Manage Voice.Ai

How to cancel Voice.Ai and stop surprise charges

What Voice.Ai is and why you might need to cancel

Voice.Ai is a software subscription service that gives you access to AI-powered voice tools, including text-to-speech, voice cloning, and voice agent features. You pay a monthly fee to use these tools, and if you've signed up but no longer need the service, cancelling before your next billing date is critical.

The platform operates on a freemium model, which means you can start for free but quickly move to paid plans that charge your payment method automatically each month. In the Philippines, Voice.Ai bills in US dollars, so you'll see foreign exchange charges on top of the listed price. If you're not actively using the service, those monthly charges add up fast.

The freemium trap and why you should care

Voice.Ai's free plan lets you experiment with voice cloning and text-to-speech without spending anything. The problem is that the paid plans kick in instantly if you exceed free-tier limits, and many users don't realize they've crossed that threshold until the charge appears on their credit card statement.

Once you move to a paid plan-whether intentionally or by accident-your subscription renews automatically each month unless you actively cancel it. At Stopee, we've seen countless complaints from users in the Philippines who were charged repeatedly because they didn't know where to find the cancellation button or how to stop the automatic renewal.

How much you're actually paying

Voice.Ai offers five pricing tiers, all billed monthly. The free tier costs nothing. Paid plans start at $5.00 USD (approximately ₱280) for the Starter plan and climb to $330.00 USD (approximately ₱18,480) for the Pro plan. Each tier comes with different limits on voice credits, the number of voice clones you can create, and commercial usage rights.

The real cost sneaks up on you because Voice.Ai uses a "wallet" system where your credits deplete with each use. You might think you're paying for one thing, but you're actually paying for access to a toolkit with usage-based limits. If you've uploaded large files or created many voice clones, you might be burning through credits faster than you realize.

Your consumer rights in the philippines and what they protect

Philippine consumer law protects you when you buy services online, including subscriptions. Stopee wants you to know your legal ground so you can cancel with confidence and fight unfair billing if it happens.

The consumer act of the philippines and automatic renewals

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to transparent billing, honest service descriptions, and fair refund terms. When a company charges you for an automatic renewal subscription, they must give you clear notice before the charge and easy cancellation tools.

If Voice.Ai made it difficult to find the cancellation button, buried the renewal date in small text, or charged you without clear consent, that's a violation of your consumer rights. The law also protects you from deceptive billing practices, which means Voice.Ai cannot hide charges or make cancellation unnecessarily hard.

What to do if Voice.Ai refuses to refund you

If you cancel but still see a charge on your statement, or if Voice.Ai refuses to refund an unwanted renewal, you have escalation options. First, document everything: save screenshots of your cancellation request, your billing statement, and any support emails. Then contact the Department of Trade and Industry (DTI) Consumer Complaints Division, which investigates unfair billing and subscription fraud.

You can also file a dispute with your bank or credit card company, which is often faster than waiting for the company to respond. Most financial institutions in the Philippines will reverse a charge if you prove you requested cancellation but were still billed. Stopee recommends doing this in parallel with your cancellation request, not instead of it.

How to cancel Voice.Ai before your next billing date

Stopping your subscription requires you to log into your account and find the cancellation control in the Wallet section. This section covers the exact steps to do it correctly, plus what to do if the cancellation button doesn't appear.

Step-by-step cancellation through the Voice.Ai website

1. Open a browser and go to voice.ai, then sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
   • Make sure you're logged into the correct account if you've created multiple Voice.Ai profiles.
2. Once logged in, look for your account menu (usually a profile icon or name in the top-right corner) and click it.
   • Some accounts show "Settings" or "Account" in the menu; click whichever appears.
3. Navigate to the Wallet or Billing section within your account settings.
   • This is where all your subscription and payment information lives.
   • If you don't see "Wallet" directly, look for "Subscription," "Billing," or "Payment Methods."
4. Find your active subscription in the Wallet section and look for a "Cancel," "Manage," or "Pause" button next to it.
   • You may see your plan name (e.g., "Starter Plan" or "Launch Plan") with renewal details below it.
   • Pro tip: If you see multiple subscriptions, identify which one renews soonest and cancel that one first.
5. Click the cancellation option and confirm when prompted.
   • Voice.Ai may ask you why you're cancelling; you can skip this or provide feedback if you wish.
   • Warning: Some services ask if you want to "pause" instead of "cancel"-make sure you select full cancellation, not a pause.
6. Take a screenshot of the cancellation confirmation page immediately.
   • This confirms the cancellation went through and protects you if Voice.Ai tries to charge you again.
   • Save this screenshot to your computer or cloud storage for your records.
7. Check your email for a cancellation confirmation message from Voice.Ai within 24 hours.
   • If you don't receive one, go back into your Wallet section and verify that the subscription no longer appears as active.
   • Contact Voice.Ai support immediately if the subscription is still listed.

What to do if your subscription doesn't appear in wallet

This is a common problem, and it's frustrating because you can't cancel what you can't see. If you log into Wallet and your subscription isn't listed, it doesn't mean you're already cancelled-it often means the subscription data hasn't synced properly.

Visit the Voice.Ai Help Center and look for an article on adding a subscription manually. You'll need your Transaction ID (from your original purchase email) and the email address you used to sign up. Enter these details to refresh your subscription data, then return to Wallet and check again. If it still doesn't appear, contact Voice.Ai support directly through the Help Center with screenshots of your original purchase email.

What happens after you cancel and how to avoid surprise charges

Cancellation is not the end of your relationship with Voice.Ai-it's the beginning of a waiting period where charges can still happen if you're not careful. Here's what you need to know to stay protected.

Your access after cancellation and data retention

When you cancel a Voice.Ai subscription, your access to paid features ends immediately or at the end of your current billing cycle, depending on the company's policy. You'll drop back to the free tier, which means you lose access to advanced voice clones, higher credit limits, and commercial usage rights.

Voice.Ai's terms don't clearly spell out how long they keep your voice files, clones, and projects after cancellation. To be safe, download any voices or files you created before you cancel. Log into your account, find your created voices or projects, and download them as audio files or voice files. This takes 10-15 minutes but saves you the heartbreak of losing work if Voice.Ai deletes your account data after cancellation.

Checking your statement after cancellation

After you cancel, monitor your bank or credit card statement for the next 30 days. Look for any charges from Voice.Ai, its payment processor, or similar company names. In the Philippines, these charges might appear as "Voice.AI," "Voice AI," or under the payment processor's name (often Stripe or PayPal).

Pro tip: Set a phone reminder for your old renewal date, plus one week later. On those dates, log back into your Voice.Ai account to confirm your subscription is still gone. Sometimes subscriptions re-activate due to technical glitches, and catching it early makes the refund fight much easier.

If you see a charge after cancellation, contact Voice.Ai support immediately with your cancellation confirmation screenshot and the charge date. If Voice.Ai doesn't refund within 7 days, escalate to your bank's dispute department or the DTI. At Stopee, we've helped thousands of consumers cancel subscriptions and push back on unwanted charges-don't accept "it was a system error" without a refund.

When you're owed a refund and how to get it

Not all cancellations result in a refund, but certain situations do entitle you to one. Knowing the difference saves you time and frustration.

Refund scenarios under philippine consumer law

Voice.Ai is only legally required to refund you if you cancel within a specific window (usually 7-14 days of purchase, depending on local terms) or if the company breached its terms by charging you unfairly. If you've been using the service for weeks and decide you don't want it anymore, Voice.Ai may not refund your latest payment-but you should still try to cancel immediately to stop future charges.

However, if you cancelled your subscription but Voice.Ai charged you again, that's a clear violation and grounds for a refund. The same applies if you cancelled on the first day of your billing cycle and were billed for the full month without prorating.

How to request a refund from Voice.Ai

Contact Voice.Ai support through the Help Center with this information:

• Your account email address.
• The exact charge date and amount (in both USD and PHP).
• A screenshot of your cancellation confirmation.
• A screenshot of the unwanted charge on your statement.
• A short explanation: "I cancelled my subscription on [date], but my payment method was charged again on [date]. I request a refund of ₱[amount]."

Give Voice.Ai 7-10 business days to respond. If they refuse or ignore you, escalate to your bank or the DTI with the same documentation. Stopee recommends keeping all communication in writing (email) so you have proof of every step.

Pricing and what each plan includes

Understanding Voice.Ai's pricing tiers helps you decide which plan (if any) is worth keeping, or whether you should cancel entirely.

The jump from the Free plan to the Starter plan is small (₱280 per month), but the Pro plan at ₱18,480 monthly is a serious commitment. If you're on anything above Launch, review your actual usage regularly-you might be able to downgrade and save money without losing features you actually use.

Common cancellation mistakes and how to avoid them

We know cancelling feels straightforward until it doesn't. Many users make the same preventable errors, and we want you to skip them entirely.

Mistake one: cancelling through email instead of the website

Sending a cancellation email to Voice.Ai support might feel official, but it's slow and creates confusion about whether your request was received. The company may claim they never got your email, or they'll take 2-3 weeks to process it-meanwhile, your subscription renews and you're charged again.

Always cancel through the Voice.Ai website directly in your Wallet section. This creates an instant, timestamped record in the system. Once you've cancelled there, send a follow-up email to support with your cancellation confirmation screenshot, but don't rely on email alone.

Mistake two: confusing a pause with a cancel

Some services offer a "pause" option that temporarily suspends your subscription for a month or two, then automatically resumes billing. If you click "pause" thinking it's permanent cancellation, you'll be surprised when the charge reappears in 30 days.

Read the cancellation dialog carefully. If it says "pause," "suspend," or "freeze," click away and look for "cancel," "end subscription," or "delete account." If Voice.Ai only offers a pause option, contact support and ask them to cancel permanently instead.

Mistake three: not saving your confirmation

You cancelled successfully-or so you thought-but a month later, the charge reappeared. Now you're trying to prove to Voice.Ai that you requested cancellation, but you have no evidence. Without a screenshot or email confirmation, the company will say you never cancelled at all.

Take a screenshot the moment you see the cancellation confirmation page. Email it to yourself or save it to Google Drive. When your next billing date arrives, log back in and confirm the subscription is gone. If it reappeared, you have proof that you cancelled and evidence of the erroneous charge.

What to do if cancellation doesn't work

If you've followed every step and Voice.Ai still charges you, or if the cancellation button disappeared, you're not stuck. Stopee recommends these escalation tactics in order.

Step one: contact Voice.Ai support directly

Email the support team at the Help Center with this message:

"I cancelled my subscription on [date] from the Wallet section of my account. I received a cancellation confirmation at that time. However, I was charged again on [charge date]. I have attached a screenshot of the cancellation confirmation and the charge. Please refund ₱[amount] and confirm that my subscription is permanently cancelled."

Give them 7 business days. Most responses come within 48 hours.

Step two: dispute the charge with your bank

If Voice.Ai doesn't respond or refuses to refund, contact your bank or credit card company and file a dispute. In the Philippines, most banks allow you to contest a charge within 30-60 days of the transaction. Provide the bank with your cancellation confirmation screenshot and the unwanted charge. Your bank will investigate and usually reverse the charge within 5-10 business days.

Step three: report to the DTI

If the charge remains unresolved after 14 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaints Division. You can do this online at the DTI website or in person at your local DTI office. Include your cancellation screenshots, bank dispute records, and all support emails. The DTI investigates subscription fraud and unfair billing practices-Voice.Ai must respond to a DTI complaint within 15 days.

Pricing comparison and when to keep versus cancel

Before you cancel, decide whether any Voice.Ai tier is worth keeping. This comparison shows where your money goes and what you actually get.

Honest question: Are you using Voice.Ai to create revenue, or are you using it for fun? If it's the latter and you're on a paid plan above Launch, you're overpaying. Downgrade to Free or Starter and save the difference. If you're genuinely not using it, cancelling stops the monthly bleed immediately.

Your cancellation checklist before you hit the button

Use this list to make sure you're ready to cancel and won't regret it five minutes later.

• Download your voices: Log into Voice.Ai, go to your created voices or projects, and download them as audio files. Save these to your computer or cloud storage. Do this before cancelling.
• Screenshot your billing page: Take a screenshot of the Wallet page showing your current plan, renewal date, and amount. This is your evidence if disputes arise.
• Find your transaction ID: Dig through your email for the original purchase confirmation from Voice.Ai. Save it or forward it to yourself. You'll need the Transaction ID if you contact support later.
• Choose a safe time: Cancel at least 3-5 days before your renewal date, not on the renewal date itself. If you cancel on the exact renewal date, you might still get charged for that month.
• Use the website, not email: Cancel through the Voice.Ai website Wallet section, not by emailing support. Write down or screenshot the exact time and date of your cancellation.
• Confirm in writing: After cancelling on the website, email Voice.Ai support with your cancellation screenshot and say: "I cancelled my subscription on [date/time]. Please confirm receipt and confirm that no further charges will occur after [current renewal date]."
• Set a phone reminder: Calendar your old renewal date plus one week. On that date, log back into Voice.Ai and verify that your subscription is gone. Check your bank statement too.
• Save everything: Keep screenshots, emails, and transaction IDs in a folder on your computer or in Google Drive for at least 90 days. If a dispute arises, you'll have proof.

Contact details and mailing address for Voice.Ai

If you need to reach Voice.Ai for support or escalation, here's where to find them. Note that the company lists US-based addresses, so communication may be slow during Philippine business hours.

Voice.Ai Support: support.voice.ai Help Center (online support requests and knowledge base)

Registered business address (United States): 2219 Main Street, Unit 634, Santa Monica, CA 90405

Alternative address listed in records: 3220 Executive Ridge Drive, Suite 101, Vista, CA 92081

For Philippines-specific complaints or if Voice.Ai fails to respond, file a report with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your local DTI office. The DTI has jurisdiction over subscription billing disputes and can force Voice.Ai to respond or refund.

Final thoughts: take control of your subscription

Cancelling Voice.Ai is quick when you follow the right steps, but it requires you to stay alert and keep records. The company won't remind you how to cancel-it's in their interest for you to forget and keep paying. That's why you need a clear process and proof.

Start by taking those three screenshots (billing page, transaction ID, current plan), download your voices, and cancel through the Wallet section at least 3-5 days before renewal. Then monitor your statement for 30 days to catch any mistakes. If Voice.Ai charges you after cancellation, escalate to your bank or the DTI without hesitation. You have consumer rights, and Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. You're not overreacting-you're protecting yourself. Cancel with confidence, and take your money back.