Manage Vivacut

How to cancel vivacut and stop charges in the philippines

Understanding vivacut and why you might need to cancel

Vivacut is a mobile video editing app that operates on a subscription model, offering premium features through recurring billing plans. The service is available through the official Vivacut website and major app stores, and it uses an auto-renewal system that continues charging you unless you actively cancel before your billing cycle ends. If you subscribed in the Philippines, you are likely seeing charges in foreign currency that convert to Philippine pesos, and navigating the cancellation process can feel frustrating when you do not know which platform holds your active subscription.

The core issue many Filipino users face is simple but critical: deleting the Vivacut app does not stop your charges. Your subscription remains active and will renew automatically until you cancel it through the exact platform where you originally signed up. Stopee exists to help you navigate this exact situation with clarity and confidence.

What vivacut actually charges you for

When you subscribe to Vivacut, you are paying for access to premium video editing tools, advanced effects, and professional-grade features that go beyond the free version. The platform currently charges two main recurring rates: ₱564 per month (approximately $9.99 USD) or ₱2,824 per year (approximately $49.99 USD) for full access to all premium editing capabilities.

Many users make the critical mistake of assuming that uninstalling the app cancels their subscription. This is false. Your billing continues independently from the app on your phone because the subscription lives in your account, not on your device. The moment your free trial or current billing cycle ends, the next charge automatically processes unless you have actively cancelled your renewal.

How the subscription model works in the philippines

Vivacut uses auto-renewal billing, meaning your subscription automatically extends at the end of each billing period unless you cancel at least 24 hours before renewal. According to Vivacut's terms, there is no cancellation fee and no mandatory commitment period, which means you can cancel after your first month if you choose to. However, this flexibility only works in your favour if you cancel proactively.

In the Philippines, pricing typically displays in US dollars but converts to pesos through your payment method or bank. The company does not offer a local phone line, local branch, or local customer service hours. Your primary support channel is email at support@vivacut.com and the FAQ page at vivacut.com/faq. This limited support infrastructure is why having a clear cancellation process is essential.

Your rights as a consumer in the philippines

As a Filipino consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honour your cancellation requests and prohibits deceptive billing practices. This law gives you the right to cancel a subscription and, in certain circumstances, request a refund if the company fails to honour your cancellation or continues charging you after you have cancelled.

If Vivacut ignores your cancellation request or continues billing you after you have cancelled, you can escalate your complaint to the Department of Trade and Industry (DTI) or file a case with the National Cybercrime Crime Prevention Center (NCPCC) if fraud is involved. Stopee recommends documenting every cancellation attempt, including screenshots of confirmation pages and copies of any support emails you send, because this evidence is your leverage if a dispute arises.

Protection against unwanted charges under philippine law

The Consumer Act explicitly prohibits companies from charging you without clear consent and requires them to provide transparent billing terms. If Vivacut charges you after you have cancelled, or if you cancelled but the charge still processed due to a system error, you have the right to demand a refund. The burden falls on Vivacut to prove they honoured your cancellation, not on you to prove you cancelled.

This is why Stopee emphasises the importance of saving proof. A screenshot of your cancellation confirmation, combined with your cancelled subscription status in your account, creates a strong foundation if you ever need to dispute a charge with your bank or escalate to the DTI.

Cancellation methods: where to cancel based on where you subscribed

Your cancellation method depends entirely on where you originally set up your subscription. Cancelling in the wrong place will leave your active subscription untouched, and the charges will continue. Before you cancel, identify which platform currently holds your billing information by checking your most recent receipt or payment notification.

Cancel through the vivacut website if you subscribed directly

If you subscribed to Vivacut through the official website (vivacut.com), you must cancel from within your Vivacut account. Deleting the app or cancelling elsewhere will not stop website-based charges.

1. Open vivacut.com and sign in with your account email and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings or profile menu, usually found in the top right corner of the website
3. Look for a "Subscription", "Billing", or "Plans" section within your account dashboard
4. Select your active subscription plan and look for a "Cancel Subscription" or "Manage Subscription" button
5. Follow the on-screen prompts and confirm your cancellation
   • Vivacut may offer a discount or pause option; skip these if you truly want to cancel
6. Wait for a confirmation message on screen, then check your email for a cancellation confirmation email
   • Pro tip: Take a screenshot of the final confirmation page immediately, even if you receive an email
7. Verify your subscription status has changed to "Cancelled" or "Inactive" on your account page within 24 hours

Warning: If the website does not show a clear cancellation option, contact support at support@vivacut.com with your account email, order ID, and current billing date. Include a screenshot of your subscription page and request written confirmation that your subscription has been cancelled.

Cancel through the apple app store if you subscribed on iPhone or iPad

If you subscribed to Vivacut through the Apple App Store on an iPhone, iPad, or Mac, your billing is managed by Apple, not Vivacut. You must cancel through the App Store to stop charges, because cancelling the app or your Vivacut account will not affect your App Store subscription.

1. Open the Apple App Store on your iPhone, iPad, or visit appleid.apple.com on a web browser
2. Tap or click your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find "Vivacut" in your active subscriptions list
5. Tap or click "Vivacut" to open your subscription details
6. Tap or click "Cancel Subscription" or "Edit Subscription"
7. Confirm your cancellation when prompted
   • Apple will ask you why you are cancelling; your answer does not affect the cancellation
8. Check that your subscription status now shows "Expires on [date]" rather than "Renews on [date]"
   • Pro tip: Screenshot this status immediately for your records

Warning: If Vivacut charges you again after you have cancelled through the App Store, contact Apple Support immediately at support.apple.com. Apple has processed billions of subscriptions and enforces strict refund policies for unauthorized renewals.

Cancel through google play if you subscribed on android

If you set up your Vivacut subscription through Google Play on an Android device, Google manages your billing, not Vivacut. Cancelling inside the Vivacut app will not stop your Google Play charges.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner and select "Manage subscriptions"
3. Find and tap "Vivacut" in your subscriptions list
4. Tap "Cancel subscription" on the subscription details page
5. Select a reason for cancellation (if prompted) and tap "Cancel subscription" again to confirm
   • Your reason has no impact on whether the cancellation is processed
6. Verify that your subscription status now reads "Cancelled" and shows an expiration date
   • Pro tip: Take a screenshot immediately to document the cancellation
7. Check your Google Play billing settings or email within 24 hours to confirm the cancellation took effect

Warning: If Google Play continues charging you after cancellation, or if the cancellation does not appear to have taken effect, contact Google Play Support at support.google.com. Google will process refunds for unauthorized charges within a certain window, but you must escalate quickly.

Timeline and when charges stop after cancellation

Understanding when your charges actually stop is critical because cancellation does not mean immediate access loss or charge cessation. Stopee advises you to know exactly what happens in the hours and days after you cancel.

What happens immediately after you cancel

When you successfully cancel your Vivacut subscription, your account typically enters a "cancelled" status immediately, though you may retain access to premium features until the end of your current billing cycle. For example, if you subscribed on the 15th of the month and your next renewal is the 15th of the following month, cancelling on the 20th usually means you keep full access until day 15, then your access downgrades to the free version.

Your next charge will not process on the renewal date because the subscription is now inactive. However, if your cancellation occurs within 24 hours of your renewal date, there is a small window where the system may still process the charge. This is why Stopee recommends cancelling well before your billing date, ideally at least 48 hours in advance.

If you are charged after cancelling

If you receive a charge from Vivacut, Apple, or Google Play after you have cancelled, this is an error that must be reversed. Your first step is to contact the billing platform that processed the charge (Vivacut directly, Apple, or Google) with proof of your cancellation. Provide a screenshot showing your cancelled subscription status and the date you cancelled.

Most legitimate companies process refunds within 5 to 10 business days if you request them within 30 days of the unwanted charge. If the platform refuses your refund request, you can dispute the charge through your bank or credit card company, citing unauthorized billing after cancellation.

Refunds and getting your money back

Vivacut's standard policy does not automatically issue refunds for cancellation, even if you cancel immediately after subscribing. However, Philippine consumer law gives you the right to a refund in specific situations, and Stopee recommends pursuing this if you qualify.

When you can request a refund

You have the strongest case for a refund if any of these apply: you cancelled within the first 14 days of a new subscription (consumer protections sometimes allow this window), the company charged you after you cancelled, you cancelled but the subscription did not actually terminate, or the service was not delivered as advertised. If any of these circumstances apply, contact Vivacut at support@vivacut.com or file a complaint with the DTI, which often pressures companies to refund when consumer law has been violated.

If you subscribed through Apple or Google, you can also request a refund directly from them, even if Vivacut refuses. Apple and Google have refund policies that cover unwanted charges and non-performance, and they often approve refunds when you cite the Consumer Act of the Philippines.

How to request a refund from vivacut

Send an email to support@vivacut.com with the subject line "Refund Request" and include your account email, order ID, the date you subscribed, the date you cancelled, and a clear explanation of why you deserve a refund. Attach screenshots of your cancellation confirmation and any charge that should not have occurred. Keep your tone professional and reference the Consumer Act of the Philippines if the company breached its obligation to honour your cancellation.

Allow 7 to 10 business days for a response. If Vivacut refuses or does not reply, escalate to the DTI by filing a complaint at your local DTI office or through the DTI's online complaint portal at dti.gov.ph. Document every interaction, including the date and time of your email and any response you receive.

Common mistakes that prevent cancellation

Cancellation frustration is real, and most of it comes from preventable mistakes. Stopee has seen countless users cancel in the wrong place, miss the confirmation, or forget to verify that the cancellation actually took effect.

Mistake one: cancelling in the wrong place

The single most common mistake is cancelling on one platform while your active billing sits elsewhere. If you subscribed through Google Play but cancel inside the Vivacut app, your Google Play subscription remains untouched and continues to charge. Always verify where your billing originates before you cancel. Check your most recent charge notification or receipt to confirm the payment source: Vivacut.com, Apple, or Google.

Mistake two: ignoring the 24-hour rule

Vivacut's terms require you to cancel at least 24 hours before your renewal date. If you cancel within 24 hours of renewal, the system may still process your final charge. Cancel early, not at the last minute. Mark your renewal date on your calendar and set a reminder for two days before so you cancel with a comfortable buffer.

Mistake three: not saving proof of cancellation

If you do not screenshot your cancellation confirmation, you have no evidence that you cancelled if a dispute arises. Take a screenshot of the final confirmation page, save any confirmation emails, and verify within 24 hours that your subscription status has changed to "Cancelled" or "Inactive" in your account.

Mistake four: assuming the app deletion cancels the subscription

Deleting Vivacut from your phone is not a cancellation. Your subscription lives in your account and continues to renew automatically until you formally cancel it through the billing platform. The app is merely an interface to your subscription; removing it does nothing to stop charges.

What happens to your data and projects after cancellation

After you cancel, you lose access to premium editing tools and effects, but Vivacut does not clearly state what happens to your project files and saved content. Stopee recommends saving or exporting any important video projects before you cancel, because premium-only export formats and cloud storage may become unavailable once your subscription ends.

Log in to your Vivacut account one final time before cancelling and download or export any projects you want to keep. Use a standard format like MP4 that does not require a premium subscription to play. After cancellation, your free account may have limited cloud storage or may not preserve all your past projects, so act now rather than relying on them being available later.

Checklist to cancel vivacut safely and completely

Pricing comparison and what you might pay

Understanding Vivacut's pricing helps you decide whether cancellation is right for you or whether an alternative plan might save money. Here is what Vivacut currently charges in the Philippines.

If you committed to the annual plan but no longer need Vivacut, cancelling immediately and requesting a refund is often better than continuing to pay monthly rates. Annual plans lock you in at a lower rate, but the total annual outlay is still substantial, making early cancellation worth exploring if your needs have changed.

How stopee helps you cancel with confidence

Cancelling a subscription might seem simple, but the reality is that many companies-including video editing platforms-make the process deliberately difficult to prevent cancellations. Stopee exists to cut through this friction. Our mission is to empower consumers in the Philippines by providing clear, step-by-step cancellation guides that anticipate common pitfalls and give you the tools to protect yourself.

When you follow the process outlined here, you are not just cancelling a subscription; you are exercising your consumer rights under Philippine law. Every screenshot you save, every email you send, and every confirmation you verify is protecting your account and your wallet from unwanted charges. Stopee has helped thousands of consumers cancel Vivacut and other subscriptions without falling victim to hidden charges or system failures.

If you encounter resistance from Vivacut or if charges continue after you have cancelled, Stopee recommends escalating to the Department of Trade and Industry (DTI) with your documented evidence. The DTI treats subscription fraud seriously, and your complaint becomes leverage for a refund.

Contact vivacut for support or cancellation verification

If you need additional help, cannot locate your subscription, or want to verify that your cancellation was processed, contact Vivacut directly using the details below.

When you contact support, always include your account email, order ID, and billing date. Keep your message brief and professional, and ask for written confirmation that your cancellation has been processed. If support does not respond within 7 business days, escalate to the DTI or your payment provider.

Cancelling Vivacut does not have to be complicated. By following the steps in this guide, saving your proof, and knowing your rights under the Consumer Act of the Philippines, you take control of your billing and protect yourself from unexpected charges. Stopee has built this guide to be your trusted resource, and thousands of Filipino consumers have used it to cancel with confidence and recover refunds when companies failed to honour their cancellations.