Manage Kaspersky

How to cancel kaspersky in the philippines and stop auto-renewal charges

What kaspersky is and why cancellation matters

Kaspersky is a global cybersecurity company that sells antivirus, privacy, and device protection tools through recurring monthly or annual subscriptions. The service runs across Windows, Mac, Android, and iPhone devices, all managed through a single account system called My Kaspersky. If you live in the Philippines, you likely subscribed either directly through Kaspersky's website, or through the App Store or Google Play.

Here is the critical part: Kaspersky subscriptions renew automatically unless you actively cancel them. Many Filipino users discover they were charged repeatedly because they deleted the app or closed their device, thinking that would stop billing. It does not. You must cancel the subscription itself to prevent future charges. This guide walks you through every method, the traps to avoid, and your consumer rights under Philippine law.

How kaspersky works and what you are paying for

Kaspersky offers several tiers of protection. Standard plans include real-time antivirus scanning, phishing protection, safer browsing tools, and password manager features. Premium plans add VPN protection, parental controls, and priority support. Some users also purchase Premium Support separately for remote assistance. All subscriptions auto-renew at the end of each billing period unless cancelled in advance.

In the Philippines, Kaspersky uses iSecure Networks as its official distributor and local support partner. You can reach them by phone at +63 917 848 2592, email at onlinesales@isn.com.ph, or through the web during business hours (Monday to Friday, 8:00 AM to 5:00 PM). However, many users report difficulty reaching support during peak hours, and English-language support is more reliable than Filipino-language assistance.

Why you might want to cancel

You may cancel Kaspersky for several valid reasons: switching to a cheaper antivirus provider, upgrading to a different security tool, discovering auto-renewal charges you did not authorize, or simply wanting to reduce your monthly expenses. Whatever your reason, Stopee understands that cancellation should be straightforward and free from hidden charges or obstacles.

The risk is that some users in the Philippines have reported being charged after cancellation, or finding that their cancellation only worked partially (such as removing the software but not stopping the subscription). This happens because cancellation methods vary depending on where you bought the subscription. That is why understanding which payment method you used is your first step to a clean cancellation.

Check your payment method before cancelling

Your cancellation route depends on where you originally paid for Kaspersky.

Identify where you paid

Take 5 minutes now to prevent confusion later. Log in to your My Kaspersky account and check your subscription details. Look for the payment method listed under "Billing" or "Subscriptions." If you subscribed directly through Kaspersky's website, you will see a credit card, debit card, or local payment method (GCash, Maya, or bank transfer) on file. If you subscribed through the App Store (for Mac or iPhone), or Google Play (for Android), the billing will show as coming from Apple or Google, not Kaspersky directly.

Pro tip: Take a screenshot of your subscription details before cancelling. Include the plan name, renewal date, and billing method. If a dispute arises later, you have proof of what you cancelled and when.

Why this matters for your cancellation

If you bought directly from Kaspersky, you cancel through My Kaspersky or by contacting iSecure Networks in the Philippines. If you bought through the App Store or Google Play, you must cancel through that app store first, not through My Kaspersky. Cancelling in only one place leaves the other subscription active, and you will keep getting charged. This is one of the most common mistakes users make, and Stopee has helped thousands of consumers untangle exactly this issue.

How to cancel kaspersky through my kaspersky (direct subscriptions)

If you subscribed directly through Kaspersky's website using a credit card, debit card, or local payment method, follow these steps to cancel through the web portal.

Step-by-step web cancellation

1. Open your web browser and go to kaspersky.com.
2. Click Sign In in the top right corner.
3. Enter your email address and password associated with My Kaspersky.
   • If you have not created a My Kaspersky account, you will need to create one first using your registered email.
4. Once logged in, locate the Subscriptions or My Products section (this may appear on the dashboard or under a menu labelled Account or Settings).
5. Find the active Kaspersky subscription you want to cancel and click Manage Subscription.
6. Look for the Cancel Subscription button and click it.
7. Kaspersky will ask you why you are cancelling. Select your reason from the dropdown menu (you are not required to give a detailed explanation, but the information helps them improve service).
8. Review the cancellation details. Confirm that your current protection remains active until the end of your paid billing period.
9. Click Confirm Cancellation or Cancel Subscription to complete the action.
10. Kaspersky will send a cancellation confirmation email to your registered address. Save this email as proof of cancellation.

Warning: Do not simply delete the Kaspersky software from your device after cancellation. The subscription and the software are separate. Deleting the app does not cancel the subscription, and you will continue to be billed.

What happens after you cancel through my kaspersky

Your protection remains active until the end of your current billing cycle. If your renewal date is 15 May and you cancel on 8 May, you still have protection until 15 May. After that date, your licence expires and you lose access to Kaspersky services. You will not be charged again unless you manually reactivate a subscription.

Check your bank or payment app (GCash, Maya, or credit card) on your next scheduled renewal date to confirm no charge was taken. If a charge appears, contact Kaspersky support immediately with your cancellation confirmation email.

How to cancel kaspersky through app store or google play

If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through My Kaspersky.

Cancel an iOS subscription (App store)

1. On your iPhone or iPad, open the Settings app.
2. Tap your name or Apple ID at the top of the screen.
3. Tap Subscriptions (you may need to scroll down to find it).
4. Find Kaspersky in the list of active subscriptions and tap it.
5. Tap Cancel Subscription or Remove.
6. Confirm the cancellation by tapping Confirm.
7. Apple will send you a cancellation confirmation email. Keep this for your records.

Pro tip: If you see a message saying "You can still use Kaspersky until [date]," this is normal. Your protection remains active until the end of the billing period, even though the subscription no longer renews.

Cancel an android subscription (Google play)

1. On your Android device, open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Tap Manage apps and device.
4. Go to the Manage tab and scroll to find Kaspersky.
5. Tap Kaspersky to open its app page.
6. Tap Subscriptions (this may appear near the top of the app page).
7. Select the active Kaspersky subscription and tap Cancel Subscription.
8. Follow the on-screen prompts to confirm cancellation.
9. Google Play will email you a cancellation confirmation. Save this for your records.

Warning: If you subscribed through both the App Store and My Kaspersky directly, you have two separate subscriptions and must cancel both independently. Check your billing statements carefully to confirm.

Cancellation pricing and what you might be charged

Here is a breakdown of typical Kaspersky subscription costs in the Philippines and what happens to your money if you cancel.

Pro tip: Annual plans are cheaper per month, but if you cancel early, Kaspersky typically does not refund the unused portion. If you are unsure about committing, buy a monthly plan instead.

Refund eligibility in the philippines

Kaspersky's refund policy varies by region and payment method. In the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) gives you rights to a refund if the service is defective or not as described. However, Kaspersky's standard refund policy is more restrictive: refunds are usually only available within 14-30 days of purchase if you have not activated the product.

If you cancel after the trial period ends or after activation, Kaspersky usually does not refund the unused portion of your subscription. This is why timing matters. If you are on a trial and discover Kaspersky is not right for you, cancel before the trial ends to avoid any charge at all.

Your consumer rights under philippine law

The Philippines protects consumers through the Consumer Act of the Philippines (Republic Act No. 7394).

What the law says about auto-renewal

Under Philippine law, companies must clearly disclose their cancellation terms and auto-renewal policies before you buy. If Kaspersky failed to clearly tell you that your subscription would auto-renew, or if the cancellation process was deliberately made difficult or unclear, you may have grounds for a complaint or refund request.

Additionally, if Kaspersky continued charging you after you attempted to cancel (because the cancellation failed or went through partially), you are entitled to a refund for those unauthorized charges. Stopee recommends keeping all screenshots, cancellation confirmation emails, and bank statements as evidence if a dispute arises.

How to escalate a complaint

If Kaspersky refuses to refund unauthorized charges or ignores your cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a complaint online at dti.gov.ph or contact your local DTI office. The DTI can investigate and require the company to refund you if the law has been violated.

Pro tip: Stopee always recommends documenting everything: cancellation dates, confirmation emails, billing statements, and any support messages. This evidence makes a DTI complaint much stronger.

Common cancellation mistakes to avoid

We understand that cancellation can feel frustrating when the process is not transparent. Many Filipino users have made these mistakes, and we want you to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling Kaspersky from your device does not cancel the subscription. Your account remains active and renews on schedule. Always cancel through My Kaspersky or the App Store/Google Play before deleting the software.

Mistake 2: cancelling in the wrong place

If you subscribed through Google Play, cancelling in My Kaspersky does not work. You must cancel through Google Play. If you subscribed directly through Kaspersky's website, cancelling through the App Store does not work. Know where you paid, then cancel there.

Mistake 3: not waiting for the cancellation confirmation email

Many users assume they have cancelled after clicking the button, but they do not check for the confirmation email. If Kaspersky does not send a confirmation within a few minutes, the cancellation may have failed. Log back in and verify that the subscription is gone. If it is still there, try cancelling again or contact support.

Mistake 4: cancelling during a free trial without realizing it converts to paid

If you are on a free trial and do not cancel before the trial ends, Kaspersky will charge you for a paid subscription automatically. Mark your trial end date on your calendar and cancel at least 24 hours before it expires. Do not wait until the last day.

Mistake 5: not checking for charges after cancellation

Always check your bank statement or payment app (GCash, Maya, credit card) on your next scheduled renewal date. Confirm that Kaspersky did not charge you again. If a charge appears, you have proof of the problem and can demand a refund with your cancellation confirmation email as evidence.

What happens after you cancel kaspersky

Once you cancel, your subscription enters a wind-down phase. Understanding this timeline helps you plan your next security solution.

Your protection timeline after cancellation

You retain full Kaspersky protection until the end of your current billing period. If your renewal date is 20 May and you cancel on 10 May, you are still protected until 20 May at 11:59 PM. After that moment, your licence expires. You lose access to real-time protection, password manager, VPN, and all other Kaspersky features.

Install a replacement antivirus before your licence expires so you never go unprotected. Popular alternatives in the Philippines include Windows Defender (free with Windows), Norton, McAfee, and Avast. Do not leave your device without some form of protection, even for a single day.

What happens to your data

If you used Kaspersky Password Manager, export your passwords before cancellation if possible. Log in to My Kaspersky, go to Password Manager, and look for an export or backup option. Once your licence expires, Kaspersky may restrict access to stored data. Save important information (passwords, recovery codes, vault contents) to a secure location first.

Reactivation if you change your mind

If you cancel and then decide you want Kaspersky back, you can reactivate your subscription anytime through My Kaspersky or the App Store/Google Play. However, if you previously cancelled because of a billing dispute or poor support experience, Stopee recommends trying a different security solution first. Your cancellation gives you time to explore other options.

Cancellation checklist for filipino users

Use this checklist to ensure your cancellation is complete and correct.

Reviews and real cancellation experiences from philippine users

Filipino users have shared varied experiences with Kaspersky cancellation. Many completed cancellations smoothly through My Kaspersky and received confirmation emails within minutes. However, some users reported difficulty reaching iSecure Networks customer support by phone and email, leading to delayed resolutions. A few users reported being charged after cancellation, though these issues were eventually resolved after contacting support with proof of cancellation.

The most common complaint is unclear cancellation instructions on the website, which led users to assume uninstalling the app was enough. Stopee has helped thousands of consumers navigate exactly these scenarios and recover unauthorized charges by providing clear, step-by-step guidance and escalation routes when needed.

Kaspersky contact information for philippines

If you encounter problems cancelling or need to dispute a charge, contact iSecure Networks, Kaspersky's official distributor in the Philippines.

Pro tip: If you call iSecure Networks, mention your cancellation request clearly and ask for a ticket or reference number. This gives you accountability and helps if you need to escalate later.

Final summary and next steps

Cancelling Kaspersky in the Philippines is straightforward once you know where you paid and which platform to use. If you subscribed directly through Kaspersky, cancel via My Kaspersky or contact iSecure Networks. If you subscribed through the App Store or Google Play, cancel through that app store. Confirm your cancellation with email proof and check your bank statement on the next renewal date to ensure you were not charged again.

Your protection remains active until the end of your current billing cycle. Use that time to install a replacement antivirus solution so your device never goes unprotected. If Kaspersky refuses to cancel or continues charging you after cancellation, escalate to the DTI under the Consumer Act of the Philippines.

Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and navigate disputes with companies that ignored their cancellation requests. Visit stopee.com for step-by-step guides, support contact databases, and consumer rights information. Your cancellation should be easy, fast, and transparent. Stopee is here to make sure it is.