Manage Pokergo

How to cancel PokerGO and stop automatic charges in the philippines

What is PokerGO and why you might want to cancel

PokerGO is a subscription streaming service built entirely around live poker tournaments, cash games, original shows, and classic matches. If you are a poker fan in the Philippines, you know this platform delivers more than 100 days of live poker per year, 24/7 on-demand access, and exclusive events like the World Series of Poker, Poker Masters, and Super High Roller Bowl.

Understanding your subscription structure

The critical detail that causes the most frustration: PokerGO uses automatic renewal. Your subscription renews at the end of each term until you actively cancel. Simply deleting the app does not stop your charges. This is the trap most Philippine users fall into, and it is exactly why Stopee exists - to help you navigate these unclear cancellation processes with confidence.

PokerGO publishes prices in U.S. dollars, which your bank or card issuer converts to Philippine pesos. As of March 2026, expect these monthly costs:

Why you might be canceling

You may have signed up on a free trial and now face a charge you did not intend. You may have forgotten your billing date and discovered an unwanted renewal. You may simply have lost interest in poker streaming. Whatever your reason, Stopee understands that canceling should be straightforward - and it should not require a detective investigation.

Your consumer rights under philippine law

What the consumer act of the philippines protects

The Republic Act No. 7394 (Consumer Act of the Philippines) gives you the right to cancel any subscription service without penalty, provided you do so before the billing date. You also have the right to clear, transparent information about automatic renewal terms at the point of sale. If PokerGO charged you without your informed consent, or if they failed to provide a clear cancellation method, you have grounds to dispute the charge with your bank.

Your escalation options if cancellation fails

If you cancel PokerGO through the proper channels and still get charged, or if the company refuses to process your cancellation, the Department of Trade and Industry (DTI) handles consumer complaints in the Philippines. You can file a complaint with the DTI Consumer Protection Group if PokerGO fails to honor your cancellation request or denies you a legitimate refund. Keep records of every cancellation attempt, screenshot confirmation numbers, and save all emails - these are your evidence.

Methods to cancel PokerGO

Where you subscribed matters

The most common cancellation mistake in the Philippines is using the wrong channel. If you subscribed via the PokerGO website, you must cancel on the website. If you signed up through the Apple App Store, you cancel through App Store settings. If you used Google Play, you cancel there. Canceling in the wrong place leaves your subscription active and billing continues. Stopee helps you identify the right path before you take action.

Cancellation channels by platform

Step-by-step cancellation guide

Cancel via the PokerGO website (direct billing)

If you paid with a credit card or debit card directly on PokerGO's website, this is your fastest route. Follow these steps exactly:

1. Open a web browser and go to pokergo.com
   • Do not use the mobile app - use a desktop or mobile browser
2. Log in with your email and password
   • If you forgot your password, click "Forgot password" and reset it first
3. Locate the user icon in the top right corner of the page
   • On mobile, this may be a menu icon (three horizontal lines)
4. Click your user icon and select "Account" or "Settings"
5. Find the "Subscription" section in the left menu
6. Look for your active plan and click "Cancel subscription" or "Manage subscription"
   • Warning: Some accounts show "Pause" before "Cancel" - do not click Pause, as this delays cancellation rather than ending it
7. Select a cancellation reason from the dropdown menu (optional, but helps you remember why)
8. Click "Continue" or "Confirm cancellation"
9. Wait for the confirmation screen to appear
   • Take a screenshot of this screen - it is your proof of cancellation
10. Check your email immediately for a confirmation message from PokerGO
    • Pro tip: If no email arrives within 30 minutes, log back in and verify the cancellation went through

Cancel via the apple app store

If you subscribed through an iPhone or iPad, your billing channel is the Apple App Store, not PokerGO directly. You must cancel here:

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the bottom right corner
3. Tap "Subscriptions"
4. Find "PokerGO" in your active subscriptions list
5. Tap "PokerGO"
6. Tap "Cancel subscription" or "Edit subscription"
   • If you see "Cancel" rather than "Edit," click Cancel
7. Confirm the cancellation when prompted
   • Apple will show your cancellation end date - note this date
8. Take a screenshot showing the cancellation confirmation
9. You will receive an email from Apple confirming the change within a few minutes

Cancel via google play store

If you subscribed through an Android phone or tablet, your billing runs through Google Play. Follow these steps:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage my subscriptions"
4. Tap "PokerGO" from the list of active subscriptions
5. Tap "Cancel subscription"
6. Choose a reason for cancellation (optional)
   • Your feedback helps PokerGO improve - it also documents your intent to cancel
7. Confirm by tapping "Yes, cancel" when the final prompt appears
8. Take a screenshot of the cancellation confirmation
9. Google will send you an email confirmation within a few minutes

Free trial edge case: cancel before the conversion date

If you signed up for PokerGO's free trial, cancellation is time-critical. PokerGO allows only one free trial per 365 days, and the trial converts to a paid subscription unless you cancel before the end date. You cannot claim a free trial twice. Follow the steps above for your platform, but do this at least 2 days before your trial ends to ensure processing time.

What happens after you cancel

Your access timeline and what to expect

Canceling PokerGO does not cut off your access immediately - this is actually in your favor. After you cancel, you retain access until the end of your current billing cycle. If you cancelled on the 5th of the month and your next billing date was the 20th, you have access until the 19th at 11:59 PM. After that, your account is locked and you cannot log in.

Warning: Do not assume that a refund will be automatic. PokerGO charges on a monthly, quarterly, or annual basis. If you cancel mid-cycle, you have already paid for that period and will not get a partial refund unless you request one or a legitimate reason applies (e.g., unauthorized billing, false advertising).

Confirming your cancellation was successful

Within 24 hours of canceling, log back into your PokerGO account and check your subscription status. You should see one of these indicators:

• Your plan shows "Cancelled" or "Active until [end date]"
• There is no "Renew subscription" button visible
• Your next billing date is no longer displayed

If your subscription still shows as active with a future renewal date, your cancellation did not process. Try again using the steps above, or contact PokerGO support directly at their help center. Stopee recommends keeping a note of your cancellation date - most billing disputes are resolved faster when you have documented proof.

Refunds and disputing charges

When PokerGO will refund you

PokerGO does not offer automatic refunds for cancellations made after your billing date has passed. You paid for access through the end of your cycle, and that access remains active until that date. However, you have the right to request a refund in these situations:

• You were charged without your consent (e.g., trial converted without warning)
• You cancelled before your billing date but were still charged
• You were charged multiple times in one cycle
• You cancelled on the correct platform but the charge still went through

How to request a refund

If you believe you were charged unfairly, do not dispute the charge with your bank immediately - first give PokerGO 48 hours to respond to a direct refund request. Email their support team at their official help desk, include your account email, the charge date, the amount, and a clear explanation of why you believe the charge was incorrect. Save a copy of this email.

If PokerGO denies your refund or does not respond within 5 business days, you can escalate by disputing the charge with your bank or credit card company. This is where your cancellation screenshots become essential. You have consumer protection under Philippine law, and your bank will investigate based on your documentation.

Common mistakes and how to avoid them

Where you are most likely to go wrong

Frustration builds when you think you cancelled but charges keep coming. The good news is that every one of these mistakes is preventable, and Stopee has helped thousands of consumers fix exactly these problems.

• Using the app instead of the website: Many Philippine users try to cancel inside the PokerGO app, but the app cancellation button sometimes does not work or takes days to process. Always cancel through the website (pokergo.com) or the platform where you subscribed (App Store, Google Play).
• Canceling in the wrong place: If you subscribed on your iPhone, you cannot cancel on the website. You must cancel in App Store settings. Stopee emphasizes: match your cancellation channel to your subscription channel.
• Assuming deletion equals cancellation: Deleting the PokerGO app does nothing to your subscription. Your account remains active and renews automatically. You must log in and formally cancel through your account settings.
• Missing the free trial deadline: If you signed up for a free trial, mark your calendar with the end date. The trial converts to a paid subscription automatically, and you cannot get the trial back if you miss the cancellation deadline.
• Not saving proof: Do not rely on memory or an email that might get lost. Take a screenshot of your cancellation confirmation the moment you see it. This is your proof if a dispute arises.
• Ignoring the confirmation email: PokerGO sometimes sends confirmation emails late, but they do send them. Check your inbox and spam folder within 2 hours of canceling. If no email arrives, log back in to verify.

Checklist before and after cancellation

Your pre-cancellation preparation list

Before you cancel, use this checklist to ensure you have everything in place:

• Log into your PokerGO account and screenshot your current active plan
• Write down your next billing date (found in your subscription settings)
• Search your email inbox for the original subscription confirmation or last receipt
• Identify where you subscribed: website, App Store, or Google Play
• Open the correct cancellation channel (do not use the app)
• Note the current date and time so you remember when you cancelled

Your post-cancellation verification list

After you hit cancel, follow this checklist to confirm success:

• Screenshot your confirmation screen immediately
• Check your email for PokerGO's or your platform's confirmation within 2 hours
• Log back in 24 hours later and verify your subscription status changed to "Cancelled"
• Mark your calendar with your cancellation end date so you know when access stops
• If you requested a refund, track the response and escalate if no reply arrives within 5 business days
• Save all screenshots and emails in a folder titled "PokerGO cancellation" for future reference

Why choose stopee for cancellation support

Get clear guidance for messy cancellations

PokerGO cancellations often feel unnecessarily complicated because the company buries the cancel button, sends confirmation emails late, and makes you guess whether your cancellation actually worked. Stopee cuts through this confusion by giving you the exact steps, the right platform, and the documentation you need to prove you cancelled.

Whether you subscribed on the website, the App Store, or Google Play, Stopee walks you through your specific scenario so you cancel on the first try - not the third. We also explain your consumer rights under Philippine law, so you know how to escalate if PokerGO refuses to honor your cancellation or denies a refund you deserve.

Thousands of Filipinos have used Stopee to cancel streaming services, subscriptions, and memberships without wasting time, without duplicate charges, and without fighting with customer service. If you get stuck at any point, Stopee is here to help you finish what you started.

Contact information for formal complaints

PokerGO's postal address for data requests and formal correspondence

If you need to send PokerGO formal notice of cancellation, a refund dispute, or a data processing complaint, use this mailing address:

PokerGO is available at their help center for general support, but for formal, documented correspondence that creates a paper trail, send your letter to the address listed in their data processing notices. Always send correspondence via registered mail so you have proof of delivery. Include your account email, the transaction date, the amount charged, and a clear statement of what you are requesting (e.g., cancellation confirmation, refund, data removal).

If you file a complaint with the Department of Trade and Industry, include copies of all cancellation attempts, bank statements showing the charges, and any communications with PokerGO. The DTI takes consumer protection seriously, and your documentation will strengthen your case.

Escalation path if you are still being charged

If you cancelled PokerGO, received a cancellation confirmation, but were still charged after your cancellation end date, escalate in this order:

1. Contact PokerGO support directly with proof of cancellation and demand a refund within 5 business days
2. If they deny the refund or do not respond, dispute the charge with your bank or credit card company
3. If your bank does not resolve it, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group
4. Keep all documentation at every step - screenshots, emails, bank statements, and proof of your cancellation attempt

Final thoughts on canceling PokerGO

Canceling a subscription should not require a manual like this, but the reality is that streaming services like PokerGO make cancellation deliberately hard. The good news: you are not stuck. Stopee has helped thousands of consumers cancel PokerGO without being charged again, without confusion, and without wasted time on hold with support. You have the right to cancel under Philippine law, you have a clear process to follow, and you have evidence to back you up if anything goes wrong. Use the steps in this guide, save your screenshots, and reclaim control of your subscription.