Manage Voomly

How to cancel voomly and protect your money in the philippines

What voomly is and why you might want to cancel

Voomly is a subscription-based SaaS platform that offers video hosting, workflow automation, and business operations tools. If you are in the Philippines, you likely signed up for the free 14-day trial, and now you are facing an automatic renewal that will charge your card unless you cancel within a specific window. This guide from Stopee will walk you through the exact steps to cancel Voomly without additional charges, protect your refund rights, and avoid the common traps that catch Filipino users.

The voomly subscription model

Voomly operates on automatic renewal. You start with a free trial, and if you do not cancel at least 24 hours before the trial ends, your payment method gets charged automatically. The service does not refund you unless you act quickly and know where to look. Stopee has helped thousands of consumers navigate exactly this scenario, and the key is understanding how the billing cycle works and where the cancellation button actually lives.

Pricing tiers in philippine pesos

Voomly charges in multiple tiers, and each one targets a different user type. Here is what you will see if you choose to stay on a paid plan:

Many users in the Philippines upgrade mid-trial without realizing they will be locked into a paid plan. If you signed up for the trial and are now staring down a charge you did not authorize, you have legal rights. Stopee will show you exactly how to use them.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service.

What the law says about automatic renewal

Under the Consumer Act, any company selling subscriptions must make the cancellation process as easy as signing up. They cannot hide the cancellation button, require you to call a phone number, or charge you "early termination fees" without your explicit written consent before purchase. If Voomly charged you without clear disclosure that you were entering a paid subscription, you have grounds to request a refund.

Your 14-day refund window

If you are within 14 days of your first charge, you can request a full refund under the Consumer Act, even if you do not cancel the subscription itself. Stopee recommends checking your email receipt or credit card statement to confirm the charge date. Email Voomly support immediately at support@voomly.com and reference the Consumer Act of the Philippines. Include your account email, the charge amount, and a clear statement that you did not authorize a paid subscription.

If Voomly refuses, you can escalate to the Department of Trade and Industry (DTI) Consumer Hotline at 1-929-8222 or file a complaint through the DTI-National Capital Region office in Manila. Stopee has seen companies reverse charges quickly once DTI involvement is mentioned.

Methods to cancel voomly: step-by-step

Voomly has one official cancellation method, and it requires logging into your billing portal.

Cancel through the voomly billing portal

This is the only cancellation route Voomly confirms on its support pages. Follow these steps exactly:

1. Open your web browser and go to app.paykickstart.com/billing (this is Voomly's payment processor portal)
2. Log in with the email address attached to your Voomly account
   • If you have trouble remembering the email, check your confirmation or receipt email
   • Use "Forgot Password" if you cannot access the account
3. Look for your active subscription under "Current Subscriptions" or "My Subscriptions"
4. Click the subscription name to open the details page
5. Look for a button labeled "Cancel Subscription" or "Manage Subscription"
   • Warning: Do not click "Pause" - that temporarily stops charges but does not fully cancel
   • Always select the full cancellation option
6. Confirm the cancellation when prompted
   • You may see a "retention" screen offering a discount - Stopee recommends scrolling past this if you want to cancel completely
   • Look for "Yes, I want to cancel" or a similar confirmation button
7. You will see a confirmation message on screen. Take a screenshot immediately - this is your proof of cancellation
8. Check your email within 5 minutes for a cancellation confirmation from Voomly. Save this email

Cancellation by email (backup method)

If the Billing Portal is not working or you cannot log in, you can request cancellation by email. This method takes longer but creates a written record.

1. Send an email to support@voomly.com with the subject line: "Cancel Voomly subscription for [your email address]"
2. Include in the email body:
   • Your full account email address
   • The date you signed up for the trial
   • Your current plan level (Basic, Plus, Cloud, or Pro)
   • The date you want cancellation to take effect
   • A clear statement: "I request immediate cancellation of my subscription and confirmation in writing"
3. Send the email and keep the confirmation receipt that your email provider generates
4. Wait for a response within 24 to 48 hours. Pro tip: set a reminder to follow up if you do not hear back
5. Voomly will reply with cancellation confirmation - save this email to your computer and your email account

What happens after you cancel voomly

Cancellation does not mean instant shutdown of your account.

Your access timeline

Once you cancel, Voomly will keep your account active until the end of your current billing cycle. For example, if you paid on January 15th for a monthly subscription and you cancel on January 20th, you keep full access until February 15th. After that date, you lose access to your hosted videos, projects, and any content stored on Voomly's servers.

Important: Download or export all your work before the final billing date. Voomly will not restore deleted content after your access expires.

Refund processing

If you are within the 14-day refund window and you did not authorize the paid subscription, Voomly should process a refund to your original payment method within 5 to 10 business days. Check your credit card or bank statement to confirm the refund appears. If it does not arrive by day 12, email support@voomly.com again with the subject line "Refund status for [your account email]".

Stopee recommends keeping screenshots of your cancellation confirmation, your original charge, and your bank statement showing the refund. If you need to escalate to the DTI, you will have all the evidence they ask for.

Common mistakes that cost filipino users money

Many people think they have cancelled when they have not, and the next billing cycle hits their account as a surprise. This is frustrating, but it is avoidable.

Mistake 1: you "paused" instead of cancelled

The Billing Portal has a "Pause" button that looks like it cancels but does not. Pause temporarily stops charges for one billing cycle, then automatically resumes. If you click Pause instead of Cancel, your account will bill you again in 30 days. Always scroll down to find the full cancellation option.

Mistake 2: you did not save the confirmation email

If Voomly charges you again after you cancel, the first thing they will ask for is proof. If you did not keep the cancellation confirmation email, you have no evidence. Stopee recommends forwarding the confirmation email to a separate folder labeled "Cancelled Services" or printing it as a PDF. You will thank yourself later if you need to dispute a charge with your bank.

Mistake 3: you cancelled but the timing was wrong

Voomly processes cancellations at the end of your billing cycle, not immediately. If your trial ends on January 30th and you cancel on January 29th at 11:59 PM, that is still within the 24-hour window. If you cancel on January 30th after midnight, you are too late, and you will be charged for the next month. Cancel as early as possible to remove any timing doubt.

Mistake 4: you logged into the wrong portal

Voomly partners with PayKickstart for billing, which means the cancellation portal is not on voomly.com. Many users waste time looking for a cancel button on the main Voomly site, then give up. The only place to cancel is app.paykickstart.com/billing. Bookmark this link in Stopee so you can find it quickly if you need to cancel later.

Voomly pricing comparison and whether you should stay

If you are on the fence about keeping Voomly, here is how the paid tiers stack up against each other and what you actually get for your money.

If you are a solo user in the Philippines paying ₱1,064.00 or more per month, you are likely overpaying. The Basic plan at ₱504.00 covers single-user video hosting. Anything above that assumes you have a team or heavy automation needs. Stopee has heard from countless users who upgraded to Plus thinking they needed it, then cancelled because they were the only person using the account. Downgrade before you cancel if you want to stay, or cancel completely if the service no longer fits your workflow.

Your cancellation checklist

Before you cancel, work through this list to ensure nothing goes wrong.

1. Take a screenshot of your Voomly dashboard showing your current plan and next renewal date
2. Save your account email address and password in a safe place (you may need to log back in)
3. Check the date of your last charge on your credit card or bank statement
4. Download or export all videos, projects, and files you still need
5. Log into app.paykickstart.com/billing and confirm you can access your subscription
6. Click the cancellation button and take a screenshot of the confirmation page
7. Wait for the cancellation confirmation email and save it to your computer
8. Check your bank statement 5 to 7 days later to confirm no charge appears
9. If a charge appears after cancellation, gather your screenshots and email support@voomly.com immediately
10. If Voomly does not respond within 7 days, file a complaint with the DTI at 1-929-8222

Where to contact voomly if something goes wrong

Voomly does not offer phone support in the Philippines, so email is your only direct contact method.

Voomly contact information

Support email: support@voomly.com

What to include in your email: Always include your account email, the charge amount, the charge date, and a clear description of your issue. If you are requesting a refund, mention the Consumer Act of the Philippines and the 14-day refund window. Stopee has seen response times improve dramatically when companies know you understand your legal rights.

Voomly support typically responds within 24 to 48 hours. If you do not hear back after 2 business days, send a follow-up email with the subject line "Follow-up: [original subject line]".

Escalation contact if voomly will not help

If Voomly refuses to cancel, process a refund, or respond to your emails, you have legal options through Philippine consumer protection agencies.

Department of Trade and Industry (DTI) - Consumer Hotline: 1-929-8222 (toll-free within the Philippines)

DTI National Capital Region office: Ground Floor, Trafalgar Plaza Building, 105 H.V. dela Costa Street, Makati City 1200, Metro Manila

Filing a complaint: You can file a written complaint with the DTI for unfair or deceptive billing practices. Include your cancellation proof, your email correspondence with Voomly, and your bank statements. The DTI will contact Voomly and ask them to respond. Most complaints are resolved within 30 days once the DTI is involved.

Final thoughts: stopee empowers you to cancel with confidence

Cancelling Voomly in the Philippines is straightforward if you know the exact steps and your legal rights. Log into the PayKickstart Billing Portal, find your subscription, and click the cancellation button. Take screenshots, save your confirmation email, and monitor your bank account for the next billing cycle. If a charge appears after cancellation, you have the Consumer Act of the Philippines on your side and the DTI as your escalation partner.

You are not stuck with Voomly if it no longer works for you. You do not owe the company loyalty, and you do not have to accept surprise charges. Stopee has helped thousands of consumers cancel subscriptions, understand their refund rights, and take action when companies refuse to listen. Use this guide, follow the checklist, and if you encounter resistance from Voomly, escalate to the DTI with confidence. Your money is in your control, and your consumer rights in the Philippines are real and enforceable.