plans at a glance

Understanding what you are paying for helps you decide whether cancellation is the right move or if downgrading to a cheaper plan makes more sense.

If cost is your main reason for canceling, consider downgrading to a monthly plan instead. This lets you pause without losing your account and re-upgrade later if you need Solvely again.

Checklist before you cancel

Use this checklist to make sure you are ready to cancel and that you will not get charged again.

• Identify where you subscribed (Solvely website, Apple App Store, or Google Play).
• Screenshot your current active plan and next billing date.
• Save your most recent payment receipt or billing email.
• Download or export any homework solutions, notes, or data you want to keep.
• Log in to your account and attempt the website or app store cancellation.
• Wait for a confirmation email or notification within 24 hours.
• Reply to confirmation email or take a screenshot of the confirmation for your records.
• Check your account 2-3 days later to confirm your next billing date is gone.
• If you do not see confirmation or the billing date is still there, contact support@solvely.ai with your cancellation request email.
• Save all support replies and confirmation messages in a folder for at least 3 months.

If solvely charges you after cancellation

You did everything right, you canceled, and then the charge appeared on your statement anyway. This happens, and you have immediate options.

Step 1: contact support with your proof

Email support@solvely.ai with your screenshots and confirmation email. Use this template:

"Subject: Refund request-charge after cancellation on [date]

I canceled my Solvely subscription on [date] and received a confirmation [email/screenshot]. I was charged ₱[amount] on [date] even though I had canceled. I am requesting a full refund of this charge. My account email is [your email]. I can provide proof of cancellation."

Give support 7 business days to reply. Many companies refund these charges as a gesture of good faith.

Step 2: file a chargeback dispute with your bank or payment provider

If support does not refund you within 7 days, file a dispute through the payment method you used:

• Credit card: Call your card issuer's customer service and report the charge as unauthorized (since you canceled). Ask them to file a chargeback.
• GCash: Open the GCash app, find the transaction, tap "Report," and select "Disputed charge" or "I did not authorize this."
• Maya: Go to "Transactions," select the Solvely charge, tap "Report," and explain that you canceled and were still charged.

The bank or payment provider will investigate and typically refund you within 30-60 days if they agree the charge was improper.

Step 3: file a complaint with the national bureau of consumer protection (NBCP)

If the chargeback fails or you want to escalate formally, file a complaint with the NBCP (part of the Department of Trade and Industry). You can file online at nbcp.gov.ph or visit a DTI office. Include your cancellation proof, confirmation email, the unauthorized charge, and any support replies. The NBCP can compel Solvely to refund and may sanction the company for unfair practices under RA 7394.

At Stopee, we have seen the NBCP recover funds for Filipino consumers in cases just like yours, so do not be hesitant to file if support refuses to help.

Why stopee helps you cancel with confidence

Solvely's cancellation process is not transparent, and that puts you at a disadvantage. Support is email-only, refund policies are not published, and many users report being charged after they thought they canceled. That is exactly why Stopee exists. We guide thousands of Filipino consumers through unclear cancellation processes, keep them informed of their rights under RA 7394, and help them avoid the traps that cost time and money.

Canceling should be simple-and with the steps in this guide, it is. Follow the method that matches where you subscribed, save your confirmation, and monitor your account for 2-3 days. If a charge appears anyway, you now know how to dispute it. Stopee has helped thousands of consumers cancel subscriptions they no longer wanted and recover refunds when companies did not play fair-and we are here to help you do the same.

Contact information for solvely support

If you need to reach Solvely directly, here is where to go:

• Email: support@solvely.ai (response time: 3-7 business days, no guaranteed SLA published)
• Website: solvely.ai or solvely.com
• App: Solvely (available on iOS App Store and Google Play Store)
• Mailing address: No Philippine office listed; company is based in the United States. No physical address is published for Philippine customers.

For consumer protection inquiries in the Philippines, contact the National Bureau of Consumer Protection:

• Website: nbcp.gov.ph
• Hotline: 1386 (toll-free from any landline or mobile in the Philippines)
• Email: complaints@dti.gov.ph