Manage Rav Endpoint Protection

How to cancel rav endpoint protection and avoid surprise charges in the philippines

What rav endpoint protection is and why you might want to leave

Rav Endpoint Protection is a device security subscription managed by ReasonLabs (Reason Cybersecurity Inc.), a New York-based cybersecurity firm. The service bundles antivirus protection, real-time threat detection, and optional add-ons like VPN and password managers across multiple tiers. If you subscribed in the Philippines, you're likely being charged in Philippine pesos (₱) after currency conversion, and your bills renew automatically unless you actively cancel.

The frustrating part: many users discover too late that simply uninstalling the app doesn't stop the charges. Your subscription keeps renewing, and you won't see a cancellation button where you'd expect one (like in an account dashboard). That's why Stopee exists-to guide you through exactly what to do, step by step, so you don't lose money to a service you no longer use.

What you're actually paying for each month

Rav Endpoint Protection offers three main paid plans. The entry-level option, RAV Antivirus Premium, starts at $5.22 USD monthly (approximately ₱290.71 at current exchange rates). If you want more features, RAV Antivirus Elite costs $7.75 USD monthly (around ₱431.60). For households with multiple devices, RAV Antivirus Family is priced at $1.24 USD per device per month (roughly ₱69.14), which means your bill multiplies quickly if you've installed it across three, four, or five computers.

Currency matters. ReasonLabs converts prices using an exchange rate of approximately 55.7030 PHP to USD, but your actual card charge may differ due to bank conversion fees or real-time exchange movement. Always check your last invoice or bank statement to see the exact peso amount you were charged. This baseline number becomes crucial if you need to dispute a charge later.

The 30-day money-back guarantee and what it actually covers

The company mentions a 30-day money-back guarantee in its pricing materials, but the published terms don't clearly spell out the refund process, conditions, or timeline. This gap in transparency is exactly why you should document everything before you cancel-and why Stopee recommends saving screenshots of your plan details and billing dates now, before you proceed.

Your consumer rights under philippine law

As a consumer in the Philippines, you're protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscriptions, demand refunds for services you didn't fully receive, and dispute unfair billing practices. If a company charges you after you've requested cancellation, that's a violation.

Most importantly, you have 60 days from the date of a disputed charge to file a chargeback with your bank or payment provider (whether that's a credit card, debit card, GCash, Maya, or another wallet). Stopee recommends keeping all evidence-invoice emails, screenshots, payment receipts, and confirmation messages-because you'll need them if you escalate a dispute. The burden is on you to prove you requested cancellation and were charged anyway.

When to escalate beyond ReasonLabs support

If ReasonLabs refuses to cancel your account, ignores your cancellation request, or won't refund charges made after your cancellation date, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI enforces consumer protection laws in the Philippines and will investigate unfair practices. You can file a complaint online at ccc.dti.gov.ph or visit your nearest DTI office in person. There's no fee to file, and the DTI can compel the company to respond.

How to cancel rav endpoint protection step by step

The official website doesn't provide a visible "Cancel Subscription" button in your account area. This is a dark pattern-a design choice that makes cancellation deliberately hard. Your only reliable path is email, and Stopee walks you through it here.

Gather your account information before you contact support

Write down these details now so you can reference them in your cancellation email. You'll move faster and sound credible to the support team.

• Your full name (as it appears on your account)
• The email address registered to your Rav account
• Your subscription plan name (RAV Antivirus Premium, Elite, or Family)
• Your next scheduled billing date (from your last invoice)
• The last amount charged, in both PHP and USD if visible
• Your last four credit card digits or payment method type (e.g., GCash, debit card)
• Screenshots of your active plan and any billing history you can access

Pro tip: Take screenshots of everything in your account right now-plan details, renewal dates, invoices-because they may not be available after cancellation.

Send your cancellation request via email

ReasonLabs handles all Rav Endpoint Protection support through their main support channel. This is your cancellation method.

1. Open your email client and create a new message to support@reasonlabs.com.
2. In the subject line, write: "Cancellation Request - Rav Endpoint Protection [Your Email Address]"
3. In the email body, include:
   • A clear opening: "I request immediate cancellation of my Rav Endpoint Protection subscription effective today."
   • Your full name
   • The email address linked to your Rav account
   • Your subscription plan (Premium, Elite, or Family)
   • Your next billing date
   • A request for written confirmation of the cancellation and any applicable refund
   • A statement that you do not authorize any future charges
4. Send the email and save a copy to your computer or a folder for your records.
5. Wait for a response. ReasonLabs typically replies within 2-3 business days, though response times can vary.
6. Once you receive confirmation, reply asking for a cancellation confirmation number or ticket ID so you have a reference.

Warning: Do not assume the subscription is cancelled until you receive written confirmation from ReasonLabs. Many cancellations fail because users didn't get proof. If you don't hear back within 5 business days, send a follow-up email marked "URGENT - FOLLOW UP TO CANCELLATION REQUEST."

Cancel your payment method as a backup

While you wait for ReasonLabs to confirm your cancellation, take this protective step with your bank or payment provider.

1. Log into your bank's app or online portal, or your payment wallet (GCash, Maya, etc.).
2. Find the transaction history or recurring payments section.
3. Search for "ReasonLabs" or "Rav" charges.
4. If you find an active recurring payment set to ReasonLabs, cancel that authorization immediately. This blocks future charges even if ReasonLabs' cancellation is delayed.
5. Take a screenshot showing the recurring payment has been cancelled.

This backup step protects your wallet. Even if ReasonLabs takes time to process your cancellation on their end, your bank won't process any new charges because you've revoked the payment permission.

What happens after your cancellation is confirmed

Cancellation confirmation doesn't always mean you'll get an immediate refund, especially if you're past the 30-day money-back window. Here's what to expect and how to handle it.

Timeline and refund expectations

Once ReasonLabs confirms your cancellation in writing, your subscription should stop renewing. However, refunds depend on timing. If you're within 30 days of your original purchase and cancellation is confirmed before your next billing date, you have a strong case for a refund. If you're beyond 30 days, refunds are less certain, and the company may argue that you received the service for the month already billed.

Request a refund explicitly in your cancellation email or in a follow-up. Write: "Given that my subscription is cancelled effective [date], please process a refund of [amount in ₱] to my original payment method. Please provide a timeline for this refund and a refund confirmation number."

Refunds processed to credit cards or debit cards typically appear within 5-10 business days. GCash and Maya refunds may arrive within 1-3 business days. Don't assume silence means no refund-chase it.

Verify the app is deactivated

After your cancellation is confirmed, the Rav Endpoint Protection app may continue to run on your device, but it should no longer renew. Some users see a warning that the license has expired, which is normal. You can now uninstall the app if you wish.

• On Windows: Go to Settings > Apps > Apps & Features, find "Rav Endpoint Protection," and click Uninstall.
• On Mac: Open Applications, drag Rav to Trash, then empty Trash.

Pro tip: Don't uninstall until you've received cancellation confirmation. If you uninstall first and then dispute a charge, support may claim you abandoned the product and aren't entitled to a refund.

Common mistakes that cost you money

You're not alone if you've made these errors-most people don't realize the traps until it's too late. Here's how to avoid them.

Mistake 1: assuming uninstall equals cancellation

Removing the app from your computer stops it from running, but it doesn't touch your subscription or stop future charges. Many users delete the app and think they're done, only to see a charge next month. The app and the subscription are separate. Always cancel the subscription through support, not through your device.

Mistake 2: not documenting your cancellation request

If you call support (if that option exists) or chat with someone, ask for written confirmation by email. Verbal cancellations are hard to prove. Stopee recommends email-only cancellation because you have an auditable paper trail. Save every email, screenshot, and reply.

Mistake 3: waiting until after you've been charged again

Cancel well before your renewal date, ideally at least 7 days early. If you wait until the day after your next charge goes through, you'll have to dispute it, and that takes longer. Plan ahead.

Mistake 4: not using the backup payment cancellation

If you only email ReasonLabs and don't also cancel the recurring payment with your bank, you're at risk. Stopee recommends doing both. The bank cancellation is your safety net.

How to dispute a charge if you've already been billed after cancellation

If ReasonLabs charged you again after you requested cancellation, you have legal options. Act within 60 days of the charge.

1. Gather your evidence: cancellation email, confirmation response (if you got one), bank statement showing the charge, and any communication with support.
2. Contact your bank's dispute or chargeback department. Tell them you cancelled the subscription but were charged anyway. Provide your evidence.
3. Your bank will open an investigation and typically gives ReasonLabs 10 business days to respond. If ReasonLabs can't prove you authorized the charge after cancellation, the bank will refund you.
4. If the bank doesn't rule in your favor, escalate to the DTI Consumer Complaint Center and file a formal complaint. Include your cancellation evidence, bank correspondence, and this timeline.

Chargebacks usually succeed when you can show you explicitly cancelled before the charge date. This is why saving your cancellation email is critical.

Checklist before and after you cancel

Use this checklist to ensure you don't miss a step. Stopee has helped thousands of consumers avoid forgotten details that cost them money.

Contact information for ReasonLabs and rav support

Use these details to reach the company and confirm your cancellation request reached the right place.

Primary support contact

Email: support@reasonlabs.com

This is the only verified, direct channel for Rav Endpoint Protection cancellations. The official Rav and ReasonLabs website do not publish a phone number or live chat option for cancellations.

Physical address (for escalation if needed)

Reason Cybersecurity Inc.

228 Park Ave S
New York, NY 10003
United States

If you need to send a formal written cancellation request by post (to create additional proof), you can address it to this corporate office. Mail takes longer, but it's admissible as evidence if you later dispute a charge. Register your mail or use a service that provides a tracking number and delivery confirmation.

Escalation in the philippines

Department of Trade and Industry (DTI) Consumer Complaint Center

Website: ccc.dti.gov.ph

You can file a complaint online or visit your nearest DTI regional office if ReasonLabs ignores your cancellation request or refuses to process a refund you're entitled to under Philippine law.

Final summary and next steps

Rav Endpoint Protection doesn't make cancellation obvious, but it is possible. Your path forward is clear: gather your account details, email support@reasonlabs.com with a firm cancellation request, cancel the recurring payment with your bank as backup, and keep all documentation. Stopee exists to ensure you don't fall into the traps that cost other users time and money.

If ReasonLabs doesn't respond or refuses to cancel, you have legal recourse through your bank's chargeback system and the DTI. The Consumer Act of the Philippines protects you, and Stopee has guided many users through successful disputes and refund claims.

Act now. Don't wait for another charge. Cancel today, document everything, and reclaim control of your subscription and your money. Stopee has helped thousands of consumers cancel unwanted services and recover refunds-you're not alone in this, and the process is straightforward once you know the steps.