Manage Linkt

How to cancel linkt and stop being charged: the complete guide for philippine users

What linkt is and why philippine users are signing up

Linkt is an Australian toll management service that lets drivers pay road tolls through an online account, a physical tag, or a digital pass instead of paying manually at each toll booth. For most Australian users, this is straightforward. For you in the Philippines, however, the situation is more complex.

You may have created a Linkt account in three different ways. First, you could have signed up directly through the official Linkt website while traveling in Australia or managing a vehicle there. Second, you might have been automatically enrolled through a car rental company when you hired a vehicle in Australia. Third, you could be subscribed to the Linkt app through the Philippine App Store, which offers weekly, annual, and lifetime access options.

The problem arises because these three paths lead to different billing systems and different cancellation routes. A toll account created during a rental works differently from an app subscription purchased through Apple. That confusion is why so many Philippine users report continued charges long after they believed they had cancelled. At Stopee, we help you navigate exactly these situations.

The linkt app subscription pricing in the philippines

If you subscribed through the Philippine App Store, you are likely paying one of these three options. Understanding which plan you chose is your first step toward cancelling the right way and stopping unwanted charges.

Why you might want to cancel linkt right now

You may be ready to cancel for several legitimate reasons. Your Australian trip has ended and you no longer drive on toll roads. You were charged without remembering signing up, perhaps through a rental agreement. Your toll account has a lingering balance or disputed charge that frustrates you. You switched to a different toll payment method in Australia. Or you simply want to stop receiving emails and account notifications.

Whatever your reason, Stopee recognizes that you deserve clarity on how to cancel without facing unexpected future charges. The most common fear among Philippine users is that cancelling through the app store does not actually cancel the underlying toll account, or vice versa. We will show you exactly how to handle both.

Your consumer rights under philippine law

Before you cancel, understand what protections you have. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel subscriptions and demand refunds if the service provider misrepresented the terms, failed to deliver the service, or continued billing after you clearly requested cancellation.

Most importantly, if Linkt continues charging you after you have cancelled, you have the legal right to dispute those charges with your bank or payment provider and file a complaint with the Department of Trade and Industry (DTI) if the company refuses to refund you. Keep all screenshots, receipts, and cancellation confirmation messages. These become your evidence if you need to escalate.

Stopee has guided thousands of Philippine users through this exact process. You are not alone, and the law is on your side if the company acts unfairly.

The three cancellation methods: which route applies to you

Your cancellation path depends entirely on where you subscribed. Cancelling through the wrong system leaves the other one active and charging. This section helps you identify which method matches your situation.

Method one: cancelling a linkt web account (direct toll account)

If you created your Linkt account by signing up directly on the official Linkt website, or if you were enrolled through a car rental company, you are managing a direct toll account. This account is separate from the app store and requires a direct web cancellation.

1. Open a web browser and go to the official Linkt website (linkt.com.au)
2. Sign in using your email address and password
   • If you have forgotten your password, use the "Forgot password" link to reset it before you proceed
3. Look for your account menu, usually shown as your name or a profile icon in the top right corner
4. Select "Account settings" or "Subscription management"
   • The exact label may vary; look for anything related to account or subscription options
5. Find and click "Cancel subscription" or "Close account"
6. Read the final confirmation screen carefully and confirm your cancellation request
7. Take a screenshot of the confirmation page, including the date and time stamp
8. Save the confirmation email that Linkt sends to your registered email address
   • Warning: If you do not receive a confirmation email within 2 hours, your cancellation may not have processed. Contact Linkt immediately using the address provided below.

Method two: cancelling through apple app store (for iPhone users)

If you subscribed to the Linkt app through your iPhone, Apple is billing you directly, not Linkt. You must cancel through Apple's system to stop charges. Deleting the app alone does absolutely nothing to stop billing.

1. Open the Apple App Store on your iPhone
2. Tap your profile icon in the top right corner of the screen
3. Select "Subscriptions"
4. Find "Linkt" in your active subscriptions list
5. Tap "Linkt" to open the subscription details
6. Select "Cancel subscription" or "Cancel free trial" if applicable
7. Follow Apple's on-screen prompts to confirm your cancellation
   • Apple may ask you why you are cancelling; you can skip this or provide brief feedback
8. Take a screenshot showing "Subscription cancelled" or the new expiry date

Pro tip: If you see "Manage subscription" instead of "Cancel subscription," tap "Manage" first and then look for the cancel option on the next screen.

Method three: cancelling through google play (for android users)

Android users who subscribed through Google Play must cancel in Google's app store, not in the Linkt app itself. This is the only way to stop Google from billing your registered payment method.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage apps and devices"
4. Choose the "Manage" tab at the top
5. Find "Linkt" in your list of installed apps
6. Tap "Linkt" to open the app's details page
7. Scroll down to find "Subscriptions" or "In-app purchases"
8. Tap "Manage subscription" or "Cancel subscription"
9. Confirm the cancellation by following Google's prompts
10. Screenshot your confirmation, showing the cancellation date

Warning: Google Play may offer you a partial refund or pause option. If you want the account completely gone, select "Cancel subscription" rather than "Pause."

What happens immediately after cancellation

Cancelling a subscription does not always mean instant access stops. Here is the realistic timeline you should expect.

Refund eligibility and your realistic timeline

Apple and Google have refund windows. If you cancel within 48 hours of your purchase, you are usually eligible for a refund. If you cancel after that window closes, the current billing period is typically non-refundable. However, you should not be charged again.

For direct Linkt web accounts, refund eligibility depends on your account status and outstanding toll charges. If you owe tolls, Linkt may keep credit on your account until the debt is settled. If your account is in good standing with no negative balance, request a refund in writing to the address provided below.

Stopee recommends requesting your refund in writing, not through chat or email, because you need a dated record for your consumer protection claim if Linkt later disputes the refund.

Your account access after you cancel

Once you cancel through Apple or Google, your access ends on the current billing date, not immediately. For example, if you cancel on the 15th and your renewal date is the 20th, you keep access until the 20th. You will not be charged again after that date.

If you cancel a direct Linkt web account, your toll account remains accessible for a grace period (usually 30 days) so you can view statements and settle any outstanding charges. After that period, the account closes completely.

Do not delete the app immediately after cancelling. Keep it installed for at least one week so you can verify that no additional charges appear on your bank or payment method statement.

Common mistakes that leave you still paying

Cancelling seems straightforward, but one wrong step can leave you charged indefinitely. Here are the traps that catch most Philippine users.

Mistake one: cancelling only the app, not the app store subscription

This is the single most common error. You delete the Linkt app from your phone thinking that stops the charges. It does not. Your subscription remains active at Apple or Google, and you are billed every week or year as scheduled.

Always remember: deleting an app is not the same as cancelling the subscription. You must cancel inside the app store (Apple App Store, Google Play, or the official website), not by removing the app from your phone.

Mistake two: cancelling the app subscription but leaving the toll account active

The reverse situation also happens. You cancel your weekly ₱199.00 app subscription, but if you also have a separate toll account on linkt.com.au, that account is still active and may still charge you for actual tolls you drive.

Both systems must be cancelled separately. Check your email for receipts from the past 90 days. If some charges came from Apple or Google (labeled "iTunes," "Google Play," or "Apple"), those are app subscription charges. If other charges say "Linkt" or "Team Linkt," those are from your direct toll account. Cancel both to be fully free.

Mistake three: not keeping your cancellation proof

Many Philippine users close their confirmation email or lose the screenshot. Months later, if Linkt charges them again or refuses a refund request, they have no proof they ever cancelled.

From the moment you hit "confirm cancellation," take a screenshot. Save the confirmation email. Write down the date, time, and confirmation number if one appears. Keep these files in a folder on your phone or computer labeled "Linkt cancellation." If you ever need to file a dispute with your bank or the DTI, this proof becomes your strongest weapon.

What to do if linkt keeps charging you after cancellation

If charges continue to appear on your statement after your cancellation date has passed, you have clear consumer protections available.

Step one: check the charge date and the service

First, verify that the charge really came after your cancellation. Pull up your cancellation confirmation and your bank statement. If the charge date is before your cancellation date, it is a renewal you authorized and should have canceled earlier.

If the charge is dated after your cancellation confirmation, you have a legitimate dispute.

Step two: contact linkt in writing

Send a formal written notice to the Linkt customer service address listed below. Do not call (no phone support is listed). Do not rely on email alone. Send your letter via registered mail so you have proof of delivery.

In your letter, include your full account number, the date you cancelled, a copy of your cancellation confirmation screenshot, and the dates and amounts of any charges that occurred after cancellation. Request a full refund and demand a written explanation for why you were billed after cancelling.

Step three: dispute the charge with your bank

If Linkt does not respond within 14 days, contact your bank or payment provider (the institution that issued your credit card or holds your account). File a chargeback or payment dispute, citing unauthorized charges after a documented cancellation.

Provide your bank with your cancellation screenshot, your letter to Linkt, and proof that Linkt ignored your refund request. Banks take post-cancellation charges very seriously and often side with consumers.

Step four: escalate to the department of trade and industry

If your bank refuses to help or Linkt does not refund you within 30 days of your written request, file a formal complaint with the DTI. The DTI investigates unfair billing practices and can compel Linkt to refund you.

Stopee recommends filing the DTI complaint even if you have already disputed with your bank. The DTI keeps records and can take action against repeat offenders.

Pricing comparison: whether linkt was worth it

Reflecting on your subscription helps you avoid similar mistakes in the future. Here is how the three Linkt plans compared to your actual usage.

How to avoid this situation next time

Once you have cancelled Linkt, protect yourself going forward. This is where the real learning happens.

Before you sign up for any subscription service

Read the cancellation policy before you enter your payment details. If a company does not clearly explain how to cancel, that is a red flag. Many services bury their cancellation process deep in their website precisely because they hope you will forget to cancel.

Use a separate email address for subscriptions so you can track them separately from your personal mail. Set a phone reminder for one week before the renewal date, not on the renewal date itself. That gives you time to cancel before the next charge hits.

Keep a master list

Maintain a simple spreadsheet or document listing every subscription you have: the service name, renewal date, the app store it came from (Apple, Google, or direct), the cost, and the cancellation method. Add a new row each time you sign up for anything.

Review this list once a month. This single habit prevents subscriptions from lingering in the background and prevents the "Why am I being charged for this?" surprise that led you to this cancellation guide in the first place.

How stopee helps you reclaim control

Stopping unwanted charges is not just about following steps. It is about reclaiming the power to decide where your money goes.

Stopee has helped thousands of consumers in the Philippines navigate complex cancellation processes for services they no longer want. Whether you are fighting continued charges from Linkt, disputing a refund, or planning your next subscription decision, Stopee provides the clarity and confidence you need.

Visit Stopee.com today to explore cancellation guides for the services you use, track your active subscriptions, and get alerts before your renewal dates. Stopee is built for one reason: to make sure you are always in control of your money and your subscriptions.

Contact information and official cancellation address

If you need to send Linkt a formal written cancellation notice or dispute letter, use the following address. Always send via registered mail so you have proof of delivery.

Customer Resolutions
Locked Bag 4003
Parramatta NSW 2124
Australia

For forms and enquiries sent via Australia Post Reply Paid envelope, use the address indicated on the official Linkt forms, though this route is less reliable for account cancellation matters.

Stopee recommends always including your full account number, full name, email address, and phone number (even if you do not expect a call) when you write. Keep a copy of everything you send.

By following the steps in this guide, cancelling through the correct platform, and keeping your proof of cancellation, you protect yourself from continued charges and ensure that your Linkt account is truly closed. Stopee empowers you to take action with confidence.