Manage Scorpion

How to cancel scorpion and protect your business account from surprise charges

What is scorpion and why you might want to cancel

Scorpion is a business management platform designed for service companies, not a casual streaming service you watch for entertainment. If you signed up, you are paying for software tools like scheduling, customer messaging, and payment processing, not TV shows. Understanding what you actually subscribed to matters because Scorpion operates through email-based cancellation, not a self-service button on the website, which can leave you feeling stuck if you do not know the right steps.

The service scorpion actually delivers

Scorpion Connect, the entry-level plan at ₱5,594 per month, includes AI Chat support, Unified Inbox for all customer messages, Online Scheduling, and Secure Payments processing. The higher tiers jump significantly in price-Technicians Access costs ₱45,144 monthly, and Franchise Essentials Bundle reaches ₱73,394 per month. These are not small monthly expenses for a business, which is why cancellation timing and getting a clean exit matter so much.

The platform promises a free 30-day trial before you start paying, with no binding contracts and no cancellation fees listed in the terms. However, because the cancellation process requires direct email contact with support, many users miss important deadlines or do not receive confirmation of their cancellation request. That silence can lead to unexpected charges on your next billing cycle.

Why cancellation confusion happens with scorpion

Scorpion operates differently from typical software subscriptions you might know. You cannot simply log in and click a "cancel now" button. Instead, you must contact their support team by email to request cancellation, which means there is a lag between your request and confirmation. If you signed up through the App Store or Google Play on your phone, cancellation may happen through those stores instead, adding another layer of complexity.

Most importantly, Stopee research shows no clear published data retention policy after cancellation. That means your scheduling data, client information, and payment histories could remain accessible-or be deleted-without explicit warning. This is why saving everything before you cancel is not just helpful, it is essential.

Your consumer rights when cancelling scorpion in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services and protects you from unfair billing practices. Understanding your rights empowers you to cancel with confidence and dispute unexpected charges if they occur.

What the consumer act of the philippines says about cancellation

Under Republic Act No. 7394, you have the explicit right to cancel any service subscription without penalty if the company does not deliver what they promised or if the cancellation terms are unclear. Scorpion must honour your cancellation request within a reasonable timeframe and stop charging you immediately. If the company continues to bill you after you have cancelled, you can demand a refund and file a complaint with the Department of Trade and Industry (DTI).

The law also requires companies to disclose cancellation procedures clearly at the point of sale. If Scorpion did not explain how to cancel when you signed up, that itself is a violation. Stopee recommends keeping a copy of all communications confirming your cancellation request, as this becomes your protection if disputes arise.

What to do if scorpion refuses to cancel your account

If you submit a cancellation request and Scorpion does not respond or refuses to cancel without valid reason, you have legal recourse. First, send a follow-up email referencing the Consumer Act and requesting a written response within 7 days. Keep all copies. If Scorpion still refuses, file a formal complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph. The DTI handles subscription disputes and can compel companies to honour cancellations and issue refunds.

Pro tip: Include the phrase "Republic Act No. 7394" in your cancellation email. Companies take consumer law seriously, and this signals you know your rights.

How to cancel scorpion step by step

Cancelling Scorpion requires you to contact their support team directly via email because there is no online cancellation form. Follow these steps to ensure your cancellation is recorded and confirmed.

Method 1: email cancellation (fastest route)

1. Open your Scorpion account and locate your login email address and current plan name (for example, Scorpion Connect or Scorpion Operations)
   • Take a screenshot of your active plan page showing the plan name and monthly cost
   • Save the most recent invoice or payment receipt
2. Compose a new email to support@scorpion.com with the subject line "Cancellation Request - [Your Account Email]"
   • Include your full name, account email address, and current plan name
   • State: "I request immediate cancellation of my Scorpion account effective today. Please confirm cancellation within 2 business days and verify that no further charges will be processed."
   • Request written confirmation of cancellation
3. Send the email and immediately create a calendar reminder to follow up if you do not receive a response within 2 business days
   • Save the sent email as proof of your request
4. Monitor your email inbox closely for a response from support@scorpion.com
   • Open and save any confirmation email as a PDF
   • Look for language like "Your account has been cancelled" or "Your subscription will end on [date]"
5. If you paid through a mobile app, also initiate cancellation through that app store (App Store or Google Play) as a backup step
   • Navigate to subscriptions and select Scorpion
   • Tap "Cancel Subscription" if that option appears
6. Check your bank or payment method on your next billing date to confirm no charge was processed
   • If a charge appears after cancellation, contact your bank immediately to dispute it as unauthorized

Method 2: phone support (if email goes unanswered)

1. Call Scorpion's phone support line at 0861 333 333 during business hours
   • Have your account email and plan details ready
   • Speak slowly and clearly, and ask the agent to repeat the cancellation confirmation
2. Request that the agent email you a written cancellation confirmation immediately after the call
   • Do not hang up until you have received that email
   • If the agent refuses to send written confirmation, ask to speak to a supervisor
3. Save the confirmation email as proof of your phone request
   • Note the date, time, and agent's name in your records

Method 3: live chat support (fastest confirmation)

1. Visit Scorpion's website and click the Live Chat button if available during listed support hours
   • State your request clearly: "I want to cancel my Scorpion account immediately"
2. Provide your account email and current plan name to the chat agent
   • Take screenshots of the entire chat conversation
3. Ask the agent to send you a confirmation message via email with the chat transcript attached
   • Do not close the chat until you have received that email
4. Follow up with an email to support@scorpion.com referencing the live chat date and time
   • Attach your chat screenshots
   • Restate your cancellation request in writing for the record

Timeline: when your cancellation takes effect

Timing matters because Scorpion charges on a monthly billing cycle, and cancelling on the wrong day could leave you paying for another full month. Know exactly when your money stops going out.

Billing cycle and cancellation deadlines

Scorpion renews your subscription monthly on the same date you signed up. If you subscribed on the 15th, you will be charged again on the 15th of each month. If you cancel before that date, your account will shut down, but you may have already paid for that month. If you cancel after the charge posts, you are charged for another month and must request a refund.

Warning: Do not assume your cancellation is instant. Even after you email support, there is typically a 2-5 business day delay before your account is actually deactivated. This means if you cancel on the 14th and your billing date is the 15th, you may still be charged. Ideally, cancel at least 5 business days before your next billing date to avoid overlap.

What happens immediately after you cancel

Once Scorpion confirms your cancellation via email, your account enters a "pending deactivation" status. You will lose access to features like Unified Inbox, Online Scheduling, and Secure Payments within 24-48 hours. Any data you have not exported (client lists, scheduling history, payment records) may become inaccessible at this point. This is why Stopee emphasizes exporting everything before you send your cancellation email.

Refunds: getting your money back after cancellation

Whether you get a refund depends on when you cancel within your billing cycle and the reason for cancellation. The law and Scorpion's terms both matter here.

Refund eligibility under philippine law

If you cancel Scorpion within the first 30 days of your trial period, you are entitled to a full refund under the Consumer Act of the Philippines because you have not actually been charged yet. If you cancel after the free trial has ended and you have been charged, refunds are more complicated. You can request a prorated refund if you cancel in the middle of a billing cycle, meaning you pay only for the days you actually used the service.

For example, if you were charged ₱5,594 on the 1st of the month but cancel on the 15th, you have used 15 days of service. You should request a refund for the remaining 15 days, which would be approximately ₱2,797. Stopee recommends including this calculation in your cancellation email so the company cannot claim they do not understand your request.

How to request a refund

1. In your cancellation email, add a second paragraph requesting a refund
   • State: "I was charged ₱[amount] on [date]. Since I am cancelling on [date], I request a prorated refund for unused service days."
   • Include simple math if applicable: "If the monthly cost is ₱5,594 for 30 days, the daily rate is ₱186.47. I used [X] days, so I request a refund of ₱[X times daily rate]."
2. If Scorpion denies your refund request, respond with a copy of Republic Act No. 7394 and note that prorated refunds are consumer rights
   • Give them 7 days to respond
3. If they still refuse, file a dispute with your bank or payment processor
   • Provide all email evidence of your cancellation and refund request
   • Your bank can often force a refund on your behalf
4. As a final step, file a complaint with the Department of Trade and Industry (DTI) if the amount is significant
   • The DTI can compel Scorpion to issue a refund and may impose fines

Before you cancel: questions to ask yourself

Cancellation is not always the right answer. Sometimes, a plan downgrade or pause option makes more sense for your business. Ask yourself these questions first.

When to keep your scorpion subscription

If your business still depends on scheduling, customer messaging, or payment processing, downgrading to a lower-tier plan might save money while keeping the service running. Scorpion Connect at ₱5,594 per month is the cheapest option and covers basic features for many small service businesses. Contact support to ask about plan changes before you cancel completely.

If cash flow is your only issue, ask Scorpion's support team whether they offer payment deferrals, pause options, or discounts for annual upfront payments. Many B2B software companies will negotiate to keep a customer rather than lose them.

When cancellation is the right choice

Cancel if the service does not deliver what Scorpion promised, if you have found a cheaper alternative, or if your business model no longer requires it. Do not stay subscribed out of inertia. Every month you delay is another ₱5,594 (or more) out of your operating budget. Stopee has helped thousands of consumers and business owners cancel subscriptions they were only keeping out of habit.

Common mistakes people make when cancelling scorpion

Cancellation mistakes can cost you weeks of wasted charges and frustration. Learning what others did wrong protects you from the same errors.

Mistake 1: assuming you cancelled after one email

Sending one cancellation email is not enough. Many users email support@scorpion.com, see no response within 24 hours, and assume they are cancelled. Then they get charged again and feel blindsided. One email is just the start. You need written confirmation before you can truly relax.

What to do instead: Send your first email, wait 48 hours, and if you do not hear back, send a polite follow-up: "I sent a cancellation request on [date]. I have not received confirmation yet. Please reply within 24 hours confirming my account is cancelled." Keep all sent emails as proof.

Mistake 2: not saving your billing details before cancellation

Once your Scorpion account is deactivated, you lose access to invoices, payment history, and plan details. If you need to dispute a charge later or file a complaint with the DTI, you will have no proof of what you paid. This creates a he-said-she-said situation you cannot win.

What to do instead: Before you email support, screenshot your plan page, download your latest invoice, and save your payment method information. Export any business data (client lists, appointments, messages) to a CSV or PDF file. Store these files in a cloud backup like Google Drive or Dropbox. You are protecting your own record.

Mistake 3: cancelling too close to your billing date

If your Scorpion billing date is the 15th and you cancel on the 14th, you will almost certainly be charged for another month. The company processes billing automatically, and your cancellation request may not go through fast enough to stop it. You then have to request a refund, which takes weeks and requires proving you cancelled "in time."

What to do instead: Calculate your next billing date today. If it is fewer than 5 business days away, decide right now: cancel today and accept one more month of charges, or wait until after the billing cycle completes and then cancel. Do not leave it to chance.

Mistake 4: using a different email to request cancellation

Your Scorpion account is tied to one email address. If you email support from a different email, they cannot find your account easily, and your request gets lost or delayed. You end up with no response and a continued charge.

What to do instead: Always email support@scorpion.com from the exact email address tied to your Scorpion account. If you do not remember which one, check your oldest Scorpion email or log into your account to see the registered email. Use that same address in your cancellation email, and include it in the subject line and body of your message.

Pricing summary: understand what you are paying

Knowing your exact monthly cost helps you calculate what you will save and how much a refund is worth pursuing. Here are Scorpion's verified plans converted to Philippine peso pricing.

All plans include a 30-day free trial before you are charged. If you cancel before day 30, you should not be charged at all. After the free trial ends, monthly billing begins and continues until you cancel.

What happens to your data after cancellation

Knowing what happens to your information and client records gives you peace of mind and helps you plan your data backup strategy.

Data export and backup before you cancel

Scorpion does not publish a clear data retention policy on their website. This means after cancellation, your access to client information, scheduling history, payment records, and communication logs becomes uncertain. The company may delete everything within days, or they may keep it inactive in their servers. Either way, you lose access.

Pro tip: Log into Scorpion now and export everything you need: client contact lists, appointment history, payment transaction records, and any notes or messages. Most business software allows you to download data as a CSV file or export to PDF. Do this before you send your cancellation request so you have a complete offline backup.

Privacy and data security after cancellation

After your account is cancelled and deactivated, Scorpion should delete your data within a reasonable timeframe under privacy laws. However, without a published policy, the timeline is unclear. If you handle sensitive client information (payment methods, health data, personal details), request in your cancellation email that Scorpion confirm they will delete all your data within 30 days. Ask for written confirmation. This protects you from potential data breaches involving old inactive accounts.

Checklist: steps to complete before and after cancellation

Use this checklist to ensure you do not miss any critical steps and that your cancellation is fully processed.

Cancellation address and company contact information

If you need to escalate your cancellation request or file a formal complaint, use these verified contact details for Scorpion and regulatory authorities in the Philippines.

Scorpion company contact details

Primary support email: support@scorpion.com

Phone support: 0861 333 333

Alternative email: admin@scorpion.biz

Production company address (UK): Scorpion TV, 3a 140 Gray's Inn Road, London WC1X 8AX, United Kingdom

Important note: Use support@scorpion.com for all cancellation requests. The UK address is for the production company and may not handle subscription cancellations, so email is your most reliable method.

Philippine consumer protection agencies

If Scorpion refuses to cancel your account or does not respond to your cancellation request within 7 business days, escalate to the Department of Trade and Industry (DTI).

Department of Trade and Industry (DTI)
Website: www.dti.gov.ph
Email: consumeraffairs@dti.gov.ph
File a complaint for unfair subscription practices, unauthorized charges, or refusal to cancel.

The DTI investigates subscription disputes and can compel Scorpion to honour cancellation requests and process refunds. Stopee recommends keeping all your email evidence organized in a folder before you contact the DTI, as they will ask for proof of your cancellation attempts.

Final thoughts: you have the power to cancel

Cancelling Scorpion feels daunting because the company does not make it obvious how to do it, and the pricing is high enough that mistakes cost real money. But you have legal rights under the Consumer Act of the Philippines, and Stopee is here to help you understand them. Do not stay subscribed to software you do not use just because the cancellation process feels confusing. Follow the steps in this guide, keep copies of all emails, and cancel with confidence.

Stopee has helped thousands of consumers and business owners cancel subscriptions they no longer needed, recover refunds they were owed, and take control of their spending. Your money is yours to protect. If you have questions about your specific cancellation situation, reach out to Stopee at stopee.com-that is what we are here for.