Manage Ezra

How to cancel ezra and stop unwanted charges in the philippines

What you're actually paying for with ezra

Ezra operates as a subscription-based digital service with two distinct product lines, each targeting different user needs. Understanding which plan you hold is your first step toward cancelling without frustration.

The two ezra subscription plans explained

Ezra offers Premium+ at ₱15.00 per month through its media platform, and Ask Ezra Premium through the App Store at ₱399.00 monthly or ₱3,990.00 annually. The pricing structure reflects two completely different service types: one delivers media content and live sessions, the other focuses on AI-powered Bible study tools.

The ₱15.00 Premium+ plan grants you access to Ezra's media library, recorded sessions, monthly Q and A events with Joe, and discounts on exclusive events and Ezra Press materials. The higher-tier Ask Ezra Premium plan centers on personalized AI Bible tutoring, interactive study plans, and guided lessons designed for deeper learning.

Pro tip: Check your bank or Apple account statement right now. The exact amount charged (₱15, ₱399, or ₱3,990) tells you which plan you hold, which determines where you cancel.

Availability and support contact for philippine users

Ezra prices already display in Philippine peso, making billing transparent for users in the Philippines. The official support email is hello@ezra.com, and you can access their FAQ at ezra.com/faq. However, Ezra does not publicly list a phone support line or live chat option, so email remains your primary escalation route if cancellation stalls.

If you subscribed through Apple App Store, your billing stays locked within your Apple account and requires cancellation through Apple's subscription manager. If you paid directly on the web, your cancellation will depend on account dashboard controls or email coordination with Ezra's support team.

Your consumer rights under philippine law

The Republic Act No. 7394, also known as the Consumer Act of the Philippines, protects you when dealing with recurring charges and service cancellations.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, merchants must provide clear, truthful information about subscription terms, billing frequency, and cancellation procedures before you pay. Ezra is legally required to make its cancellation path obvious and accessible. If the company obscures or hides cancellation routes, that violates your consumer rights.

You have the right to cancel any subscription without penalty once the initial contract period (if stated) has ended. You also have the right to receive a refund for services you did not use, provided you cancel within the applicable cooling-off or statutory period. Most importantly, you can escalate to the Department of Trade and Industry (DTI) if Ezra refuses to honour your cancellation or continues billing after you've requested to stop.

Your refund and cancellation protections

If Ezra continues to charge you after you have successfully cancelled, or if the company refuses to process your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI). Document every cancellation attempt, every email you send, and every charge that appears after your cancellation date. This paper trail is your evidence if you need to escalate.

Refunds for unused services depend on when you cancel relative to your billing cycle. If you cancel on the first day of a monthly cycle, you should receive a pro-rated refund for the unused portion. Ezra's published terms do not explicitly state a refund policy, which is another reason to escalate through Stopee if the company declines your request.

Pricing breakdown and what each plan includes

Knowing the exact cost of your subscription helps you track charges and spot billing errors after cancellation.

Which plan represents better value for your needs

The ₱15.00 Premium+ plan suits users who want on-demand media access and occasional live events without deep commitment. The Ask Ezra Premium plan justifies its higher cost only if you actively use the AI tutoring features multiple times per week. If you subscribed but rarely log in, cancellation saves you immediate money and stops the recurring charge cycle.

How to cancel ezra without getting billed again

The cancellation process depends on where you originally subscribed. Stopee recommends handling this in three phases: locate your billing source, cancel in the correct place, and verify the cancellation took effect.

Step one: locate your exact billing source before you cancel

Most Ezra cancellations fail because users cancel in the wrong location. Your subscription lives in one of three places: the Ezra web account, Apple App Store, or Google Play. Identify yours immediately by checking your recent bank or payment app statement.

1. Open your bank app and find the most recent Ezra charge. The payment descriptor shows where you were billed.
   • If the descriptor says "Ezra" or "Ezra Media" with a web URL, you subscribed directly and must cancel on Ezra's web account.
   • If the descriptor says "Apple" or "App Store," you subscribed through Apple and must cancel in Apple's subscription manager.
   • If the descriptor says "Google" or "Google Play," you subscribed through Google and must cancel in Google Play's subscription settings.
2. Save a screenshot of the charge, the date, the amount, and the descriptor. This becomes evidence if you need to escalate.
3. Locate the email receipt or purchase confirmation from that payment source. Store it in a folder for reference.

Step two: cancel if you subscribed directly to ezra

If your bank statement shows Ezra charged you directly (not through Apple or Google), log into your Ezra account and search for subscription controls.

1. Visit ezracoach.app or your saved account login page in your browser.
   • If you forget your password, use the "Forgot Password" link and reset using your registered email.
2. Log in and navigate to "Account Settings" or "Billing" (exact naming varies by Ezra's interface design).
   • Look for a section labeled "Subscription," "Plans," "Membership," or "Billing History."
3. Find your active subscription plan and look for a "Cancel," "Downgrade," or "Stop Renewal" button.
   • Click that button immediately. Ezra may offer a discount or incentive to keep you; ignore it and proceed.
4. Confirm the cancellation by clicking a second confirmation button if prompted.
   • Take a screenshot of the confirmation message that says your subscription will end on [specific date].
5. Check your registered email within 5 minutes for a cancellation confirmation from hello@ezra.com.
   • Warning: If no email arrives within 15 minutes, the cancellation may not have processed. Repeat steps 1-4 or contact hello@ezra.com with your screenshot as proof.

Step three: cancel if you subscribed through apple app store

If your statement shows "Apple" as the billing source, you must cancel inside the Apple ecosystem, not through Ezra.

1. Open the Apple App Store app on your iPhone or iPad.
   • On an Android device, skip to Step Four (Google Play cancellation).
2. Tap your profile icon in the top right corner, then tap "Subscriptions."
3. Find "Ezra" or "Ask Ezra Premium" in your active subscriptions list.
   • If you see it, tap it. If you don't see it, the subscription may have already cancelled or expired.
4. Tap "Cancel Subscription" or "Edit" and then select "Cancel."
   • Apple shows you a refund window (usually 14 days from the date you see). If you cancel within this window, Apple may refund your last charge automatically.
5. Confirm the cancellation. Apple sends a confirmation email to your Apple ID address within moments.
   • Save this email as proof.
6. Pro tip: Take a screenshot of the cancelled subscription showing "Your subscription ends on [date]" to prove Apple processed your request.

Step four: cancel if you subscribed through google play

Android users who subscribed through the Google Play Store must cancel there.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right, then tap "Payments and subscriptions."
2. Select "Subscriptions" from the menu.
   • Scroll down to find "Ezra" or "Ask Ezra Premium."
3. Tap the Ezra subscription entry.
   • Tap "Cancel subscription."
4. Google displays a cancellation reason dropdown. Select a reason (or skip it) and tap "Cancel subscription" again.
   • Google may show a "Keep subscription" offer to retain you; decline it and proceed.
5. You'll see a final confirmation screen. Tap "Cancel" to finalize.
   • Take a screenshot showing your subscription has been cancelled as of [date].
6. Check your Google account email for a cancellation confirmation from Google Play within 10 minutes.

Step five: email ezra support as a safety net

After you cancel through Ezra, Apple, or Google, send an email to hello@ezra.com documenting your cancellation action.

1. Write a short, clear subject line: "Cancellation Confirmation for [Your Email Address]"
2. Include these details in the body:
   • Your full name and the email address linked to your Ezra account
   • The subscription plan name (Premium+ or Ask Ezra Premium)
   • The date you cancelled and the platform where you cancelled (Ezra web, Apple, or Google)
   • A copy or screenshot of your cancellation confirmation
   • The date you expect your final charge (your "subscription end date")
3. Send the email and keep a copy for your records. Ezra should acknowledge the cancellation within 2 business days.

What happens after you cancel ezra

Cancellation does not mean immediate access loss. Most recurring services allow you to use the paid plan until your current billing cycle ends.

Your access timeline after cancellation

When you cancel Ezra, you retain access to all paid features until your next scheduled billing date. For example, if your renewal date is December 15, and you cancel on December 5, you keep your full subscription active through December 14. On December 15, Ezra will not charge you again, and your access will downgrade or terminate depending on whether a free tier exists.

Pro tip: Note your exact "access ends" date from the cancellation confirmation. Check your bank statement on that date plus two days to verify no charge appeared. If a charge does appear after the confirmed cancellation, that is billing fraud, and you must escalate immediately.

Protecting yourself after cancellation

After you cancel, your account data depends on Ezra's retention policy, which is not clearly published in their terms. To protect your information:

• Download or export any personal study records, bookmarks, or progress data before your access ends.
• Change your Ezra password or delete your account if personal data is stored (contact hello@ezra.com to request account deletion and confirm data handling).
• Monitor your bank statement for 60 days to catch any surprise re-billing.
• If a charge reappears after cancellation, contact your bank immediately to dispute it as an unauthorized recurring charge.

Refund eligibility and how to claim one

Ezra does not publish a refund policy, making it your responsibility to request one if you qualify.

When you can request a refund

You qualify for a refund under Philippine consumer law if you cancel before using the service significantly or within a reasonable "cooling-off" period (typically 14 days from purchase). Additionally, if you cancel mid-cycle and Ezra's terms promise pro-rated refunds, you have a valid claim.

To request a refund, email hello@ezra.com with this information:

• Your account email address and full name
• The date you subscribed and the amount charged
• The date you cancelled
• A clear statement: "I request a refund for unused service from [cancellation date] to [original billing cycle end date]."
• Attach screenshots of your receipt, cancellation confirmation, and bank statement showing the charge.

Ezra should respond within 5-7 business days. If they decline without a valid reason, escalate to the Department of Trade and Industry (DTI) with your full correspondence history. Stopee has helped thousands of consumers recover refunds by documenting everything and escalating through official channels when companies refuse.

Common cancellation mistakes to avoid

Cancellation attempts often fail because users take shortcuts or cancel in the wrong location. Your frustration is valid-these services make it deliberately difficult.

Mistake one: cancelling in the wrong place

The single most common error is cancelling through one platform when you subscribed on another. Cancelling in the Ezra app does not cancel your Apple subscription. Cancelling on the Ezra website does not cancel your Google Play subscription. Each platform has its own subscription manager, and you must cancel where you actually subscribed.

Fix: Check your bank statement descriptor. The company that charged you is the only company that can cancel you. Cancel there first, then contact Ezra as a backup.

Mistake two: not saving confirmation screenshots

If Ezra bills you after you cancel, you need proof the cancellation was processed. A verbal conversation with support does not count as proof. Screenshots of confirmation pages, confirmation emails, and platform cancellation screens are your legal evidence.

Fix: Take screenshots at every stage. Save confirmation emails in a folder labeled "Ezra Cancellation." These documents protect you if you must dispute a charge with your bank or escalate to the DTI.

Mistake three: not monitoring your bank statement

Many users cancel, assume the job is done, and don't check their statements. Unauthorized charges can reappear weeks or months later.

Fix: Set a phone calendar reminder to check your bank statement on the day your access should end, plus 7 days later. If a charge appears, dispute it immediately with your bank as an unauthorized recurring charge and provide your cancellation screenshots.

If ezra refuses to cancel or keeps charging you

If Ezra ignores your cancellation request or continues billing after you've documented your cancellation, escalate officially through Stopee or the Department of Trade and Industry.

Escalation pathway for unresolved cancellations

First, send a written cease-and-desist email to hello@ezra.com. Include the phrase: "I have cancelled my subscription as of [date]. If you continue billing after [final billing date], I will file a complaint with the Department of Trade and Industry and dispute all charges with my bank." This formal language often triggers a response because companies fear DTI complaints.

If Ezra does not respond within 7 days or refuses to stop billing, file a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph. You will need:

• Your full name, contact number, and email
• Ezra's contact information (hello@ezra.com)
• All screenshots and emails proving your cancellation and any unauthorized charges
• Your bank statement showing the disputed charges
• A clear narrative of what happened and what you are requesting (stop all charges, refund unauthorized amounts)

The DTI investigates consumer complaints and can compel companies to refund you. Additionally, you can dispute charges directly with your bank as "Recurring transaction not authorized" and provide your cancellation evidence. Stopee recommends pursuing both routes simultaneously to maximize your chances of recovery.

Ezra cancellation checklist

Use this step-by-step checklist to stay organized during your cancellation.

How stopee helps you cancel ezra

Cancelling a subscription that hides its cancellation process is exhausting, and you shouldn't have to do it alone. Stopee exists to simplify cancellations and protect your consumer rights across the Philippines and beyond.

What stopee offers for subscription cancellations

Stopee is a consumer advocate platform that specializes in helping users cancel difficult subscriptions, recover unauthorized charges, and navigate Philippine consumer law. When you use Stopee to cancel Ezra or any other service, you gain:

• Step-by-step cancellation guides written for your specific service and country
• Verified email addresses and support routes for faster escalation
• Templates for refund requests and complaint emails
• Information about your rights under the Consumer Act of the Philippines
• Guidance on disputing charges with your bank
• Support in filing complaints with the Department of Trade and Industry

Stopee's mission is straightforward: make sure you stay in control of your money and your subscriptions. The company has helped thousands of consumers cancel unwanted services, recover refunds, and hold companies accountable for hidden charges. When you visit Stopee, you are not just getting information-you are gaining an advocate who understands Philippine consumer law and knows every trick companies use to lock users in.

Contact information and cancellation address

To cancel Ezra or request support, use this verified contact information.

Your next step

If you have already decided to cancel Ezra, start with the cancellation checklist above and identify your billing source within the next hour. Every day you delay is another day closer to an unexpected charge. If Ezra continues billing you after cancellation, remember that you have legal protections under Republic Act No. 7394, and Stopee is here to help you exercise those rights. Visit stopee.com to access templates, escalation guidance, and resources for any subscription you need to cancel in the Philippines. You are not stuck-you have options, and Stopee will help you use them.