Manage Tunefab

How to cancel tunefab and stop recurring charges in the philippines

What tunefab is and why you might want to cancel

Tunefab is a software subscription service that provides music and video conversion tools, operated by FonePaw Technology Limited based in Hong Kong. Unlike streaming apps such as Netflix or Spotify, Tunefab does not host a media library-you pay for access to converter software that runs on your computer, plus software updates during your subscription period. This distinction matters because cancelling Tunefab is not as straightforward as clicking a button in an app store.

If you signed up for a Tunefab subscription and now want to stop the recurring charges, you have landed in the right place. Stopee is here to walk you through every step, flag the traps that catch most users, and make sure you understand your rights under Philippine consumer law.

Tunefab pricing and what you are actually paying for

Tunefab offers two main subscription tiers: a single Music Converter plan and an all-in-one bundle that includes multiple converters. Both come with automatic renewal until you cancel manually. Here is what you are paying each month or year in Philippine pesos.

The key point: Tunefab uses automatic renewal, which means your credit card or linked payment method will be charged on your renewal date unless you cancel before that date arrives. If you have been charged and want your money back, you have a 7-day refund window from the date of purchase-so speed matters.

Why you might want to cancel tunefab

Common reasons users cancel Tunefab include discovering cheaper or free alternatives (such as Audacity or HandBrake), no longer needing the software after a one-time project, or simply preferring streaming services over conversion tools. Some users discover they signed up for the more expensive all-in-one bundle when they only needed a single converter. If any of these situations describe you, cancelling is straightforward once you know the right steps.

Your consumer rights under philippine law

When you cancel Tunefab, your rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which requires that companies honour refund policies and be transparent about subscription terms. Stopee recommends you understand what the law gives you before you contact support.

The 7-day refund window and how to use it

Tunefab's refund policy states that monthly and annual subscriptions can be refunded within 7 days of purchase if you are not satisfied. This is your strongest lever if you signed up in the last week. To claim a refund, you must contact support at support@tunefab.com with your transaction ID and order details. Response times vary because Tunefab does not offer live chat or a specified support window, but Stopee advises you to expect a reply within 48 to 72 hours in most cases.

If Tunefab refuses a refund after 7 days have passed, you can still cancel your subscription to stop future charges. The refund window and the cancellation process are separate-one gets your money back, the other stops the bleeding going forward.

What the consumer act of the philippines says about automatic renewal

Republic Act No. 7394 protects you against unfair subscription practices. The law requires that companies inform you clearly about automatic renewal terms before you pay, and that cancellation be as easy as the sign-up process. If Tunefab made it harder to cancel than to subscribe, or if the cancellation instructions were vague or hidden, you have grounds to escalate to the Department of Trade and Industry (DTI) Consumer Complaints and Helpline if the company refuses to help.

In practice, this means Tunefab must provide you with a clear way to cancel once you request it. Keep all email correspondence in case you need to prove the company ignored your cancellation request. Stopee advises you to document everything from the moment you request cancellation onward.

How to cancel tunefab step by step

Tunefab does not offer a self-service cancellation dashboard like most modern apps do, so you will rely on email support or your invoice email to start the process. This section walks you through every step and flags the mistakes that slow down cancellations.

Gather your account details before you contact support

Before you send a single email, collect the information Tunefab support will ask for. This saves back-and-forth delays and speeds up your cancellation by days.

1. Open your email inbox and search for emails from "support@tunefab.com" or "invoice@tunefab.com".
2. Look for your most recent invoice or purchase confirmation email.
3. Take a screenshot of the following details:
   • Your transaction ID or order number
   • The exact subscription plan name (such as "Single Music Converter Monthly")
   • The amount charged (such as "₱672.00")
   • The purchase date and next renewal date
   • The email address used for the account
4. Check if there is a "manage subscription" or "billing settings" link in the email-click it if present, as it may lead to a cancellation page.
5. Save screenshots or copy the full text of the invoice in case you need to escalate later.

Pro tip: If you cannot find your invoice email, check your spam or promotions folder. Tunefab emails sometimes land there by mistake.

Contact tunefab support to cancel your subscription

Once you have your details ready, email Tunefab support. Be direct, polite, and clear about what you want.

1. Open a new email and address it to support@tunefab.com.
2. In the subject line, write: "Cancellation request - [your transaction ID]".
3. In the body, include:
   • A clear opening: "I want to cancel my Tunefab subscription effective immediately."
   • Your transaction ID and the email address linked to the account
   • The subscription plan name and the monthly or annual renewal amount
   • Your preferred refund method if you are within the 7-day window
   • A closing line: "Please confirm cancellation in writing once processed."
4. Send the email and wait for a response (typically 48 to 72 hours).
5. Warning: Do not simply stop using the software or delete it from your computer. Tunefab will still charge you on your renewal date unless support processes a formal cancellation in their system.
6. Once support replies confirming cancellation, take a screenshot of their confirmation email and save it with your invoice for your records.

Pro tip: Include a polite request for written confirmation of cancellation in your first email. This saves you having to chase support a second time and gives you proof if a charge appears later.

Verify that the charge has stopped

After support confirms cancellation, monitor your billing to ensure no further charges occur on your renewal date. Stopee advises you to mark your renewal date on a calendar and check your bank statement 2 to 3 days after that date.

1. Note the date you received the cancellation confirmation email from support.
2. Calculate your next renewal date (usually 30 or 365 days from your last charge).
3. On that date, check your credit card or bank statement to confirm no charge appears.
4. If a charge does appear after cancellation was confirmed, email support immediately with the cancellation confirmation email they sent you, and ask for a refund of the unwanted charge.
5. If support does not respond or refuses the refund, escalate to the Department of Trade and Industry (DTI) Consumer Complaints and Helpline at 1386 or file a complaint at www.dti.gov.ph.

Refunds and timeline for getting your money back

Stopee understands that cancelling because of an unwanted charge is stressful, so here is exactly what to expect in terms of refunds and timing.

When tunefab will refund you

Tunefab offers refunds within 7 days of purchase only. If you are within this window, your refund is almost guaranteed if you request it in writing. If you are past 7 days, you cannot get a refund for the charge you already paid, but cancelling will prevent future charges.

How refunds reach you

Tunefab refunds are processed to the original payment method (your credit card or bank account). The money typically appears within 5 to 10 business days, though some banks hold funds for a few days longer. International refunds (outside Hong Kong) may take slightly longer due to banking delays.

If a refund does not appear after 10 business days, contact your bank to check if it is pending or has been rejected. Then follow up with Tunefab support with your bank's reference number.

Common mistakes that delay or prevent cancellations

Cancelling Tunefab is simple once you know the process, but these avoidable mistakes trip up most users and turn a quick cancellation into a weeks-long headache. Stopee wants to help you avoid them.

Deleting the software without cancelling the subscription

This is the number one mistake. You uninstall Tunefab from your computer thinking that stops the subscription. It does not. Tunefab's Terms state that subscriptions renew automatically on your billing date until you formally cancel with support. Deleting the app is like moving house without telling your internet provider to disconnect-the bills keep coming.

Waiting too long to request a refund

The 7-day refund window is strict. If you wait until day 8, Tunefab will not refund the charge, even if you cancel immediately after. Stopee advises you to request a refund or cancellation within the first 5 days of purchase if you are unsure about the software, especially given that Tunefab offers a free trial before you buy.

Not keeping your transaction ID or invoice email

Tunefab support will ask for your transaction ID, the email address used, the plan name, and the amount charged. If you delete your invoice email without saving the details, support will take longer to locate your account. Take screenshots of everything related to your purchase and store them in a folder.

Assuming live chat or phone support exists

Tunefab does not offer live chat or a Philippines-based phone line. Support is email-only, and response times vary based on queue volume and time zone differences. If you expect an instant response, you will be disappointed. Budget 2 to 3 business days for replies and plan your cancellation accordingly.

What to do after tunefab is cancelled

Once Tunefab support confirms your cancellation, your subscription is officially ended, but the process does not quite finish there. Stopee recommends you take these final steps to protect yourself.

1. Archive the cancellation confirmation email in a folder labelled "Cancelled Subscriptions" for your records.
2. Uninstall Tunefab from your computer if you no longer need the software.
3. Set a calendar reminder for 5 days after your next renewal date to verify that no charge appears on your statement.
4. If you requested a refund, check your bank statement 7 to 10 business days later to confirm the money has arrived.
5. If you discover an unwanted charge after the cancellation date, email support immediately with proof of cancellation and ask for a refund or chargeback assistance.

Checklist for cancelling tunefab without stress

Use this checklist to stay on track and ensure nothing falls through the cracks during your cancellation.

Tunefab cancellation contact and mailing address

If email support does not resolve your issue or you need to send a formal cancellation notice, use the details below. Stopee recommends starting with email (faster) and escalating to a formal letter only if support ignores your cancellation request for more than 5 business days.

Email support (primary method)

Email: support@tunefab.com

Expected response time: 48 to 72 hours (varies by time zone and queue volume)

What to include: Transaction ID, subscription plan name, email address, renewal amount, and a clear statement that you want to cancel effective immediately.

Formal mailing address (for escalation only)

FonePaw Technology Limited
Tsuen Wan, New Territories
Hong Kong

Send a formal cancellation letter to this address only if email support fails to respond or refuses to cancel after 5 business days. Use registered mail so you have proof of delivery.

Escalation if tunefab refuses to help

If Tunefab support ignores your cancellation request or refuses to stop charges after you have formally asked them to, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaints and Helpline. Stopee advises you to have the following ready:

• All emails between you and Tunefab support
• Screenshots of your transaction and charges
• A written summary of what happened and the date you requested cancellation
• Proof that further charges occurred after you asked to cancel

Contact the DTI at 1386 (hotline) or visit www.dti.gov.ph to file a complaint.

Your next move and final summary

Cancelling Tunefab does not have to be complicated once you understand the process. Gather your transaction details, email support with a clear request, and verify that charges stop after your renewal date. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their billing by breaking down the process into simple, actionable steps-and you can follow the same playbook to cancel Tunefab in a matter of days, not weeks.

If you are within 7 days of purchase, request a refund immediately. If you are past that window, focus on cancelling to prevent future charges. Either way, keep all email correspondence and set a reminder to check your bank statement after your next renewal date. Should Tunefab refuse to cooperate, the Consumer Act of the Philippines and the DTI are there to back you up. You have rights, and Stopee is here to make sure you use them.