Manage Viblo.Ai

How to cancel viblo.ai and stop recurring charges in the philippines

Understanding what viblo.ai is and why you might want to cancel

Viblo.ai is a subscription-based AI video creation platform that lets you generate short videos automatically. The billing entity is Viblo AI LLC, registered in Sheridan, Wyoming, United States, and your charges process through Stripe on a recurring monthly, quarterly, or annual basis depending on your chosen plan.

The subscription trap many users miss

Here's what catches most new users off guard: Viblo.ai offers a 7-day free trial when you sign up. Once that trial expires, your paid subscription begins automatically unless you cancel before the trial ends. Many subscribers discover their first charge weeks later and feel blindsided because the free trial ending happened without a reminder.

The platform does not require a minimum contract length, but your plan auto-renews every month, quarter, or year based on whichever billing cycle you selected at signup. Once a payment processes, Viblo.ai treats it as non-refundable, which is why timing your cancellation correctly matters enormously.

What features you're actually paying for

Viblo.ai's paid plans are tiered by video output limits and monthly credits. The Starter plan includes 30 short videos per month and 200 credits. The Creator plan bumps that to 90 videos monthly with 500 credits. The Business plan goes to 200 videos per month and 1,200 credits.

Beyond output limits, you gain access to AI voice generation, automatic captions and subtitles, viral short-form templates, and advanced video generation modes. Essentially, you're paying for how many AI-powered videos you can create each month and how many processing credits you have available.

Viblo.ai pricing in philippine pesos and local currency considerations

Viblo.ai charges in US dollars on their website, but as a Philippines-based user, your bank converts those amounts to Philippine pesos at the time of transaction. Below is a pricing breakdown using a conversion rate of approximately 1 USD = ₱56 PHP.

Important: Your actual PHP amount may vary based on your bank's foreign exchange rate and any international transaction fees they apply. Check your most recent card statement to see the exact PHP charge.

Your rights as a consumer in the philippines and why they matter

The Philippines enforces consumer protection through the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights when you subscribe to services like Viblo.ai.

What the consumer act of the philippines protects you against

Under Republic Act No. 7394, you have the right to accurate and truthful information about any service you purchase. This means Viblo.ai must clearly disclose that the free trial auto-converts to a paid subscription. You also have the right to cancel the service and have charges stop immediately upon cancellation.

If Viblo.ai charges you after you've submitted a valid cancellation request, you can escalate this to the Department of Trade and Industry (DTI), which enforces consumer law in the Philippines. The DTI can compel refunds and take action against unfair billing practices.

Additionally, if you discover unauthorized charges or can prove that the cancellation process was deliberately obscured, you have grounds to dispute those charges through your bank's chargeback process. Your credit card company in the Philippines can reverse fraudulent or wrongly processed transactions if you file a formal dispute within the card's statement cycle.

When to escalate to the DTI

If Viblo.ai refuses to cancel your subscription after you've submitted a cancellation request, or if charges continue after cancellation, document everything and file a complaint with the Department of Trade and Industry (DTI). Include your cancellation request date, confirmation screenshots, and all transaction records. The DTI takes these complaints seriously and can force the company to refund you.

How to cancel viblo.ai step by step

Cancelling Viblo.ai takes only a few minutes if you know where to look. The platform offers one primary cancellation method through your account dashboard.

Cancelling through your viblo.ai account dashboard

The official and fastest route to cancellation is through your online account. Follow these steps exactly:

1. Open your web browser and go to viblo.ai
2. Click the login button and enter your email address and password
3. Once logged in, look for your account menu (usually a profile icon or "Account" link in the top right corner)
4. Navigate to Account Settings or Subscription Settings
5. Find the option labeled Cancel Subscription or Manage Billing
6. Click to cancel and confirm your cancellation when prompted
   • Viblo.ai may ask you why you're cancelling (optional feedback)
   • You may receive a retention offer; decline it if you're certain you want to cancel
7. Take a screenshot of the cancellation confirmation page showing the date and time
8. Check your email immediately for a cancellation confirmation message

Pro tip: Cancellation is effective immediately, meaning you lose access to premium features right away, but your next recurring charge will not post. If you're mid-cycle, you do not receive a prorated refund for unused days.

Contacting support if the dashboard button is missing

If you log in and cannot find a cancellation option, contact Viblo.ai support directly:

1. Email support@viblo.ai with your full name and the email address tied to your account
2. Write: "I request to cancel my subscription effective immediately. Please confirm cancellation in writing."
3. Expect a response within 24 to 48 business hours
4. Keep the email thread and any confirmation they send
   • This becomes your proof of cancellation if charges continue
   • Forward this to your bank if you need to dispute a charge

Warning: Viblo.ai does not offer phone support or live chat for customers in the Philippines. Email is your only direct contact method, so always keep copies of your correspondence.

What happens after you cancel viblo.ai

Cancellation brings both immediate and delayed effects, and understanding them prevents confusion.

Immediate effects of cancellation

The moment your cancellation processes, you lose the ability to create new videos using Viblo.ai's AI tools. Any previously created videos remain yours and stay accessible for download, but you cannot generate fresh content until you resubscribe.

Your account remains open for 30 days so you can download any remaining assets. After that, Viblo.ai may delete your project files, so act fast if there's anything you need to save.

Billing and refund timeline

Once cancelled, no further charges appear on your account. If you cancelled before your billing date, that date passes with no charge. If your cancellation occurs after a charge has already posted, that charge is final and non-refundable under Viblo.ai's policy.

Important: Check your next billing date before you cancel. If today is the 25th and your renewal is the 28th, wait until the 28th passes and then cancel. This prevents accidental charges and avoids disputes later.

Refund policy and what to do if you're charged after cancelling

Viblo.ai's stated position is that all processed charges are non-refundable, regardless of when you cancel. This applies even if you cancel the same day you were charged.

When you have grounds for a refund

You have legitimate refund grounds in these scenarios:

• You cancelled before your billing date, yet a charge still posted
• You received a cancellation confirmation, but the company charged you again
• The free trial auto-renewed without explicit reminder (ambiguous disclosure under the Consumer Act)
• You cancelled via email with written confirmation, and the company ignored it

In any of these cases, Stopee recommends you start with a polite written request to Viblo.ai support. Include your cancellation confirmation date, the charge date, and request a refund. Give them 5 business days to respond.

Escalating a charge dispute

If Viblo.ai refuses to refund you or ignores your request, take these steps:

1. Contact your bank or credit card company immediately
2. Request a chargeback or dispute for the unwanted charge
3. Provide your bank with:
   • A copy of your cancellation confirmation email
   • Screenshots of the charge on your statement
   • The dates you cancelled and the date you were charged
   • Your email to Viblo.ai support requesting a refund
4. Your bank investigates and typically reverses the charge within 7 to 30 days
5. If your bank sides with you, Viblo.ai receives a dispute notice and may permanently close your account

Additionally, file a formal complaint with the Department of Trade and Industry (DTI). Stopee has seen the DTI successfully recover funds for consumers in your situation, especially when the company cannot prove you agreed to recurring charges after cancellation.

Common mistakes that cost you money

Cancelling Viblo.ai sounds simple, but small missteps create big headaches. You deserve to know where people go wrong so you avoid the same traps.

Mistake 1: waiting until the day of your billing date

If your renewal is set for the 15th and you try to cancel on the 15th, you may be too late. Many subscription platforms process charges at midnight or during early morning hours. If you're in the Philippines and Viblo.ai's servers are in the US, time zone differences matter. Cancel at least 2 to 3 days before your billing date to guarantee safety.

Mistake 2: assuming an email counts as official cancellation

Emailing support to cancel is valid, but it's slower and riskier than using the dashboard. Always use the dashboard cancellation button first. Reserve email cancellation only if the dashboard button fails. If you do email, use the phrase "Please confirm cancellation in writing" so you have proof.

Mistake 3: not checking your next billing date beforehand

Before you cancel, log into your account and find your next scheduled charge date. Write it down. This single check prevents you from cancelling too early or too late. Stopee recommends taking a screenshot of this information to protect yourself.

Mistake 4: cancelling without downloading your videos first

Once your account deactivates, you may lose access to download your projects. Save everything important before you hit cancel. There's no recovery period if files disappear.

Mistake 5: not keeping cancellation confirmation

After you cancel via the dashboard, you receive a confirmation screen and an email. Do not delete these. Save them as PDFs or screenshots. If a charge appears later, this confirmation is your proof that you cancelled on time.

Checklist: before and after you cancel viblo.ai

Use this checklist to stay organized and protect yourself:

Alternative AI video tools to consider instead of viblo.ai

After you cancel Viblo.ai, you may want to explore similar services at comparable price points. Here are your main options in the Philippines market:

Each tool has different strengths. If Viblo.ai felt too expensive or limited, Canva Pro or HeyGen offer lower-cost entry points. If you need professional quality, Synthesia justifies its higher price.

Your rights and how stopee can help you stay protected

Cancelling a subscription should be straightforward, but companies sometimes make it deliberately difficult. You have legal rights in the Philippines, and Stopee exists to help you understand and enforce them.

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any service, receive clear refund terms upfront, and escalate disputes to the Department of Trade and Industry if a company ignores your requests. Stopee empowers you to assert these rights with confidence.

If Viblo.ai charges you after you cancel, or if the cancellation process feels rigged, Stopee has helped thousands of consumers in your exact situation. We provide step-by-step guidance on how to dispute charges, contact regulators, and recover your money through your bank or the DTI.

Contact information for viblo.ai and regulatory escalation

Keep these addresses and contacts on file in case you need to escalate your cancellation or dispute:

Viblo.ai billing and support

Billing entity: Viblo AI LLC, Sheridan, Wyoming, United States

Support email: support@viblo.ai (response time: 24-48 business hours)

Website: viblo.ai

Operational address: AP Consulting Pty Ltd, Narre Warren, Australia (listed under support, but billing queries go to the Wyoming address)

Consumer protection in the philippines

Department of Trade and Industry (DTI): The regulatory body that enforces the Consumer Act of the Philippines. File complaints at www.dti.gov.ph if Viblo.ai refuses to honour cancellations or refunds.

Your bank's dispute department: If you've been wrongly charged, contact your bank or credit card company and request a chargeback. Provide your cancellation confirmation and charge dates.

Summary: take control of your viblo.ai subscription today

Cancelling Viblo.ai protects your money and takes less than 5 minutes. Log into your account, navigate to subscription settings, click cancel, and save your confirmation. If the dashboard button doesn't work, email support@viblo.ai with a clear cancellation request. Monitor your card statement for 7 days to ensure no further charges post.

You have legal protections under Philippine consumer law, and your bank has your back if Viblo.ai fails to honour your cancellation. Stopee has documented hundreds of cancellations just like yours, and every customer who took action saved money and regained control.

Start your cancellation today. Your next billing date is coming, and waiting puts you at risk of an unwanted charge. Stopee has helped thousands of consumers cancel subscriptions like Viblo.ai and recover disputed charges-you're not alone in this process.