Manage Speedify

How to cancel speedify and stop paying for VPN you don't use

Understanding speedify and why you might want to cancel

Speedify is a VPN and connection-bonding service operated by Connectify, Inc., a company based in Philadelphia, Pennsylvania. The service encrypts your internet traffic and can combine multiple connections-like Wi-Fi and mobile data-to improve stability and sometimes speed. If you have subscribed through their website, the App Store, or Google Play, you are paying for access to premium servers and the ability to protect up to 5 devices simultaneously.

The reasons you might be canceling are legitimate. Monthly plans cost $14.99 (₱847), yearly plans $89.99 (₱5,084), and 3-year plans $179.99 (₱10,169). For Philippine users, these prices are on the expensive side compared with competitors like Surfshark and NordVPN. Support is also centered in the U.S. Eastern Time Zone, which means late-evening or early-morning availability for you in the Philippines. If value for money or time-zone accessibility drove your decision to cancel, you are not alone.

At Stopee, we understand that canceling a subscription should be straightforward. Unfortunately, Speedify's cancellation process depends entirely on where you subscribed, and many users miss critical steps that result in unexpected charges after they thought they had canceled. This guide walks you through every cancellation route and protects you from the most common traps.

Where you subscribed matters most

Your cancellation method depends on your billing source. If you signed up directly on speedify.com, you cancel through the Speedify account portal. If you subscribed through Apple's App Store, you cancel through Apple. If you used Google Play, you cancel there instead. Mixing up these routes is the number-one reason Speedify users end up charged again. Stopee recommends finding your original receipt email first-it will tell you exactly which platform billed you.

Free vs. paid tier

Speedify offers a free tier with 2 GB of data per month. This tier requires no account and no payment, so there is nothing to cancel. Paid plans remove data caps, unlock premium server access, and allow simultaneous use across 5 devices. If you are on the free tier and want to stop receiving marketing emails, you can update your contact preferences, but you do not have an active subscription to cancel.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you dispute a charge or demand a refund from Speedify. This law requires companies to honor cancellation requests and process refunds fairly within 30 days of your request. If Speedify continues to bill you after you have canceled, or if they refuse to refund charges made within 14 days of your subscription start date, you have legal grounds to escalate your complaint.

Under the Consumer Act, you also have the right to clear information about the total cost of your subscription, the renewal date, and the cancellation process before you pay. If Speedify's cancellation instructions were unclear or hidden, document that fact. Screenshot any confusing text on their website or app-this evidence supports a dispute with your payment processor (App Store, Google Play, or your credit card issuer) or a formal complaint to the Department of Trade and Industry (DTI) if Speedify ignores your refund request.

Stopee advises all consumers to keep records of every step: your cancellation confirmation, the date you canceled, and any response from Speedify. If you need to escalate beyond the company, these records are your proof.

How to cancel speedify through the website

If you subscribed directly on speedify.com using your credit card, this is your cancellation route.

1. Open your web browser and go to my.speedify.com (the Speedify Subscription Management Portal).
2. Sign in with the email address and password you used when you created your account.
3. Look for the Subscriptions or Billing section in your account dashboard.
   • If you see multiple subscriptions listed, select the one you want to cancel.
   • Confirm the plan name, renewal date, and price before proceeding.
4. Select the option to Cancel Subscription or Manage Subscription.
5. Review the cancellation summary. Speedify will show you your next billing date and confirm that auto-renewal will stop.
   • Warning: Do not close this page until you see a final confirmation message or button.
6. Click the final confirmation button to complete the cancellation.
7. Take a screenshot of the confirmation page showing your cancellation was processed.
   • Save this screenshot and note the date and time.
8. Check your email for a cancellation confirmation from Speedify within 15 minutes.
   • If no email arrives within 1 hour, sign back into my.speedify.com and verify the subscription status shows Canceled or Inactive.

Pro tip: Speedify requires you to cancel at least 24 hours before your renewal date to avoid the next charge. If your renewal is tomorrow, do not wait. Cancel now and screenshot the confirmation.

How to cancel speedify via the apple app store

If you subscribed to Speedify through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Speedify's website.

1. Open the App Store app on your Apple device.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions from the menu.
4. Find Speedify in your active subscriptions list.
   • If you see multiple subscriptions, ensure you are selecting the correct one.
5. Tap Speedify to open your subscription details.
6. Tap Cancel Subscription or Edit Subscription.
   • You may see options to pause the subscription or change the plan first. Skip these and proceed to cancel.
7. Confirm the cancellation by tapping Confirm or Yes, Cancel Subscription.
8. Apple will show a confirmation message. Take a screenshot and note the date.
   • Warning: Apple cancellations are effective immediately, but your access may continue until the end of your current billing period. You will not be charged again.

Pro tip: If you cannot find Subscriptions in the App Store menu, open Settings on your device, tap Apple ID (your name at the top), select Subscriptions, and follow steps 4-8 above. Apple moved this feature in recent updates, so check both locations if needed.

How to cancel speedify via google play

If you signed up through Google Play on an Android phone or tablet, you cancel through Google Play, not Speedify directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner (it looks like a circle with your initials or photo).
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions to view your active subscriptions.
5. Find and tap Speedify in the list.
6. Tap Cancel subscription at the bottom of the screen.
   • Google Play may show you a discount offer to keep the subscription. You can ignore this and proceed to cancel.
7. Answer any follow-up questions about why you are canceling (optional) and confirm the cancellation.
   • Your response helps Google Play and Speedify improve, but it does not affect your cancellation.
8. Take a screenshot of the confirmation page showing the cancellation date.
   • Google Play will send a confirmation email to your Google account email address within 10 minutes.

Pro tip: Google Play cancellations take effect immediately, but like Apple, your access continues until the end of your current billing period. No further charges will apply after cancellation.

What happens to your data and access after you cancel

After you cancel Speedify, your account enters a wind-down period. You will retain access to the VPN and connection-bonding features until the end of your current billing cycle. If your next renewal was scheduled for January 15, and you cancel on January 10, you keep full access until January 15. On January 16, your account will either downgrade to the free tier (2 GB per month, no simultaneous multi-device use) or lock you out completely, depending on Speedify's current policy.

Speedify will not delete your account data immediately. You can reactivate your subscription within 30 days of cancellation if you change your mind, though you will be billed the full price of a new subscription. If you want to delete your account and all personal data permanently, contact Speedify support at the address listed at the end of this guide and request account deletion. Under the Consumer Act of the Philippines and data protection principles, Speedify must delete your data within 30 days of your request.

For your peace of mind, Stopee recommends checking your subscription status one week after cancellation to confirm no further charges are pending. Sign back into my.speedify.com or your App Store or Google Play account and verify your subscription shows as canceled or inactive.

How to get a refund after canceling

Speedify's refund policy depends on how long you have had the subscription. If you cancel within 14 days of purchase, you are entitled to a refund under the Consumer Act of the Philippines. Speedify may advertise a different refund window on their website, but Philippine law overrides company policy in your favor. If you subscribed more than 14 days ago, refunds are typically non-refundable unless you have a billing error or Speedify failed to deliver the service.

To request a refund, contact Speedify directly at the email address provided in your confirmation receipt, or use the contact form on support.speedify.com. Include your original transaction ID (found in your receipt email), your account email, and the date you subscribed. Explain clearly that you are requesting a refund under your right as a Philippine consumer within the 14-day window. Speedify must respond within 15 days and process refunds within 30 days if approved.

Warning: If Speedify denies your refund claim or ignores your request, escalate to your payment processor (Apple, Google Play, or your bank). All three allow you to file a refund dispute. You can also file a formal complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph. Stopee has helped thousands of consumers recover refunds by escalating through these channels when companies refused.

Refund timeline

Refunds to credit cards typically appear within 5-10 business days. Refunds to Apple or Google Play accounts appear within 2-3 business days. If 30 days pass and you have not seen your refund, contact your bank or payment processor and reference your dispute case number from Speedify (if they provided one). Do not assume the refund was rejected if it simply takes longer than expected.

Pricing comparison table

The 3-year plan offers the lowest per-month cost at roughly ₱282 per month, but if you are unsure about long-term use, the monthly plan at ₱847 gives you the flexibility to cancel without penalty. For Philippine users, these prices are higher than Surfshark (often advertised at ₱250-400 per month with long-term discounts) and comparable to NordVPN.

Common mistakes that lead to unexpected charges

Canceling Speedify should be simple, but small errors lead to unwanted bills. We understand the frustration when you thought you had canceled and a charge still appeared on your statement.

Mistake 1: canceling in the wrong place

The most common error is canceling through the Speedify website when you actually subscribed through Apple or Google Play, or vice versa. The website cancellation does not affect App Store or Google Play subscriptions, and canceling on one platform will not cancel the other. Before you take any action, search your email for the original receipt. The sender will tell you which platform billed you: receipts@speedify.com (website), Apple (App Store), or Google (Google Play). Match your cancellation method to the sender of that receipt.

Mistake 2: canceling too late in the billing cycle

Speedify requires cancellation at least 24 hours before your renewal date. If your next billing date is tomorrow and you cancel tonight, you will still be charged. Once the clock strikes 24 hours before renewal, you are safe. If you miss this window, you will be charged for the next billing period, but you can immediately request a refund (especially if it is within 14 days of your original subscription start date).

Mistake 3: confusing cancellation with downgrade

On the Speedify website and some app platforms, you may see options to Downgrade, Pause, or Change Plan before you reach Cancel. Selecting downgrade or pause will change your plan but keep the subscription active and will continue to charge you. You must select the explicit Cancel Subscription option to stop all billing.

Mistake 4: not saving proof of cancellation

If a dispute arises and Speedify claims you never canceled, a screenshot of the confirmation page is your only proof. Take screenshots immediately after you complete cancellation on any platform. Include the date, time, and confirmation message in your screenshot. Save these files to your phone or cloud storage so you can access them later if needed.

Mistake 5: ignoring the confirmation email

After you cancel, expect a confirmation email within 15-60 minutes. If that email does not arrive after 1 hour, sign back in and verify the subscription status. A missing confirmation email can mean your cancellation did not process correctly. Do not assume silence means the cancellation went through.

What to do after you cancel

Canceling is only the first step. Protecting yourself after cancellation requires follow-up to ensure no surprise charges appear on your statement.

Immediate actions (within 24 hours)

Save your cancellation confirmation email and screenshot. Check your Speedify account, App Store, or Google Play account one more time to confirm the subscription shows as canceled or inactive. Note the cancellation date in your records. If you requested a refund, note the refund request date as well.

One week later

Log back into your account and verify the subscription status has not reverted to active. Check your bank statement or payment app to ensure no charge appears for the new billing period. If a charge does appear after you canceled, contact Speedify immediately and reference your cancellation confirmation date.

30 days later

If you requested a refund, confirm it has appeared in your account by this date. If it has not, escalate to your payment processor or the DTI. Keep a record of the date you first requested the refund so you can prove Speedify exceeded the 30-day deadline. Stopee recommends checking your account monthly for 3 months after cancellation to catch any unexpected re-billing.

Step-by-step cancellation checklist

Use this checklist to ensure you have completed every step and avoided common traps.

How speedify compares to other VPN services for philippine users

If you are canceling Speedify because of cost, here is how it compares to common alternatives available in the Philippines.

Speedify's strongest competitor in terms of price is Windscribe, which often runs promotions under ₱400 per month. Surfshark also undercuts Speedify significantly when you lock in an annual or longer-term plan. None of these services offer Tagalog support or Philippine-based customer service, so time-zone delays are common across the board. The key difference is that Surfshark and NordVPN offer 24/7 live chat support, whereas Speedify's support is only Monday to Friday, 8 AM to 4 PM Eastern Time.

Contact information for speedify cancellation and support

If you cancel and encounter a problem, or if you want to request account deletion or a refund, contact Speedify using the following details.

Web-based support

Visit support.speedify.com and use the contact form or chat feature. Response times vary, but Speedify typically replies within 24-48 hours during business days (Monday to Friday, 8 AM to 4 PM Eastern Time). For Philippine users, this often means waiting until the next day for a response.

Mailing address for formal correspondence

Connectify, Inc.
Philadelphia, Pennsylvania
USA

If you need to send a formal demand for refund or account deletion, you can send a registered letter to this address. Include your full name, account email, transaction ID, and a clear description of your request. Allow 30 days for a response. For faster results, use the support form first, then escalate to your payment processor or the DTI if Speedify does not respond.

Escalation to payment processors

If Speedify ignores your cancellation or refund request, contact your payment processor:

• Apple App Store: Contact Apple Support through your App Store account settings or visit support.apple.com.
• Google Play: Contact Google Play Support through your Play Store account or visit support.google.com/googleplay.
• Credit card or bank: Contact your bank or credit card issuer and file a dispute. You have up to 120 days to dispute a charge under most payment processors' rules.

Escalation to consumer protection authorities

If you have exhausted all other options, file a formal complaint with the Department of Trade and Industry (DTI) Philippines. The DTI handles consumer complaints and can pressure companies to honor refunds and cancellations. Visit www.dti.gov.ph for instructions on filing a complaint. Include copies of all emails, screenshots, and correspondence with Speedify.

Stopee has guided thousands of consumers through escalations just like this. If Speedify cancellation has left you frustrated or out of pocket, know that you have legal rights under Philippine law and multiple channels to recover your money.

Final steps and summary

Canceling Speedify is straightforward once you know your billing source and follow the correct platform-specific steps. The key to avoiding unexpected charges is to cancel at least 24 hours before your renewal date, save proof of your cancellation, and verify the subscription status one week later. If you subscribed through the website, cancel on speedify.com. If you used Apple or Google Play, cancel there instead.

Under the Consumer Act of the Philippines, you have the right to cancel within 14 days and request a full refund. If Speedify refuses or delays beyond 30 days, escalate to your payment processor or the DTI. Keep records of every step: your original receipt, cancellation confirmation, screenshot, and any refund request you submit.

Your decision to cancel is valid, whether you chose Speedify for cost, time-zone availability, or simply because you no longer need the service. Stopee exists to make sure the cancellation process is as painless as possible and that your consumer rights are protected every step of the way. We have helped thousands of consumers cancel subscriptions and recover refunds, and we are here to support you too if any issues arise after you follow this guide.