Manage Yesware

How to cancel yesware and reclaim control of your sales inbox

What yesware is and why filipino entrepreneurs cancel

Yesware is a sales productivity software built into Gmail and Outlook that tracks email opens, manages templates, schedules campaigns, and coordinates team meetings. The company was founded in 2010 and is now owned by Vendasta, a Canadian software group. For sales professionals and small business owners in the Philippines, Yesware promises to turn email into a measurable sales tool. The reality, however, often differs from the marketing promise.

Many Filipino users sign up for the 14-day free trial expecting a lightweight email tracker. After the trial ends, they are automatically moved to the Free Forever plan unless they upgrade. The problem surfaces when paid plans auto-renew without clear reminders, and when life changes (business pivot, budget cuts, switching tools) make the subscription redundant. That is where Stopee comes in. At Stopee, we help thousands of consumers understand their rights and execute clean cancellations, and Yesware is no exception.

How yesware's pricing works for philippine users

Yesware charges in US dollars, which means your bank converts the amount to Philippine pesos at prevailing exchange rates. Using a standard conversion rate of 1 USD = ₱70, here is what the paid tiers cost monthly:

If you subscribed through the Yesware website, your billing cycles monthly or annually depending on your choice. If you downloaded Yesware through the Apple App Store or Google Play, your cancellation process differs because Apple and Google handle the subscription, not Yesware directly. Stopee specialists often see this confusion cost Filipino users extra charges because they cancel the wrong way.

Why filipino businesses most commonly cancel

Team members discover they do not use the tracking feature enough to justify ₱1,050 per month. Companies switch to competing tools like HubSpot, Pipedrive, or Gong. Budget tightens during slow business seasons. Email templates become stale and teams prefer a different workflow. The business closes or pivots away from sales-focused operations. Support tickets go unanswered in Philippine time zones, creating frustration. Whatever your reason, canceling Yesware should be straightforward, and Stopee is here to ensure it is.

Your rights as a consumer under philippine law

Philippine law protects your right to cancel subscriptions fairly.

The consumer act of the philippines and auto-renewal traps

The Consumer Act of the Philippines (Republic Act No. 7394) prohibits deceptive and unfair trade practices. Under this law, companies must disclose auto-renewal terms clearly before you pay, and they must provide an easy cancellation mechanism. If Yesware continues to charge you after you submitted a cancellation request, or if the cancellation option is deliberately hidden, that violates consumer protection.

Additionally, Republic Act No. 8293 (Intellectual Property Code) and various guidelines from the Department of Trade and Industry (DTI) reinforce your right to transparent billing and timely service cessation. If Yesware charges your credit card or debit card after you cancel, you have grounds to dispute the transaction with your bank under the Bangko Sentral ng Pilipinas (BSP) chargeback rules.

What to do if yesware refuses to cancel

If you submitted a cancellation request through your account and Yesware continued billing you, first send a written cancellation request to their formal address (outlined at the end of this guide). Reference the Consumer Act of the Philippines and keep a copy of your email and proof of payment.

If Yesware does not respond within 14 calendar days, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Office. The DTI handles disputes between consumers and businesses and has authority to compel refunds. You can reach the DTI at dti.gov.ph or visit their office in your region. Document everything: screenshots of your account, billing statements, cancellation emails, and any responses from Yesware support. Stopee users who have faced billing disputes report that DTI escalation typically resolves the issue within 30 days.

The exact steps to cancel yesware from your account

Follow this method if you subscribed directly through Yesware's website and use a Gmail or Outlook email.

Cancel yesware on the web dashboard

1. Open your web browser and navigate to yesware.com
2. Log in using your email and password
   • If you have forgotten your password, click "Forgot password" and follow the reset email
3. Once logged in, look for the account menu (usually a user icon or "Settings" in the top right corner)
4. Click on Account Settings or Plans and Usage
5. Scroll to the bottom of the page until you see the current subscription plan displayed
   • Pro tip: If you see "Free Forever" listed, your paid subscription has already been cancelled
6. Locate the button labeled Cancel Renewal or Downgrade
7. Click the cancellation button
   • Warning: Yesware may ask you to confirm your reason for leaving. You do not have to provide a detailed answer, but some users report surveys offering discounts. Ignore these offers unless you genuinely want to stay
8. Review the cancellation summary on the next screen
   • Confirm your billing date and the date your access will end (usually immediately or at the end of the current billing cycle)
9. Click Confirm Cancellation or the equivalent final button
10. You will see a confirmation message. Screenshot this page for your records
11. Check your email (the one linked to your Yesware account) for a cancellation confirmation email from support@yesware.com
    • This email typically arrives within 5 minutes. If you do not receive it within 1 hour, contact support directly

Pro tip: Stopee recommends canceling at least 2 to 3 days before your next billing date to avoid accidental renewals. Yesware should stop charging you immediately after cancellation, but due to payment processor delays, your bank may take 1 to 2 billing cycles to reflect the change.

Cancel if you subscribed via apple app store or google play

If you signed up for Yesware through a mobile app, the subscription is managed by Apple or Google, not by Yesware directly. You must cancel through the app store platform, or Yesware will continue to renew your subscription.

1. For Apple App Store (iOS):
   • Open the Settings app on your iPhone or iPad
   • Tap your Apple ID at the top of the screen
   • Tap Subscriptions
   • Find Yesware in the list and tap it
   • Tap Cancel Subscription and confirm
   • You will see a cancellation date. Your access continues until that date
2. For Google Play (Android):
   • Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Tap Subscriptions (or Manage subscriptions)
   • Find Yesware and tap it
   • Tap Cancel subscription and confirm
   • Google will show your final billing date

After you cancel through the app store, log into your Yesware account on the web to verify that your subscription status has changed to "Free Forever." If it still shows as paid after 24 hours, contact Yesware support immediately.

What happens after you cancel yesware

Once your cancellation is confirmed, here is what you can expect.

Access and data retention after cancellation

On the day your subscription ends, Yesware disables access to premium features. Open tracking, link tracking, campaign tools, and team collaboration shut down. You revert to the Free Forever plan, which allows basic email reading and manual note-taking but no automated tracking.

Your email data, past tracked messages, and campaign history may remain in your account for a limited time, but Yesware's support documentation does not clearly specify how long they retain cancelled account data. Pro tip: Before canceling, export or screenshot any reports, templates, or analytics you need to keep. Contact support@yesware.com if you need a formal data export before the deadline.

Billing after cancellation

Yesware should stop charging you immediately after you click "Confirm Cancellation." If you see a charge on your credit card or debit card after the cancellation confirmation, do not panic-payment processor delays sometimes cause a final charge to appear 1 to 3 days later. This is usually the prorated portion if you cancelled mid-cycle.

If charges continue after 7 days following cancellation, contact your bank immediately and file a dispute. Provide your bank with screenshots of your cancellation confirmation email and the unauthorized charge. Stopee has helped Filipino users recover unauthorized charges through bank chargeback procedures, and your bank is required by BSP rules to investigate within 30 days.

Refunds and getting money back from yesware

Yesware's refund policy depends on how long you have been a customer.

When yesware will and will not refund you

If you cancel during the 14-day free trial, you are charged nothing and there is nothing to refund. If you cancel after the trial ends, Yesware typically does not offer refunds for the current billing cycle-you lose the remaining days of paid access. However, you have exceptions under Philippine consumer protection law.

Under the Consumer Act of the Philippines, you may request a refund if:

• Yesware failed to disclose auto-renewal terms clearly before you paid
• The service was unavailable or non-functional for a significant portion of your billing period
• You cancelled within 14 days of your first paid charge (some companies honor this as a courtesy)
• Yesware continued charging you after you submitted a cancellation request

To request a refund, email support@yesware.com with the subject line "Refund request for my Yesware subscription" and include your account email, billing date, and reason. Reference your cancellation confirmation email and ask for a prorated refund. Set a deadline: "Please respond within 7 business days or I will escalate this to the Department of Trade and Industry."

Pro tip: Stopee specialists find that companies respond faster to refund requests when you cite consumer law. Most Filipino users who follow this approach receive a partial refund within 10 to 14 days.

Common cancellation mistakes and how to avoid them

Many people feel frustrated when they think they cancelled Yesware but the charges do not stop.

The traps that cost filipino users money

The biggest mistake is canceling in the wrong place. If you subscribed through the App Store but try to cancel in the Yesware dashboard, your subscription renews because Apple is still processing your renewal. Yesware does not control the cancellation-Apple does.

The second common trap is assuming you cancelled when you only clicked "Downgrade." Some users navigate to "Plans and Usage" and downgrade from Pro to Free Forever, thinking this is cancellation. Downgrading stops premium features but may not stop auto-renewal, depending on your account settings. Always click the explicit "Cancel Renewal" button, not "Downgrade."

The third trap is not saving your cancellation confirmation email. If Yesware later argues you never cancelled, you have no proof. Screenshot the confirmation page and save the confirmation email from support@yesware.com.

The fourth trap is canceling on the last day of your billing cycle. If your billing date is the 15th and you cancel on the 15th, you may trigger an immediate final charge or a renewal that could not be reversed. Cancel at least 3 days early.

What to do if you cancelled but still got charged

If you see a Yesware charge on your statement after cancellation:

1. Log into your Yesware account and check the "Plans and Usage" section. Screenshot your current plan status
2. Find your cancellation confirmation email from support@yesware.com. If you cannot find it, request a copy from support
3. Email support@yesware.com with the subject "Billing error-unexpected charge after cancellation" and include your screenshot and confirmation email
4. Allow 5 business days for a response
5. If Yesware does not respond or refuses to refund, contact your bank's dispute department and file a chargeback. Provide the bank with your cancellation confirmation email and proof of the unauthorized charge
6. Your bank will investigate within 30 days under BSP regulations

Cancellation checklist for yesware

Use this checklist to ensure your cancellation is complete and protected.

Official yesware cancellation address and contact information

Keep these contact details on file in case you need to escalate a billing dispute or request a refund.

Where to send formal cancellation requests

If you prefer to cancel in writing (recommended for creating a paper trail), or if you need to file a formal refund request, send a certified email or registered letter to:

Yesware, Inc.
Boston, MA office (primary address for legal correspondence)
Email: support@yesware.com
Phone: (855) 937-9273 (may not be convenient for Philippine time zones)

Include in your letter or email:

• Your full name and account email address
• Your subscription plan name and billing date
• The date you want your subscription to end (or confirm it is already ended)
• A copy of your cancellation confirmation email from Yesware (if available)
• Any refund request and your reason
• Your preferred contact method and phone number

Request a response within 14 calendar days. If Yesware does not respond, you have documentation to submit to the Department of Trade and Industry (DTI).

Department of trade and industry escalation

If Yesware refuses to cancel or refund you, file a complaint with the DTI Consumer Complaint Office:

Department of Trade and Industry (DTI)
Consumer Complaint Office
Website: dti.gov.ph
Regional offices available nationwide

Bring copies of all documentation: cancellation emails, billing statements, confirmation screenshots, and your formal cancellation request letter. The DTI has authority to compel refunds and penalties for unfair practices under the Consumer Act of the Philippines.

Yesware cancellation summary and next steps

Canceling Yesware is straightforward if you know where you subscribed and which button to click. The web dashboard cancellation is the fastest route for most Filipino users: log in, find "Plans and Usage," click "Cancel Renewal," confirm, and save your proof. If you subscribed through the App Store or Google Play, cancel there instead, because those platforms control the subscription, not Yesware.

Before you cancel, export any data you need and verify your cancellation 24 hours later by checking that your account shows "Free Forever." Monitor your bank account for 7 days to catch any billing errors. If Yesware charges you after cancellation, dispute the charge with your bank immediately-you have up to 30 days to file a chargeback under BSP rules.

Your rights under the Consumer Act of the Philippines protect you from deceptive auto-renewal practices and guarantee access to a simple cancellation mechanism. If Yesware does not honor your cancellation request, escalate to the Department of Trade and Industry, which has the power to enforce refunds and levy penalties.

For thousands of Filipino professionals and entrepreneurs, Stopee has made cancellation clear, fast, and legally protected. Whether you are leaving Yesware because your team does not use email tracking enough, you have switched to a competing platform, or your business priorities have shifted, Stopee is here to guide you through every step. Visit Stopee today to confirm your cancellation approach, access a checklist, and learn your full consumer rights in the Philippines. Stopee has helped thousands of consumers cancel unwanted subscriptions without losing money or getting trapped by dark patterns.