Manage Venngage

How to cancel venngage and avoid hidden renewal charges in the philippines

What venngage is and why you might want to cancel

Venngage is a cloud-based design platform built for creating infographics, reports, presentations, and visual documents. The company operates from Toronto, Canada, and offers a freemium subscription model that charges automatic renewal fees unless you take action to stop them.

You may be considering cancellation for several reasons. Some users find they only need the free tier features. Others discover that premium export options cost more than they budgeted. Still others simply complete their project and no longer need the service. Whatever your situation, Stopee is here to guide you through the cancellation process so you stay in control of your payment.

The venngage subscription model explained

Venngage operates on automatic recurring payments. When you subscribe, your payment method gets charged automatically on your Subscription Billing Date unless you cancel before that renewal. The platform does not advertise a free trial period, which means paid features begin immediately after upgrade.

You have three places where you might have signed up: the Venngage website directly, Apple's App Store, or Google Play. Your cancellation method depends entirely on where you subscribed, and this is critical to get right. If you cancel in the wrong location, your subscription keeps renewing and charging your card.

Pricing tiers and what you are actually paying for

Venngage offers four subscription levels in the Philippines. Understanding what each tier includes helps you decide whether cancellation makes sense or if you can downgrade instead.

Most paying users subscribe for export options they cannot access on the free plan. The frustration many people express centres on timing: you complete your design, then discover you need to pay to download it. One reviewer on TrustPilot captured this clearly: "The experience was quick and easy, but they wait until you have what you want, then demand you pay for a full subscription if you want your finished product." This is by design-Venngage uses the free tier to hook users, then gates downloads behind payment.

Your consumer rights when cancelling venngage

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which grants you specific rights when dealing with recurring billing and subscription services.

What the consumer act of the philippines protects you from

Republic Act No. 7394 requires companies to obtain your clear, affirmative consent before charging your payment method. This means Venngage must make the renewal terms and conditions visible, easy to understand, and obtain your explicit agreement to recurring charges. Automatic renewal without clear disclosure is illegal under Philippine law.

You also have the right to cancel at any time without penalty. If Venngage refuses to cancel your subscription or continues charging you after cancellation, you can file a complaint with the National Bureau of Investigation's Anti-Cybercrime Group or escalate to the Department of Trade and Industry (DTI) in the Philippines. These agencies enforce consumer protection laws and investigate unfair business practices.

Your refund rights and billing date timing

Cancellation does not automatically entitle you to a refund for time already paid. Venngage's terms state that subscriptions renew automatically on each Subscription Billing Date. If you cancel one day after renewal, you have already been charged for the full month and have no legal basis for a refund under Philippine consumer law, unless the service was fraudulently marketed or failed to function as described.

Your best strategy is to cancel before your next Subscription Billing Date. If you cancel after being charged, contact Stopee or request a refund directly from Venngage, citing any service failure or misleading claims. Keep all receipts and email confirmations-these strengthen your case if you need to escalate to the DTI.

How to cancel venngage on the website

If you subscribed directly through Venngage.com using your card or payment method, you must cancel through the Venngage website dashboard.

Step-by-step cancellation process for website subscribers

1. Log in to your Venngage account at venngage.com using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Click your profile icon or initials at the top right of the screen.
   • This is usually a small circular avatar in the upper right corner.
3. From the dropdown menu, click "My Account" or "Account Settings."
   • You may see options for "Profile," "Billing," or "Subscription"-select the one that shows your current plan.
4. Look for a section labelled "Subscription," "Billing," or "Plans and Billing."
   • This section displays your current plan name, renewal date, and payment method.
5. Find and click the button that says "Cancel Subscription" or "Cancel Plan."
   • Do not click "Downgrade"-downgrade keeps you on a paid tier. You want "Cancel" to remove all recurring charges.
6. Venngage may ask you why you are cancelling. Select a reason from the dropdown list.
   • Your answer does not affect whether the cancellation goes through-it only helps Venngage collect feedback.
7. Review the cancellation summary. It will show your final billing date and confirm that no further charges will occur.
   • Take a screenshot of this confirmation page before moving forward.
8. Click "Confirm Cancellation" or "Yes, cancel my subscription" to finalize the request.
   • You will see a confirmation message on screen and receive a confirmation email within minutes.

Pro tip: Venngage sometimes offers a discount to keep you subscribed (a "save offer"). Ignore it unless the discount actually serves your needs. Your goal is cancellation, not a cheaper subscription.

What happens immediately after you cancel on the website

After you click the final confirmation button, your cancellation is complete. You will remain able to access your premium features until the end of your current billing period. On the day after your Subscription Billing Date passes, your account reverts to the free tier and premium exports stop working.

You should receive a confirmation email from Venngage showing your cancellation date and your access end date. If you do not receive this email within 15 minutes, check your spam folder or log back in to verify the cancellation went through.

How to cancel venngage through apple app store or google play

If you subscribed to Venngage through your phone using Apple's App Store or Google Play Store, you must cancel through that same app store, not through the Venngage website. This is a critical rule that many people miss, leading to unwanted charges.

Cancelling on apple's app store

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not use the Venngage app itself-you must go through the App Store.
2. Tap your profile picture or initials at the top right of the screen.
   • On Mac, this is in the top right corner of the App Store window.
3. Tap "Account" from the menu that appears.
   • This shows your signed-in Apple ID and subscription status.
4. Tap "Subscriptions" from the Account menu options.
   • You will see all your active and inactive subscriptions listed here.
5. Find "Venngage" in the list and tap on it.
   • If you do not see Venngage listed, your subscription may have already been cancelled or you subscribed via the website instead.
6. Tap "Cancel Subscription" or "Edit Subscription."
   • The button text varies depending on your iOS version.
7. Apple will show you a final summary with your renewal date and the date your access ends. Confirm the cancellation.
   • Take a screenshot of this confirmation.

Warning: Apple sometimes shows an "Offer" to reduce your subscription price or extend a free trial. Your goal is cancellation-decline any offer and continue to the cancellation confirmation.

Cancelling on google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not use the Venngage app-go directly to the Play Store.
2. Tap your profile icon at the top right of the Play Store home screen.
   • This is your Google account avatar.
3. Tap "Manage your subscriptions" or "Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Google account.
4. Tap on "Venngage" in the subscriptions list.
   • This opens your subscription details page for the Venngage app.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask for a reason-select any option that applies to you.
6. Review the cancellation summary, which shows when your paid access expires. Confirm the cancellation.
   • Screenshot this final confirmation page.
7. You will return to your subscriptions list and see "Cancelled" next to Venngage.
   • Your access continues until the current billing period ends, then reverts to free.

Pro tip: If you use Venngage on both the web and the app, you have two separate subscriptions. You must cancel both to stop all charges. Log in to the website and check your account settings-if you see an active paid plan there, you need to cancel it separately.

What happens after you cancel venngage

Cancellation feels final, but your relationship with the service continues until your paid access expires. Understanding what happens next keeps you from getting surprised or accidentally reactivating.

Your access after cancellation

Your paid plan remains active until the last day of your current billing period. If you cancelled on day 5 of a 30-day month, you can still access premium features for 25 more days. This is built-in protection-you do not lose access instantly, and you continue to own the designs you created while paying.

Export all your designs before this final date ends. After your billing period expires, your account downgrades to the free tier automatically. Any designs using premium elements (like certain icons or fonts) may not display or export correctly once your premium access ends.

Protecting your designs before the downgrade

Take these steps before your paid access expires:

• Download all finished designs as PNG, PDF, or PowerPoint files (depending on your plan) and save them to your computer.
• Export any presentations or reports you created while paying.
• Take screenshots of complex designs as backup images.
• Check whether you need any vector files or source files-download these before you lose paid export options.
• Delete any designs you no longer need so your free account does not get cluttered.

Venngage does not delete your account or designs after cancellation. You can log back in to the free tier and access everything you created-you simply cannot export with premium options or use premium elements to create new designs.

What if you want to reactivate your subscription later

If you cancelled and now need Venngage again, you can resubscribe at any time. Venngage does not penalize you for cancelling. You will be charged at the regular monthly rate (no special welcome-back discount is guaranteed). If you cancelled through the App Store or Google Play, you must resubscribe through the same platform.

Common mistakes people make when cancelling venngage

Many people feel frustrated when they think they cancelled but charges keep appearing on their card. These mistakes are avoidable if you know where the traps are.

Mistake 1: cancelling in the wrong place

This is the biggest source of failed cancellations. If you subscribed through the App Store, cancelling on the Venngage website does nothing. Your subscription remains active on the App Store and keeps charging. The platform does not sync these cancellations-you must cancel where you signed up. Stopee has seen this trap catch hundreds of people. Always confirm which platform holds your subscription before you start the cancellation process.

Mistake 2: confusing "downgrade" with "cancel"

Downgrading moves you from Premium to Free or from Business to Premium. It keeps you paying a lower amount. Cancelling removes all recurring charges. If you see a "Downgrade" button but no "Cancel" button, look for an additional option labelled "Cancel subscription" or "Remove all plans." Do not click downgrade unless you actually want to stay on a lower tier.

Mistake 3: cancelling too late in your billing cycle

If your Subscription Billing Date is the 15th of each month and you cancel on the 14th, you get charged on the 15th because the renewal already triggered. You have 24 hours before your billing date to cancel and avoid the next charge. Mark your renewal date on a calendar and set a reminder for the day before. This prevents last-minute panic.

Mistake 4: not screenshotting the confirmation

If Venngage charges you again after you cancelled and you have no proof that the cancellation went through, the company will ask you to prove it. A screenshot of the cancellation confirmation page becomes your evidence. Without it, disputes are harder to win. Stopee recommends taking screenshots of the confirmation page and also saving the confirmation email Venngage sends you.

Mistake 5: not checking for tied payment methods or accounts

If you use the same card or Google account for multiple services, a failed charge from Venngage might bounce off your card if you have insufficient funds. This does not cancel the subscription-it just delays the next charge attempt. Your account stays active. Log in 48 hours after cancellation to confirm the account shows "Cancelled" or "Free plan." Do not assume silence means success.

How to get a refund if venngage charged you after cancellation

If you cancelled but a charge still appeared on your card, you have options. How you proceed depends on whether the charge was recent or if Venngage is continuing to bill you repeatedly.

First step: verify your cancellation status

1. Log in to your Venngage account at venngage.com.
   • Check your subscription section to see if it shows "Active" or "Cancelled."
2. If the account shows "Active," your cancellation did not go through. Repeat the cancellation steps immediately.
   • You may need to cancel on a different platform if you subscribed through an app store.
3. If the account shows "Cancelled" but you were charged after the cancellation date, contact Venngage support directly.
   • Use the contact form on Venngage.com or reply to a confirmation email you received from Venngage.

Requesting a refund from venngage

Contact Venngage support with these details:

• Your account email address.
• The date you cancelled your subscription.
• A screenshot of your cancellation confirmation.
• The date the unauthorized charge appeared on your card.
• Your request for a refund of that charge.
• A copy of your bank statement showing the charge.

Venngage typically responds within 5 business days. If the charge was truly made after cancellation, the company will issue a refund. If they refuse, escalate the case.

Escalating the dispute if venngage refuses to refund

File a complaint with your credit card company or bank. Inform them that you cancelled the subscription and Venngage charged you after the cancellation. Provide your cancellation confirmation screenshot and any email responses from Venngage. Your bank can dispute the charge and recover the money directly.

Additionally, file a complaint with the Department of Trade and Industry (DTI) in the Philippines if Venngage continues to charge you without authorization. Provide proof of cancellation and all unauthorized charges. The DTI can investigate and hold Venngage accountable under the Consumer Act of the Philippines.

Pro tip: Stopee has tracked refund cases where consumers provided clear documentation of cancellation and authorization violations. Most refunds are processed within 30 days of a valid complaint. Keep all communications and screenshots organized in one folder for fast reference if you need to escalate.

Before and after cancellation checklist

Use this checklist to ensure you do not miss any critical steps before or after you cancel.

Contact information and escalation

If you cannot resolve your cancellation issue directly with Venngage, use these resources to escalate your complaint in the Philippines.

Venngage headquarters and support

Venngage's company address is 1140 Dovercourt Rd, Toronto, Ontario M6H 2X9, Canada. The company does not operate a public office in the Philippines. For support, contact Venngage through its website contact form or support email. Response times typically range from 24 to 48 hours.

Consumer protection resources in the philippines

If Venngage refuses to address your cancellation or refund issue, file a complaint with these authorities:

• Department of Trade and Industry (DTI) Consumer Assistance Bureau: You can file a complaint online at the DTI website or visit your local DTI office. Include proof of cancellation, billing records, and all unauthorized charges.
• National Bureau of Investigation Anti-Cybercrime Group: If Venngage's billing practices involve fraudulent or deceptive online conduct, you can file a report through their website or in person at their Manila office.
• Your credit card company or bank: Dispute unauthorized charges directly through your financial institution's fraud department.

Conclusion: take control of your venngage subscription today

Cancelling Venngage is straightforward once you know where to cancel and what to watch for. The biggest risk is cancelling in the wrong location or missing your renewal date. By following the step-by-step instructions in this guide, screenshotting your confirmation, and verifying your cancellation within 48 hours, you protect yourself from unwanted charges.

You have consumer rights under the Consumer Act of the Philippines, and Stopee is here to ensure you understand and exercise them. If Venngage continues to charge you after cancellation, the DTI and your bank have tools to recover that money. Document everything, stay calm, and follow the escalation process if you need to. Stopee has helped thousands of consumers cancel unwanted subscriptions and resolve billing disputes-you are not alone in this process.

Take action today: log in, note your billing date, export your designs, and cancel through the correct platform. Your cancellation confirmation is your proof. Stopee empowers you to stop paying for services you no longer use, and this guide shows you exactly how.