Manage Vysor

How to cancel vysor subscription in the philippines: step-by-step guide to stop charges

What vysor is and why people cancel it

Vysor is a screen mirroring tool that lets you mirror and control an Android or iPhone screen from your computer. You download the software, connect your phone via USB or wireless, and gain remote control, screenshots, and screen sharing features for app testing, demos, or device management. The service operates as a SaaS product sold directly through the official website, as well as through app store billing systems including Google Play and Apple App Store.

For users in the Philippines, Vysor starts as an attractive option because wireless phone control sounds practical. However, many subscribers discover setup friction, USB-only limitations on free versions, performance issues like choppy frame rates, or compatibility trouble with certain Android apps that flag ADB shell activity. That gap between expectation and reality is often what triggers cancellation searches. Stopee understands this frustration and has helped thousands of consumers cancel services that no longer serve them.

Vysor pro pricing in the philippines

Vysor bills exclusively in US dollars (USD), not Philippine pesos (PHP). Your card issuer converts the charge at their current rate. Using the standard conversion of 1 USD to approximately 56.5 PHP, here is what you pay:

The monthly cost looks low in isolation, but the real issue is that cancellation and refund terms are stricter than you might expect. Vysor does not publish a free trial period, and support documentation does not clearly state a minimum commitment period. This means once your subscription starts, you are liable for each billing cycle until you actively cancel.

Why cancellation matters for filipino users

Many Vysor users in the Philippines cancel because the service does not perform as advertised, or they signed up on impulse and realized they don't actually need screen mirroring. Others cancel because they find free alternatives like Scrcpy or simply don't use the software enough to justify the recurring charge. Whatever your reason, Stopee recommends canceling as soon as you make that decision, because every day you delay risks another charge hitting your card. The sooner you act, the cleaner your separation from the service.

Your consumer rights under philippine law

As a Philippine consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you strong rights against deceptive billing and unfair subscription practices.

What the consumer act says about subscriptions

Under Republic Act No. 7394, companies must be transparent about the true cost, frequency, and terms of renewal. If Vysor's billing terms are unclear or if the company made any misleading claims about the service, you have grounds to request a refund, even after the initial billing period. The act also protects you if Vysor fails to deliver the service quality it promised (such as "high quality mirroring" that arrives pixelated or laggy).

Additionally, the Department of Trade and Industry (DTI) oversees consumer complaints in the Philippines. If Vysor refuses to process your cancellation or refund request, you can escalate the matter to the DTI Consumer Complaint Center, which has authority to investigate and compel companies to comply with consumer protection rules.

Your right to cancel without penalty

While Vysor does not publish a formal cooling-off period, the Consumer Act of the Philippines allows you to cancel a continuous billing arrangement if the renewal terms were not clearly disclosed at the time of purchase. This gives you leverage in cancellation disputes. Stopee recommends keeping copies of all billing confirmations, screenshots of your subscription details, and any marketing materials you saw when you signed up, because these documents prove whether Vysor was transparent about recurring charges.

Cancellation methods: where you bought determines how you cancel

The path to cancel Vysor depends entirely on which platform you used to buy your subscription. Using the wrong cancellation method will leave you subscribed and exposed to future charges. First, identify exactly where you purchased, then follow the corresponding steps below.

If you subscribed through the vysor website directly

Direct subscriptions are the most common path for desktop users and require email contact with Vysor's billing team. Unfortunately, Vysor does not offer a self-service account dashboard where you can click "Cancel Subscription." Instead, you must email the company and request cancellation manually.

1. Open your email account (the same one used for your Vysor purchase).
2. Compose a new email to billing@vysor.io.
3. Write a brief, clear subject line: "Request to cancel Vysor Pro subscription."
4. In the body, include:
   • Your full name exactly as it appears on the account.
   • The email address linked to your Vysor account.
   • Your order or receipt number (if you have it).
   • The date you want the cancellation to take effect (ideally today's date).
   • A simple statement: "I request immediate cancellation of my Vysor Pro subscription, effective immediately."
5. Do not add long explanations or complaints at this stage. Clarity beats emotion in support emails.
6. Send the email and save a copy for your records.
7. Expect a response within 2 to 5 business days. Warning: If you do not receive confirmation within one week, resend your original email and include "Follow-up" in the subject line.

Pro tip: Before you send, log into your Vysor account and take a screenshot of your subscription status, billing date, and plan name. Attach this screenshot to your cancellation email. It removes any doubt about which subscription you want canceled.

If you subscribed through google play store

Android users who bought Vysor Pro via Google Play must cancel directly through the Google Play app or website. Google Play handles all billing, and Vysor billing support cannot process these cancellations. You must go through Google to stop the recurring charge.

1. Open the Google Play Store app on your Android phone or visit play.google.com on your computer.
2. Sign in with the Google account that purchased Vysor.
3. Tap your profile icon (top right corner).
4. Select Payments and subscriptions.
5. Tap Subscriptions.
6. Find and tap Vysor from the list of active subscriptions.
7. Tap Cancel subscription.
8. Follow the prompts to confirm cancellation. Google will ask why you are canceling (optional to answer, but helpful feedback).
9. Once confirmed, you will see a message stating your subscription ends on a specific date. Save a screenshot of this confirmation.

Warning: Deleting the Vysor app from your phone does NOT cancel the subscription. You must use the Google Play Store steps above, or the charge will recur on your next billing date.

If you subscribed through apple app store

iPhone and iPad users who purchased Vysor through the Apple App Store must cancel through their Apple ID settings. Like Google Play, Apple manages the billing relationship, and Vysor support cannot cancel App Store subscriptions.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions (you may need to tap iTunes and App Store first, depending on your iOS version).
4. Find and tap Vysor from your active subscriptions list.
5. Tap Cancel Subscription.
6. Confirm the cancellation by following the on-screen prompts.
7. Apple will show you an end date for your subscription. Screenshot this confirmation for your records.

Alternatively, you can manage subscriptions at appleid.apple.com on a computer by signing in, navigating to Subscriptions, finding Vysor, and clicking Cancel.

Pro tip: If you are charged after cancellation, contact Apple Support directly, as they handle refund disputes for App Store subscriptions. Vysor cannot issue refunds for App Store charges.

If you subscribed through chrome web store

Vysor also offers a Chrome extension available through the Chrome Web Store. If you purchased Pro access via the Chrome extension, you must cancel through Google Play or the Vysor website depending on your payment method at signup.

1. Visit the Chrome Web Store and search for Vysor.
2. Check your subscription status in the extension details.
3. If the extension prompts you to upgrade, it may be linked to your Google account, in which case follow the Google Play Store steps above.
4. If you cannot identify the payment method, email billing@vysor.io with your Chrome account email and ask which billing system your subscription uses.

Warning: Vysor support explicitly states that refunds for Chrome Web Store subscriptions are not available. This means once you pay, that money is gone even if you cancel immediately. For this reason, canceling Chrome Web Store subscriptions is purely about stopping future charges, not recovering past payments.

What to do immediately after cancellation

Cancellation is not finished the moment you click "Cancel." You need verification that the system has processed your request. Take these steps within 24 hours to lock in your cancellation.

Verify your cancellation status

Log into your Vysor account (if you subscribed directly) or your payment platform (Google Play, App Store) and confirm that your subscription no longer shows as "Active" or "Recurring." It should display a status like "Cancelled," "Ended," or a specific end date. Take a screenshot of this final status and save it with your previous confirmation emails.

If you canceled via email, add a calendar reminder to check your cancellation status three days later, just in case Vysor's support team did not act on your request. Stopee recommends this two-step verification because email-based cancellations sometimes slip through the cracks in busy support inboxes.

Monitor your next billing cycle

Mark your original billing date on your calendar. On that date (or the day after), check your bank or card statement to confirm that Vysor has not charged you again. If a charge appears after a canceled subscription, it is a billing error that you can dispute. Document the charge with a screenshot and contact your bank or card issuer immediately, citing your cancellation confirmation as proof that you ended the subscription.

Many card issuers in the Philippines (including GCash, Maya, and traditional banks) allow you to dispute recurring charges and recover fraudulent debits. Having your email cancellation request, Vysor's confirmation reply, and a screenshot of your payment platform's cancellation status makes the dispute process smooth.

Refund eligibility and how to claim one

Vysor's refund policy is restrictive, so understand your options before you expect money back.

Direct subscriptions (Vysor website)

If you subscribed through Vysor's website, refund eligibility depends on how long you have had the subscription. Vysor does not publish a formal refund window, but industry standard for SaaS is 30 days. If you are within 30 days of your purchase date, send a refund request to billing@vysor.io with your order number and a brief explanation. State the reason (e.g., "Service did not perform as expected" or "Subscription not used"). Vysor may approve a refund, especially if your account shows minimal or no usage.

Pro tip: If Vysor denies your refund, escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center. Under the Consumer Act of the Philippines, if a service fails to deliver promised quality or if billing terms were unclear, you have grounds for a chargeback or DTI-ordered refund.

Google play or app store subscriptions

Google Play and Apple App Store handle refunds independently from Vysor. You must request refunds directly from the platform where you paid. If you cancel and then request a refund within the platform's grace period (typically 48 hours for Google Play, 90 days for App Store if you document non-performance), the platform may approve it. Contact Google Play Support or Apple Support, provide your order number, and explain your reason. Refund approval is not automatic but is more likely if you claim the service did not work as advertised.

Chrome web store subscriptions

Vysor explicitly states that refunds are not available for Chrome Web Store purchases. This is a hard policy. For this reason, your only leverage is to dispute the charge through your card issuer if you believe the service was misrepresented or never actually used. Keep your cancellation confirmation and any screenshots of performance issues to support a chargeback claim with your bank.

Common cancellation mistakes to avoid

We see the same errors repeat among Filipino users canceling Vysor. Learning from these mistakes now saves you money and frustration later.

Mistake 1: canceling through the wrong platform

If you bought through Google Play but tried to cancel on the Vysor website, your subscription stays active. The system that processed your payment is the only system that can stop it. Always confirm where you purchased before you cancel. Check your email for the original confirmation receipt, which will tell you whether it came from Vysor, Google, or Apple.

Mistake 2: assuming app deletion equals cancellation

Uninstalling the Vysor app from your phone is not the same as canceling your subscription. The app is just software. Your subscription is a recurring billing instruction at Google Play, App Store, or Vysor's server. Delete the app if you want, but cancellation only happens when you follow the platform-specific steps outlined above.

Mistake 3: not saving confirmation of cancellation

If you cancel via email and never receive a reply, you have no proof that Vysor processed your request. Your cancellation message is not the same as confirmation. Always save your sent email, wait for Vysor's reply, and take a screenshot of that reply. Only then are you truly protected against surprise charges.

Mistake 4: canceling but forgetting to monitor your next charge

Cancellation errors happen. Your subscription might not process the cancellation immediately, or a system glitch might cause a phantom charge even after you canceled. Check your statement around your next billing date. The moment you spot an unwanted charge, dispute it with your card issuer. The longer you wait, the harder it is to recover the money.

Mistake 5: not keeping proof of the original purchase

If a dispute arises, Vysor will ask for proof that you were actually subscribed. Save your original purchase receipt, order confirmation email, and a screenshot of your active subscription (taken before cancellation). These documents are your evidence in any DTI complaint or chargeback claim.

Checklist before you cancel

Use this checklist to ensure you are fully prepared before you send a cancellation request to Vysor or your payment platform.

Pricing comparison: is vysor worth keeping

Before you finalize cancellation, ask yourself whether the ₱141 monthly cost (or ₱565 annually) truly saves you time or frustration. Stopee recommends comparing Vysor against free or cheaper alternatives to make sure you are not overpaying for a service you no longer use.

If you are paying for Vysor because you occasionally need to mirror your phone, you can likely switch to free alternatives like Scrcpy or your phone's native screen sharing features. If performance issues drove you to cancel, the free options often work better and are worth testing. Stopee has found that many users continue paying for Vysor simply out of habit, not necessity.

Contact information and escalation paths

If Vysor refuses your cancellation or refund request, or if you encounter billing disputes, use these channels to escalate your complaint.

Vysor support and billing contact

Email the Vysor billing team at billing@vysor.io with your cancellation or refund dispute. Provide your account email, order number, and a brief explanation. Response time is typically 2 to 5 business days, but delays are common during peak periods.

Department of trade and industry (DTI) - philippines

If Vysor does not respond or refuses to honor your cancellation, file a formal complaint with the DTI Consumer Complaint Center. You can submit complaints online at www.dti.gov.ph or visit your local DTI office. Include your cancellation emails, payment proof, and screenshots of the subscription. The DTI has authority to investigate and compel Vysor to comply with consumer protection laws, including refunds if warranted under the Consumer Act of the Philippines (Republic Act No. 7394).

Your card issuer or payment processor

If a charge appears after cancellation or if you believe Vysor's billing terms were deceptive, contact your bank, credit card company, GCash, or Maya support team to dispute the charge. Provide your cancellation confirmation as evidence that you ended the subscription. Most Filipino card issuers allow chargebacks for unauthorized recurring charges within 60 days of the billing date.

Stopee recommends starting with Vysor support first, but do not hesitate to escalate to the DTI or your card issuer if the company ignores your requests. You have legal protection under Philippine consumer law, and these authorities exist to enforce your rights.

Summary: how to cancel vysor and reclaim control

Canceling Vysor is straightforward once you identify where you subscribed. Direct website subscriptions require an email to billing@vysor.io. Google Play and App Store subscriptions must be canceled through their respective platforms. Chrome Web Store subscriptions cannot be refunded but can be stopped to prevent future charges. Monitor your next billing cycle to confirm the cancellation took effect. If Vysor refuses to cancel or refunds are denied, the Consumer Act of the Philippines and the DTI Consumer Complaint Center give you leverage to recover your money. Save all confirmation emails and screenshots, avoid common mistakes like uninstalling the app instead of canceling, and escalate to your card issuer if charges recur. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control over their finances. By following these steps, you ensure a clean break from Vysor and protect yourself against surprise charges.

Ready to cancel? Start by identifying your subscription platform and follow the corresponding steps above. Take screenshots, send confirmation emails, and set calendar reminders. Your financial security depends on being proactive, not reactive. Stopee is here to guide you through every step of the cancellation process.