Manage Trellis

How to cancel trellis in the philippines and protect your account

What is trellis and why users cancel

Trellis is a professional research and workflow software service built for legal professionals, law firms, and knowledge workers. You subscribe to Trellis through monthly or annual plans priced in US dollars, ranging from around ₱3,917 to ₱16,744 per month depending on your tier. The service includes search functionality, case alerts, judge analytics, and document management tools.

Many users in the Philippines find themselves needing to cancel Trellis for straightforward reasons: you may have switched to a competing platform, your practice no longer requires the service, or you discovered that the feature set did not match your workflow. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you do not lose access unexpectedly or face surprise billing.

Understanding trellis as a paid subscription service

Trellis operates as a subscription-based SaaS platform with no hidden free tier. You pay monthly or annually, and your access continues until you explicitly cancel. The challenge for users in the Philippines is that Trellis does not publish a clear, step-by-step cancellation guide on its main support pages, leaving many subscribers uncertain about whether their cancellation request actually went through.

This lack of transparency is exactly why Stopee exists. We help you navigate these gaps and take control of your account before the next billing cycle hits.

Common reasons to cancel trellis

You might cancel Trellis because you found a cheaper alternative, your practice downsized, you completed a specific project, or the interface simply did not work for your team. Other subscribers cancel because the support response time felt too slow or because they realized the plan tier they purchased included more features than they actually needed. Whatever your situation, the process remains the same: you initiate cancellation, confirm it in writing, and verify that no further charges appear on your card.

Your consumer rights and the philippine consumer act

As a consumer in the Philippines, you are protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscription services and seek refunds under specific conditions.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to accurate information about the terms of your subscription, fair treatment in billing disputes, and the ability to cancel without unreasonable barriers. If Trellis charges you after you have cancelled, or if you cancel within the free trial period (if one exists), you are entitled to request a refund.

Stopee recommends that you keep all communications with Trellis, including cancellation confirmation emails and support tickets. These documents are your legal proof if a dispute arises. The Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) serve as escalation points if Trellis refuses to honor your cancellation request or continues charging you after you have ended the subscription.

Your refund rights and billing protection

The Philippines does not mandate a specific refund period for SaaS services the way some countries do, but Trellis may have its own refund policy. Many professional software platforms offer refunds within 14 to 30 days of purchase if you cancel before using the service substantially. After that window closes, refunds become discretionary.

The key is to cancel as soon as you decide the service is not for you. If you are within the first two weeks of your subscription and have not made heavy use of alerts or saved research, you have a stronger case for requesting a refund when you cancel.

Pricing and billing details for philippine users

Understanding what you are paying for helps you decide whether cancellation is the right move. Here is the current pricing structure for Trellis.

Note: USD prices are converted to Philippine pesos at approximately 1 USD = 56 PHP for reference only. Your actual PHP charge may vary based on current exchange rates and your payment method. Stopee advises you to check your billing statement in your Trellis account to confirm your exact monthly or annual cost.

Methods to cancel trellis from the philippines

Trellis provides multiple support channels designed to handle cancellation requests. You have three main options: self-service cancellation through your account dashboard, email support, or direct contact through the support portal.

Self-service cancellation through your account

If Trellis offers a self-service cancellation button in your dashboard, this is the fastest and cleanest method. You maintain full control, receive an instant confirmation, and have a timestamped record of your cancellation request.

1. Open your web browser and navigate to trellis.ph or your Trellis dashboard login page.
2. Sign in with your email address and password.
   • If you have forgotten your password, use the password recovery option before proceeding.
3. Look for a settings, account, billing, or subscription menu. This may appear as a gear icon, your profile avatar, or a text link labeled "Account" or "Billing."
4. Click on "Subscription," "Manage subscription," "Billing," or "Plan" to access your billing controls.
5. Search the page for a button or link labeled "Cancel subscription," "Cancel plan," "Downgrade," or "End subscription."
   • Pro tip: If the cancellation button is not immediately visible, scroll down or check for an expandable menu labeled "More options" or "Advanced settings."
6. Click the cancellation button and follow any prompts. Trellis may ask for feedback about why you are cancelling (optional) and may offer a discount to keep you as a customer (which you can decline).
   • Warning: Do not accept a discount offer unless you genuinely plan to keep the subscription. Accepting a trial extension or discount may restart your billing cycle.
7. Review the cancellation confirmation message carefully. It should state your effective cancellation date (usually immediately or at the end of your current billing period).
8. Take a screenshot of the confirmation screen immediately.
9. Check your email for a cancellation confirmation message from Trellis. This typically arrives within a few minutes.
   • If no email arrives within 10 minutes, proceed to email support as a backup.

Email support for cancellation requests

If you cannot find a self-service cancellation button or prefer written confirmation, email support is your most reliable option. You create a paper trail that protects you if Trellis charges you again after cancellation.

1. Open your email client and compose a new message to support@mytrellis.com.
2. Use a clear, professional subject line: "Subscription cancellation request - [Your account email]"
3. In the email body, include the following information:
   • Your full name
   • Your Trellis account email address
   • Your current subscription plan tier (Personal, Research, or Research and Judge Analytics)
   • Your billing date (the day your subscription renews each month)
   • A clear statement: "I request immediate cancellation of my Trellis subscription effective today."
   • Your preferred cancellation date (for example, "end of current billing period" or "immediately")
4. Send the email and take a screenshot showing the sent message with the timestamp.
   • Pro tip: Send this email at least 5 to 7 days before your next billing date to ensure Trellis has time to process it.
5. Monitor your inbox for a reply from support@mytrellis.com. A legitimate cancellation confirmation email should arrive within 24 to 48 hours.
   • If you do not receive a reply within 48 hours, send a follow-up email or contact support through the portal.
6. When you receive the cancellation confirmation, save it to a folder on your computer and back it up to cloud storage (Google Drive, OneDrive, or similar).

Support portal and live chat cancellation

Trellis provides a dedicated support portal at support.mytrellis.com where you can submit a support ticket or use live chat. This method works well if you need real-time clarification about your cancellation.

1. Visit support.mytrellis.com in your web browser.
2. Sign in using your Trellis account credentials (same email and password as your main account).
3. Look for a button labeled "Create ticket," "New request," or "Chat now."
4. Select the category "Billing," "Account," or "Subscription" from the dropdown menu.
5. Write a clear request: "I want to cancel my Trellis subscription immediately. Please confirm the effective cancellation date and send written confirmation to my email address."
6. Submit the ticket and note the ticket number that appears on screen.
   • Warning: Ticket numbers are your proof of contact. If support later claims you never submitted a cancellation request, your ticket number proves otherwise.
7. If live chat is available, use it to ask whether your cancellation request was received and to confirm the effective date.
8. Take screenshots of all chat messages and the ticket confirmation page.

Important steps to take before you cancel

Cancellation itself takes only a few minutes, but preparation takes longer. You risk losing access to your account data, saved alerts, and research history if you do not export what you need first.

Export and backup your account data

Trellis does not clearly publish what happens to your data after cancellation. To be safe, assume that you will lose access to saved alerts, browsing history, and any custom research folders you have created. Export anything you might need later.

1. Log in to your Trellis account and open your dashboard.
2. Review any saved searches, alerts, or custom research folders you have created during your subscription.
3. Look for an export option (often labeled "Export," "Download," "Save as PDF," or "Share"). This may appear next to each saved item or in a settings menu.
4. Export any critical documents, case summaries, or judge research to your computer as a PDF or spreadsheet.
   • If no automated export tool exists, take screenshots of important information and save them in a dated folder on your computer.
5. Note any alerts you have set up, including search terms, frequency, and which courts or judges you are monitoring. You may want to set up similar alerts in your new platform.
6. Save your billing history and invoices by taking screenshots or downloading a PDF of your billing page. You will need these for tax and accounting purposes.

Document your current subscription status

Before you submit a cancellation request, create a record of your current account status. This protects you if there is ever a dispute about whether you actually cancelled.

1. Log in to your Trellis account and navigate to your billing or account settings page.
2. Take a screenshot showing:
   • Your current plan name
   • Your billing start date
   • Your next billing date
   • The amount you pay each month
   • Your account status (Active, Suspended, or Cancelled)
3. Save this screenshot to a folder on your computer labeled "Trellis Cancellation" with today's date in the filename (for example, "Trellis_Billing_Status_2024-12-15.png").
4. Write down or photograph the customer service contact information you are using: the email address, phone number, or portal URL. This proves which support channel you used.

After you cancel: what to expect and what to check

Cancellation does not happen instantly in every case. Depending on your plan, Trellis may allow you to keep access until the end of your current billing period, or it may suspend your account immediately. Here is what to monitor.

Check your access and billing after cancellation

Once Trellis confirms your cancellation, log back into your account 24 to 48 hours later to verify that your access has actually changed. Some services say they have cancelled your account but continue to allow login until your billing period ends.

1. Visit your Trellis dashboard and log in with your credentials.
2. Navigate to your account or billing section and confirm that your status now reads "Cancelled," "Inactive," or "Subscription ended."
   • If it still shows "Active," contact support immediately with your cancellation confirmation email and ask for clarification.
3. Check your credit card or payment method statement online (through your bank or payment app) and look for any new charges from Trellis after your cancellation date.
   • Pro tip: Set a phone reminder for two days after your next original billing date. This gives you a grace period to spot and dispute any unauthorized charges.
4. If you see a charge after cancellation, contact your bank or card issuer immediately and report it as unauthorized. Do not wait. You have strong consumer protections in the Philippines if Trellis bills you after you have cancelled.
5. Simultaneously, contact Trellis support with your cancellation confirmation and ask for an immediate refund. Reference your ticket number and the date of your cancellation request.

Escalate if charges continue

If Trellis continues to charge you after cancellation and does not respond to your refund request, you have formal complaint channels. Stopee recommends escalating to the Department of Trade and Industry (DTI) if informal resolution fails.

File a complaint with the DTI through their online portal (dti.gov.ph) or at your regional DTI office. Provide copies of your cancellation confirmation email, your billing statements showing charges after cancellation, and all communication attempts with Trellis. The DTI can compel Trellis to refund you and may impose penalties if the company is found to have violated the Consumer Act of the Philippines.

Common mistakes when cancelling trellis

Cancellation feels straightforward, but small mistakes can leave you charged for another month or lose you important data. Here are the errors Stopee sees most often.

Confusing cancellation date with effective date

You may submit a cancellation request on December 15, but Trellis might not end your access until December 31 (the end of your billing period). If you assume you are cancelled on December 15 but forget to verify, you might miss that final charge on December 31. Always confirm the effective cancellation date in writing.

Not saving confirmation emails

If you delete your cancellation confirmation email or lose it in a full inbox cleanup, you have no proof that you cancelled. Save every email from Trellis into a folder you label "Billing" or "Legal" and back it up immediately to cloud storage. Stopee recommends forwarding your cancellation confirmation to a separate email account as extra redundancy.

Cancelling too close to the billing date

If your subscription renews on the 15th and you cancel on the 14th, support may not process your request in time and you will be charged for another month. Cancel at least 5 to 7 days before your billing date to ensure the request is processed on time. Check your cancellation confirmation to confirm the effective date; if it shows a future date that is after your next billing date, contact support immediately to escalate the cancellation.

Forgetting to export saved work

Once your account is cancelled, your saved alerts, research folders, and browsing history disappear. You cannot recover them. If you have any custom research or judge profiles that took hours to build, export them before you submit your cancellation request. Stopee has helped thousands of users recover critical data by reminding them to export first and cancel second.

A comparison of cancellation methods

Each cancellation method has trade-offs. Here is how they compare for users in the Philippines.

A checklist to complete before and after cancellation

Use this checklist to ensure you have covered all the steps before you cancel. Stopee recommends printing this or copying it into a Notes app on your phone.

Before you cancel (do these 7 days before your next billing date)

• Export all saved searches, alerts, and research folders to PDF or spreadsheet
• Write down or screenshot your plan name, billing date, and monthly cost
• Take a screenshot of your account dashboard showing "Active" status and billing information
• Note the support email (support@mytrellis.com) and support portal URL (support.mytrellis.com)
• Review whether you need any remaining features before the end of your billing period
• Create a new folder on your computer labeled "Trellis Cancellation" for all documents

When you cancel (document everything)

• Submit your cancellation request via your preferred method (dashboard, email, or portal)
• Take a screenshot of the confirmation message immediately
• Note the date and time you submitted the request
• Save your ticket number (if you used the support portal)
• Save the confirmation email to your computer and back it up to cloud storage

After you cancel (verify and monitor)

• Wait 24 to 48 hours, then log back into your Trellis account to confirm "Cancelled" status
• Check your email for a final cancellation confirmation
• Monitor your credit card or bank statement for any charges from Trellis after your cancellation date
• Set a phone reminder for two days after your original billing date to check for unexpected charges
• If you see a charge, contact your bank and file a dispute immediately, then contact Trellis support

Contact information and escalation paths

Here is how to reach Trellis and where to escalate if cancellation does not go smoothly.

Trellis support channels for philippine users

Trellis does not maintain a dedicated Philippine office or phone number with local hours. All support is handled through these international channels. Be aware that email responses may take 24 to 48 hours, and phone support is US-based (678-551-2871).

• Email: support@mytrellis.com
• Support portal: support.mytrellis.com (requires your Trellis account login)
• Live chat: Available on the main website dashboard if you are logged in
• Phone (US-based): 678-551-2871
• Website: trellis.ph

Consumer escalation authorities in the philippines

If Trellis refuses to honour your cancellation or continues charging you after you have cancelled, escalate to these Philippine government agencies.

• Department of Trade and Industry (DTI): File a consumer complaint through their online portal at dti.gov.ph or visit your regional DTI office. The DTI handles breaches of the Consumer Act of the Philippines (Republic Act No. 7394).
• National Telecommunications Commission (NTC): If Trellis is classified as a telecommunications or digital service provider in your region, the NTC may have jurisdiction. Check their website at ntc.gov.ph.
• Your bank or payment provider: If Trellis charges you after cancellation, file a dispute with your credit card issuer or payment app. Most banks in the Philippines will reverse unauthorized charges within 30 days if you report them.

Summary and next steps

Cancelling Trellis is straightforward if you follow the steps outlined in this guide. Export your data first, cancel through your preferred method (dashboard, email, or support portal), confirm your cancellation in writing, monitor for unexpected charges, and escalate to the DTI if Trellis bills you after cancellation. You have strong consumer protections under Philippine law, and Stopee has helped thousands of consumers cancel subscriptions safely by following this exact framework.

The key takeaway: your cancellation is only complete when you have a written confirmation, your account status has changed to "Cancelled" on the Trellis side, and no charges appear on your card after the effective cancellation date. Stopee is here to empower you to cancel with confidence and protect your billing from unwanted recurring charges.