Manage Vllo

How to cancel vllo and stop paying for mobile video editing in the philippines

What vllo is and why you might want to cancel

Vllo is a mobile video editing app developed by Vimosoft, a South Korean company based in Anyang-si, Gyeonggi-do. The app works as a freemium service in the Philippines, meaning you can download it free and use basic editing tools, then pay for Premium to unlock advanced features like extra effects, transitions, overlays, and export options.

The app handles subscriptions through the Apple App Store or Google Play, not through a standalone website. That means when you pay, the charge goes through your Apple or Google account first, and Vllo receives the payment afterward. This setup creates a common cancellation trap: many Filipino users assume they can cancel inside the Vllo app itself, then discover the subscription is still active because the app does not control billing.

Who pays for vllo and how much it costs

Vllo Premium targets content creators who want professional mobile video editing without desktop software. You are paying for editing capabilities, not cloud storage or team collaboration tools. The pricing in the Philippines is straightforward and shown in Philippine pesos (PHP) through your app store, which removes currency conversion headaches.

Here is what you would pay if you subscribe:

If you only use the app occasionally for quick trimming or simple social media clips, the free version often does the job. The Premium tier makes sense if you edit multiple videos per week and need professional filters or advanced transitions.

When you should cancel vllo

You might cancel Vllo for several practical reasons. Perhaps you switched to desktop editing software like CapCut or Adobe Premiere Rush. Maybe you tried Premium during the free trial but decided the features were not worth the recurring charge. Or you simply stopped editing videos altogether and want to stop the monthly drain from your Apple or Google account.

The sooner you cancel, the more PHP you save. If you have a monthly subscription at ₱149.00 and cancel today instead of next month, you avoid one full charge. Stopee helps thousands of Filipino consumers reclaim control of their subscriptions, and the cancellation process for Vllo is one of the most straightforward when you follow the correct path.

How to cancel vllo before you get billed again

Cancellation works differently depending on whether you subscribed through an iPhone, iPad, or Android device, because Apple and Google manage the billing separately.

Cancel vllo on iPhone or iPad through apple app store

If you bought your Vllo Premium subscription on an Apple device, you must cancel through Apple Settings, not inside the Vllo app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not logged into your Apple account. Sign in first.
3. Tap Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Look for Vllo in the list and tap it.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. Read the message carefully - Apple often mentions the cancellation date and whether you lose access immediately or at the end of your paid period.
6. Tap Confirm (or the red button Apple shows).
   • This is the final step. Once you confirm, the subscription stops renewing.

Pro tip: Take a screenshot immediately after cancellation. Apple shows your access end date on that confirmation screen. Save this image because it proves you cancelled on time if a dispute arises later.

Warning: If you cancel on the last day of your billing cycle, you may still be charged for one more cycle because Apple sometimes processes the renewal charge a few hours before you cancel. Always cancel at least 24 hours before your renewal date to be safe.

Cancel vllo on android through google play

Android users manage subscriptions through the Google Play Store app or the Play Store website. The app path is faster, but the website method works if your Google Play app is not responding.

Using the Google Play app (fastest method):

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Tap Payments and subscriptions.
   • You may see a loading screen for a moment.
4. Tap Subscriptions.
   • This displays all your active subscriptions.
5. Find Vllo and tap it.
6. Tap Cancel subscription.
   • Google may ask why you are cancelling. You can skip this or tell them why (optional).
7. Tap Yes, cancel.
   • Google will confirm the cancellation date. This is your proof - screenshot it now.

Using the Google Play website (alternative method):

1. Go to play.google.com on your computer or phone browser.
2. Sign in with the same Google account linked to your Android device.
3. Click the profile icon in the top right corner.
4. Select Payments and subscriptions.
5. Click Subscriptions.
6. Click Vllo.
7. Click Cancel subscription and confirm.
   • You will see a confirmation page with your cancellation date.

Pro tip: Google processes cancellations faster than Apple. Most Android users see the subscription removed from their active list within minutes.

What happens after you cancel vllo

Cancellation does not happen instantly. You keep your Premium access until the end of your current billing cycle, then the app reverts to the free version automatically.

Your access timeline after cancellation

Here is what to expect in the days and weeks following your cancellation:

• Hours 1-12: Your subscription status updates in Apple Settings or Google Play. The word "Active" or a renewal date may disappear from the app store listing.
• Days 1-7: You retain full Premium access. Vllo does not cut off features the moment you cancel. You can still use advanced editing tools, effects, and exports until your paid period ends.
• Final day of your billing cycle: Your access reverts to the free version at midnight (or your timezone equivalent). You lose access to Premium features.
• After access ends: Any projects you saved locally on your phone stay on your device, but you cannot use Premium editing tools. You can still export videos using free features.

The key point: cancellation stops future charges, but does not delete your work or lock you out immediately. You have the full remainder of your paid period to export any important videos or projects.

How to save your work before premium ends

Once Premium access ends, you can still view and share projects you created, but you cannot edit them using Premium features you used to build them.

1. Open Vllo and navigate to any project you want to keep.
2. Export the finished video to your phone gallery while you still have Premium access.
   • Use the highest quality export option available. This is your final chance to capture the Premium quality.
3. Double-check that the exported video appears in your phone's photo library or camera roll.
4. If you have cloud storage (Google Photos, OneDrive, iCloud), back up these videos now.

Warning: Do not rely on Vllo to store your finished videos long-term. Once your Premium expires, the app may purge older projects. Export everything valuable to your phone first.

Your right to a refund under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you if Vllo or Apple/Google charges you unfairly. You have legal grounds to request a refund in specific situations.

When you can request a refund

You are entitled to refund protection if:

• You were charged after you cancelled, even though you followed all cancellation steps correctly.
• You were charged during the 3-day free trial on the annual plan, which should never happen.
• You did not authorize the charge - for example, a family member or someone with access to your device signed you up without consent.
• The subscription was charged as a different amount than advertised (e.g., you were promised ₱149.00 monthly but charged ₱200.00).
• You cancelled within a reasonable timeframe and the system failed to process it before the next billing cycle.

Philippine consumer law requires merchants to honor cancellations made in good faith. Stopee advocates regularly help Filipino consumers cite this law when companies refuse to refund erroneous charges.

How to request a refund step by step

1. Gather your evidence.
   • Screenshot of your cancellation confirmation from Apple or Google.
   • Screenshot of your payment receipt showing the charge date and amount.
   • Screenshot of your renewal date (from before you cancelled).
   • Your email account statement or phone bill showing the charge.
2. Contact Apple or Google first, since they processed the payment.
   • Apple: Go to reportaproblem.apple.com, select the Vllo charge, and request a refund with your evidence attached.
   • Google: Go to pay.google.com, find the Vllo charge, and report it with your screenshots.
3. If Apple or Google denies your refund, escalate to Vllo's support team at support@vllo.io.
   • Write a clear email in English explaining the charge, when you cancelled, and what Philippine consumer law says about refunds (cite Republic Act No. 7394).
   • Attach all screenshots and evidence.
4. If Vllo does not respond within 14 days, file a complaint with the Department of Trade and Industry (DTI) using their online system at dti.gov.ph.
   • The DTI handles consumer disputes and can pressure companies to issue refunds.

Most refunds process within 5-10 business days if your cancellation proof is clear. Stopee has seen Philippine consumers recover hundreds of pesos in erroneous Vllo charges by following this exact process.

Common cancellation mistakes filipino users make

Cancellation confusion is frustrating, especially when money is involved. Here are the traps Stopee users encounter most often and how to avoid them.

Mistake 1: cancelling inside the vllo app instead of your app store

This is the number one reason Vllo subscriptions keep charging. The Vllo app does not control your subscription - Apple or Google does. Tapping any "cancel" or "manage subscription" button inside the app itself sends you to your app store settings, but many users think they have cancelled when they have not actually done anything.

The fix: Always cancel directly in Settings > your name > Subscriptions (Apple) or Google Play > Payments and subscriptions > Subscriptions (Google). Do not rely on anything inside the app itself.

Mistake 2: cancelling on the renewal date instead of before it

App stores process charges 24 hours before your renewal date, not on it. If your subscription renews tomorrow and you cancel today, you might still be charged because the system already locked in the charge overnight.

The fix: Always cancel at least 2-3 days before your renewal date. Check your renewal date in Settings or Google Play before you cancel, then mark a reminder on your calendar for 3 days prior.

Mistake 3: not taking a screenshot of the cancellation confirmation

If a charge dispute happens later, you need proof that you cancelled. Apple and Google can look it up on their end, but screenshots speed up the refund process dramatically.

The fix: Screenshot the confirmation page immediately after you tap "Cancel Subscription." The image should show your subscription name, the cancellation date, and the phrase "Cancelled" or "Cancelled subscription."

Mistake 4: using a family member's device without removing yourself from billing

If you borrowed someone else's iPhone or Android phone to try Vllo Premium, and that device is still linked to your Apple or Google account, subscriptions can auto-renew on their device and charge your payment method.

The fix: Sign out of your Apple ID or Google account on shared devices after you cancel, or remove your payment method from that device's app store settings.

Checklist to ensure your vllo cancellation sticks

Use this checklist before and after cancellation to eliminate doubt.

Contacting vllo support if cancellation fails

If you cancelled through Apple or Google but the charge still appeared, or if you need direct help from Vllo, here is how to reach them.

Vllo's official support channels are limited. The company operates from South Korea and does not have a Philippine office or phone line. Here is what is available:

• Email: support@vllo.io (response time: 3-7 business days, sometimes longer)
• Phone: +82 31 689 3635 (South Korean number; expect long-distance charges)
• FAQ page: vllo.io/faq (limited troubleshooting for cancellation issues)

Stopee recommends contacting Apple or Google first if you have a billing dispute. They respond faster and have more authority to issue refunds. Reserve Vllo support contact as your escalation step if the app store does not help within 14 days.

Is cancelling vllo the right choice for you

Not everyone should cancel. Consider keeping Vllo Premium if you fit any of these descriptions:

• You create mobile video content 3+ times per week and use the premium effects regularly.
• You tried the free version and confirmed Premium unlocks features you actually use.
• The cost of ₱75-₱449 per cycle fits your content budget without strain.

Cancellation makes sense if:

• You have not opened the app in over 2 weeks and do not have projects in progress.
• You switched to a desktop editor (CapCut, DaVinci Resolve, Adobe Premiere) and rarely edit on mobile anymore.
• The monthly charge is recurring without being used, and you feel the pinch in your budget.
• You got the Premium trial, decided it was not worth it, and want to stop auto-renewal.

Stopee helps Filipino consumers make this decision by breaking down the real cost versus the real use. If you are on the fence, disable auto-renewal first (same process as cancellation, but you keep access until your current cycle ends), then reassess in a month or two.

Final summary and contact information

Cancelling Vllo requires one simple rule: manage it through your app store (Apple Settings or Google Play), never through the app itself. Cancel at least 24-48 hours before your renewal date, take a screenshot of the confirmation, and keep your payment receipts in case you need to file a refund claim under the Consumer Act of the Philippines.

Most cancellations process instantly, but you keep Premium access until your paid period ends. Use that time to export any videos you want to save, because the free version has fewer editing capabilities.

If Vllo charges you after cancellation, contact Apple or Google first, then escalate to Vllo's support team at support@vllo.io. If you do not receive a refund within 14 days, file a complaint with the Department of Trade and Industry.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following clear, step-by-step processes. The same precision that helps you cancel Vllo applies to every other subscription service. Whether you are stuck with a recurring charge or simply ready to move on, Stopee empowers you to take control of your payments and protect your money.

Vllo developer contact (South Korea):

• Company name: Vimosoft
• Address: Anyang-si, Gyeonggi-do, Republic of Korea
• Email: support@vllo.io
• Phone: +82 31 689 3635

No Philippine office or local support number is listed in verified business records. All Stopee cancellation guidance applies regardless of the company's location, because Philippine consumer law protects you in every transaction, whether the seller is local or international.