Manage Touchnote

How to cancel touchnote and avoid surprise charges on your philippine bank card

What is touchnote and why filipinos are signing up

Touchnote is a photo postcard and greeting card app that turns your smartphone pictures into printed postcards delivered to real addresses worldwide. The service offers a flexible payment model: you can buy individual cards pay-per-use, or subscribe to a Membership plan that gives you prepaid credits every month or year. For Filipinos sending greetings to family abroad or keeping in touch with loved ones, it sounds simple. The reality is more complicated, especially when it comes to cancelling.

How touchnote's membership charges work

When you sign up for Touchnote Membership, you're not just paying for app access. You're committing to a recurring billing cycle that delivers prepaid card credits automatically. The Monthly plan provides 2 credits immediately, then 2 more on your renewal date each month. The Annual plan hands you 24 credits upfront. This matters because cancelling doesn't give you an instant refund of unused credits. Instead, your membership simply stops renewing after your current billing cycle ends.

Most Filipinos don't realise this until they see a charge on their GCash-linked card, Maya card, or credit card statement after they thought they'd cancelled. The charge appears because the cancellation takes effect on the next renewal date, not immediately.

Where touchnote operates in the philippines

Touchnote is accessible to Philippine users through its website and iOS and Android apps. However, there is no local Philippine phone support, no pricing in Philippine pesos, and no customer service in Filipino. All charges appear in euros (EUR) and are converted by your bank or payment provider at their current exchange rate. Using standard conversion rates, the Monthly plan costs roughly ₱389, while the Annual plan sits around ₱3,599. Add foreign transaction fees from your bank, and the actual amount you see on your statement may be higher.

This creates a real problem: if you don't cancel before your renewal date, you'll see an unexpected foreign currency charge that's hard to track and even harder to dispute without clear billing records.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods or services, including digital subscriptions. This law gives you the right to truthful information about what you're paying for, the right to cancel without penalty or delay, and the right to fair refund terms if the service fails to deliver or misleads you about charges.

What the consumer act says about subscriptions

Under the Consumer Act, companies like Touchnote must clearly disclose the cost, billing frequency, and cancellation process before you pay. If Touchnote's cancellation flow is buried, hard to find, or doesn't work as advertised, that violates your rights. You also have the right to cancel within a reasonable timeframe without hidden fees or obstacles.

If Touchnote refuses to honour your cancellation request or keeps charging you after you've clearly cancelled, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI has authority to investigate subscription billing abuse and can order refunds or penalties.

Your refund rights in the philippines

The Consumer Act doesn't guarantee a refund for unused credits simply because you changed your mind. However, if you cancel before your renewal date, you should not be charged again. If Touchnote charges you after cancellation, that charge is illegal, and you have the right to demand a refund and file a formal complaint with the DTI.

Keep your cancellation confirmation screenshot, your billing statement showing the unwanted charge, and any emails from Touchnote. These documents are your evidence if you need to escalate to the DTI.

How to cancel touchnote the right way

Cancellation can happen in three places depending on how you subscribed. Cancel in the wrong place, and your membership stays active. This is the single most common reason Filipinos report being charged after they thought they'd cancelled.

Check where you subscribed before doing anything

Your first step is to identify your payment source. Did you sign up directly on the Touchnote website using your credit card or PayPal? Or did you subscribe through the Apple App Store on iPhone or Google Play on Android? This matters because each platform has its own cancellation process, and cancelling in one place doesn't cancel it in another.

• Check your email for a receipt from "Touchnote" directly (website subscription)
• Check your email for a receipt from "Apple" or "App Store" (iPhone subscription)
• Check your email for a receipt from "Google" or "Google Play" (Android subscription)
• Log into the Touchnote website and check your Membership tab to see your current plan and next billing date

Pro tip: Take a screenshot of your Membership page right now, including your renewal date and current credit balance. This screenshot is your proof if a surprise charge appears after you cancel.

Cancel through the touchnote website

If you subscribed directly through Touchnote's website, follow these steps to cancel your membership.

1. Visit touchnote.com and sign into your account using your email and password
2. Look for the "Membership" or "Plans" tab in your account dashboard
3. Select your active membership plan
4. Look for the "Cancel membership" or "Cancel plan" button (this may appear under a menu icon or "More options")
5. Click "Cancel" and confirm your decision when prompted
6. Take a screenshot of the final confirmation page showing the cancellation was successful
7. Save the URL of any confirmation email sent to your inbox

Touchnote will stop charging you on your next renewal date. For example, if your renewal is on April 28 and you cancel on April 10, your membership stays active until April 28, then stops. You will not be charged on May 28.

Warning: If you're using a mobile browser and the page won't load or the button doesn't appear, switch to a desktop computer or laptop. Touchnote's cancellation page sometimes has display issues on phones.

Cancel your apple app store subscription

If you subscribed through the Apple App Store on iPhone or iPad, you must cancel through Apple's system, not through the Touchnote app itself.

1. Open the "Settings" app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Touchnote" in the list and tap it
5. Tap "Cancel Subscription" or "Cancel Free Trial"
6. Choose a reason for cancellation (optional)
7. Confirm your cancellation in the popup
8. You will see a message confirming your subscription will end on a specific date

Take a screenshot of the final confirmation screen. Apple will stop billing you on the date shown. You keep access to your account until that date, then the subscription expires.

Pro tip: If you're not sure whether you subscribed through Apple, check the "Settings" app first. If Touchnote appears in your Subscriptions list, you definitely subscribed through Apple.

Cancel your google play subscription

If you subscribed through Google Play on Android, you must cancel through Google's system to stop future charges.

1. Open the "Google Play Store" app on your Android phone
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Touchnote"
6. Tap "Cancel subscription"
7. Select a reason for cancellation (optional)
8. Confirm the cancellation by tapping "Yes, cancel"

Google will send you a confirmation email. Your subscription will end on your next renewal date. After that date, you won't be charged again.

Warning: If you have subscribed to Touchnote in multiple places (website and Google Play, for example), you must cancel in each location separately. Cancelling in one location does not cancel the others.

What happens after you cancel touchnote

Cancelling Touchnote doesn't happen instantly. Understanding the timeline helps you avoid panic when you see your account still active a few days later.

Your account access and credit balance after cancellation

Once you cancel, your membership stops renewing, but you keep access to your Touchnote account and any remaining credits until your current billing cycle ends. For example, if you cancel on April 10 and your renewal date is April 28, you can still use your credits to send cards until April 28. On April 29, if you haven't renewed, your membership ends and you lose access to unused credits.

This is important: prepaid credits do not roll over. If you have 5 credits left when your membership expires, those 5 credits disappear. Touchnote does not refund unused credits unless you successfully dispute a charge with your bank or file a complaint with the DTI.

Monitor your bank statement for 30 days after cancellation

Even after you cancel, keep an eye on your credit card, GCash, Maya, or PayPal statement for the next 30 days. Legitimate cancellations should result in no charge on your next renewal date. However, if a charge appears, it means your cancellation didn't take effect for some reason.

• Check your statement every few days between now and your old renewal date
• If no charge appears by your renewal date plus 5 days, the cancellation worked
• If a charge does appear after cancellation, document the date, amount, and screenshot it immediately
• Contact Touchnote support within 7 days to report the unwanted charge

Pro tip: Set a phone reminder for 2 days before your old renewal date. Check your statement on that day to catch any surprise charges before they compound.

Understanding touchnote's pricing and what you pay

Here's what Touchnote's membership plans cost and what each plan delivers. Use this table to decide whether the service is worth keeping before you commit.

The Annual plan is cheaper per card than the Monthly plan if you send 12 or more cards per year. But if you send fewer than 6 cards, pay-per-card is cheaper. Do the math before you renew.

Common mistakes people make when cancelling touchnote

Cancelling feels straightforward until something goes wrong. Here are the traps that catch most Filipino Touchnote users.

Thinking the app cancel button stops your subscription

The Touchnote app has a "Settings" or "Account" section, but tapping "Cancel" or "Delete Account" inside the app does not cancel your membership. It only deletes the app from your phone. Your membership keeps renewing in the background, and you keep getting charged. To actually stop the charges, you must cancel through the Touchnote website, Apple, or Google Play, as described above.

Warning: Never rely on deleting the app. This is the most common mistake. Delete the app, forget about it, then see a charge three months later.

Cancelling in the wrong place

If you subscribed through Apple and cancel through the Touchnote website, your Apple subscription keeps charging you. If you subscribed through Google and cancel through Touchnote's website, Google keeps billing you. Each platform is separate. Cancelling in one place does not cancel the others.

This is why checking your receipt and Membership page is so important at the start. Stopee recommends documenting your original payment method before you do anything else.

Not taking a screenshot before you cancel

After you click "Cancel," the confirmation page disappears. If you don't screenshot it, you have no proof you cancelled. If Touchnote disputes your claim later, or if a charge appears anyway, that screenshot is your only evidence that you actually took action. Many Filipino users lose disputes with their banks because they can't show proof of cancellation.

Cancelling too close to your renewal date

If your renewal date is April 28 and you cancel on April 27, the system may still process your renewal charge because the payment already triggered. Always cancel at least 3-5 days before your renewal date to be safe.

Assuming a refund will happen automatically

Touchnote does not automatically refund your membership fee if you cancel after your renewal date. You only get charged if you cancel before the renewal date. Once the renewal date passes and you're charged, you must contact Touchnote or dispute the charge with your bank to get a refund.

What to do if touchnote keeps charging you

If you followed every step above and a charge still appears on your statement after cancellation, don't panic. You have legal rights and clear escalation paths.

Step 1: contact touchnote within 7 days of the unwanted charge

Email Touchnote's support team and include these details:

• Your account email address and username
• The date and amount of the unwanted charge
• The date you cancelled (with screenshot proof)
• A clear statement: "I cancelled my membership on [date]. I should not have been charged on [date]. Please refund this charge immediately."

Touchnote's support team responds Monday to Friday, 9am to 5pm GMT+1 (UK time). Philippine time is GMT+8, so Touchnote operates 4 hours ahead. This means you should email in the morning (your time) to get a response the same day or next business day.

Pro tip: Use the formal contact address listed below in the "Cancellation address and support contact" section. Email support is slower but creates a paper trail. A paper trail is essential if you need to escalate.

Step 2: dispute the charge with your bank if touchnote won't refund

If Touchnote doesn't respond or refuses to refund within 14 days, contact your bank or payment provider directly. You can dispute the charge as an unauthorized transaction (because you cancelled before the charge occurred).

Here's what you tell your bank:

• "I cancelled my Touchnote subscription on [date]. The company charged me on [date] after my cancellation. I have a screenshot of my cancellation confirmation. Please dispute this charge and return the funds to my account."

Your bank has 30 days to investigate and make a decision. Provide them with your cancellation screenshot, your billing statement, and copies of your emails to Touchnote. Banks almost always side with the customer in these cases because the evidence is clear.

Step 3: file a complaint with the department of trade and industry

If your bank won't help or if multiple charges have been made, file a formal complaint with the DTI Consumer Complaint Center. The DTI has legal authority to investigate subscription billing abuse and can order Touchnote to refund you and pay penalties.

You can file your complaint online at DTI's website or visit your nearest DTI Regional Office in person. Bring your cancellation screenshot, your bank statements, and your email correspondence with Touchnote. Stopee recommends keeping all of these documents in a folder on your phone or cloud storage so you're ready if you need them.

Cancellation address and support contact

If you need to send a formal cancellation notice or dispute letter to Touchnote, use one of these addresses. The company maintains two registered locations.

For cancellation issues, start with email support. For formal disputes or unresolved complaints, send a registered letter to the Shoreditch High Street address marking it "ATTN: Customer Service Manager - Billing Dispute."

Your cancellation checklist

Use this checklist to make sure you've done everything right. Check off each item as you go.

• I've identified where I subscribed (website, Apple, or Google)
• I've screenshotted my Membership page with my renewal date
• I've screenshotted my recent billing receipt or email
• I've cancelled in the correct location (Touchnote website, App Store, or Google Play)
• I've screenshotted the final cancellation confirmation
• I've saved the confirmation email (if sent)
• I've set a reminder to check my bank statement 3 days before my old renewal date
• I understand no charge should appear on my next renewal date
• I have Touchnote's contact details saved if I need to dispute a charge
• I know the DTI complaint process if Touchnote refuses to help

Summary: take control of your touchnote subscription today

Cancelling Touchnote is simple when you know the process and avoid the common traps. The key steps are identifying your subscription source, cancelling in the right place, taking screenshots for proof, and monitoring your bank statement. If Touchnote charges you after cancellation, you have legal rights under the Consumer Act of the Philippines, and you can escalate through your bank or the DTI.

The confusion around Touchnote cancellations often comes down to unclear communication from the company, not user error. That's why Stopee exists: to give you clear, step-by-step guidance so you regain control of your subscriptions. Stopee has helped thousands of consumers cancel unwanted charges, recover unexpected fees, and understand their rights when companies make billing difficult. Whether you're cancelling Touchnote or another subscription service, Stopee is here to walk you through every step with clarity and confidence.

Don't let a subscription you've forgotten about drain your account. Take action today, follow the steps in this guide, and protect your money. Your bank statement will thank you.