Manage Vyond

How to cancel vyond and stop auto-renewing charges

What vyond is and why cancellation matters in the philippines

Vyond is a subscription-based video creation platform built for business animations, training clips, explainers, and marketing content. The service is operated by GoAnimate, Inc. and charges you monthly or annually on a recurring basis through the Vyond website, or in some cases through your App Store or Google Play account.

If you are in the Philippines, you need to know this upfront: Vyond auto-renews unless you turn off recurring billing. Once your paid term ends, your next charge happens automatically unless you cancel renewal before the billing date arrives. Many Filipino users sign up for a single project, forget to disable auto-renewal, and then discover an unexpected charge weeks or months later.

Stopee is here to help you navigate this exactly. We understand the frustration of surprise charges, and we will walk you through every step to cancel Vyond safely and confirm it sticks.

How vyond's business model works

Vyond bundles several production tools into one dashboard. The Starter plan includes AI avatars, over 650 text-to-speech voices, screen and webcam recording, and text-to-video conversion. Higher plans add collaboration tools, Shutterstock assets, translation, brand controls, and advanced team management.

The free trial lets you create up to 3 videos with a watermark. After that, you need a paid plan to remove the watermark and access commercial exports. This structure is why so many people end up subscribing: they want a quick export, and the trial watermark forces them to pay.

Vyond's service availability in the philippines

Vyond operates in the Philippines, but English-language support is the standard, which may feel limiting for some local users. Pricing on the official website displays in foreign currency, so any peso amounts here are approximate conversions as of early 2025.

Payment friction usually appears after signup, not before. Common complaints from Filipino subscribers include unclear cancellation timing, surprise charges after cancellation, and refund denials because Vyond's terms classify subscription fees as non-refundable. This is where Stopee's guidance becomes essential: knowing your consumer rights and following the cancellation process correctly protects you.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections when dealing with subscription services.

What the consumer act of the philippines guarantees you

The law requires that Vyond provide you with accurate information about billing cycles, cancellation procedures, and refund eligibility before you pay. If Vyond fails to disclose that charges will recur automatically, or if it makes cancellation deliberately difficult, you have grounds to dispute charges or demand a refund.

You also have the right to cancel any subscription service without penalty, provided you notify the company within the timeframe specified in your contract. If no timeframe is clear, the law presumes you can cancel at any time by giving written notice.

Most importantly, if Vyond continues to bill you after you have submitted a valid cancellation request, you can report the company to the Department of Trade and Industry (DTI) and demand a chargeback through your bank or payment provider. Stopee advises you to keep copies of every cancellation request and receipt as evidence.

How to use your rights if vyond refuses to cancel

If you submit a cancellation and Vyond still charges you, first contact your bank or payment processor and request a chargeback or reversal. Provide your cancellation confirmation (email, screenshot, or reference number) as proof you terminated the service.

Next, file a formal complaint with the Department of Trade and Industry (DTI) using their online platform at www.dti.gov.ph. Include your account details, cancellation date, and any unauthorized charges. The DTI has authority to investigate and compel Vyond to refund you if the company acted in violation of the Consumer Act.

Stopee recommends keeping screenshots of every step: your cancellation request, the confirmation message, your billing history, and any support emails. This documentation is your leverage if the dispute escalates.

Pricing and plan types you need to know

Below is a breakdown of Vyond's main pricing tiers as they appear in the Philippines market (converted to approximate PHP equivalents).

Pro tip: If you signed up for a free trial, check whether your payment method is stored in your account. Even free trials sometimes pre-authorise a small charge to verify your card is valid. Cancel the auto-renewal immediately after signup to avoid an unexpected charge when the trial expires.

Why you should cancel vyond

You may be asking yourself whether cancellation is even necessary. The truth is, if you have stopped using Vyond or no longer need its features, continuing to pay wastes money you could direct elsewhere.

Reasons to cancel right now

You do not use the platform anymore. Whether you finished your project, switched to a cheaper alternative, or realised the features are not worth the cost, unused subscriptions drain your budget every single month.

You cannot justify the cost. If you are paying ₱890 monthly for a plan you use once every three months, Stopee suggests calculating the real cost per video: you might discover you are spending ₱2,670 per export when a freelancer could do it for half that.

You are testing multiple platforms. Some users subscribe to several video tools to compare features. If you have settled on a different platform, keeping Vyond active is pure waste.

You feel trapped by auto-renewal. If you did not realise charges would recur automatically, or if you forgot to disable renewal and got surprised by a year-long charge, you have every reason to cancel and reclaim control of your spending.

Reasons you might keep vyond active

You have ongoing projects. If you produce video content regularly for training, marketing, or client work, Vyond's speed and template library justify the subscription cost.

The price fits your workflow. If you produce at least one polished video per month, the Starter plan at around ₱890 monthly is competitive compared to hiring freelancers or buying stock footage.

Team features are essential. If your company uses Vyond's collaboration tools, in-brand templates, and Shutterstock assets, upgrading to Professional saves time across multiple team members.

How to cancel vyond step by step

Cancellation on Vyond follows a single reliable path: access your account settings, locate your subscription details, and toggle off auto-renewal before your next billing date.

Prepare your account before you cancel

Do this first so you do not lose work or forget critical information.

1. Log in to your Vyond account at vyond.com
   • Use the email address tied to your billing
   • If you forgot your password, use the "Forgot password?" link
2. Take a screenshot of your current plan name and next billing date
   • Go to your profile icon (top right corner)
   • Click "Subscription" or "Billing"
   • Note the renewal date and plan type
3. Save any projects, exported videos, or assets you need
   • Vyond deletes paid account data 18 months after the subscription expires
   • Download all exported videos to your computer
   • Export any custom voice settings or brand templates
4. Locate your last invoice or card charge record
   • Check your email inbox for a receipt from Vyond
   • Or check your bank or payment app for the Vyond charge
   • Save this as proof of your subscription

Cancel through the vyond website

This is the standard cancellation method for all direct subscribers. Follow these steps exactly.

1. Log in to your Vyond account at vyond.com
2. Click your profile icon in the top right corner
3. Select "Subscription" or "Account" from the dropdown menu
4. Find your active subscription and click the three dots (menu icon) beside it
5. Choose "Manage subscription" or "Edit subscription"
6. Select "Turn off auto-renew" or "Cancel renewal"
   • Some versions of Vyond may say "Disable auto-renewal"
   • Do not click "Delete account" - that is different from cancelling renewal
7. Confirm the cancellation when prompted
   • Vyond may ask why you are cancelling - you can skip this or provide feedback
   • Look for a final confirmation message saying "Auto-renew is off" or "Renewal cancelled"
8. Screenshot the confirmation page and save it to your files
9. Close your browser and log out

Warning: Turning off auto-renewal does not immediately cancel your access. You keep using Vyond until your current billing cycle ends. So if you renew on June 15 and you cancel on May 20, you still have access until June 15, but no charge comes after that date.

Cancel through app store or google play (if you subscribed there)

If you signed up for Vyond through your phone's app store rather than the website, you must cancel through that platform.

For iPhone and iPad (Apple App Store):

1. Open the App Store app on your device
2. Tap your profile icon in the bottom right
3. Select "Subscriptions"
4. Find "Vyond" in the list
5. Tap it and select "Cancel subscription" or "Turn off auto-renewal"
6. Confirm the cancellation
7. Take a screenshot of the confirmation

For Android (Google Play):

1. Open the Google Play app on your device
2. Tap your profile icon in the top right
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Vyond" and tap it
6. Select "Cancel subscription"
7. Confirm and screenshot the confirmation message

Pro tip: If you cancel through the app store, also log into your Vyond web account and verify that auto-renewal is off there too. Sometimes the systems do not sync instantly, and having both disabled ensures no charges slip through.

What happens after you cancel vyond

Cancellation is only the beginning. Understanding what comes next prevents confusion and surprise charges.

Timeline and access after cancellation

Once you turn off auto-renewal, Vyond stops all future charges on your next billing date. Your current paid term remains active until it expires. For example, if you are on an annual plan that renews on December 31 and you cancel in November, you keep full access until December 31, then the account goes dormant.

Vyond does not delete free accounts or paid accounts that have expired. However, if your subscription lapses and you do not renew within 18 months, the company may delete your project files, assets, and account data. Stopee strongly recommends exporting everything important before your paid term ends, not after.

Checking your confirmation and billing records

Within 24 hours of cancelling, check your email for a confirmation message from Vyond. If you do not receive one, log back into your account and confirm that auto-renewal still shows as "off." Take a fresh screenshot as backup.

Monitor your bank or payment app for the next 60 days. If you see a charge from Vyond after your cancellation date, contact your bank immediately and request a chargeback. Provide your cancellation confirmation as proof that you terminated the service.

Save your cancellation confirmation email forever. Stopee advises treating this like a receipt: store it in a folder called "Subscriptions" or "Cancellations" so you can retrieve it if Vyond or your bank ever questions whether you actually cancelled.

Refunds: what you can and cannot get back

Vyond's refund policy is stricter than many competitors, but you still have options depending on your situation.

When vyond will refund you

Vyond refunds subscription fees only in these specific cases: you cancelled within 14 days of signing up, you are within a free trial period and did not use paid features, or the company incorrectly charged you due to a billing error.

If any of these apply to you, contact Vyond's support team via their help centre at help.vyond.com and request a refund within 30 days of the charge. Include your receipt number, billing email, and the reason for your refund request. Stopee notes that email requests are slower than live chat, so use the chat feature if available to speed up the process.

When vyond will not refund you

Vyond does not refund subscription fees after the 14-day trial period ends, even if you did not use the platform. This is standard for SaaS (software-as-a-service) companies, and Vyond's terms are clear on this point.

However, if Vyond continued charging you after you submitted a valid cancellation request, you have grounds to demand a refund under the Consumer Act of the Philippines. In this case, document everything and contact the Department of Trade and Industry (DTI) with your evidence. The DTI can order Vyond to refund unauthorized charges.

How to request a refund

1. Go to help.vyond.com and log in with your account email
2. Search for "refund" or navigate to "Billing"
3. Click "Submit a request" or "Contact support"
4. Select "Refund request" as your issue type
5. Provide your subscription email, receipt number, and reason
   • Be specific: "Charged after cancellation" or "Cancelled within 14 days of signup"
   • Include your cancellation confirmation if applicable
6. Attach screenshots of your billing history and cancellation confirmation
7. Submit and save your support ticket number
8. Wait for a response (usually 3-5 business days)

Pro tip: If Vyond denies your refund request, do not accept it as final. Reply to the support ticket explaining that you believe the charge violates the Consumer Act of the Philippines, and escalate to a supervisor. If the company still refuses, file a complaint with the DTI, which has more leverage than any email exchange.

Common mistakes to avoid when cancelling vyond

We know cancellation can feel stressful, especially when money is involved. You are not alone in making these mistakes - but you can sidestep every one of them.

Mistake 1: deleting your account instead of cancelling renewal

Vyond lets you delete your account entirely, but this is not the same as cancelling auto-renewal. Deleting your account removes your projects and profile, but your subscription may still auto-renew under your email address. Always toggle off auto-renewal first, then decide whether to delete your account.

Mistake 2: assuming cancellation is instant

Many users think cancelling means immediate access removal. In reality, you keep using Vyond until your current billing cycle ends. If you cancel an annual subscription on month 6, you still have access for another 6 months. This is correct behaviour, but do not be shocked when you can still log in.

Mistake 3: not saving your confirmation

Vyond's confirmation page often disappears if you refresh. If you do not screenshot or save the confirmation email, you have no proof you cancelled if a dispute arises later. Stopee sees this repeatedly: users get charged again and cannot prove they terminated the service because they deleted the confirmation.

Mistake 4: cancelling through the website but not the app (or vice versa)

If you subscribed through both the Vyond website and the Apple App Store, cancelling in only one place is not enough. You must disable auto-renewal in both locations. Check both your web account settings and your app store subscription settings to be sure.

Mistake 5: waiting until after the charge to cancel

If your next billing date is tomorrow and you have not cancelled yet, act now. Cancelling after the charge goes through means dealing with refund requests instead of preventing the charge entirely. Set a phone reminder for one week before your renewal date so you never miss the window.

Mistake 6: ignoring the confirmation email

Vyond sometimes sends a final confirmation email after you cancel. Open it, verify the cancellation is recorded, and save it. If you see any errors or if the email says something contradictory, reply immediately and escalate to support.

Verification checklist: confirm your cancellation is real

Use this checklist after you cancel to confirm that your cancellation actually stuck.

1. You received a confirmation message or email from Vyond
   • The message says "Auto-renew is off" or "Renewal has been cancelled"
   • It includes a date and transaction or reference number
   • You saved this message and took a screenshot
2. You logged back into your account 1 hour after cancelling
   • Your subscription settings show auto-renewal as "off" or "disabled"
   • No next billing date appears in your subscription details
3. You checked your payment method
   • You can still see your saved card or payment app
   • No pending charges appear in your bank app
4. You received a cancellation email from Vyond within 24 hours
   • The email confirms the date and your subscription email
   • You saved this email in a folder for future reference
5. You monitored your bank account for 14 days
   • No unexpected charges from Vyond or GoAnimate, Inc. appeared
   • Your credit card statement shows the last charge, then nothing after

Pro tip: Set a phone reminder for 30 days after cancellation to check your bank statement one more time. This catches any delayed charges or billing system glitches that might have processed a few weeks later.

Comparison: vyond vs. alternative video creation tools

If you are cancelling Vyond because it does not fit your needs or budget, consider these alternatives.

If low cost is your priority, Canva Pro or Wave.video start cheaper. If you need team collaboration, Vyond Professional remains competitive, but Descript offers similar features at half the price. Stopee recommends testing a free trial on any of these before committing to a paid annual plan.

Contacting vyond for cancellation support

If you run into problems cancelling through the website or app, Vyond's official support channels can help.

Support methods and mailing address

For cancellation requests and billing inquiries, contact Vyond using these channels:

• Help centre: help.vyond.com (submit a ticket via "Contact support")
• Live chat: Available on help.vyond.com during business hours (Monday-Friday, 5 AM-5 PM Pacific Time)
• Email: support@vyond.com (include your subscription email and account details)
• Mailing address: GoAnimate, Inc., 333 Pine Street, San Mateo, California 94401, USA

Pro tip: Use live chat when available - it is faster than email and gives you a real-time record of the conversation. If live chat is closed, submit a ticket through the help centre and request an expedited response by mentioning a pending charge.

For formal complaints under the Consumer Act of the Philippines, send a written notice to the mailing address above. Include your cancellation request, the date you submitted it, any unauthorized charges, and the refund amount you are demanding. Keep a copy for your records and consider using registered mail with proof of delivery.

Final steps and empowerment through stopee

Cancelling Vyond is straightforward if you follow the steps in order: prepare your account, toggle off auto-renewal, save your confirmation, and monitor your bank account for 30 days. Do not skip any step, and do not hesitate to escalate if charges continue after cancellation.

Remember that your rights under the Consumer Act of the Philippines protect you. Vyond cannot trap you in perpetual billing, and if the company violates these rights, the Department of Trade and Industry will enforce them on your behalf.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim control of their spending. Whether you are cancelling Vyond because you found a cheaper tool, finished your project, or simply do not use it anymore, you deserve a clean break without surprise charges. Use this guide, save your confirmation, and trust your instincts. If something feels wrong, escalate it immediately. You are in charge, and Stopee is here to back you up every step of the way.