Manage Mullvad

How to cancel mullvad VPN and stop paying: a step-by-step guide for filipino users

What mullvad is and why you might want to cancel

Mullvad is a privacy-focused VPN service operated by Mullvad VPN AB, based in Gothenburg, Sweden. The service encrypts your internet traffic, masks your location, and protects you from tracking on public Wi-Fi networks and beyond.

Here's what matters for cancellation: Mullvad switched from traditional subscriptions to a prepaid, one-time payment model in June 2022. This shift means many Filipino users searching for "cancel Mullvad" are actually looking to stop recurring charges from the App Store or Google Play, not a website subscription. Understanding which payment method you used is the first step to cancelling without hassle.

How mullvad's payment model works

When you pay Mullvad, you purchase VPN access for a fixed period, typically 30 or 90 days. There is no automatic renewal on the Mullvad website itself. However, if you purchased through Apple's App Store or Google Play Store, those platforms may be set to renew your purchase automatically each month or quarter, even though Mullvad's own service does not require it.

This mismatch is where confusion happens. You might think you've cancelled when you've only stopped the Mullvad account side, while your App Store or Google Play subscription keeps charging your payment method in Philippine Pesos.

Mullvad pricing for philippines users in 2024

Mullvad added support for Philippine Peso (PHP) in 2024, making it more accessible for Filipino users. On the iOS App Store in the Philippines, in-app purchases are listed at ₱340 for 30 days and ₱1,020 for 90 days. Android Google Play pricing mirrors this structure. These are one-time charges, but if your subscription was set to auto-renew through the store, you will be charged again unless you cancel the store subscription.

Your consumer rights when cancelling mullvad

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to receive accurate information about services and the right to fair, honest and equitable dealings. If Mullvad or your payment platform continues charging you after you've requested cancellation, you have legal grounds to dispute the charge and seek a refund.

Mullvad advertises a 14-day money-back guarantee for eligible payment methods. This means you can request a full refund within 14 days of your purchase if you're unsatisfied, regardless of how much time you've used. This guarantee strengthens your position if the company refuses your first refund request. Stopee recommends saving all payment confirmations and cancellation requests so you have evidence if you need to escalate.

Your rights under philippine consumer law

The Consumer Act of the Philippines protects you from unfair billing practices. If a company charges you after you've cancelled, you can file a complaint with the National Complaints Center (NCC) or the Department of Trade and Industry (DTI). Keep records of your cancellation request, the dates you were charged, and any communications with Mullvad or your payment provider.

If you paid by credit card or debit card through a Philippine bank, you also have the right to file a chargeback with your bank if Mullvad continues charging you after cancellation. Contact your bank's customer service and provide them with your cancellation email and proof that the charges were unauthorized after your request.

Methods to cancel mullvad based on how you paid

Your cancellation path depends entirely on where your money went. Stopee has identified three main payment routes, and each one requires a different action to stop future charges.

Cancel if you paid through apple app store

This is the most common cancellation scenario for Filipino iPhone and iPad users.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find Mullvad in the list of active subscriptions and tap it.
   • If you see "Manage" instead of a subscription name, tap "Manage subscriptions" first.
5. Tap "Cancel subscription" or "Edit" if available.
   • You may see an option to downgrade or switch to a free trial first; ignore this if you want to cancel completely.
6. Confirm your cancellation by tapping "Confirm" or "Yes, cancel subscription."
7. You should see a notification that your subscription has ended and your access will expire on a specific date.
8. Screenshot this confirmation page for your records.

Pro tip: Your access continues until the end of your current billing cycle. You're not losing any paid time by cancelling early. After you cancel, the App Store will not charge you again, even though Mullvad's app may still appear on your phone.

Cancel if you paid through google play store

Android users in the Philippines typically cancel through Google Play, which handles all subscription billing for apps downloaded through the Play Store.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon (usually in the top right corner).
3. Select "Subscriptions" or "Manage subscriptions" from the dropdown menu.
4. Find Mullvad in your active subscriptions list.
   • If you have many subscriptions, use the search bar to find it faster.
5. Tap on Mullvad to open the subscription details page.
6. Tap "Cancel subscription" at the bottom of the page.
7. Choose your cancellation reason from the dropdown (you can select any option; this is optional feedback for Google).
8. Tap "Continue" or "Cancel subscription" to confirm.
9. Google will display your final charge date and the date your access ends.
10. Take a screenshot of the confirmation screen.

Warning: Do not uninstall the Mullvad app thinking that will cancel your subscription. Uninstalling the app does not cancel your Google Play subscription; you must cancel through the Play Store settings as described above. Many Filipino users make this mistake and continue getting charged.

Cancel if you paid mullvad directly (web payment, card, or crypto)

If you paid Mullvad directly through their website using a credit card, debit card, PayPal, or cryptocurrency, you may have a cancellable subscription on your Mullvad account.

1. Visit mullvad.net in your web browser.
2. Log in to your Mullvad account using your account number or the credentials you set.
3. Navigate to the "Account" section.
   • Look for a menu option labelled "Account," "My account," or "Account settings."
4. Look for a "Cancel subscription" button or link on your account dashboard.
   • If you see only "Remaining time" and no cancellation option, your subscription is already prepaid with no auto-renewal, and there's nothing to cancel on the website side.
5. If a "Cancel subscription" option appears, click it and follow the on-screen prompts.
6. Confirm your cancellation when prompted.
7. You should receive a confirmation message on-screen and an email to your registered address.
8. Save this email and the on-screen confirmation as proof of cancellation.

Pro tip: If you paid with cryptocurrency (Bitcoin or Monero), your payment is final and there's no subscription to cancel. Your access ends automatically when your prepaid time expires. You do not need to take any further action unless you want to request a refund within 14 days.

How to request a refund from mullvad within 14 days

Mullvad offers a 14-day money-back guarantee on eligible payment methods. This applies whether you paid through the App Store, Google Play, or directly on their website using a card or PayPal. Cryptocurrency purchases are typically non-refundable.

Steps to claim your 14-day refund

1. Check the date of your original purchase; the refund request must be made within 14 days.
2. Visit mullvad.net/en/help or navigate to Mullvad's support page in your web browser.
3. Look for a "Contact support" or "Request a refund" link and click it.
   • Alternatively, send an email to Mullvad's support address with the subject line "Refund request."
4. Provide your account number or the email address associated with your purchase.
5. Clearly state that you want a refund and explain your reason briefly (you do not need to give a detailed reason).
6. Attach a screenshot of your purchase confirmation email or App Store/Google Play receipt.
7. Send the request and save a copy of your email for your records.
8. Wait for Mullvad to respond; typically this takes 3 to 5 business days.

Warning: If you miss the 14-day window, Mullvad may refuse your refund unless you have a strong case under the Consumer Act of the Philippines. Always request a refund as soon as you decide to cancel, not weeks later.

What to do if mullvad refuses your refund

If Mullvad denies your refund request and you believe you're entitled to one, Stopee recommends escalating to your payment provider. Contact your bank (for card payments), PayPal, Apple, or Google with proof of your cancellation request and the reason for your refund claim. These payment processors often override merchant decisions in favor of the consumer if you have clear evidence of the issue.

You can also file a complaint with the Department of Trade and Industry (DTI) National Complaints Center if you believe Mullvad acted unfairly. Include copies of your purchase receipt, cancellation request email, refund request email, and Mullvad's rejection. The DTI can pressure the company to reconsider.

What happens immediately after you cancel

Cancellation is not the same as instant access loss, and that's important to understand. After you cancel, your VPN access continues until the end of your current billing period. This is actually a benefit; you've already paid for that time, so you might as well use it.

Your access timeline after cancellation

Once you submit your cancellation request, Mullvad's system immediately marks your account as non-renewing. You can still log in and use the VPN service for the remainder of your paid period. On your cancellation confirmation screen or email, Mullvad will show you the exact date your access expires. Note this date in your calendar or set a phone reminder so you're not surprised when your VPN stops working.

After your access expires, you will not be charged anything else unless you actively renew your account. The app will remain on your phone, but it will display a message that your account has expired and prompt you to purchase more time if you want to reconnect.

Checking your account status after cancellation

Log into your Mullvad account a few days after cancellation to confirm the status. You should see a message indicating your subscription is cancelled and your remaining access period. This verification step gives you peace of mind and creates a record if you later need to prove you cancelled.

If you paid through App Store or Google Play, also check those apps' subscription settings within a week to confirm your subscription no longer appears, or if it still shows, that it displays a "Cancelled" status. Stopee recommends taking screenshots of all these confirmations.

Common mistakes people make when cancelling mullvad

Cancellation should be straightforward, but many users in the Philippines stumble because they follow the wrong process or overlook a critical step. Understanding these pitfalls now will help you avoid frustration later.

Mistake 1: cancelling only the mullvad website account while ignoring the app store or google play subscription

This is the number one reason for unwanted charges after cancellation. You cancel your account on mullvad.net, but if you subscribed through the App Store or Google Play, that store's subscription keeps renewing automatically. Mullvad's website cancellation does not affect store subscriptions; they operate independently.

How to avoid it: Always identify your payment source first. If you purchased through an app store, cancel through that store, not the website. Cancelling in both places is fine and actually gives you a backup, but cancelling only one place will fail.

Mistake 2: assuming uninstalling the app cancels your subscription

Deleting the Mullvad app from your phone does absolutely nothing to your subscription. The subscription lives in Apple's or Google's system, not in the app file itself. Uninstalling just removes the app's code; your recurring purchase remains active and will charge you again at the next renewal date.

How to avoid it: Always cancel through the App Store or Google Play settings before uninstalling. Verify that you see a "Cancelled" or "Your subscription is cancelled" message before you delete the app.

Mistake 3: waiting too long to request a refund

Mullvad's 14-day money-back guarantee is firm. If you request a refund on day 15, Mullvad will almost certainly deny it. Once you decide to cancel and want a refund, act within two weeks of your purchase date.

How to avoid it: Request your refund the same day you cancel, or no later than a few days after. You do not lose anything by asking early. If Mullvad approves it, great. If not, you still have time to escalate to your bank or payment provider.

Mistake 4: not keeping cancellation or refund request emails

If a dispute arises later, you need evidence that you cancelled and when. Without saved emails or screenshots, Mullvad might claim they never received your request, or your bank might refuse your chargeback claim because you have no proof.

How to avoid it: Forward every cancellation confirmation email to yourself, screenshot every confirmation page, and keep them in a dedicated folder for at least 90 days after cancellation. Stopee advises keeping these records for six months in case your bank or the DTI needs them.

Mistake 5: paying by cryptocurrency and expecting to cancel

Cryptocurrency payments are final and typically non-refundable. There is no subscription to cancel; your access is tied to the prepaid time you bought. Once that time expires, your account is closed automatically. If you paid in Bitcoin or Monero and now regret it, your only option is to contact Mullvad and plead your case within 14 days, but refunds for crypto are rare.

How to avoid it: Only pay with cryptocurrency if you are certain you want VPN access and you understand that refunds are not guaranteed. For Filipino users, card or app store payments are safer because they come with consumer protections.

Checklist to ensure your cancellation is complete

Use this checklist before and after you cancel to make sure everything is done correctly.

Why people cancel mullvad and whether you should

Not everyone who cancels Mullvad made the wrong choice. Understanding your own reason for cancelling helps you decide if cancellation is really what you want.

Valid reasons to cancel mullvad

You may want to cancel if you no longer need a VPN (for instance, you're working from home instead of public Wi-Fi). You might want to switch to a different VPN that offers features Mullvad doesn't, such as simultaneous multi-device connections or a larger server network. You could be cancelling because Mullvad's privacy-first approach, while excellent, doesn't align with features you need for streaming or gaming. All of these are legitimate reasons to cancel.

Cost is also a factor. At ₱340 per month on iOS, Mullvad is affordable but not free. If your budget has tightened, cancelling is a reasonable choice.

Reasons people cancel out of frustration (and what to do instead)

Sometimes users cancel Mullvad because they're confused by a feature, misunderstood the pricing, or encountered a technical issue. Before you cancel, contact Mullvad's support team at mullvad.net/en/help. They respond within a few business days and often resolve confusion quickly. Stopee has seen many users re-subscribe after support clarified their concern.

If you're cancelling because of a technical problem (connection drops, slow speeds), try uninstalling and reinstalling the app first. If that doesn't help, describe the issue to Mullvad support before cancelling. They may have a fix.

Contacting mullvad if cancellation or refund fails

Mullvad provides customer support through their website and accepts postal correspondence for formal requests. If you've cancelled and continue getting charged, or if your refund request is ignored, contact them in writing.

Mullvad's registered address for correspondence

For official cancellation requests, refund appeals, or data deletion requests, send postal mail to:

Mullvad VPN AB
Engelbrektsgatan 9
411 34 Gothenburg
Sweden

Include your account number or the email associated with your account, your cancellation or refund request, and copies of any emails or receipts. Postal mail can take several weeks, so use this as an escalation method if email support is unresponsive. In the Philippines, Stopee recommends sending registered mail so you have proof of delivery.

Alternative escalation routes

If Mullvad does not respond to your cancellation or refund request within 10 business days, file a complaint with the Department of Trade and Industry (DTI) National Complaints Center. You can submit complaints online at dti.gov.ph or visit your nearest DTI office in the Philippines. Provide copies of your purchase receipt, cancellation request, any emails with Mullvad, and your refund request. The DTI can mediate disputes between consumers and companies.

For payment disputes, your bank, PayPal, or the App Store/Google Play dispute resolution team are also available. Contact them if Mullvad refuses a refund you believe you're entitled to under the 14-day guarantee or the Consumer Act of the Philippines.

Summary: your next step with stopee's help

Cancelling Mullvad is simple once you know which platform you paid through and follow the right steps. The key is acting fast, saving proof of your cancellation, and knowing your rights under the Consumer Act of the Philippines.

If you paid through the App Store, go to your subscriptions and tap "Cancel subscription." If you used Google Play, open the Play Store app and cancel through the subscription settings. If you paid Mullvad directly via their website, log in and cancel through your account page. In every case, request a refund within 14 days if you're unsatisfied, and save all confirmation emails.

Many Filipino consumers have felt stuck when trying to cancel online services or stuck with unwanted charges after asking to cancel. Stopee exists to walk you through every cancellation step and make sure you understand your rights. Whether you're cancelling Mullvad, another VPN, or a subscription you no longer need, Stopee has helped thousands of consumers cancel with confidence, get refunds they deserve, and avoid the traps that companies set. Visit Stopee.com today to explore guides for cancelling other services and to access templates for refund requests and complaint letters that work in the Philippines.